(OK, Maybe she didn't say that, but I do like the picture!)
11/7/09
FYI: GCCC - The largest number of hits on this blog are from GCCC and John Doe will be on campus at the library this week (probably Wed or Thurs between 1:30-2:30, details later) with some minor give away items for fans. T-shirts, notebooks, tote bags, post cards, Mug, hats and mouse pads. Some items, not shown here, are GCCC branded. Quantities extremely limited in some items.
In order to recognize J. Doe a photo is provided. (Ok, might be just a bit out of date)
11/5/09
American Target Jobs Still in India!
TCS, Wipro eye $400 mn Target outsourcing deal
5 Nov 2009 The Economic Times (of India)
BANGALORE: India’s top tech firms (TCS, Wipro and others) are pursuing Target’s captive technology centre for a long-term outsourcing contract worth $300-400 million. Target has around 1,500 staff employed at its Bangalore centre, currently doing software development and maintenance work.
Both TCS and Wipro count Target as one of their top retail customers.
Some of the world’s top retailers have been outsourcing projects to Indian third-party service providers, including TCS and Infosys, apart from their own captive centres in order to support their existing IT systems and also develop newer applications. Outsourcing millions every year by outsourcing its IT projects to India.
“Target’s India centre could be doing at least $100 million worth of projects (revenues) every year." Officials at Target did not reply to an email query sent by the Economic Times. Target entered India in 2004 through a Joint Venture with ANSRSource, a Texas-based BPO outsourcing company.
“There is a certain equity in building up the operations (captive) initially, but over the course of time, there is the objective of monetising the operations,” said Avinash Vashistha, CEO, Tholons, an offshore advisory firm.
TCS, one of Target’s Indian suppliers, supports the retailer’s operations from its delivery centres in Uruguay and Chile, apart from India.
5 Nov 2009 The Economic Times (of India)
BANGALORE: India’s top tech firms (TCS, Wipro and others) are pursuing Target’s captive technology centre for a long-term outsourcing contract worth $300-400 million. Target has around 1,500 staff employed at its Bangalore centre, currently doing software development and maintenance work.
Both TCS and Wipro count Target as one of their top retail customers.
Some of the world’s top retailers have been outsourcing projects to Indian third-party service providers, including TCS and Infosys, apart from their own captive centres in order to support their existing IT systems and also develop newer applications. Outsourcing millions every year by outsourcing its IT projects to India.
“Target’s India centre could be doing at least $100 million worth of projects (revenues) every year." Officials at Target did not reply to an email query sent by the Economic Times. Target entered India in 2004 through a Joint Venture with ANSRSource, a Texas-based BPO outsourcing company.
“There is a certain equity in building up the operations (captive) initially, but over the course of time, there is the objective of monetising the operations,” said Avinash Vashistha, CEO, Tholons, an offshore advisory firm.
TCS, one of Target’s Indian suppliers, supports the retailer’s operations from its delivery centres in Uruguay and Chile, apart from India.
For the full article see: http://economictimes.indiatimes.com/infotech/ites/TCS-Wipro-eye-400-mn-Target-outsourcing-deal/articleshow/5194473.cms
Be a part of the excitement that surrounds Target India.Target India is the global extension of a $64.9 billion general merchandise retailing business that is one of the most admired companies in the United States. Located in Bangalore, Target India fulfills a unique role in ensuring the success of this widely respected retailer that ranks #28 in the Fortune 500 List–2009.
Join Target India Today: http://india.target.com/site/en/corporate/page.jsp?contentId=PRD03-004534
===============================If you scroll down the blog to January and Feburary of 09 you will see information and comments about: "Target Corp. cuts 9 percent of headquarters workforce, 1,000 positions" with additional info about the Target India operation.
Get a nice job in India, no more snow and slush and maybe you can even work at the Robert J. Ulrich Center!
======
11/4/09
Of Course the Indians are Happy - They Have Your Jobs!
Life at Target India 
The energy is contagious. Once you're part of the team, you can't help but get swept up in the speed-is-life, work-smart pace and culture of Target India. Goals are clear, challenging and met every day through collaboration and teamwork. At Target, you're part of a team that boasts an impressive list of accomplishments yet knows the biggest challenges lie ahead.
Fast, Fun and Friendly
The pace is fast, the atmosphere is fun and the people are friendly. Every team member—from stores to distribution centers to corporate offices—is empowered and encouraged to innovate, contribute ideas and discover solutions. People at Target are respected and recognized for their work and know they are a unique and important part of a world-class team.
The energy is contagious. Once you're part of the team, you can't help but get swept up in the speed-is-life, work-smart pace and culture of Target India. Goals are clear, challenging and met every day through collaboration and teamwork. At Target, you're part of a team that boasts an impressive list of accomplishments yet knows the biggest challenges lie ahead.
Fast, Fun and Friendly
The pace is fast, the atmosphere is fun and the people are friendly. Every team member—from stores to distribution centers to corporate offices—is empowered and encouraged to innovate, contribute ideas and discover solutions. People at Target are respected and recognized for their work and know they are a unique and important part of a world-class team.
11/1/09
Drop Gregg an Email!
Gregg Steinhafel (Gregg.Steinhafel@target.com), the CEO of Target was confused about paying his mortgage, so he decided to ask his secretary Denise May (Denise.May@target.com) for some mathamatical help.
He called her into his office and said, 'You graduated from high school and I need some help."
If I were to give you $20,000, minus 14%, how much would you take off?"
Denise thought a moment, and then replied, 'Everything but my earrings.'
===============================================
Gregg Steinhafel (Gregg.Steinhafel@target.com), the CEO of Target was confused about paying his mortgage, so he decided to ask his secretary Denise May (Denise.May@target.com) for some mathamatical help.
He called her into his office and said, 'You graduated from high school and I need some help."
If I were to give you $20,000, minus 14%, how much would you take off?"
Denise thought a moment, and then replied, 'Everything but my earrings.'
===============================================
10/24/09
The New Tarbutt Return Policy
Here is a summary from Consumer Reports about a new Tarbutt return policy. One sentence seems absurd even for Target (below in red) and I wonder if this is acurately reported as it really would make them seem even more foolish that usual. Much as I think Target Sucks, if this is reported correctly they really have gone off the rails. 
The entire report is found at: http://tinyurl.com/ylznheq
Update: Mn. Star Trib reported the change 5/5/09 to go in effect 5/15/09, see:
http://www.startribune.com/lifestyle/yourmoney/44307242.html?elr=KArks7PYDiaK7DUdcOy_nc:DKUiacyKUUr
======================================================================================
From: Consumerreports.com October 23, 2009
"Target's new return policy: Better, if you can figure it out
Mega-retailer Target has improved its return policy, but it’s still far more complicated and less consumer-friendly than Wal-Mart's.
What does change: Now, you can make as many non-receipt returns as you want, up to $70, in any 12-month period. Target’s previous “hidden” return policy allowed customers to make just two non-receipt returns of up to $35 each, over 12 months.
One of the biggest changes affects holiday gifts. Target allows for even exchanges if you’ve exceeded your $70 return limit. So if Aunt Minnie gave you a shirt in "large" but you're a "medium," you can exchange it without a hassle, even if she tossed the receipt. In the past, if you had reached your non-receipt returns limit, you couldn’t exchange the shirt, even with Target tags intact. But if you got the item as a gift, the person who bought it for you will need to be present."
===============================================
10/23/09
Sorry Kid -
Wrong finger!
But if you will send me your name and address I will mail you a Target Sucks post card personally signed by John Doe.
Background:
This is the 4th year this site has been up and running. The site exists to showcase the Target AP Directives and they are here in full later in the blog.
The original source of these 'Directives' is Mr. Scott Hundt, a former asset protection specialist at a Target store in Wisconsin. He kept a copy of the Directives when he was 'terminated' in June 2006 and subsequently posted them on the internet and forwarded me a copy in July 2006 and I also posted them on my blog.
Shortly after this, it came to the attention of Tarbutt, that their AP Directives were online and they leaned on Hundt who caved in immediately and removed them from the site he had posted them on. My blog has kept them posted since I first received them.
I also placed information of the availability of the Directives on various 'message boards', sometimes with the below summary.
Tarbutt sent threatening letters and emails to these sites demanding the information be deleted. I found that the sites universally caved in to the demands and removed the information and in most cases both deleted my screen name and banned me from their sites. I had at one time a blog titled: TargetSucks and that blog host was also contacted and deleted the blog. see letter at:
http://www.retail-worker.com/documents/20060727.target_cease_and_desist.pdf
This blog site has been here for 4 years and was the subject of 23 months of litigation wherein Tarbutt whinned about it and insisted damages be paid and the information removed, but on July 16, 2008 the case was tossed out by Judge Cooper in Atlanta Federal Court. So for the moment anyway, the 1st Ammendment remains in effect.
I estimate that the total cost to Tarbutt was 250k and to me it was $0. Although I don't like Tarbutt, I would really suggest that they find better legal representation than Faegre & Benson (http://www.faegre.com/) for their outsourced legal work, they really did a crappy job.
Just FYI here is a brief glimpse of what is contained in those 39 or so pages, which you will find in full, later in this blog:
From: Target AP Directives
C. Five Steps for Apprehension
Certified AP team members must observe all five steps prior to making a shoplifter apprehension.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
1. Initiation of Observation - The subject must enter the store/area without possession of Target merchandise.
2. Selection - The subject must be observed selecting Target merchandise from the display location.
3. Concealment - The subject must be observed concealing the merchandise, or the AP team member must have NO reasonable doubt based on observations that the merchandise has been concealed by the subject.
NOTE: If the merchandise is not actually concealed, it must be exposed as the subject exits or attempts to exit the store.
4. Maintain Observation - The AP team member must maintain sufficient surveillance of the subject in order to know the location of the merchandise and ensure the subject does not discard the merchandise.
NOTE: A Productive Merchandise Recovery (PMR) shall be attempted if surveillance is broken for any reason, or the AP team member can not maintain sufficient surveillance. (See PMR Directive)
5. Failure to Pay for Merchandise/Exiting the Store -AP team member(s) must observe the subject attempt to exit the store without paying for the merchandise.
NOTE: Some jurisdictions allow variances from the exiting requirement to allow apprehensions of concealed merchandise before an individual reaches the building’s exit. In these cases, the requirements must be documented and approved by the Director or Vice President of Assets Protection using the “Variance from Exiting Form” (found on the AP Zone).
----------------------------------------------
D. Restroom / Fitting Room
Apprehensions AP team members are not allowed to conduct surveillance or make apprehensions in restroom and/or fitting rooms.
1. AP team members are not allowed to follow subject’s into a restroom or fitting room to conduct surveillance.
2. AP team members shall not ask another team member to enter a fitting room or restroom to conduct surveillance.
-------------------------------------------------
B. Searches of Private Residence or Motor Vehicles
1. AP team members will NOT participate in a search of a private residence or motor vehicle.
--------------------------------------------------
1. Fleeing Shoplifter
a. If a shoplifter attempts to flee after being confronted, do not give chase in any manner (running, driving, etc.).
b. Store based AP team members shall not use any vehicle to follow or pursue a subject for any reason.
c. AP team members shall not encourage, condone, suggest or ask another Target team member or anyone else to chase a fleeing shoplifter.
2. AP shall refer for prosecution all individuals apprehended for retail theft when the value of the merchandise is $20.00 or greater and the case meets local prosecution requirements.
NOTE: If a case meets/exceeds the $20.00 referral guideline, but is NOT referred, the reason for non-referral must be included in the CIRS narrative. (Example: Local jurisdiction limits require merchandise in excess of $75.00 in order for prosecution.)
3. A team member witness, of the same gender of the suspected shoplifter , must be present in the room at all times during the detention.
--------------------------------------------
A. Photographing Shoplifters
1. Adult shoplifters - AP shall photograph all adult shoplifters unless prohibited by local statutes or ordinances.
2. Team Member Shoplifters - AP will not photograph any team member apprehended for shoplifting during working or non-working hours.
3. Juvenile Shoplifters - AP will not photograph any juveniles apprehended for shoplifting, unless required by local statutes or ordinances.
===================================
The original source of these 'Directives' is Mr. Scott Hundt, a former asset protection specialist at a Target store in Wisconsin. He kept a copy of the Directives when he was 'terminated' in June 2006 and subsequently posted them on the internet and forwarded me a copy in July 2006 and I also posted them on my blog.
Shortly after this, it came to the attention of Tarbutt, that their AP Directives were online and they leaned on Hundt who caved in immediately and removed them from the site he had posted them on. My blog has kept them posted since I first received them.
I also placed information of the availability of the Directives on various 'message boards', sometimes with the below summary.
Tarbutt sent threatening letters and emails to these sites demanding the information be deleted. I found that the sites universally caved in to the demands and removed the information and in most cases both deleted my screen name and banned me from their sites. I had at one time a blog titled: TargetSucks and that blog host was also contacted and deleted the blog. see letter at:
http://www.retail-worker.com/documents/20060727.target_cease_and_desist.pdf
This blog site has been here for 4 years and was the subject of 23 months of litigation wherein Tarbutt whinned about it and insisted damages be paid and the information removed, but on July 16, 2008 the case was tossed out by Judge Cooper in Atlanta Federal Court. So for the moment anyway, the 1st Ammendment remains in effect.
I estimate that the total cost to Tarbutt was 250k and to me it was $0. Although I don't like Tarbutt, I would really suggest that they find better legal representation than Faegre & Benson (http://www.faegre.com/) for their outsourced legal work, they really did a crappy job.
Just FYI here is a brief glimpse of what is contained in those 39 or so pages, which you will find in full, later in this blog:
From: Target AP Directives
C. Five Steps for Apprehension
Certified AP team members must observe all five steps prior to making a shoplifter apprehension.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
1. Initiation of Observation - The subject must enter the store/area without possession of Target merchandise.
2. Selection - The subject must be observed selecting Target merchandise from the display location.
3. Concealment - The subject must be observed concealing the merchandise, or the AP team member must have NO reasonable doubt based on observations that the merchandise has been concealed by the subject.
NOTE: If the merchandise is not actually concealed, it must be exposed as the subject exits or attempts to exit the store.
4. Maintain Observation - The AP team member must maintain sufficient surveillance of the subject in order to know the location of the merchandise and ensure the subject does not discard the merchandise.
NOTE: A Productive Merchandise Recovery (PMR) shall be attempted if surveillance is broken for any reason, or the AP team member can not maintain sufficient surveillance. (See PMR Directive)
5. Failure to Pay for Merchandise/Exiting the Store -AP team member(s) must observe the subject attempt to exit the store without paying for the merchandise.
NOTE: Some jurisdictions allow variances from the exiting requirement to allow apprehensions of concealed merchandise before an individual reaches the building’s exit. In these cases, the requirements must be documented and approved by the Director or Vice President of Assets Protection using the “Variance from Exiting Form” (found on the AP Zone).
----------------------------------------------
D. Restroom / Fitting Room
Apprehensions AP team members are not allowed to conduct surveillance or make apprehensions in restroom and/or fitting rooms.
1. AP team members are not allowed to follow subject’s into a restroom or fitting room to conduct surveillance.
2. AP team members shall not ask another team member to enter a fitting room or restroom to conduct surveillance.
-------------------------------------------------
B. Searches of Private Residence or Motor Vehicles
1. AP team members will NOT participate in a search of a private residence or motor vehicle.
--------------------------------------------------
1. Fleeing Shoplifter
a. If a shoplifter attempts to flee after being confronted, do not give chase in any manner (running, driving, etc.).
b. Store based AP team members shall not use any vehicle to follow or pursue a subject for any reason.
c. AP team members shall not encourage, condone, suggest or ask another Target team member or anyone else to chase a fleeing shoplifter.
2. AP shall refer for prosecution all individuals apprehended for retail theft when the value of the merchandise is $20.00 or greater and the case meets local prosecution requirements.
NOTE: If a case meets/exceeds the $20.00 referral guideline, but is NOT referred, the reason for non-referral must be included in the CIRS narrative. (Example: Local jurisdiction limits require merchandise in excess of $75.00 in order for prosecution.)
3. A team member witness, of the same gender of the suspected shoplifter , must be present in the room at all times during the detention.
--------------------------------------------
A. Photographing Shoplifters
1. Adult shoplifters - AP shall photograph all adult shoplifters unless prohibited by local statutes or ordinances.
2. Team Member Shoplifters - AP will not photograph any team member apprehended for shoplifting during working or non-working hours.
3. Juvenile Shoplifters - AP will not photograph any juveniles apprehended for shoplifting, unless required by local statutes or ordinances.
===================================
10/13/09
Got something more important to do than look at my blog?
Well take care of business and stop back later!
Well take care of business and stop back later!
$3,100,000 Award Against Target Corp is Still Being Appealed
Target lost a big one when their LP screwed up. They were sued and lost, couldn't get it reduced and now they are appealing the award.
