Target totally ignores consumers plight in determing if they are fraud victims due to Target's own incompetence.
Excessive waits to get to their advertised crisis phone number, being disconnected after hours waiting on the line, a web site that frequently is inaccable. Target is not doing nearly enough to fix the problem of this massive data breach.
As we now know If you shopped at Target between Nov. 27 and Dec. 15 your card information was stolen.
Tarbutt has a self serving (and long) statement on their web site: https://corporate.target.com/discover/article/Important-Notice-Unauthorized-access-to-payment-ca?intc=importantguestinfo about what you can do to contact the various credit bureaus and also how to put a 'fraud alert' on your credit file.
This is all total BS. It is simply boiler plate, things that any consumer can do whether or not they have any credit problem.
Tarbutt MUST provide all consumers who had their card information stolen free access to regularly check their credit reports to see if their accounts have been misused.
This means FREE access. If there is any cost involved then it is up to Tarbutt to pay for it and not fob off consumers with BS statements about how they take the matter seriously and how it has now been 'fixed'.
Target has always sucked and they are now showing the holders of those 40 million cards just how irresponsible a retail store they are by not providing them with free access to check their credit reports for any fradulent charges. There would not be any need to do this if Tarbutt had a secure server system in place to start with.
Contact your local BBB, State Attorney General, etc. and DO NOT shop at Target!
Contact the BBB to file your Target complaint at:
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 57268XXX.
Correspondence regarding this complaint will be emailed to : consumer2010@XXX.com
Please print a copy of this for your records.
Filed on : December 20 2013
Filed by : Wxxx Hxxxxx, POB XXX, Marietta GA 30065
Filed against : Target Corporation
Mis-handling of credit card information by Target Corp.
On Dec 7, 2013 I used a credit card at a Target store to make a purchase.
On Dec 19th it was disclosed that 40 million card numbers were hacked and news reports carried on the national news tell of card owners having charges put onto their cards. The target.com web site carries various normal steps for consumers to check their card statements, check credit reports etc.
I have NOT found any information from their site as to Target paying for consumers to obtain FREE credit reprots from the major credit reporting agencies. Although such credit reports from Equifax, Trans Union etc are 'free' one time a year this hardly addresses the issue as additional reports are around $12 each and there are 3 major reporting firms.
Target should be responsible for providing for monthly credit reports from each of the reporting agencies for each consumer whose card details have been stolen. It is entirely Target's fault, through their extremely poor security in protecting consumer details, that this major consumer problem arose and Target must now provide all affected consumers with Free credit reports so that their customers can determine whether their cards are being used by the theives.
Your Desired Resolution: Arrange for FREE credit reports from each major agency for all customers who had their credit and debit card information stolen.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
Dec 20th 2013
Also see: http://consumerist.com/2013/12/20/stolen-target-credit-card-info-the-perfect-holiday-gift-for-the-criminals-on-your-list/