===============================
The jury found that Target distributed information that wrongly accused Rita Cantrell, a Loss Prevention agent at Belk’s department store in Greenville, of trying to pass a counterfeit bill while shopping. The suit alleged that a Target loss-prevention employee was responsible for an email distributed to dozens of other businesses and law enforcement agencies that warned them to be on the lookout for her after she tried to buy items from Target with a legitimate $100 bill, according to a complaint filed in Greenville federal court.
Secret Service Agents reviewed the bill -- which was an older, 1974 series $100 bill -- and determined she had done nothing wrong, according to the complaint. Their next Federal Appeals Court date is 10/10/09.
Target's general tactic in all their suits is to drag things out for years, we saw this in the Therrien v. Target Corporation, Oklahoma City suit that is also still on appeal and this was for just a $500,000 award.
Secret Service Agents reviewed the bill -- which was an older, 1974 series $100 bill -- and determined she had done nothing wrong, according to the complaint. Their next Federal Appeals Court date is 10/10/09.
Target's general tactic in all their suits is to drag things out for years, we saw this in the Therrien v. Target Corporation, Oklahoma City suit that is also still on appeal and this was for just a $500,000 award.
=======================
Target seeks a reduction in
damages awarded
http://www.greenvilleonline.com/article/20090225/NEWS01/90225012
By Eric Connor • STAFF WRITER • February 25, 2009
Target Corp. was in court this morning seeking a reduction in the $3.1 million a jury awarded a Greer woman after the superstore wrongly accused her of trying to pass a counterfeit bill.
Former federal appellate chief judge Billy Wilkins argued on behalf of the woman, Rita Cantrell, arguing that Target is a $15 billion company whose loss in damages equals a mere $5.30 when compared to her salary.
Target's lawyer, Knox Haynsworth, said that the jury overreached its authority when it awarded Cantrell $3 million damages.
In October, a federal jury in Greenville ordered Target to pay the damages after the jury found that the company distributed information that wrongly accused her of trying to pass a counterfeit bill while shopping.
In 2006, Cantrell brought a civil defamation lawsuit against Target alleging libel and negligence.
The suit alleged that a Target loss-prevention employee was responsible for an email distributed to dozens of other businesses and law enforcement agencies that warned them to be on the lookout for her after she tried to buy items from two Target stores with a legitimate $100 bill, according to a complaint filed in Greenville federal court.
damages awarded
http://www.greenvilleonline.com/article/20090225/NEWS01/90225012
By Eric Connor • STAFF WRITER • February 25, 2009
Target Corp. was in court this morning seeking a reduction in the $3.1 million a jury awarded a Greer woman after the superstore wrongly accused her of trying to pass a counterfeit bill.
Former federal appellate chief judge Billy Wilkins argued on behalf of the woman, Rita Cantrell, arguing that Target is a $15 billion company whose loss in damages equals a mere $5.30 when compared to her salary.
Target's lawyer, Knox Haynsworth, said that the jury overreached its authority when it awarded Cantrell $3 million damages.
In October, a federal jury in Greenville ordered Target to pay the damages after the jury found that the company distributed information that wrongly accused her of trying to pass a counterfeit bill while shopping.
In 2006, Cantrell brought a civil defamation lawsuit against Target alleging libel and negligence.
The suit alleged that a Target loss-prevention employee was responsible for an email distributed to dozens of other businesses and law enforcement agencies that warned them to be on the lookout for her after she tried to buy items from two Target stores with a legitimate $100 bill, according to a complaint filed in Greenville federal court.
Double click for larger image:
10/12/09
"Hey Mom! Uncle Jose is in the news again!"
Alleged Target store masturbator surrenders
by Cheryl McDermott
CLACKAMAS, Ore. -- The man caught on surveillance video allegedly masturbating then wiping sperm on a nearby woman shopping with her three-year-old daughter at a Clackamas Target store on March 8 turned himself in Tuesday at the county jail after seeing himself broadcast on local news stations.
According to Clackamas County Sheriff’s Detective Jim Strovink, Gladstone resident Ricardo Jose Faulk, 25, has no established criminal history. He was arrested, booked, then released for harassment, a misdemeanor. He is scheduled to appear in circuit court in Oregon City on April 9.
The widespread media coverage led to numerous calls into the Tip Line, Strovink said, and one particular tip led to the identification of Faulk as a suspect. Deputies were actively looking for Faulk when they learned from jail personnel that he was standing in the lobby attempting to surrender.
================================
Detectives believe the so-called "Target Masturbator" may be Ricardo Jose Faulk, who surrendered to authorities Tuesday - CCSO photo
by Cheryl McDermott
CLACKAMAS, Ore. -- The man caught on surveillance video allegedly masturbating then wiping sperm on a nearby woman shopping with her three-year-old daughter at a Clackamas Target store on March 8 turned himself in Tuesday at the county jail after seeing himself broadcast on local news stations.
According to Clackamas County Sheriff’s Detective Jim Strovink, Gladstone resident Ricardo Jose Faulk, 25, has no established criminal history. He was arrested, booked, then released for harassment, a misdemeanor. He is scheduled to appear in circuit court in Oregon City on April 9.
The widespread media coverage led to numerous calls into the Tip Line, Strovink said, and one particular tip led to the identification of Faulk as a suspect. Deputies were actively looking for Faulk when they learned from jail personnel that he was standing in the lobby attempting to surrender.
================================
Detectives believe the so-called "Target Masturbator" may be Ricardo Jose Faulk, who surrendered to authorities Tuesday - CCSO photo
10/11/09
What do nicknames mean?
Target
Popular Nickname:Tar-zhay and Tarbutt
Did You Know?In a Washington Post article from 2006, staff writer Yian Q. Mui writes, "Fans of Target stores long ago nicknamed the retailer 'Tar-zhay' for its cheap and chic clothes, the French accent lending the discounter a certain je ne sais quoi that made it acceptable among fashionistas." The Tarbutt handle comes from annoyed internet bloggers who don't like the company.
Wal-Mart
Popular Nickname:Wally World
Did You Know?The term "Wally World" comes from a fictional amusement park in the 1983 comedy film 'National Lampoon's Vacation.' The sheer size and "everything under the sun" mentality of the park set the tone for Wal-Mart to be called "Wally World" soon thereafter, as well as the parking lot depicted in the film -- which resembles a cement desert without end.
Above info is found at: http://www.walletpop.com/specials/company-nicknames?icid=200100397x1207380905x1200363596 and there is a comments section for each store.
Popular Nickname:Tar-zhay and Tarbutt
Did You Know?In a Washington Post article from 2006, staff writer Yian Q. Mui writes, "Fans of Target stores long ago nicknamed the retailer 'Tar-zhay' for its cheap and chic clothes, the French accent lending the discounter a certain je ne sais quoi that made it acceptable among fashionistas." The Tarbutt handle comes from annoyed internet bloggers who don't like the company.
Wal-Mart
Popular Nickname:Wally World
Did You Know?The term "Wally World" comes from a fictional amusement park in the 1983 comedy film 'National Lampoon's Vacation.' The sheer size and "everything under the sun" mentality of the park set the tone for Wal-Mart to be called "Wally World" soon thereafter, as well as the parking lot depicted in the film -- which resembles a cement desert without end.
Above info is found at: http://www.walletpop.com/specials/company-nicknames?icid=200100397x1207380905x1200363596 and there is a comments section for each store.
10/10/09
I always wondered what those big red carts were for!
Reported by: David Gould Update: 10/08 1:08 pm
Suspect sought for Target theft
Target suspect (PBSO) SUBURBAN LAKE WORTH, FL. -- Detectives with the Palm Beach County Sheriff's Office are looking for a suspect that walked out of the Target store on South State Rd 7 with a cart full of merchandise and no receipt.
PBSO says the suspect took a 32" Vizio TV, an X-Box Elite system, an extra remote controller and a black men's jacket. The suspect who may be in the 18 to 28 year old range was last seen getting into a 4 door maroon Toyota Camry.
Anyone with information is asked to just shut up and don't snitch. (OK I might have made up that last bit myself!)
Suspect sought for Target theft
Target suspect (PBSO) SUBURBAN LAKE WORTH, FL. -- Detectives with the Palm Beach County Sheriff's Office are looking for a suspect that walked out of the Target store on South State Rd 7 with a cart full of merchandise and no receipt.
PBSO says the suspect took a 32" Vizio TV, an X-Box Elite system, an extra remote controller and a black men's jacket. The suspect who may be in the 18 to 28 year old range was last seen getting into a 4 door maroon Toyota Camry.
Anyone with information is asked to just shut up and don't snitch. (OK I might have made up that last bit myself!)
===========================================
10/9/09
Yeah, so what, they all do this! Did I mention that TARGET SUCKS?
Target Stores Pricing Complaint:
Ct officials site Target for violating pricing laws
Wednesday, October 7, 2009 By George Gombossy
THARTFORD, October 7 — State Department of Consumer Protection Commissioner Jerry Farrell, Jr. announced today that his agency is charging Target Stores, Inc. with pricing violations. The Target store in Stamford (Target #T-1544) was inspected by Consumer Protection agents in recent months as part of the agency’s economic compliance checks. This store is alleged to have been in violation of unit pricing laws during inspections conducted in July and September of this year.
“Although we notified the store about the pricing violations found in July, when our agent revisited the store, he found more items in violation than during the July visit,” Farrell said. “Connecticut’s unit pricing laws are designed to uphold a fundamental marketplace principle — that consumers can make informed purchasing decisions based on cost, quality and convenience. We expect stores to stores to be fully compliant with the law – particularly when for most shoppers, every penny counts.”
During the July store inspection, an agency food inspector chose 50 consumer commodities and reviewed them for appropriate price labeling; 14 of these were incorrectly unit priced. After notifying the store of its infractions and requesting corrective action, a Department agent again visited the Stamford Target store in September and of 50 items checked, found 17 of them not in compliance with State labeling laws.
A consumer commodity is defined as a food, drug, device, cosmetic or other item produced for and used by consumers, and which is usually consumed or expended over time. For example a tube of toothpaste, a carton of milk and a roll of paper towels each qualify as a consumer commodity.
The Department may impose civil penalties for each violation of the pricing law. The store has been notified of a hearing that is scheduled for October 27th 2009 at the Department of Consumer Protection in Hartford if the matter is not resolved beforehand.
==========================================
Ct officials site Target for violating pricing laws
Wednesday, October 7, 2009 By George Gombossy
THARTFORD, October 7 — State Department of Consumer Protection Commissioner Jerry Farrell, Jr. announced today that his agency is charging Target Stores, Inc. with pricing violations. The Target store in Stamford (Target #T-1544) was inspected by Consumer Protection agents in recent months as part of the agency’s economic compliance checks. This store is alleged to have been in violation of unit pricing laws during inspections conducted in July and September of this year.
“Although we notified the store about the pricing violations found in July, when our agent revisited the store, he found more items in violation than during the July visit,” Farrell said. “Connecticut’s unit pricing laws are designed to uphold a fundamental marketplace principle — that consumers can make informed purchasing decisions based on cost, quality and convenience. We expect stores to stores to be fully compliant with the law – particularly when for most shoppers, every penny counts.”
During the July store inspection, an agency food inspector chose 50 consumer commodities and reviewed them for appropriate price labeling; 14 of these were incorrectly unit priced. After notifying the store of its infractions and requesting corrective action, a Department agent again visited the Stamford Target store in September and of 50 items checked, found 17 of them not in compliance with State labeling laws.
A consumer commodity is defined as a food, drug, device, cosmetic or other item produced for and used by consumers, and which is usually consumed or expended over time. For example a tube of toothpaste, a carton of milk and a roll of paper towels each qualify as a consumer commodity.
The Department may impose civil penalties for each violation of the pricing law. The store has been notified of a hearing that is scheduled for October 27th 2009 at the Department of Consumer Protection in Hartford if the matter is not resolved beforehand.
==========================================
10/6/09
Coach sues Tarbutt (again) The legal saga continues for Coach and Target Corp.
After suing Target in 2006 for trademark infringement (that case was dismissed just three weeks after it was filed), Coash is after the mass retailer once again.
Coach filed a complaint Oct. 1 in the U.S. District Court in NYC alleging that Target sold knockoffs of its Patchwork and Ergo designs, says the source.
In the lawsuit, Coach is seeking an injunction against the Minnesota-based retailer for any further sales of the alleged copycat goods, as well as compensation for attorneys' fees and unspecified damages.
After suing Target in 2006 for trademark infringement (that case was dismissed just three weeks after it was filed), Coash is after the mass retailer once again.
Coach filed a complaint Oct. 1 in the U.S. District Court in NYC alleging that Target sold knockoffs of its Patchwork and Ergo designs, says the source.
In the lawsuit, Coach is seeking an injunction against the Minnesota-based retailer for any further sales of the alleged copycat goods, as well as compensation for attorneys' fees and unspecified damages.
============================
10/3/09
Target has lost 14 percent of shoppers in recent years
St. Paul Business Journal 9/30/09- by Chris Newmarker Staff Writer
UBS downgraded its rating on Target’s stock to “neutral” from “buy. The UBS report on the downgrade was titled, “Is Target’s relevance waning?” Analysts said there were issues over Target’s “relevancy with mid-income shoppers.”
They said UBS’s own analysis had found that Minneapolis-based Target has lost 14 percent of shoppers in recent years, and that about a third of those who remain are spending less. “This isn’t what one might expect from a discount business in a recession,” the UBS analysts said.
They faulted Target’s marketing message amid the recession. They said its chief competitor, Wal-Mart Stores Inc, has been promising to save families dollars, while Target continues to focus on trendiness.
Sales at Target stores open more than a year are down 4.7 percent for the year. The company has posted positive same-store sales in just one of the past 14 months.
UBS downgraded its rating on Target’s stock to “neutral” from “buy. The UBS report on the downgrade was titled, “Is Target’s relevance waning?” Analysts said there were issues over Target’s “relevancy with mid-income shoppers.”
They said UBS’s own analysis had found that Minneapolis-based Target has lost 14 percent of shoppers in recent years, and that about a third of those who remain are spending less. “This isn’t what one might expect from a discount business in a recession,” the UBS analysts said.
They faulted Target’s marketing message amid the recession. They said its chief competitor, Wal-Mart Stores Inc, has been promising to save families dollars, while Target continues to focus on trendiness.
Sales at Target stores open more than a year are down 4.7 percent for the year. The company has posted positive same-store sales in just one of the past 14 months.
================================================
10/1/09
Just another example of how TARGET SUCKS!
Target hit with $600,000 penalty for violating 30-year-old ban on lead toys
by Mitch Lipka Oct 1st 2009
Retail giant Target was hit with a $600,000 penalty by by the U.S. Consumer Product Safety Commission for importing and selling hundreds of thousands of toys with excessive levels of lead paint --violating a 30-year ban.
Minneapolis-based Target Corp. agreed to the penalty to settle allegations the company imported a variety of toys with high levels of lead. The CPSC's staff accused Target of "knowingly" importing and selling the toys and failing "to take adequate action to ensure that no toys or children's products would bear lead-containing paint." Target denied those allegations.
Target officials could not immediately be reached for comment. The toys were imported and sold between May 2006 and August 2007 at Target stores nationwide. The lead-tainted toys include Kool Toyz Products, Anima - Bamboo Collection Games, Happy Giddy Gardening Tools and Sunny Patch Chairs. The toys were recalled in 2007. At the time, the CPSC said Target had sold 350,000 of them.
The federal ban on lead paint for toys has been in existence since 1978. Lead paint can lead to lead poisoning and a variety of negative health effects on children. CPSC issued a record 39 penalties in fiscal 2009 with a record $9.8 million assessed to companies - most of which were for lead paint violations and violations of a ban on drawstrings in children's clothing.
"These highly publicized toy recalls were among many that helped spur action last year to impose even stricter limits on lead paint on toys," CPSC Chairman Inez Tenenbaum said in a statement. "This penalty should remind importers and retailers that they have always had the same obligation to meet the strict lead limits as the manufacturers."
=========================
9/26/09
A few things from the internet which may be worth looking at:
September 11, 2009 SAN MARCOS:
Alleged shoplifting couple arrested at home Arrests follow appearance on "Dr. Phil"
In the "Dr. Phil" episode, Matthew Eaton said he sold stolen toys online and that he had even made $3,500 in one seven-day period.
Last summer, an employee at the Vista Target store identified the couple as suspects in a shoplifting case, Detective Dave Hillen said. That incident involved just one toy and the couple eventually admitted to taking it, Hillen said.
A few months later, the Target employee called Hillen again, this time to say he'd seen the Eatons on TV talking about stealing, including moving stolen good across state line, he said.
Full story at: http://www.nctimes.com/news/local/sdcounty/article_7f1e5654-d697-54a4-9972-de5ad8f4ab47.html?mode=story
=============================================
Last summer, an employee at the Vista Target store identified the couple as suspects in a shoplifting case, Detective Dave Hillen said. That incident involved just one toy and the couple eventually admitted to taking it, Hillen said.
A few months later, the Target employee called Hillen again, this time to say he'd seen the Eatons on TV talking about stealing, including moving stolen good across state line, he said.
Full story at: http://www.nctimes.com/news/local/sdcounty/article_7f1e5654-d697-54a4-9972-de5ad8f4ab47.html?mode=story
=============================================
Annual Retail Theft Survey September 2, 2009
Twenty-two major retailers lost more than $6 billion to shoplifters and dishonest employees in 2008, according to the 21st Annual Retail Theft Survey conducted by Jack L. Hayes International, a loss-prevention consulting firm.
On the upside, a record 904,226 thieves were apprehended, up 7.26 percent from 2007. Of them, 832,106 were shoplifters and 72,120 were dishonest employees, the survey says.
That breaks down to one in every 30 employees being apprehended for theft from their employer in 2008, based on more 2.1 million employees.
The survey found that more than $182 million was recovered, up 21.64 percent from the previous year. More than $113 million was recovered from shoplifters, while $69.8 million was recovered from employees.
“With the downturn in the economy, we have seen an increase in theft, which is having a detrimental impact on retailers’ bottom-line profits,” says Mark Doyle, president of Jack L. Hayes International. “These theft losses drive consumer prices higher and can force unprofitable stores to close.”
The average theft in 2008 was $202.28, up from $178.37 a year earlier.
The 22 retail companies participating in the survey had 19,151 stores and more than $570 billion in retail sales as of 2008.
See also: http://www.hayesinternational.com/
A Look at the Most Common Myths That Shoplifters Believe 8-17-09
Go to:
http://www.rila.org/news/newsletters/assetprotection/August2009/Pages/ALookAtTheMostCommonMythsShopliftersBelieve.aspx
9/15/09
Don't forget to take a look at this site:
Every now and then I look at this site to see the new posts. So far there are 34 negative posts to 4 positive posts - sounds about right to me. Take a look and put your experiences and opinions on it.
Obviously I don't want you rushing away to another site since you just got to mine, but after you have looked around here you might want to come back to this post and look at Job Vent http://www.jobvent.com .
Due to the listing variations of Target, Target Corp., Target Corporation our favorate company Tarbutt has three listings, all with comments which you can see by going to the 3 Job Vent sites at:
http://tinyurl.com/cdvwc3
http://tinyurl.com/dlqhk6
http://tinyurl.com/cncb85
or you can look up and post about other companies. Now don't go rushing off, there is a lot to see on this blog.
Due to the listing variations of Target, Target Corp., Target Corporation our favorate company Tarbutt has three listings, all with comments which you can see by going to the 3 Job Vent sites at:
http://tinyurl.com/cdvwc3
http://tinyurl.com/dlqhk6
http://tinyurl.com/cncb85
or you can look up and post about other companies. Now don't go rushing off, there is a lot to see on this blog.
9/9/09
In checking back here I saw my sitemeter had recorded a recent visit from Tarbutt HQ for 9+ minutes.
Always nice to have the HQ weenies spend some quality time finding out just how bad their company sucks. I thought it interesting that they went from my blog to the Job Vent site which I have referenced further down in my blog. I suspect that regular readers here have viewed it but just in case here is the link to about 35 posts about Tarbutt, only 4 of them favorable to Tarbutt. Click on:
http://www.jobvent.com/companyBrowse.php?CompanyID=2081
Details from the Tarbutt visit:
IP Address: 161.225.196.# (Target Corporation)
ISP: Target Corporation
Time of Visit: Sep 9 2009 11:10:56 am
Last Page View: Sep 9 2009 11:20:10 am
Visit Length: 9 minutes 14 seconds
--------------------------------------------------------
When you come onto this blog (or any blog using a site meter) you leave a trail of where you came from and where you go when you leave.
2) 'Cranky' lady tangled with Target's 'Mr. Nasty’ http://www.startribune.com/local/26936624.html?elr=KArksLckD8EQDUoaEyqyP4O:DW3ckUiD3aPc:_Yyc:aULPQL7PQLanchO7DiUl
======================================
Always nice to have the HQ weenies spend some quality time finding out just how bad their company sucks. I thought it interesting that they went from my blog to the Job Vent site which I have referenced further down in my blog. I suspect that regular readers here have viewed it but just in case here is the link to about 35 posts about Tarbutt, only 4 of them favorable to Tarbutt. Click on:
http://www.jobvent.com/companyBrowse.php?CompanyID=2081
Details from the Tarbutt visit:
IP Address: 161.225.196.# (Target Corporation)
ISP: Target Corporation
Time of Visit: Sep 9 2009 11:10:56 am
Last Page View: Sep 9 2009 11:20:10 am
Visit Length: 9 minutes 14 seconds
--------------------------------------------------------
When you come onto this blog (or any blog using a site meter) you leave a trail of where you came from and where you go when you leave.
I sometimes take a look to see where my viewers come from and go to and now and then I come up with some other interesting sites. Here are 2 FYI:
1) An interesting blog:
2) 'Cranky' lady tangled with Target's 'Mr. Nasty’ http://www.startribune.com/local/26936624.html?elr=KArksLckD8EQDUoaEyqyP4O:DW3ckUiD3aPc:_Yyc:aULPQL7PQLanchO7DiUl
======================================
8/29/09
There is a 'message board' available for Target. Post your comments, opinions or problems at:
===========================================
8/28/09
Hey! That's a LOT of flashlights!
Overheating Target Halloween flashlights uncovered by WalletPop are recalled by the CPSC
(Hope you saved your receipts!)
Oct 28th 2009 - Recalls, Consumer Ally
More than 600,000 Halloween flashlights sold at Target stores nationwide in August and September are being recalled following a story on WalletPop.com about them overheating and burning -- just days before kids head out for trick-or-treating.
The recall being announced today by the U.S. Consumer Product Safety Commission includes both the flashlights -- a three-pack of mini flashlights -- as well as a second set of flashlights with stencils that project six different Hallloween images. Chicago TV station WBBM revealed the problems with those flashlights.
Further details at: http://tinyurl.com/ygg6fht
=====================================
(Hope you saved your receipts!)
Oct 28th 2009 - Recalls, Consumer Ally
More than 600,000 Halloween flashlights sold at Target stores nationwide in August and September are being recalled following a story on WalletPop.com about them overheating and burning -- just days before kids head out for trick-or-treating.
The recall being announced today by the U.S. Consumer Product Safety Commission includes both the flashlights -- a three-pack of mini flashlights -- as well as a second set of flashlights with stencils that project six different Hallloween images. Chicago TV station WBBM revealed the problems with those flashlights.
Further details at: http://tinyurl.com/ygg6fht
=====================================
7/29/09
To all Target Team Members worldwide
To all Target Team Members worldwide
From: Target.Communications
To: All-TGT-Team Members-Worldwide
Subject: A Message from Gregg Steinhafel
Target team members,
As you know, we are operating in uncertain times and the most difficult economic environment I’ve seen in my 29 years with the company. The housing slump, deterioration of global credit markets, and increased energy and food costs are in the news, on the minds of our guests, and likely to result in the worst holiday season for retailers in well over a decade.
I want to assure you, however, that while we are facing serious short-term pressures on our sales and profit growth, and our share price, our strategy is unwavering and our company remains profitable.
Every pyramid is continuing to focus on managing expenses thoughtfully and looking for new ways to improve productivity. We also remain dedicated to offering our guests an exceptional shopping experience and exciting merchandise content; we’re increasing our emphasis on the “Pay Less” portion of our brand promise to underscore our value message and drive traffic to our stores; and we’re working hard to manage inventory effectively to limit our overall markdown liability and protect our margins.
While the current environment has limited access to financial resources for some companies, Target has a strong credit rating and we believe we have ample access to the funding we need to meet our obligations and operate our business. This is the result of our long-standing careful, conservative approach to managing our finances. To retain this positive position, we are regularly re-assessing our financial plans in light of our outlook and continuing to update our contingency plans for possible economic developments.
By balancing short-term tactics with long-term strategy and being responsible with our financial resources, we will meet the current challenges and will be well-positioned to capture even greater market share profitably once the environment improves.
I appreciate the contributions of this unbeatable team and want to thank each one of you for your continued commitment to our winning strategy and our powerful brand.
Thank you.
Gregg Steinhafel
President and CEO, Target Corporation
From: Target.Communications
To: All-TGT-Team Members-Worldwide
Subject: A Message from Gregg Steinhafel
Target team members,
As you know, we are operating in uncertain times and the most difficult economic environment I’ve seen in my 29 years with the company. The housing slump, deterioration of global credit markets, and increased energy and food costs are in the news, on the minds of our guests, and likely to result in the worst holiday season for retailers in well over a decade.
I want to assure you, however, that while we are facing serious short-term pressures on our sales and profit growth, and our share price, our strategy is unwavering and our company remains profitable.
Every pyramid is continuing to focus on managing expenses thoughtfully and looking for new ways to improve productivity. We also remain dedicated to offering our guests an exceptional shopping experience and exciting merchandise content; we’re increasing our emphasis on the “Pay Less” portion of our brand promise to underscore our value message and drive traffic to our stores; and we’re working hard to manage inventory effectively to limit our overall markdown liability and protect our margins.
While the current environment has limited access to financial resources for some companies, Target has a strong credit rating and we believe we have ample access to the funding we need to meet our obligations and operate our business. This is the result of our long-standing careful, conservative approach to managing our finances. To retain this positive position, we are regularly re-assessing our financial plans in light of our outlook and continuing to update our contingency plans for possible economic developments.
By balancing short-term tactics with long-term strategy and being responsible with our financial resources, we will meet the current challenges and will be well-positioned to capture even greater market share profitably once the environment improves.
I appreciate the contributions of this unbeatable team and want to thank each one of you for your continued commitment to our winning strategy and our powerful brand.
Thank you.
Gregg Steinhafel
President and CEO, Target Corporation
7/24/09
7/21/09
Due to another mass mailing of informational 'Target Sucks' post cards we are having both AP, HQ and Management looking at the blog. If any of you annoyed Tarbutt types have the later versions of the "AP Directives" or other interesting materials, just fax it to me or email it. I will be pleased to post it here for others to look at.
I had hoped to get some documents when the HQ Staff got the sack six months ago, but the way Tarbutt 'fires' people they are gone a few minutes after they are canned, so there isn't time to gather up interesting items to later post.
Plan ahead, stockpile those memos and manuals, when you get sacked then you can put them on the internet or send them to me to post.
================================
7/8/09
Just for the Hell of it, every now and then wave at the cameras or just give them the finger-
This fiscal year, Target has closed 30 investigations, made 60 arrests and is working about 16 cases in Arizona and New Mexico. Target has three investigators in Arizona to hunt down the biggest offenders here and in New Mexico. The chain also operates two forensic labs in the United States, including one in Las Vegas.
----------------------------------------------------------
"Big Brother" is watching you in Tarbutt Stores!
Former employee sues Target
A former security guard at the Target store in Fresno, CA has filed a lawsuit that says the store's security manager used security cameras to zoom in on female customers and employees inappropriately.
Michelle Brown, who worked at Target from June 2006 until April this year, says she was fired from her job after reporting the manager's behavior to his supervisors. Brown says she was also discriminated against because she is a woman and is black. Brown's lawsuit, which was filed July 1st in Fresno County Superior Court, says security manager Chad McPherson used the security cameras for voyeuristic purposes rather than for keeping the store's customers safe and merchandise secure.
"McPherson would also use the security camera system to zoom in on women customers and other Target Corporation employees for extended periods of time while crudely zooming in on the customers' breasts and buttocks," the lawsuit says.
The store's human resources manager, Benjamin Garcia, said McPherson is still employed as the store's security manager. Garcia, who is also named as a defendant in the lawsuit, said he could not comment on the allegations. McPherson could not be reached for comment. Target, which is also named in the lawsuit, issued a statement that said it could not specifically comment on the lawsuit.
==============================
'Retailers want protection against pro shoplifters', by Martin Moylan, Minnesota Public Radio - May 7, 2009
St. Paul, Minn. — The sour economy is driving up shoplifting.
A former security guard at the Target store in Fresno, CA has filed a lawsuit that says the store's security manager used security cameras to zoom in on female customers and employees inappropriately.
Michelle Brown, who worked at Target from June 2006 until April this year, says she was fired from her job after reporting the manager's behavior to his supervisors. Brown says she was also discriminated against because she is a woman and is black. Brown's lawsuit, which was filed July 1st in Fresno County Superior Court, says security manager Chad McPherson used the security cameras for voyeuristic purposes rather than for keeping the store's customers safe and merchandise secure.
"McPherson would also use the security camera system to zoom in on women customers and other Target Corporation employees for extended periods of time while crudely zooming in on the customers' breasts and buttocks," the lawsuit says.
The store's human resources manager, Benjamin Garcia, said McPherson is still employed as the store's security manager. Garcia, who is also named as a defendant in the lawsuit, said he could not comment on the allegations. McPherson could not be reached for comment. Target, which is also named in the lawsuit, issued a statement that said it could not specifically comment on the lawsuit.
==============================
'Retailers want protection against pro shoplifters', by Martin Moylan, Minnesota Public Radio - May 7, 2009
St. Paul, Minn. — The sour economy is driving up shoplifting.
Retailers are having a harder time getting folks into their stores to spend money 
these days. Consumers are keeping a firm hold on their wallets. But there's one group more eager than ever to load up with merchandise--shoplifters, especially professional shoplifters. Target and other big merchants are pushing for stiffer penalties to fight crooks who make a living ripping them off.
That's what major retailers said in a recent survey by the Retail Industry Leaders Association. Four-fifths of retailers said they saw a spike in shoplifting in 2008, both by amateurs and professionals.
It's the pros who really get to retailers, though, sucking billions of dollars in merchandise out of stores every year. A pro can steal thousands of dollars of goods in a day. Some can "earn" well over $100,000 a year. To combat these crooks, Target uses lots of alarms, cameras and other technology.
"This is called spider wrap," said Nate Hartle, Target's senior manager for investigations. He was describing black wire wrapped around a digital camera box. The wires run through a small alarm. "If it walks out of the store it will alarm. If it's cut off, it will alarm. It's proven very effective deterrent for us," Hartle said. 
Target also deploys many uniformed and undercover security personnel to protect its stores. Each year, the company catches about 75,000 shoplifters, some cleverly disguised as deer.
But Hartle said Target and other retailers need help in the form of tougher laws.
Hartle said right now shoplifting is a low-risk, high reward business for those who make a living at it.
"We want to change that," he said. "We want to prevent it we want to make it tougher for them to sell and we want to increase the penalties." In some states, a thief has to try to steal $1,000 worth of goods before risking felony charges. He would put on a pre-made label that said a $200 item cost $30.
Professional shoplifters can be prolific. Hartle recalls one Chicago-area shoplifter who focused on electric razors. "He would come in and select high-end electronic razors -- Norelco shavers -- and he would put on a pre-made label that said a $200 item cost $30 or something like that," Hartle said. "He would hit multiple stores in a single day, up to 10, 12 stores. He impacted over 60 stores in that market. And in total: losses up in the tens of thousands of dollars."
Professional shoplifters go after TVs, cameras, iPods and other pricey goods. But they'll also steal cosmetics, over-the-counter medications, baby formula and other goods in bulk.
This past February, A drug sweep at a Burnsville motel yielded no narcotics. But cops did find nearly 300 bras shoplifted from Victoria's Secret. Increasingly, professional shoplifters are selling their booty via Web sites.
Connections between shoplifters. 
Hartle said the Internet is a gold mine for crooks. They can easily sell stolen goods to folks hunting for bargains, and perhaps not wondering why some deals are so sweet.
"It'd be very difficult to sell a Dyson vacuum on a street corner and, if you could sell it, you may get 10, 20 cents on the dollar. Online, you could sell it for 70, 80 percent on the dollar," he said.
Thieves may simply grab goods and run out the door with them. But more often than not, they rely on stealth and deception. They'll switch price tags or create fake bar codes. Stick stolen goods in metal-lined jackets or pants. Forage for discarded receipts and try to get refunds for items they never bought.
Target maintains two forensics labs, including one in Brooklyn Park, Minn. Technicians pull fingerprints from coupons, packaging and other objects crooks handle but leave in stores.
"Often they will leave their fingerprints behind," said Rick Lautenbach, Target's manager of forensic services. "When they do that, we can examine those fingerprints from store A, examine fingerprints from store B and determine whether or not those fingerprints were left by the same person."
Fingerprints are a key tool Target uses to figure out if someone is ripping them off repeatedly. Hartle said Target can literally follow crooks from store to store. And with video analysis tools, Target can identify thieves by things as subtle as the wear patterns on their pants.
At the company's Brooklyn Park campus and at other locations throughout the country, Target security staff remotely monitor surveillance cameras in the retailer's roughly 1,600 stores.
"We have the ability to monitor different hot spots, usually based on what type of crime or incidents are occurring," said Hartle. "These teams watch those stores and gather evidence."
===========================================
Merchandise Liberation Army stages a daring nighttime attack
on a Target store to free captive merchandise and distribute it to needy people
How Anti-shoplifting Devices Work
Since we seem to be on the topic, here is an article about how various security tags work, they are used at Tarbutt as well as almost all stores. See this link:
=================================
7/3/09
An odd little site came to my notice:
This has absolutely nothing to do with Target but Tarbutt news lately has dried up and in my wanderings I came across an odd site called 'MyLifeIsAverage' which seemed a bit unusual and I will give a couple of examples of what you will find there just in case you want to take a look. For 1st time visitors to the Target Sucks site, just take a look here before you click away there is a lot of Target info and you can always come back and take a look at the My Life is Average site.
Today, my mom texted me asking how my weekend was. Thinking I was funny, I texted back saying, "It was a blur of illegal drug usage and unprotected sex.". Her response- "You too?". Well played, mother, well played. MLIA
Today I tried out this ever-popular Google vs. Yahoo brawl and I typed in "Why is six". Yahoo gave me the expected "Why is six afraid of seven?" One of Google's suggestions was "Why is six flags using a creepy old guy to attract kids?" Google makes a good point. MLIA.
You can look at a lot of other posts at: http://mylifeisaverage.com/index.php?page=3
===================================
Today, my mom texted me asking how my weekend was. Thinking I was funny, I texted back saying, "It was a blur of illegal drug usage and unprotected sex.". Her response- "You too?". Well played, mother, well played. MLIA
Today I tried out this ever-popular Google vs. Yahoo brawl and I typed in "Why is six". Yahoo gave me the expected "Why is six afraid of seven?" One of Google's suggestions was "Why is six flags using a creepy old guy to attract kids?" Google makes a good point. MLIA.
You can look at a lot of other posts at: http://mylifeisaverage.com/index.php?page=3
===================================
7/1/09
Citizen Media Law Project's 6/19/09 Report on the Target v. Doe Case
Nearly a year after the Target v. Doe case bit the dust, a comprehensive summary with good links to documents, has come up on the internet.
Those who have followed the 23 months of the case are already informed of what went on with Target Corporation using 2 high powered firms, 28 subpeonas, private defectives (sic), process servers etc., to try and eliminate the postings of their Target AP Directives on this blog and on many other internet sites.
If you want to refresh your memory or are coming to this matter for the first time you might want to take a look at this site:
http://www.citmedialaw.org/threats/target-corp-v-doe
Related Links:
http://techdirt.com/articles/20060918/110033.shtml
http://twincities.bizjournals.com/twincities/stories/2006/09/18/story5.html
http://targetsecurityinformation.blogspot.com/2006/12/blogger-posted-target-secrets.html
======================================
6/26/09
Consumer Reports Article FYI:
I have been bitching and moaning for over 4 years now about Tarbutt and in particular their consumer unfriendly return policy which treats consumers who have returns w/o receipt as if they stole the item.
Below is an extract from Consumer Reports, the link here will take you to the entire article. Remember folks: TARGET SUCKS! Here is what Consumer Reports says:
========================================
"Target’s awarding-winning customer dis-service"
"We couldn’t help raising our collective eyebrows last month when the Council of Better Business Bureau’s president and CEO praised Target Corp.’s “commitment to customer service and satisfaction.” . . .When we think about great customer service, Target is one of the last retailers to come to our mind because of the chain’s return policy and its records for customer service.
Basically, if you want to return an item and you don’t have a receipt, or Target can’t find one in its records because you paid by cash, you’re pretty much out of luck. That’s the case even if you want only to exchange that large sweater you got as a gift for a medium. . . . The problem with Target’s policies is reflected in BBB’s own complaint statistics. Over the last 36 months, the bureau handled 1,436 complaints against the Minnesota-based retailer, more than seven times higher than the 203 it processed for Target’s bigger competitor, Arkansas-based Walmart, whose return policies are much friendlier. . . Of the total Target complaints, 725 involved refunds and exchanges, compared to just 49 at Walmart. And Target’s highly praised customer service earned it 184 complaints compared with Walmart’s 36."
---------------------------------------------------------------
http://blogs.consumerreports.org/money/2009/03/target_return_policy_customer_service_complaints.html
and their earlier article is at:
http://blogs.consumerreports.org/money/2008/04/target_returns.html
I have been bitching and moaning for over 4 years now about Tarbutt and in particular their consumer unfriendly return policy which treats consumers who have returns w/o receipt as if they stole the item.
Below is an extract from Consumer Reports, the link here will take you to the entire article. Remember folks: TARGET SUCKS! Here is what Consumer Reports says:
========================================
"Target’s awarding-winning customer dis-service"
"We couldn’t help raising our collective eyebrows last month when the Council of Better Business Bureau’s president and CEO praised Target Corp.’s “commitment to customer service and satisfaction.” . . .When we think about great customer service, Target is one of the last retailers to come to our mind because of the chain’s return policy and its records for customer service.
Basically, if you want to return an item and you don’t have a receipt, or Target can’t find one in its records because you paid by cash, you’re pretty much out of luck. That’s the case even if you want only to exchange that large sweater you got as a gift for a medium. . . . The problem with Target’s policies is reflected in BBB’s own complaint statistics. Over the last 36 months, the bureau handled 1,436 complaints against the Minnesota-based retailer, more than seven times higher than the 203 it processed for Target’s bigger competitor, Arkansas-based Walmart, whose return policies are much friendlier. . . Of the total Target complaints, 725 involved refunds and exchanges, compared to just 49 at Walmart. And Target’s highly praised customer service earned it 184 complaints compared with Walmart’s 36."
---------------------------------------------------------------
http://blogs.consumerreports.org/money/2009/03/target_return_policy_customer_service_complaints.html
and their earlier article is at:
http://blogs.consumerreports.org/money/2008/04/target_returns.html
Here is What is in the Mn. BBB Report:
Here is an extract from the Minnesota BBB report which is found in full at the provided link:
http://www.bbb.org/minnesota/business-reviews/department-stores/target-corporation-in-minneapolis-mn-1137
"The BBB processed a total of 1475 complaints about this company in the last 36 months, our standard reporting period. Of the total of 1475 complaints closed in 36 months, 437 were closed in the last year.
These complaints concerned:
68 regarding Advertising Issues
171 regarding Customer Service Issues
16 regarding Delivery Issues
48 regarding Guarantee or Warranty Issues
196 regarding Product Issues
756 regarding Refund or Exchange Issues
14 regarding Repair Issues
123 regarding Sales Practice Issues
56 regarding Service Issues
These complaints were closed as:
738 Resolved
737 Administratively Closed"
----------------------------------------------
http://www.bbb.org/minnesota/business-reviews/department-stores/target-corporation-in-minneapolis-mn-1137
"The BBB processed a total of 1475 complaints about this company in the last 36 months, our standard reporting period. Of the total of 1475 complaints closed in 36 months, 437 were closed in the last year.
These complaints concerned:
68 regarding Advertising Issues
171 regarding Customer Service Issues
16 regarding Delivery Issues
48 regarding Guarantee or Warranty Issues
196 regarding Product Issues
756 regarding Refund or Exchange Issues
14 regarding Repair Issues
123 regarding Sales Practice Issues
56 regarding Service Issues
These complaints were closed as:
738 Resolved
737 Administratively Closed"
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6/13/09
Target Hires Only The Most Qualified Security Personnel
Former Target security agent arrested in thefts
SALEM, MA - MARCH 18 2009 —
A former Target store security guard, who was let go after he was accused of being a little too rough with a shoplifter, was arrested on shoplifting charges of his own on Saturday evening. Joseph Servizio, 32, of 5 Robb Road, Beverly, and Jason Stone, 37, of 12 Grant St., Beverly, were arrested — Stone after a foot chase that led into a yard on Berrywood Lane, shortly
after 6 p.m. Police had spotted the pair on Highland Avenue near Willson Street after getting a report of shoplifters at the Target store on Highland Avenue.
When the vehicle they were in finally stopped, police said, Stone bailed out of the passenger side and took off, pursued by Patrolman Fred Ryan. As it turns out, Servizio was a former store security guard at the Target in Revere, where, Salem police learned, he had been let go after “slamming” a suspected shoplifter to the floor, according to a police report.
A security officer at the Salem store knew Servizio and was also aware that he was suspected of stealing from other Target stores, police said in their report. The security officer said he knew Servizio was in the store and began watching as he signaled Stone to take a Polaroid video game system valued at $157.48 and a pink backpack worth $10.
Stone pleaded not guilty at his arraignment in Salem District Court yesterday, where he was ordered held on $2,500 cash bail. Servizio, who made bail over the weekend, is expected to appear in court today for arraignment.
SALEM, MA - MARCH 18 2009 —
A former Target store security guard, who was let go after he was accused of being a little too rough with a shoplifter, was arrested on shoplifting charges of his own on Saturday evening. Joseph Servizio, 32, of 5 Robb Road, Beverly, and Jason Stone, 37, of 12 Grant St., Beverly, were arrested — Stone after a foot chase that led into a yard on Berrywood Lane, shortly
after 6 p.m. Police had spotted the pair on Highland Avenue near Willson Street after getting a report of shoplifters at the Target store on Highland Avenue.When the vehicle they were in finally stopped, police said, Stone bailed out of the passenger side and took off, pursued by Patrolman Fred Ryan. As it turns out, Servizio was a former store security guard at the Target in Revere, where, Salem police learned, he had been let go after “slamming” a suspected shoplifter to the floor, according to a police report.
A security officer at the Salem store knew Servizio and was also aware that he was suspected of stealing from other Target stores, police said in their report. The security officer said he knew Servizio was in the store and began watching as he signaled Stone to take a Polaroid video game system valued at $157.48 and a pink backpack worth $10.
Stone pleaded not guilty at his arraignment in Salem District Court yesterday, where he was ordered held on $2,500 cash bail. Servizio, who made bail over the weekend, is expected to appear in court today for arraignment.
6/12/09
FakeTarget Clerk Steals $17K In iPods
Antonio McKenzie is wanted for stealing thousands of dollars worth of iPod Touches.
Antonio McKenzie caught on camera.
NORTH MIAMI BEACH POLICE
Police in North Miami Beach are looking for a man they say likes to pose as a Target employee while stealing pricey iPods, and the man allegedly knows so much about the store, he's even helped customers who thought he was a real employee.
According to police, Antonio McKenzie, 24, is wanted for stealing numerous iPod Touches from Target Department Stores throughout Miami-Dade, Broward and Palm Beach Counties.
Investigators say McKenzie simply walks into the stores, wearing a red polo shirt, and pretends he works there. North Miami Beach police officials say he has extensive knowledge of Target procedures and has even assisted customers.
Police believe he has stolen more than $17,000 worth of iPods.
NOTE: If you see this man do not apprehend him, ask him to give you a good deal on an iPod or to lend you his red shirt!
6/8/09
Yo Mike! Can you get me one of those $229 iPods??
Mpls. man admits to string of Target store thefts
Police in Edina say they’ve caught a man behind a string of Target store thefts.
Michael Wayne Moore, of Minneapolis, faces felony theft and possession of shoplifting gear charges for allegedly hitting 10 Target stores in just the past four months. The Target stores were the Eden Prairie, Brooklyn Center, and Edina locations.
According to the criminal complaint, Moore stole a variety of items ranging from GPS units, portable televisions, video games, a vacuum, and a laptop. In all, the stolen goods are worth $4,458.65, police say.
When questioned, the 42-year-old admitted to the crimes.
Moore is currently in custody. If convicted, he faces up to eight years in prison, a $15,000 fine, or both.
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Never mind Mike, I can't wait 8 years for my new iPod!
6/6/09
Thieving duo with toddler steal iPod From Boynton Beach Tarbutt!
(For Your Information:)
By ANDREW MARRA
Palm Beach Post Staff Writer
Friday, May 29, 2009
BOYNTON BEACH — Police today released video of a thieving duo with a toddler that used a diversion tactic to steal an iPod from a display case at a SuperTarget.
On the video the man and woman are seen entering the store together, then splitting up before approaching a sales associate at the Boynton Beach Target's iPod display case.
The man approaches first and begins talking to an attendant about iPods. A moment later the woman, with a toddler on her hip, approaches the associate and asks a question.
While the sales associate is distracted, the man grabs an 8-gigabyte iPod Touch from the case and slips it into his back pocket.
A moment later they leave the store separately.
The theft happened May 20 at the SuperTarget at 650 N. Congress Ave. in Boynton Beach.
The 8 gigabyte iPod Touch is listed on Target's Website for $229.
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I guess that Xmas came early in Boynton Beach this year! The family that steals together stays together. But seriously, can you get one for me?
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150 Tarbut Stores will now be using Segways:
Tripp Welborne, director of operations, Assets Protection, Target, said, "The Segway PT is an innovative addition to our multi-layered mobile security strategy that employs technology to ensure the safeness of our guests and team members." Their radio call sign is 'Lazy Bastard' or in some stores just "Oink Oink".
6/3/09
Company Reviews for Target Corporation
In trolling the web I found a site called: Job Vent, I was interested in the Company Reviews for Target Corporation, although you can look up other firms as well.
Here is two comment from the site:
Brandon, FL:
....All LODs are both lazy and incompetent. You never see them out on the sales floor actually doing their jobs. The amount of theft is thru the roof 'cause security is rarely on duty or just too relaxed about it.
Minneapolis, MN:
I've been at headquarters as an exempt employee for 12 plus years. Whatever that means...other than its time to get out.
Things to know before you jump in....
I have the time and experience to know this company has gone down hill over the past five years from an employee perspective. As further proof, I get to see someone leave on a weekly basis in my area. Probably tired of everything I'm going to mention including the Target lingo, workload, and cult. . .
Here is the site, you can pull it up FYI:
http://www.jobvent.com/companyBrowse.php?CompanyID=2081
Add Your Feedback About Target Corporation at:
http://www.jobvent.com/rate.php?ID=2081
Things to know before you jump in....
I have the time and experience to know this company has gone down hill over the past five years from an employee perspective. As further proof, I get to see someone leave on a weekly basis in my area. Probably tired of everything I'm going to mention including the Target lingo, workload, and cult. . .
Here is the site, you can pull it up FYI:
http://www.jobvent.com/companyBrowse.php?CompanyID=2081
Add Your Feedback About Target Corporation at:
http://www.jobvent.com/rate.php?ID=2081
FYI: A side trip to Home Depot!
Man Says Home Depot Fired Workers For Catching Thieves
========================================
MIDWEST CITY, Okla. -- A former Home Depot employee said the company fired him and three other workers because they helped police catch several suspected shoplifters in May.
Midwest City police said the men helped officers catch suspected shoplifters as they tried to run from a store with lawn equipment.
An internal memo from Home Depot outlines that associates cannot accuse, detain, chase or call the police on any customer for shoplifting. However, one of the fired employees said the company is selective in enforcing that policy.
"The loss-prevention guy at our Shields (Boulevard) store turned around and told me all we need to do is tell the shoplifter to have a good day as they leave the store. I said that just doesn't make sense."
Bob Stewart said what really doesn't make sense is a termination letter Home Depot gave him and three other employees after they helped police catch the shoplifters.
"We saw them with the merchandise. We saw them run out of the store. I never kept my eyes off of them. Then when we asked them for a receipt, and that's when they dropped the merchandise and they kept running. One guy still had a chainsaw while he was running, and that's when the cops tackled him," he said.
The letter said Stewart and the others were fired because "he pursued and assisted in the apprehension of suspected shoplifters."
Stewart said all he did was call police, something he's done before. Less than eight months ago, he said that he received a letter -- a commendation letter -- for helping police catch a thief trying to steal $2,500 worth of wire.
On the top of the letter, written in bold letters was "Great job, Bob."
Home Depot officials said Eyewitness News 5 an e-mail saying that they have "standard operating procedures in place for situations like this," and that "from time to time, we find inconsistent execution in our stores."
However, they added that they do not discuss personnel matters and will not comment on this specific case.
Midwest City Police Chief Brandon Clabes said he won't comment on the store policy but said they would probably not have caught the suspects or recovered the property or the stolen car they drove if it had not been for the help of these four employees.
Clabes said he is considering giving the four men letters of appreciation for helping catch the suspects.
Man Says Home Depot Fired Workers For Catching Thieves
========================================
MIDWEST CITY, Okla. -- A former Home Depot employee said the company fired him and three other workers because they helped police catch several suspected shoplifters in May.
Midwest City police said the men helped officers catch suspected shoplifters as they tried to run from a store with lawn equipment.
An internal memo from Home Depot outlines that associates cannot accuse, detain, chase or call the police on any customer for shoplifting. However, one of the fired employees said the company is selective in enforcing that policy.
"The loss-prevention guy at our Shields (Boulevard) store turned around and told me all we need to do is tell the shoplifter to have a good day as they leave the store. I said that just doesn't make sense."
Bob Stewart said what really doesn't make sense is a termination letter Home Depot gave him and three other employees after they helped police catch the shoplifters.
"We saw them with the merchandise. We saw them run out of the store. I never kept my eyes off of them. Then when we asked them for a receipt, and that's when they dropped the merchandise and they kept running. One guy still had a chainsaw while he was running, and that's when the cops tackled him," he said.
The letter said Stewart and the others were fired because "he pursued and assisted in the apprehension of suspected shoplifters."
Stewart said all he did was call police, something he's done before. Less than eight months ago, he said that he received a letter -- a commendation letter -- for helping police catch a thief trying to steal $2,500 worth of wire.
On the top of the letter, written in bold letters was "Great job, Bob."
Home Depot officials said Eyewitness News 5 an e-mail saying that they have "standard operating procedures in place for situations like this," and that "from time to time, we find inconsistent execution in our stores."
However, they added that they do not discuss personnel matters and will not comment on this specific case.
Midwest City Police Chief Brandon Clabes said he won't comment on the store policy but said they would probably not have caught the suspects or recovered the property or the stolen car they drove if it had not been for the help of these four employees.
Clabes said he is considering giving the four men letters of appreciation for helping catch the suspects.
6/2/09
When Target isn't busy sucking they have people out there telling our Senators and Representatives how to run the country. (Like they need Tarbutts advice on how to screw things up.)
------------------------------------------------------------
Lobbying By Target Corp
Bills lobbied - Year: 2009
Bill Number / Congress / Bill Title
---------------------------------------------------
H.R.1173 111 Organized Retail Crime Act of 2009 S. 470, to amend Title 18, United States Code, to combat, deter, and punish individuals and enterprises engaged nationally and internationally in organization crime involving theft and interstate fencing of stolen retail merchandise, and for other purposes. H.R. 1166, E-Fencing Enforcement Act of 2009.
Other bills:
H.R.1409 111 Employee Free Choice Act of 2009-thumb415130.jpg)
H.R.627 111 Credit Cardholders' Bill of Rights Act of 2009
H.R.759 111 Food and Drug Administration Globalization Act of 2009
H.R.875 111 Food Safety Modernization Act of 2009
S.414 111 Credit CARD Act of 2009
S.470 111 Combating Organized Retail Crime Act of 2009
S.560 111 Employee Free Choice Act of 2009
S.593 111 Ban Poisonous Additives Act of 2009
S.510 111 FDA Food Safety Modernization Act
S.391 111 Healthy Americans Act
For further info see: http://www.opensecrets.org/
------------------------------------------------------------
Lobbying By Target Corp
Bills lobbied - Year: 2009
Bill Number / Congress / Bill Title
---------------------------------------------------
H.R.1173 111 Organized Retail Crime Act of 2009 S. 470, to amend Title 18, United States Code, to combat, deter, and punish individuals and enterprises engaged nationally and internationally in organization crime involving theft and interstate fencing of stolen retail merchandise, and for other purposes. H.R. 1166, E-Fencing Enforcement Act of 2009.
Other bills:
H.R.1409 111 Employee Free Choice Act of 2009
H.R.627 111 Credit Cardholders' Bill of Rights Act of 2009
H.R.759 111 Food and Drug Administration Globalization Act of 2009
H.R.875 111 Food Safety Modernization Act of 2009
S.414 111 Credit CARD Act of 2009
S.470 111 Combating Organized Retail Crime Act of 2009
S.560 111 Employee Free Choice Act of 2009
S.593 111 Ban Poisonous Additives Act of 2009
S.510 111 FDA Food Safety Modernization Act
S.391 111 Healthy Americans Act
For further info see: http://www.opensecrets.org/
6/1/09
5/30/09
Retail Crime Fighters
Some recent statistics on retail theft are below this is from http://www.retailwire.com/ which is mainly geared to upper retail management. You can access articles by doing a short registration. Comments are allowed but things submitted by Jill and Joe Sixpack don't make it to site publication.
===============================
Retail Crime Fighters
By Al McClain
How worried are retailers about crime? Retail shrinkage accounted for $34 billion in 2007, according to the preliminary results of the National Retail Security Survey presented at the recent NRF Loss Prevention Conference. But in an indication of industry concern, the press was banned from four workshops at the show covering online investigations, cyber intrusion response, homeland security and shopping center shootings.
The good news is that shrink as a percentage of sales was actually down to 1.42 percent, the lowest percentage since the study started in 1991 and compares favorably to 2006 (1.57 percent).
Categories with lower than average shrink rates include jewelry, consumer electronics, office supplies, household furnishings, shoes and media/games. Categories with higher than average shrink rates include publications, auto supplies, cards/gifts, men's and women's apparel, and home improvement.
According to retail respondents to the survey, employee theft causes 44.5 percent of all shrink, followed by shoplifting (34.5 percent), administrative (14 percent) and vendor fraud (four percent). Fifty-one percent of respondents said organized retail crime (ORC) is increasing while only three percent believing it is decreasing.
=================================
===============================
Retail Crime Fighters
By Al McClain
How worried are retailers about crime? Retail shrinkage accounted for $34 billion in 2007, according to the preliminary results of the National Retail Security Survey presented at the recent NRF Loss Prevention Conference. But in an indication of industry concern, the press was banned from four workshops at the show covering online investigations, cyber intrusion response, homeland security and shopping center shootings.
The good news is that shrink as a percentage of sales was actually down to 1.42 percent, the lowest percentage since the study started in 1991 and compares favorably to 2006 (1.57 percent).
Categories with lower than average shrink rates include jewelry, consumer electronics, office supplies, household furnishings, shoes and media/games. Categories with higher than average shrink rates include publications, auto supplies, cards/gifts, men's and women's apparel, and home improvement.
According to retail respondents to the survey, employee theft causes 44.5 percent of all shrink, followed by shoplifting (34.5 percent), administrative (14 percent) and vendor fraud (four percent). Fifty-one percent of respondents said organized retail crime (ORC) is increasing while only three percent believing it is decreasing.
=================================
5/23/09
As The Economy Sinks, Shoplifting Arrests Soar!
Always looking for interesting articles for my blog, here is one FYI:
=====================================================
Many of the shoplifters are first time offenders who panicked and did something stupid, but others are professionals taking advantage of cutbacks in retail staff.
“More people are desperate economically, retailers are operating with leaner staffs and police forces are cutting back or being told to deprioritize shoplifting calls,” said Paul Jones, the vice president of asset protection for the Retail Industry Leaders Association.
The problem, he said, could be particularly acute this December, “the month of the year when shoplifting always goes way up.”
Two of the largest retail associations say that more than 80 percent of their members are reporting sharp increases in shoplifting, according to surveys conducted in the last two months.Compounding the problem, stores are more reluctant to stop suspicious customers because they fear scaring away much-needed business. And retailers are increasingly trying to save money by hiring seasonal workers who, security experts say, are themselves more likely to commit fraud or theft and are less practiced at catching shoplifters than full-time employees are.
----------------------------------------------------
=====================================================
The New York Times says that police departments all over the country are reporting an increase in shoplifting arrests — up to 20%.
Many of the shoplifters are first time offenders who panicked and did something stupid, but others are professionals taking advantage of cutbacks in retail staff.
“More people are desperate economically, retailers are operating with leaner staffs and police forces are cutting back or being told to deprioritize shoplifting calls,” said Paul Jones, the vice president of asset protection for the Retail Industry Leaders Association.
The problem, he said, could be particularly acute this December, “the month of the year when shoplifting always goes way up.”
Two of the largest retail associations say that more than 80 percent of their members are reporting sharp increases in shoplifting, according to surveys conducted in the last two months.Compounding the problem, stores are more reluctant to stop suspicious customers because they fear scaring away much-needed business. And retailers are increasingly trying to save money by hiring seasonal workers who, security experts say, are themselves more likely to commit fraud or theft and are less practiced at catching shoplifters than full-time employees are.
----------------------------------------------------
5/19/09
Target Math
You have heard of 'new math', well here is an example of 'Target Math'
From the consumer site:
http://consumerist.com/
take a look at it when you have time.
5/18/09
LOW-PRICE WAR - CHASING WAL-MART
Associated Press May 27, 2009
Target Corp. is going bananas to keep up with Wal-Mart Stores Inc.
The discounter, known for stylish towels and jeans, has long sold groceries. But it is barely holding onto its customers while its chief rival, Wal-Mart, is rapidly picking up new shoppers as its powerful low-cost message resonates in the recession. So Minneapolis-based Target, about one-sixth the size of Wal-Mart, plans to stock more fresh food — including bananas — and play up its low prices.
Tim Jasinski, 51 — who was filling his basket with pasta, red wine, cream sauce and a can of mushrooms at a Wal-Mart store in Waukesha, Wis., last weekend — says he rarely goes to Target anymore. "Sure, they have some better things," Jasinski said of Target. "But money is more important."
For the full article see: http://tinyurl.com/myuubc
Target Corp. is going bananas to keep up with Wal-Mart Stores Inc.
The discounter, known for stylish towels and jeans, has long sold groceries. But it is barely holding onto its customers while its chief rival, Wal-Mart, is rapidly picking up new shoppers as its powerful low-cost message resonates in the recession. So Minneapolis-based Target, about one-sixth the size of Wal-Mart, plans to stock more fresh food — including bananas — and play up its low prices.
Tim Jasinski, 51 — who was filling his basket with pasta, red wine, cream sauce and a can of mushrooms at a Wal-Mart store in Waukesha, Wis., last weekend — says he rarely goes to Target anymore. "Sure, they have some better things," Jasinski said of Target. "But money is more important."
For the full article see: http://tinyurl.com/myuubc
5/17/09
Oh come on now, it ain't that bad!
As soon as you finish reading my blog, I'll let you go-
========================================
5/10/09
How To Contact Target Executives
Now keep in mind that this info has appeared online before and some of the info might have changed due to people using the numbers or email addresses and having Tarbutt change the numbers.
Generally the toll free CS number for complaints to Tarbutt is a total waste of time and phoning their general switchboard number in Mn. just gets you routed to their same customer non-service number (not real helpful if you are calling to complain about crappy customer service).
I believe that all Target email addresses conform to the same standard as the two provided below (Firstname.Lastname@target.com). So, if you know anyone's name, you can email them.
CEO: Gregg Steinhafel
Gregg.Steinhafel@target.com
Tel: 612-696-6234
fax: 612-696-6325
Assistant: Denise May
Denise.May@target.com
612-696-6243
Bart Butzer, VP Stores: (612)-696-4968
Christopher Perrigo, VP Target India: (612)-761-0613
Doug Scovanner, EVP Finance & CFO: (612)-761-6610
Janet Shalk, EVP Target Tech Services: (612)-304-5155
Jodee Kolzak, EVP Human Resources: (612)-696-6111
John Griffith, EVP Property Dev: (612)-761-1487
Kathee Tesija, EVP Merchandising: (612)-696-6134
Michael Francis, EVP Marketing: (612)-696-2822
Mitch Stover, SVP Distribution: (612)-304-2787
Stacia Andersen, President TSS: (612)-696-2856
Tim Baer, EVP General Counsel: (612)-696-6648
Tory Risch, EVP Stores: (612)-696-2476
Now keep in mind that this info has appeared online before and some of the info might have changed due to people using the numbers or email addresses and having Tarbutt change the numbers.
Generally the toll free CS number for complaints to Tarbutt is a total waste of time and phoning their general switchboard number in Mn. just gets you routed to their same customer non-service number (not real helpful if you are calling to complain about crappy customer service).
I believe that all Target email addresses conform to the same standard as the two provided below (Firstname.Lastname@target.com). So, if you know anyone's name, you can email them.
CEO: Gregg Steinhafel
Gregg.Steinhafel@target.com
Tel: 612-696-6234
fax: 612-696-6325
Assistant: Denise May
Denise.May@target.com
612-696-6243
Bart Butzer, VP Stores: (612)-696-4968
Christopher Perrigo, VP Target India: (612)-761-0613
Doug Scovanner, EVP Finance & CFO: (612)-761-6610
Janet Shalk, EVP Target Tech Services: (612)-304-5155
Jodee Kolzak, EVP Human Resources: (612)-696-6111
John Griffith, EVP Property Dev: (612)-761-1487
Kathee Tesija, EVP Merchandising: (612)-696-6134
Michael Francis, EVP Marketing: (612)-696-2822
Mitch Stover, SVP Distribution: (612)-304-2787
Stacia Andersen, President TSS: (612)-696-2856
Tim Baer, EVP General Counsel: (612)-696-6648
Tory Risch, EVP Stores: (612)-696-2476
As of 6/15/09 these are the only email addresses that seem to be going through:
5/5/09
5/3/09
Posted here are various articles, information and of course the AP Directives from 2006. If you have a current updated copy of the Directives or any other confidential information please drop me a line: Fax to: 801 439-6387, email to: computer200@live.com or post comments at: http://pub44.bravenet.com/forum/3751272404
4/24/09
4/23/09
4/15/09
Take a look at Topix site for Target at: http://www.topix.com/com/tgt
=====================================
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4/12/09
Steal stuff at Tarbutt - Get on Dr. Phil!
Feds search home after couple
admits theft on TV
SAN MARCOS, Calif. — A couple who went on national television to brag about making $100,000 shoplifting and selling their loot on eBay is under investigation by federal agents.
Matthew and Laura Eaton of San Marcos appeared on the "Dr. Phil" show last fall to share their story, aided by a video of their three small children accompanying them on a three-day shoplifting binge.Last week the Secret Service and other members of the multi-agency San Diego Regional Fraud Task Force searched their home and seized toys, a car and other belongings.
The Eatons have not been arrested or charged. The couple hired an attorney with the United Defense Group in Los Angeles to represent them, but the firm said Thursday they would not comment on the case.
Dave Hillen, a detective at the San Diego County sheriff's office, said he investigated the Eatons for shoplifting before their television appearance.
Last August he received a complaint from a Target store in Vista that the couple had stolen a LEGO kit and confronted them at their home. Hillen said he noticed a pile of unopened toys in the family's garage, but the Eatons claimed they sold the toys online.
He said the couple admitted stealing the LEGOs and he filed a misdemeanor case with the district attorney's office.
They appeared on the show several months later, telling Dr. Phil McGraw that they made $3,500 in one week from selling stolen toys. Matthew Eaton called the thefts "easy money."
4/3/09
For Your Info:
When you finish looking at this site you might want to take a look at one called Job Vent. There are reviews of many firms, written by both employees and customers.
The one for Target has 18 reviews, 16 negative and 2 positive. You might want to put in your own opinions at:
http://www.jobvent.com/companyBrowse.php?CompanyID=2081
The one for Target has 18 reviews, 16 negative and 2 positive. You might want to put in your own opinions at:
http://www.jobvent.com/companyBrowse.php?CompanyID=2081
Rodent Infestation Closes Pikesville Target
Dead Rodents, Chewed Bags Found In Store
April 2, 2009
PIKESVILLE, Md. -- The Target store on Reisterstown Road in Pikesville has been closed until further notice because of a rodent problem. The Maryland Department of Environmental Protection shut down the store because it was infested with mice and other rodents. Baltimore County officials said the store had a problem at its snack bar in February, but it has since spread to the entire store.
Customers told 11 News they tried to shop at the store, but a manager was there all day Thursday to turn them away with no clear reason as to why the store was closed.
Customers were turned away from the Target in Pikesville due to a rodent problem. Some said they were told the store was doing maintenance. One woman told 11 News the store told her it was a water main problem. "This is really very strange," said customer Judy Schwartz.
Jonas Jacobson, of the Baltimore County Department of Environmental Protection and Resource Management, said his office got an anonymous complaint at the end of March."We went out and found a much larger mouse infestation problem through the store," he said. Jacobson said rodent carcasses and feces were strewn throughout the store. He said pet food bags and human food containers were also chewed open.
Store managers wouldn't answer 11 News' questions Thursday, but the store's corporate office confirmed the problem. "We are working to clean up the store to prevent future problems and will work with Baltimore County to remedy the situation." - Target Corp.
"We acknowledge this is unacceptable. We are working to clean up the store to prevent future problems and will work with Baltimore County to remedy the situation," the corporation said in a statement.
The county said Target has taken many steps to rid the store of the problem, including setting traps, using pesticides and doing a wall-to-wall cleaning of the store.
"They're going to be submitting an integrated pest management plan, so they're taking action to eliminate the problem, and as soon as we're satisfied the problem has been dealt with, they will be allowed to reopen," Jacobson said.
Store officials said they're hoping to reopen late Friday, but county officials said it may take until next week to clean up the problem.
3/27/09
FYI: It isn't really Wal Mart, but it happened in a Wal Mart so I guess I have jurisdiction!
F-bomb charge dropped
By Chris Paschenko
The Daily News
Published March 26, 2009
LA MARQUE — A disorderly conduct charge brought by an assistant fire marshal against a woman who dropped the F-bomb at Wal-Mart has been dropped, the city’s interim manager said Wednesday.
When reached by phone, Kathryn Fridge, 29, of Texas City, said she was elated to hear the news and felt vindicated.
Alfred A. Decker IV, La Marque assistant fire marshal, cited Fridge on Aug. 4 when he overheard her utter the granddaddy of all expletives. Fridge, who was shopping for batteries with her mother and 2-year-old daughter ahead of Tropical Storm Edouard’s landfall, said “They don’t have any fucking more.”
Decker took Fridge to his car, handcuffed her and wrote her a citation. City Prosecutor Jay Brown dropped the charge March 19, said interim City Manager Eric Gage.
“After completion of his investigation to the facts of the case and existing case law, the state contends there is insufficient evidence to proceed and moves to dismiss,” said Gage, reading Brown’s comments on the decision.
Fridge said she felt like the matter tarnished her name.
“People only looked at his side of the story and didn’t understand what happened,” Fridge said.
Decker, who is a licensed peace officer and respected among his peers, couldn’t be reached for comment.
Fridge said she felt better, knowing she no longer has to worry about the ordeal of a trial.
“I wasn’t verbally attacking anyone,” Fridge said. “I didn’t start to flip out until he acted like he was going to arrest me for something I said in casual conversation between two adults.”
Fridge said she’s seen police deal with much filthier language on reality television shows, where officers remain stone faced despite a litany of obscenities.
“He flipped out about something that didn’t have anything to do with him,” Fridge said.
---------------------------------------------
3/26/09
3/20/09
Target Corp loses a long running case in Oklahoma!
Therrien v. Target Corporation
On Feb 19th the case that has bounced around since approx 3/06 was resolved with a verdict against the Target Corporation for $500,000 (+15K in costs).
You might recall that last year it was dismissed after Target put on its case and before Therrien’s case could be presented. The matter was appealed on the basis that the Federal Judge James Payne had not considered the new changes to Oklahoma statutes and had thur ruled incorrectly. So the case was retired with the result that Target lost. (of course they also can appeal)
Briefly: "Plaintiff claims damages for injuries suffered as an invitee upon Defendant’s premises as the result of a criminal assault."
Translation: a good samaritan came to assist a Tarbutt screwup security weenie who was having a problem arresting a shoplifter, and had called out for help from anyone, the helpful customer (Timothy Therrien) ended up knifed and as usual this screwed up company wouldn't compensate the man for his serious injuries.
The moral of this story is: TARGET SUCKS. It was a lot of work for Therrien for a rather low award, but it is nice to finally see that he was the winner in this. You might be interested in knowing that the Target AP Directives were used against Target (I sent them a copy) and also a lot of other AP information was obtained and entered in the case including the newer version of the Directives.
Double click for larger image or print out:
3/19/09
3/11/09
Bloggers seeing red over Target's little secret
This isn't breaking news as it has been around for a bit but here is a teaser of longer article:
Star Tribune
Rosie Siman, 21, a University of Georgia senior who raised objections on Target's Facebook site .
By Jackie Crosby, Star Tribune
Target Corp. is learning the hard way that life in the blogosphere can put you right in the bullseye.
The Minneapolis-based discount retailer is being outed in online blogs and discussed in college ethics classes after students allied with the company were told to "keep it like a secret" while singing the company's praises on the social network site Facebook.com.
"Keep it a secret? That sounds unethical," said Rosie Siman, 21, a senior at the University of Georgia and a member of the Target Rounders. The group of mostly college students gets discounts, CDs and other prizes for marketing Target products to their friends and providing the company with feedback.
"You're essentially asking people to lie for you," Siman said. "People will be seeing all these posts saying, 'Target's awesome' and they don't realize they're coming from people who essentially are being paid to promote Target."
The hubbub began in early October after Siman received a Rounders newsletter as Target was launching a new Facebook page. Like many companies now setting up sites on Facebook and MySpace, Target hoped to get people talking about new products, get feedback and continue to find ways to promote its hip image.
"Your Mission: Try not to let on in the Facebook group that you are a Rounder," the newsletter read.
"We love your enthusiasm for the Rounders, and I know it can be hard not to want to sing it from the mountaintops [and in the shower, and on the bus]. However, we want to get other members of the Facebook group excited about Target, too! And we don't want the Rounders program to steal the show from the real star here: Target and Target's rockin' Facebook group. So keep it like a secret!"
Siman didn't keep her own concerns a secret, however. She posted them on Facebook.com. And the damage control -- which she said included deleting or archiving her posts -- began.
Here is the link for the full article: http://www.startribune.com/business/11987331.html
I don't see why people are amazed at this, Tarbutt has always had an interest in the world wide web, they even have a department who buys up domain names that may reflect poorly on Tarbutt and if a current web site/blog misses its payment then Tarbutt is right there to 'buy' the site and keep it inactive. They even sue bloggers, as they did sue me to close this blog. It went on for 23 months before it got tossed out of Federal Court in Atlanta.
Star Tribune
Rosie Siman, 21, a University of Georgia senior who raised objections on Target's Facebook site .
By Jackie Crosby, Star Tribune
Target Corp. is learning the hard way that life in the blogosphere can put you right in the bullseye.
The Minneapolis-based discount retailer is being outed in online blogs and discussed in college ethics classes after students allied with the company were told to "keep it like a secret" while singing the company's praises on the social network site Facebook.com.
"Keep it a secret? That sounds unethical," said Rosie Siman, 21, a senior at the University of Georgia and a member of the Target Rounders. The group of mostly college students gets discounts, CDs and other prizes for marketing Target products to their friends and providing the company with feedback.
"You're essentially asking people to lie for you," Siman said. "People will be seeing all these posts saying, 'Target's awesome' and they don't realize they're coming from people who essentially are being paid to promote Target."
The hubbub began in early October after Siman received a Rounders newsletter as Target was launching a new Facebook page. Like many companies now setting up sites on Facebook and MySpace, Target hoped to get people talking about new products, get feedback and continue to find ways to promote its hip image.
"Your Mission: Try not to let on in the Facebook group that you are a Rounder," the newsletter read.
"We love your enthusiasm for the Rounders, and I know it can be hard not to want to sing it from the mountaintops [and in the shower, and on the bus]. However, we want to get other members of the Facebook group excited about Target, too! And we don't want the Rounders program to steal the show from the real star here: Target and Target's rockin' Facebook group. So keep it like a secret!"
Siman didn't keep her own concerns a secret, however. She posted them on Facebook.com. And the damage control -- which she said included deleting or archiving her posts -- began.
Here is the link for the full article: http://www.startribune.com/business/11987331.html
I don't see why people are amazed at this, Tarbutt has always had an interest in the world wide web, they even have a department who buys up domain names that may reflect poorly on Tarbutt and if a current web site/blog misses its payment then Tarbutt is right there to 'buy' the site and keep it inactive. They even sue bloggers, as they did sue me to close this blog. It went on for 23 months before it got tossed out of Federal Court in Atlanta.
3/9/09
3/6/09
1962 - The First Tarbutt Store
The 1st Tarbutt Store in Roseville, Minn.
In 1962, the Dayton Company enters discount merchandising with the opening of its first Tarbutt store in Roseville, Minn.
Decorated with a bullseye logo, it completely revolutionizes the way people think about discount stores.
By the end of the decade, the company expanded into Colorado, Missouri and Texas, with 17 stores and sales over $100 million. By 1979, there are 80 stores. By 1989, 399 stores and today there are over 1,500 stores.
That very first store in Roseville was completely rebuilt in 2005 as the prototype of all Target stores to come. (Info from AOL)
2/17/09
The long running case of Therrien v. Target
Just a short update on a case that has bounced around since approx 3/06. It was refiled and looks like it will be around another couple of years. Briefly: "Plaintiff claims damages for injuries suffered as an invitee upon Defendant’s premises as the result of a criminal assault."
Translation: a good samaritan came to assist a Tarbutt screwup security weenie who was having a problem arresting a shoplifter, and had called out for help from anyone, the guy (Timothy Therrien) ended up knifed and as usual this fucked up company wouldn't compensate the man for his serious injuries.
The moral of this story is: TARGET SUCKS and hopefully this will eventually end up with a major award for Therrien.
My interest in this is that I hate Tarbutt, the morons sued me for 23 months for having been one of several people who posted their 'AP Directives 2006' which is also a tiny part of this case as they show that the Tarbutt AP screwup violated many portions of their Directives.
In one message board a Tarbutt AP thug opined about their Directives that no one paid any attention to them and that they were just 'advisory'. As the case demonstrates, this is clearly accurate, as almost nothing was done according to their own Directives.
Additional documents have been entered (see reproduced pages) which I would love to have so I can post them, if any of you disaffected Tarbut AP types have them send them to me (see masthead for contact info) and I will post them for everyone to see. And in regard to my own suit, it was tossed out after Tarbutt probably spent 250k on it, my outlay was $0.
This is the case if you want to look it up:
IN THE UNITED STATES DISTRICT COURT
FOR THE NORTHERN DISTRICT OF OKLAHOMA
TIMOTHY S. THERRIEN, an individual, Plaintiff,
vs.
Case No. 06-CV-217 (JHP-FHM)
TARGET CORPORATION,
a Minnesota corporation, Defendant.
In this case all the Target AP information was intoduced, these are some of the items that Target had to produce for the trial. If you don't want to bother to click the below image, here is what you would bring up:
62 Target Asset Protection Common Directives, effective 3/7/05
(Bates-numbered pages: 64-65, 69, 72-73, 75, 93-95)
63 Various Print Outs from CD-rom containing AP Academy - APS Training for Target
• Apprehension Assignment - Skill Assessment
• Apprehension - Deciding to Apprehend
• Apprehension - Approaching the Shoplifter - Before You Approach
• Apprehension - Approaching the Shoplifter - Making the Approach
• Apprehension - Approaching the Shoplifter - Identifying Yourself
• Apprehension - Approaching the Shoplifter - Things Not To Do
• Apprehension - Remember This
• Apprehension - Practice Scenario 1
• Apprehension - Practice Scenario 1 - Outcome 1
• Apprehension - Practice Scenario 1 - Outcome 2
• Certification Apprehension Instructor Guide (first page, table of contents and pp.
15-17)
• Certification Apprehension Participant Workbook (first page and p. 18)
64 Target Store Executives Asset Protection Orientation Guides, dated January 2005
(Bates-numbered pages: 297, 327-328)
67 Target Certification Nonviolent Crisis Intervention Participant Workbook
77 Target Apprehension Training Skills Assessment & Certification form
Double click for larger image, or print out:
Translation: a good samaritan came to assist a Tarbutt screwup security weenie who was having a problem arresting a shoplifter, and had called out for help from anyone, the guy (Timothy Therrien) ended up knifed and as usual this fucked up company wouldn't compensate the man for his serious injuries.
The moral of this story is: TARGET SUCKS and hopefully this will eventually end up with a major award for Therrien.
My interest in this is that I hate Tarbutt, the morons sued me for 23 months for having been one of several people who posted their 'AP Directives 2006' which is also a tiny part of this case as they show that the Tarbutt AP screwup violated many portions of their Directives.
In one message board a Tarbutt AP thug opined about their Directives that no one paid any attention to them and that they were just 'advisory'. As the case demonstrates, this is clearly accurate, as almost nothing was done according to their own Directives.
Additional documents have been entered (see reproduced pages) which I would love to have so I can post them, if any of you disaffected Tarbut AP types have them send them to me (see masthead for contact info) and I will post them for everyone to see. And in regard to my own suit, it was tossed out after Tarbutt probably spent 250k on it, my outlay was $0.
This is the case if you want to look it up:
IN THE UNITED STATES DISTRICT COURT
FOR THE NORTHERN DISTRICT OF OKLAHOMA
TIMOTHY S. THERRIEN, an individual, Plaintiff,
vs.
Case No. 06-CV-217 (JHP-FHM)
TARGET CORPORATION,
a Minnesota corporation, Defendant.
In this case all the Target AP information was intoduced, these are some of the items that Target had to produce for the trial. If you don't want to bother to click the below image, here is what you would bring up:
62 Target Asset Protection Common Directives, effective 3/7/05
(Bates-numbered pages: 64-65, 69, 72-73, 75, 93-95)
63 Various Print Outs from CD-rom containing AP Academy - APS Training for Target
• Apprehension Assignment - Skill Assessment
• Apprehension - Deciding to Apprehend
• Apprehension - Approaching the Shoplifter - Before You Approach
• Apprehension - Approaching the Shoplifter - Making the Approach
• Apprehension - Approaching the Shoplifter - Identifying Yourself
• Apprehension - Approaching the Shoplifter - Things Not To Do
• Apprehension - Remember This
• Apprehension - Practice Scenario 1
• Apprehension - Practice Scenario 1 - Outcome 1
• Apprehension - Practice Scenario 1 - Outcome 2
• Certification Apprehension Instructor Guide (first page, table of contents and pp.
15-17)
• Certification Apprehension Participant Workbook (first page and p. 18)
64 Target Store Executives Asset Protection Orientation Guides, dated January 2005
(Bates-numbered pages: 297, 327-328)
67 Target Certification Nonviolent Crisis Intervention Participant Workbook
77 Target Apprehension Training Skills Assessment & Certification form
Double click for larger image, or print out:
2/16/09
Target Corp v. John Doe is now Dismissed!
This civil action started on Sept. 5 of 2006 and dragged on until July 16, 2008.
The cost to John Doe was $0.
As far as costs for Tarbutt I can't say but they had law firms in Minneapolis ( http://www.faegre.com) and Atlanta working on it, they hired private investigators and process servers, got 2 dozen subpeonas served on various internet sites, even serving one on a mail drop I used; and as to that mail drop, their P.I. staked it out but never saw anyone of my description go in or out. Perhaps that was because I was having my mail forwarded by the drop.
Plus I no longer live at the home address they were using to try and serve me. In short Target will be getting a large bill from the Faegre & Benson law firm for their legal services, by my 'guess' about $250,000. I hope they tell F&B to buzz off, not that I like Tarbutt at all, but for such a crappy job it is just offensive to pay them anything at all.
I did get a kick out of reading the filing of the process server which said my neighbors told him that I was 'reclusive', 'strange' and 'would never answer the door'. Of course it is difficult to 'answer the door' if you are living in another state!
I guess they could always refile but probably they would want to avoid Judge Coopers' court as I think he is slightly pissed off to have it on his docket for 23 months with no results at all.
===================================
Today is: (EST)
2/10/09
2/9/09
Attention Ex-AP's or HQ Employees
If you are a dissatisfied Tarbutt AP secret squirrel or a laid off, or about to be laid off employee, you can always fax the new copy of the Target AP Directives or other interesting documents to Mr. Doe at 801 439-6387 and we can update this site (that should be good for another 2 years of litigation). Or you could just start a blog of your own and publish them and we can put a direct link to them here. This is a good site for new blogs: http://www.blogspot.com/
Got something to say about Tarbutt?
Post it at: http://pub44.bravenet.com/forum/3751272404
_________________________________________________
2/6/09
Here is an idea for all you unemployeed Target folks
(and also for the rest of you who will soon be unemployeed)
Get a nice job in India, no more snow and slush and maybe you can even work at the Robert J. Ulrich Center!
http://jobsearch.monsterindia.com/searchresult.html?co=xtcorpinx&corpz=Target_Corporation
http://india.target.com/site/en/corporate/page.jsp?contentId=PRD03-004534
Get a nice job in India, no more snow and slush and maybe you can even work at the Robert J. Ulrich Center!
Wait a minute!
Maybe Target could lay off some of those people in India and keep the jobs in the USA?
Nah, that wouldn't work, those Indians will work for 25% of what Americans will work for, so we can't do that.
http://jobsearch.monsterindia.com/searchresult.html?co=xtcorpinx&corpz=Target_Corporation
http://india.target.com/site/en/corporate/page.jsp?contentId=PRD03-004534
2/2/09
When you come onto this blog (or any blog using a site meter) you leave a trail of where you came from and where you go when you leave. I sometimes take a look to see where my viewers come from and go to and now and then I come up with some other interesting sites. Here are 2 FYI:
1) An interesting blog:
http://community.livejournal.com/targetslaves
2) 'Cranky' lady tangled with Target's 'Mr. Nasty’
http://www.startribune.com/local/26936624.html?elr=KArksLckD8EQDUoaEyqyP4O:DW3ckUiD3aPc:_Yyc:aULPQL7PQLanchO7DiUl
1) An interesting blog:
http://community.livejournal.com/targetslaves
2) 'Cranky' lady tangled with Target's 'Mr. Nasty’
http://www.startribune.com/local/26936624.html?elr=KArksLckD8EQDUoaEyqyP4O:DW3ckUiD3aPc:_Yyc:aULPQL7PQLanchO7DiUl
1/29/09
Target Corp. cuts 9 percent of headquarters workforce, 1,000 positions
By Emily Kaiser in The Economy Sucks
Tuesday, Jan. 27 2009 @ 4:13PM
Tuesday, Jan. 27 2009 @ 4:13PM
Photo: Director of Target HR Dept
Not even our precious and seemingly invincible Target is free from layoffs. Target Corporation announced layoffs to employees this morning at their Minneapolis headquarters, WCCO reported. Now we have the details from Target officials.
The cuts affect 9 percent of their workforce at headquarter locations. This includes about 600 layoffs and eliminating 400 open positions primarily in the Twin Cities. The majority of these changes are effective today.
Target will also close its Little Rock, Ark. distribution center later this year. The center currently employs 500 people. More details below.
Target headquarter employees responded to the layoffs, saying they were surprised by the announcement.
More from the Target announcement:
"The company has recently undertaken other actions to manage expense and capital investment and minimize the number of affected employees. These actions include suspending salary increases for senior management, suspending share repurchase activity, tightening credit card underwriting and credit granting, implementing initiatives to improve store productivity, reducing planned new store openings, and cutting outside contractor support, travel, entertainment and other headquarters operating expenses.
We are clearly operating in an unprecedented economic environment that requires us to make some extremely difficult decisions to ensure Target remains competitive over the long-term," said Gregg Steinhafel, President and CEO of Target Corporation.
Headquarters employees affected by the announcement will continue to receive their full pay and benefits through April 1, after which they will receive a comprehensive separation package based on their years of service.
As part of that package, Target also will provide these employees with 12 months of continued Target health care benefits in addition to 12 months COBRA benefit, and outplacement support to assist them in transitioning to their next position. Little Rock distribution center employees will be offered positions at other Target distribution centers, or will receive comparable severance.
According to the Minneapolis-St. Paul Business Journal, "the company's same-store sales fell 4.1 percent in December, following a decline of 10.4 percent in November. In fact, the company hasn't reported a monthly same-store sales increase since last June.
-----------------------------------------------
From a blog poster:
Anonymous (not verified)
07:09 pm Jan 27
I witnessed these layoffs firsthand and can tell you there was no "pack up and don't come back."
No one who delivered this tough message took any pleasure in doing so. The standard practice for terminations at Target is to bring the person to HR, give the news, and see them out the door. No one has EVER been allowed to return to their desks to say goodbye, send a few final emails, clean their resume off the network, and generally hang out for 2 hours. It was an unprecedented gesture of fairness and compassion that I have never experienced at a large company. Add the severance package and you can see that Target is trying to be fair - most large companies do not do this.
Sure, it looks to be laid off - but I've already had one of these laid off folks playfully taunt me for he package she received, the fact that she has a 2-month paid vacation while I have to return to work.
Overall there were a lot of tears, a lot of goodbye, a lot of sincere apologies from management - who didn't even know their people were being laid off. Managers just received a list of people who were being terminated this morning, and had 15 minutes to get their stuff together before the 8:45 meeting.
Rough day.
----------------------------------------------------------
Direct links to other similar items:
http://blogs.citypages.com/blotter/2009/01/target_corp_lay.php
http://blogs.citypages.com/blotter/2009/01/target_corp_emp.php
Direct links to other similar items:
http://blogs.citypages.com/blotter/2009/01/target_corp_lay.php
http://blogs.citypages.com/blotter/2009/01/target_corp_emp.php
1/23/09
Yes, This IS a Target Sucks blog-
but just now and then something else really really stupid goes on and I have to give it a plug.
In the 'teaser' below we have one of those annoying wally World 'greeters' who got knocked on his ass by a pissed off cop, so just why am I bothering with this?
Well, we all would like to knock one of these morons on their butts but if we did it we would get a trip to the Grey Bar Hilton, this cop is just getting sued, but if these greeters are so annoying that even cops hate them and that should tell you something.
FYI: You don't have to show these clowns your receipt, I seldom do, I just smile and keep walking, so here goes:
----------------------------------------------------------------
Wal-Mart Greeter Suing Cop
February 2, 2009 - 9:23 PM By Kim Chapman
"Seventy-one year old Bill Walker says he's suing an off-duty Chattanooga police officer and the Chattanoog Police Department for 21 million dollars in a federal damage lawsuit.
Walker, a greeter at the Collegedale Wal-Mart, says he was shoved to the ground, and knocked unconscious by officer Kenneth Freeman. This happened Christmas Eve. Walker says as Freeman was leaving the store, he asked to see the officer's receipt. . ."
Click on this link to read more:
http://www.newschannel9.com/news/walker_975343___article.html/police_suing.html
In the 'teaser' below we have one of those annoying wally World 'greeters' who got knocked on his ass by a pissed off cop, so just why am I bothering with this?
Well, we all would like to knock one of these morons on their butts but if we did it we would get a trip to the Grey Bar Hilton, this cop is just getting sued, but if these greeters are so annoying that even cops hate them and that should tell you something.
FYI: You don't have to show these clowns your receipt, I seldom do, I just smile and keep walking, so here goes:
----------------------------------------------------------------
Wal-Mart Greeter Suing Cop
February 2, 2009 - 9:23 PM By Kim Chapman
"Seventy-one year old Bill Walker says he's suing an off-duty Chattanooga police officer and the Chattanoog Police Department for 21 million dollars in a federal damage lawsuit.
Walker, a greeter at the Collegedale Wal-Mart, says he was shoved to the ground, and knocked unconscious by officer Kenneth Freeman. This happened Christmas Eve. Walker says as Freeman was leaving the store, he asked to see the officer's receipt. . ."
Click on this link to read more:
http://www.newschannel9.com/news/walker_975343___article.html/police_suing.html
1/20/09
1/4/09
1/3/09
10/31/08
CIVIL ACTION NO. 4:05CV-105-M
UNITED STATES DISTRICT COURT
WESTERN DISTRICT OF KENTUCKY
LARK DAVIS PLAINTIFF
v.
TARGET CORPORATION DEFENDANT
Plaintiff Lark Davis was an Asset Protection Specialist at the Target store in Owensboro, Kentucky from March 1997 until her termination in February 2005. This is too long a case to put up here, but Davis let local cops use the Tarbutt camera system to combat drug dealers and got fired, she took it to court and . . . well you will just have to read it yourself and no cheating by looking at the last paragraph.
Here is a hint: 'Target Sucks", well I guess I did sort of give away the ending.
Read the final decision at: http://www.websupp.org/data/WDKY/4:05-cv-00105-52-WDKY.pdf
and if you just like reading about Tarbutt in Owensboro look at: Murder-Suicide at Owensboro Kentucky Target Storehttp://domesticviolenceworkplace.blogspot.com/2005/06/murder-suicide-at-owensboro-kentucky.html
10/27/08
See I told you Target SUCKS!
This is for all you HQ weenie waggers in Minneapolis who look in every day. You are in a nice comfy office at HQ and probably don't even realize just what a bunch of jerks are out there working for your chicken shit little company - well here is a nice article that will fill you in on just what a bunch of morons work for your store.
============================
Greer Woman Wins Lawsuit Against Target
Woman Awarded $3 Million
UPDATED: 11:00 am EDT October 24, 2008
GREENVILLE, S.C. -- A federal jury has awarded a South Carolina woman more than $3 million from Target Corp. for distributing information that wrongly accused her of to trying to pay with counterfeit money.
The Greenville News reported Friday that Rita Cantrell of Greer won her defamation case after a three-day trial in federal court.
Cantrell said a Target employee distributed an e-mail warning stores of her after she tried to buy items at Target with a $100 bill. The e-mail led the U.S. Secret Service to question her at her job.
The lawsuit said agents determined there was nothing wrong with the bill.
Target denied wrongdoing and said the e-mail was "made in good faith."
The jury awarded Cantrell $100,000 in actual damages and $3 million in punitive.
A spokesman at Target's corporate headquarters did not immediately return a phone call from the Associated Press seeking comment on Friday.
========= M O R E O N T H I S =============
Jury orders Target to pay $3 million in civil case
By Eric Connor • STAFF WRITER Greenvilleonline.com • October 23, 2008
The jury ruled in favor of Rita Cantrell following a three-day civil trial in U.S. District court in Greenville, according to a judgment filed Thursday.
In 2006, Cantrell brought a civil defamation lawsuit against Target alleging libel and negligence.
The suit alleged that a Target loss-prevention employee was responsible for an email distributed to dozens of other businesses and law enforcement agencies that warned them to be on the lookout for her after she tried to buy items from two Target stores with a legitimate $100 bill, according to a complaint filed in Greenville federal court.
In its answer to the complaint, Target denied wrongdoing and said that the email communication was "made in good faith." The email led the U.S. Secret Service to question Cantrell while she was at work at a Belk’s department store in Greenville, where she was employed in the store’s loss-prevention department, the complaint alleged. Agents reviewed the bill -- which was an older, 1974 series $100 bill -- and determined she had done nothing wrong, according to the complaint.
The jury awarded Cantrell $100,000 in actual damages and penalized Target with $3 million in punitive damages, according to the judgment. The lead attorney for Target, Knox Haynsworth, referred questions about the judgment to Target’s corporate office Thursday.
The office couldn’t be reached to comment. In its answer, Target says that its employee sent the email only to a loss-prevention employee at another department store and who also served as theft task force’s communication liaison. In February 2006, Cantrell was a customer at Target’s locations on Woodruff Road and Wade Hampton Boulevard and was questioned at each location by employees when she tried to pay for merchandise with a $100 bill, which was rejected because it was a 1974 series bill, the complaint alleges. A loss-prevention employee for Target composed an email that was distributed to a group known as the Carolina Organized Retail Theft Task Force, according to the complaint.
The employee’s email -- the contents of which included images of Cantrell shopping and allegations that she had tried to pass a counterfeit bill and had shoplifted -- was sent to 31 members of the group, according to the complaint.
Members included local, state and federal law enforcement offices, malls, department stores, home-improvement stores and grocery stores, the complaint alleged. The Secret Service went to Cantrell’s work and subjected her to a "custodial interrogation," but after looking at the $100, determined the bill was genuine and cleared her of any criminal activity, the complaint alleged. Following the interview, Cantrell was provided a copy of the email, according to the complaint. "Every aspect of Rita’s life was harmed by Target," said Bozzie Boggs, a Greenville attorney who helped represent Cantrell during the trial.
============================
Greer Woman Wins Lawsuit Against Target
Woman Awarded $3 Million
UPDATED: 11:00 am EDT October 24, 2008
GREENVILLE, S.C. -- A federal jury has awarded a South Carolina woman more than $3 million from Target Corp. for distributing information that wrongly accused her of to trying to pay with counterfeit money.
The Greenville News reported Friday that Rita Cantrell of Greer won her defamation case after a three-day trial in federal court.
Cantrell said a Target employee distributed an e-mail warning stores of her after she tried to buy items at Target with a $100 bill. The e-mail led the U.S. Secret Service to question her at her job.
The lawsuit said agents determined there was nothing wrong with the bill.
Target denied wrongdoing and said the e-mail was "made in good faith."
The jury awarded Cantrell $100,000 in actual damages and $3 million in punitive.
A spokesman at Target's corporate headquarters did not immediately return a phone call from the Associated Press seeking comment on Friday.
========= M O R E O N T H I S =============
Jury orders Target to pay $3 million in civil case
By Eric Connor • STAFF WRITER Greenvilleonline.com • October 23, 2008
The jury ruled in favor of Rita Cantrell following a three-day civil trial in U.S. District court in Greenville, according to a judgment filed Thursday.
In 2006, Cantrell brought a civil defamation lawsuit against Target alleging libel and negligence.
The suit alleged that a Target loss-prevention employee was responsible for an email distributed to dozens of other businesses and law enforcement agencies that warned them to be on the lookout for her after she tried to buy items from two Target stores with a legitimate $100 bill, according to a complaint filed in Greenville federal court.
In its answer to the complaint, Target denied wrongdoing and said that the email communication was "made in good faith." The email led the U.S. Secret Service to question Cantrell while she was at work at a Belk’s department store in Greenville, where she was employed in the store’s loss-prevention department, the complaint alleged. Agents reviewed the bill -- which was an older, 1974 series $100 bill -- and determined she had done nothing wrong, according to the complaint.
The jury awarded Cantrell $100,000 in actual damages and penalized Target with $3 million in punitive damages, according to the judgment. The lead attorney for Target, Knox Haynsworth, referred questions about the judgment to Target’s corporate office Thursday.
The office couldn’t be reached to comment. In its answer, Target says that its employee sent the email only to a loss-prevention employee at another department store and who also served as theft task force’s communication liaison. In February 2006, Cantrell was a customer at Target’s locations on Woodruff Road and Wade Hampton Boulevard and was questioned at each location by employees when she tried to pay for merchandise with a $100 bill, which was rejected because it was a 1974 series bill, the complaint alleges. A loss-prevention employee for Target composed an email that was distributed to a group known as the Carolina Organized Retail Theft Task Force, according to the complaint.
The employee’s email -- the contents of which included images of Cantrell shopping and allegations that she had tried to pass a counterfeit bill and had shoplifted -- was sent to 31 members of the group, according to the complaint.
Members included local, state and federal law enforcement offices, malls, department stores, home-improvement stores and grocery stores, the complaint alleged. The Secret Service went to Cantrell’s work and subjected her to a "custodial interrogation," but after looking at the $100, determined the bill was genuine and cleared her of any criminal activity, the complaint alleged. Following the interview, Cantrell was provided a copy of the email, according to the complaint. "Every aspect of Rita’s life was harmed by Target," said Bozzie Boggs, a Greenville attorney who helped represent Cantrell during the trial.
10/24/08
Target Tightens Credit Terms More for Card Holders
Thursday, 23 Oct 2008, 8:42 PM EDT
By ANNE D'INNOCENZIOAP Business Writer
NEW YORK -- Target Corp., facing slower sales and rising delinquencies in its credit card business, said Thursday it's further tightening finance terms for its card holders -- even those with good standing.
The discounter also may become even more stringent if credit conditions keep deteriorating.
Executives told analysts at the company's annual investor meeting, held in Minneapolis, that it was tightening terms for all customers, from high-risk to safer customers, who live in areas such as California that have suffered the biggest blow from the housing slump.
Target is also moving quickly to tighten standards for inactive cardholders who suddenly start using their card again, who may already be struggling, company officials said. It's also being more aggressive in collection activity. Reflecting the overall tightening of credit in the marketplace, Target noted that it's seeing lower credit card usage among its shoppers for the first time since 2001-2003.
"This is a clearly challenging time," said Terry Scully, president of Target Financial Services, citing higher credit card delinquencies in areas like California, Arizona, Florida and Nevada. "This economic stress has resulted in reduced profitability."
Target executives stressed that one of the top priorities was emphasizing the "pay less" part of its "Expect More, Pay Less" slogan; the retailer said it will focus on price in its holiday advertising. That follows rival Wal-Mart's earlier move to renew its focus on prices.
Still, Target is not backing away from trendy merchandise from emerging designers; instead it will play up the offerings as attainable luxuries. Meanwhile, in an effort to fuel customer traffic, the company is testing in Minneapolis a new concept that is a hybrid between its regular and Super Target stores. The general merchandise store will offer pre-packaged perishable food such as bagged lettuce.
The cheap chic discounter faces a sales slowdown as frugal customers focus on necessities like groceries and diapers, instead of trendy clothes and housewares, its forte. With more than 40 percent of its revenue coming from nonessentials, Target said it is more vulnerable to the economic slowdown than competitors such as Wal-Mart Stores Inc. and Costco Wholesale Corp., which have a higher penetration in food and other basics.
Target reported Wednesday that its annualized net charge-off rate rose to 10.1 percent in September. The company said Thursday that it expects its net write-offs as a percentage of receivables for the full year would be around 9 percent, up from the 8 percent to 9 percent it estimated in August during its last earnings conference call with analysts.
Amid such challenges, Target's share price has suffered -- losing half its value since trading about $70 in July 2007, with the drop accelerating along with the broader market since the financial meltdown intensified last month. Target's shares rose 52 cents to close at $33.93 on Thursday near its 52-week low of $33.96.
The retailer also said it would open new stores at a slower pace in fiscal 2009 and 2010. John Griffith, executive vice president of property development, told investors that Target was planning to open 70 net stores next year. That's below the company's annual average of 90 to 100 stores.
By ANNE D'INNOCENZIOAP Business Writer
NEW YORK -- Target Corp., facing slower sales and rising delinquencies in its credit card business, said Thursday it's further tightening finance terms for its card holders -- even those with good standing.
The discounter also may become even more stringent if credit conditions keep deteriorating.
Executives told analysts at the company's annual investor meeting, held in Minneapolis, that it was tightening terms for all customers, from high-risk to safer customers, who live in areas such as California that have suffered the biggest blow from the housing slump.
Target is also moving quickly to tighten standards for inactive cardholders who suddenly start using their card again, who may already be struggling, company officials said. It's also being more aggressive in collection activity. Reflecting the overall tightening of credit in the marketplace, Target noted that it's seeing lower credit card usage among its shoppers for the first time since 2001-2003.
"This is a clearly challenging time," said Terry Scully, president of Target Financial Services, citing higher credit card delinquencies in areas like California, Arizona, Florida and Nevada. "This economic stress has resulted in reduced profitability."
Target executives stressed that one of the top priorities was emphasizing the "pay less" part of its "Expect More, Pay Less" slogan; the retailer said it will focus on price in its holiday advertising. That follows rival Wal-Mart's earlier move to renew its focus on prices.
Still, Target is not backing away from trendy merchandise from emerging designers; instead it will play up the offerings as attainable luxuries. Meanwhile, in an effort to fuel customer traffic, the company is testing in Minneapolis a new concept that is a hybrid between its regular and Super Target stores. The general merchandise store will offer pre-packaged perishable food such as bagged lettuce.
The cheap chic discounter faces a sales slowdown as frugal customers focus on necessities like groceries and diapers, instead of trendy clothes and housewares, its forte. With more than 40 percent of its revenue coming from nonessentials, Target said it is more vulnerable to the economic slowdown than competitors such as Wal-Mart Stores Inc. and Costco Wholesale Corp., which have a higher penetration in food and other basics.
Target reported Wednesday that its annualized net charge-off rate rose to 10.1 percent in September. The company said Thursday that it expects its net write-offs as a percentage of receivables for the full year would be around 9 percent, up from the 8 percent to 9 percent it estimated in August during its last earnings conference call with analysts.
Amid such challenges, Target's share price has suffered -- losing half its value since trading about $70 in July 2007, with the drop accelerating along with the broader market since the financial meltdown intensified last month. Target's shares rose 52 cents to close at $33.93 on Thursday near its 52-week low of $33.96.
The retailer also said it would open new stores at a slower pace in fiscal 2009 and 2010. John Griffith, executive vice president of property development, told investors that Target was planning to open 70 net stores next year. That's below the company's annual average of 90 to 100 stores.
10/22/08
Target to pay $1.7 million for overcharging customers at registers
Target to pay $1.7 million for overcharging customers at registers
Wednesday, October 22, 2008
(10-21) 17:12 PDT SONOMA --
Target stores has agreed to pay a $1.7 million civil penalty for overcharging California customers through electronic cash register scanners that rang up too-high prices, the Sonoma County district attorney's office said today.
The stores, without admitting guilt, also agreed to improve their pricing procedures for the next four years.
The case arose after weights and measures inspectors in Sonoma, Contra Costa, Marin, Santa Cruz and Fresno counties found "numerous occasions where the price charged at the cash register was not the lowest posted price," according to a statement from the Sonoma County district attorney's office.
"Customers should not have to worry about being charged the correct price," said District Attorney Stephan Passalacqua. "We believe the settlement sends a message."
Wednesday, October 22, 2008
(10-21) 17:12 PDT SONOMA --
Target stores has agreed to pay a $1.7 million civil penalty for overcharging California customers through electronic cash register scanners that rang up too-high prices, the Sonoma County district attorney's office said today.
The stores, without admitting guilt, also agreed to improve their pricing procedures for the next four years.
The case arose after weights and measures inspectors in Sonoma, Contra Costa, Marin, Santa Cruz and Fresno counties found "numerous occasions where the price charged at the cash register was not the lowest posted price," according to a statement from the Sonoma County district attorney's office.
"Customers should not have to worry about being charged the correct price," said District Attorney Stephan Passalacqua. "We believe the settlement sends a message."
10/18/08
9/13/08
For what Tarbutt pays
- I wouldn't clean it up either!
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FYI: This site is also available with the 'Directives' - http://groups.msn.com/TargetAPDirectives2008/homepage
Central Time Zone
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Why would anyone bother working for Tarbutt AP? They will just fire you for doing your job? Here is a consumerist.com article FYI:
Target Fires Security Guard For Stopping Shoplifter
Usually our shoplifter stories focus on being detained illegally or held at knifepoint by a rabid senior greeter who demands receipts*, but Target in Milwaukee toes the line when it comes to dealing with suspected theft. That's why they fired a retired cop (warning: video) who stopped a teenager he saw stealing liquor for the second time in a month. He told her he'd seen her take rum a few weeks before and asked her what was in her bag this time. She showed him. He called her father.
Target fired him because the store policy is that only certain managers can intercept shoplifters. We admire his attention to detail and desire to help, but we're glad to see a Big Box retailer following its own policy.
Babcock seems like a nice guy, and we hope he finds a more suitable job soon. We also hope that when Babcock was on the force, his partner's name was Goodcock, because that would make any reasonable criminal have a good laugh.
"Target Security Guard Fired After Stopping Shoplifter" [Fox 6 Milwaukee]
=========================
9/4/08
Peeping complaint focuses on Target
Now and then I like to look back at what my viewers 'googled' to get to my site. Thus I found the below, longish, article and even if it is over a year old I thought you might like to see just how interested Tarbutt fitting room drones and their supervisors are when some customer complains about some perv watching them undress:
=======================================
A woman says a man on a ladder spied on her in a fitting room.
By STEPHANIE GARRY
ST. PETERSBURG, FL - Jennifer Turner says she was trying on clothes at Target last week when she looked in the mirror of the fitting room and saw the reflection of a man on a ladder peering down at her.
Turner, 26, was shocked. "No one has ever seen me nude except for my doctor and my husband, " Turner said. "There was nowhere to hide." Now Turner and her husband have hired a lawyer who has written a letter to Target demanding an explanation and threatening legal action. She didn't get the name of the tall, thin, blondhaired man on the ladder, but she assumes he was a maintenance worker.
A Target spokesman said the company was investigating the incident. Joshua Thomas, a spokesman for Target in Minneapolis, said contract workers are expanding the store at 4450 Park St. N in the Tyrone area. In an e-mail, he wrote that contractors may have violated Target's guidelines on where contractors can work during store hours.
"We want everyone to feel safe and secure when shopping at our stores, " Thomas said.
Richard Wolfe, the Turners' attorney, said the store should not have allowed anyone on a ladder above the dressing room area.
"I have no idea why anyone would let someone up there, " he said. "You basically have a bird's eye view of everyone going in the dressing room." Turner said she had recently had breast implants and was trying on bras at 10 a.m. last Wednesday when she spotted the man. She and her husband Justin, who have two young children and live near Bay Pines, grew even angrier at the company's handling of their complaint, saying they were blown off by the fitting room attendant and the manager.
The Turners reported the incident to the Pinellas County Sheriff's Office but were told no crime had occurred as there was no evidence he intended to watch her. Bruce Bartlett, Pinellas-Pasco chief assistant state attorney, said the man could still be prosecuted for voyeurism.
"It sure as heck sounds like voyeurism to me, " Bartlett said. "It would appear to me that this guy's conduct was improper and very well may warrant filing criminal charges." Typically a first-degree misdemeanor charge of voyeurism involves someone who trespasses or takes pictures, which would indicate intent, he said.
But an accidental voyeur could still be charged depending on the circumstances, such as how long he was watching or if he left when he first saw her, Bartlett said. Jennifer Turner, a stay-at-home mom and personal trainer, says she won't go back to Target and feels nervous undressing in public restrooms or fitting rooms.
Her husband, a manager at Tires Plus in Seminole, says he's angry because "there's a guy out there who knows what my wife looks like naked." The couple said a settlement would be nice, but they mostly hope that their complaint will bring change to Target, both in the way it protects its customers and handles problems - and that women will beware.
"I hate feeling insignificant, like we don't matter, " Justin Turner, 33, said. "Middle-class people make Target what they are." In an e-mail, he wrote that contractors may have violated Target's guidelines on where contractors can work during store hours. "We want everyone to feel safe and secure when shopping at our stores, " Thomas said.
Richard Wolfe, the Turners' attorney, said the store should not have allowed anyone on a ladder above the dressing room area. "I have no idea why anyone would let someone up there, " he said. "You basically have a bird's eye view of everyone going in the dressing room." Turner said she had recently had breast implants and was trying on bras at 10 a.m. last Wednesday when she spotted the man.
She and her husband Justin, who have two young children and live near Bay Pines, grew even angrier at the company's handling of their complaint, saying they were blown off by the fitting room attendant and the manager.
The Turners reported the incident to the Pinellas County Sheriff's Office but were told no crime had occurred as there was no evidence he intended to watch her. Bruce Bartlett, Pinellas-Pasco chief assistant state attorney, said the man could still be prosecuted for voyeurism. "It sure as heck sounds like voyeurism to me, " Bartlett said. "It would appear to me that this guy's conduct was improper and very well may warrant filing criminal charges." Typically a first-degree misdemeanor charge of voyeurism involves someone who trespasses or takes pictures, which would indicate intent, he said.
But an accidental voyeur could still be charged depending on the circumstances, such as how long he was watching or if he left when he first saw her, Bartlett said. Jennifer Turner, a stay-at-home mom and personal trainer, says she won't go back to Target and feels nervous undressing in public restrooms or fitting rooms.
Her husband, a manager at Tires Plus in Seminole, says he's angry because "there's a guy out there who knows what my wife looks like naked." The couple said a settlement would be nice, but they mostly hope that their complaint will bring change to Target, both in the way it protects its customers and handles problems - and that women will beware.
==========================================
8/11/08
8/10/08
Did you ever wonder what started the case in 2006?
Here is an article which might explain it.
( Double click for a larger image.)
From the archives F.Y.I.:
How much crap will consumers put up with from this 3rd rate company?
I've been telling people for 2 1/2 years just how crappy a company that Target is and here is yet another example of how they treat their 'guests'. Why would anyone shop at such a screwed up chain!
======================================
from: http://consumerist.com/
79-year-old Christina Brown had a sales receipt and bank records showing that Target had taken cash from her bank account, but the retailer refused to give her a cash refund — offering a gift certificate instead. Christina refused.
She wanted her money, and said she'd stay at the Target all day if she had to, but she wasn't leaving without $30. Target told her she was trespassing and that they would call the police. Christina said that was fine with her and called 9-1-1 herself. When the police arrived, Target had Ms. Brown hauled out of the store on a stretcher and taken via ambulance to a hospital for a mental evaluation. Does wanting a cash refund mean you're potentially mentally ill?
"If they thought I was a cranky old biddy, they should just have given me my money and let me go," Christina told the Star-Tribune. "I paid in good faith, and I wanted my money back. That's all. It's the principle."
"They can put you in jail for this," she says a cop told her. "Well, I've got nothing else to do today," she replied. "Besides, I may meet a better class of people in jail."
The store wouldn't budge. Christina wouldn't bend. A stretcher was brought in.
Christina was strapped to it, and taken by ambulance to North Memorial Medical Center. Her physical and mental health was supposed to be evaluated.
Attention shoppers: You won't take a gift certificate? You must be nuts.
"They thought I was loony or something," Christina says, her voice still incredulous. "That's the real crazy thing. I just wanted my money."
In the emergency room, they looked her over and sent her home that day. She seemed to be an elderly lady who was upset. From Christina's account, she also seemed to have a good reason.
Target's Fransen says store employees were concerned for her health.
"It's not anything she did," he said. "Team members were concerned about her well-being and her safety, and wanted to make sure she wasn't endangering herself."
Perhaps, so. But this could be one case where three $10 bills would have done a lot more — and done it more cheaply — than an ambulance ride to a hospital.
Christina Brown wants an apology, she wants her money (including getting her medical bills from the unexpected hospital trip paid), and she wants this: "I want the staff trained in how to treat customers."
Christina won't get to help train them. Target signed a trespassing order against her, meaning she will be arrested if she returns to the Plymouth SuperTarget.
That, friends, won't be a problem.
"I wouldn't go back to that store if everything in it was free," she says. "If they're waiting to see me again, they're waiting for a cold day in hell."
8/9/08
8/5/08
Assets Protection Mission Statement:
Assets Protection Mission Statement:
To enhance profitability, the guest experience, and our reputation by minimizing loss and business disruptions and providing secure environments.
-------Store Positions-------
o Target Protection Specialist (TPS, Sr.)-
The TPS position is all about presence. The Law Enforcement-style uniform and Batman belt serve to deter potential shoplifters as well provide peace-of-mind to guests. The Sr. TPS position has the added ability to make apprehensions.
o Assets Protection Specialist (APS, Sr.)-
The APS position is all about External Apprehensions. They wear plain clothes, and are usually exempt from the duties that other AP Team Members may have. The Sr. APS position has the added ability to perform Internal Interviews.
o Assets Protection Team Leader (APTL, APL)-
The APTL is the hourly equivalent of the ETL-AP. APTLs cannot perform Internal Interviews, so the Investigation Center monitors APTL/APL stores closely. A new position, the APL, is exactly the same as the APTL position in all facets, however, they do not have any allotted TPS hours.
o Executive Team Leader – Assets Protection (ETL-AP)-
At one time, the ETL-AP position was the backbone of AP. They could wear plain clothes, and their sole job was to catch Internals and Externals. However, non-HRSP ETL-APs now have to work LOD shifts, during which time they become store-side, and cannot make any AP-related impacts.
o Assets Protection Business Partner (APBP)-
Formerly the District Assets Protection Team Leader (DAPTL). In February 2009, STLs became the immediate supervisors to Assets Protection. The APBP role was modified to reflect that change.
o Group Assets Protection Team Leader (GAPTL)
-------HQ-------
o Regional Director of Assets Protection
o Vice President of Assets Protection - Brad Brekke
-------Investigation Center (IC) Positions-------
o Investigation Specialist (IS)-
The IS position is similar in many respects to the store-side Sr. APS position. An IS wears plain clothes, and is deployed to stores based on current theft trends in the market. The apprehensions an IS makes should restricted to high-dollar cases, and they also have the ability to perform Internal Interviews. They are not necessarily based out of the IC.
o Investigation Tech (IT)-
Based out of the IC, the Techs are responsible for camera work, investigating losses, communicating market trends (Daily Intelligence Briefings), performing Booster Interviews, and other tasks.
o Investigations Center Operations Leader (ICOL)
o Investigator-
The Investigator position is the direct supervisor to the IS. Investigators deploy the IS to necessary locations, as well as partnering with the FBI and other Law Enforcement Agencies to perform stings on suspected Fencing Locations. They also become involved if an ETL is suspected of Internal theft.
o Investigations Team Leader (ITL)
o Investigations Group Assets Protection Team Leader (I-GAPTL)
-------Distribution Center (DC) Positions-------
o Distribution Center Assets Protection Tech (DC-AP Tech)
o Distribution Center Assets Protection Analyst (DC AP Analyst)o Assets Protection Group Leader (APGL)
o Market Assets Protection Group Leader (MAPGL)
o Distribution Center Group Assets Protection Team Leader (DC-GAPTL)
-------Equipment-------
o Segway-
Reserved for high Security Index stores, the Segway is a two-wheeled electric vehicle. http://www.segway.com/patrol/images/.../security4.jpg
o T3-
Reserved for high Security Index stores, the T3 is the three wheeled successor to the Segway. http://www.t3motion.com/images/t3_airport2.jpg
-------Technology-------
o Analog, Loronix-
Analog Cameras running into one or more Multiplexes. Video is recorded onto VHS. If the store has Loronix, they have the added ability to connect some cameras into a PC. The Loronix software then makes playback possible, and even ties into Transaction Information.
o Target Digital Video (TDV)o Target Video Solutions (TVS)-
TVS is the current model for all new and remodeled stores. All video is stored on a local server, and all cameras can be accessed by the IC. The Genetec software allows for searches based on transaction information, motion, and time frame.
o Digital Video Storage (DVS)-
A recently rolled out pilot, currently being tested by several districts. DVS allows TVS and Loronix video to be uploaded directly to the IC.
o Common Investigation Management System (CIMS)-
Pronounced “sims”, this is the now defunct software for entering information regarding ongoing cases.
o Common Incident Reporting System (CIRS)-
Pronounced “sears”, this is the now defunct software for entering information about an incident.
o Target Case Management (TCM)-
This is the recently rolled out replacement to CIMS, CIRS, and IC's Sharepoint systems. TCM gives AP teams the ability to store all case information in one centralized location.
-------Common Terms-------
o Intelligence Led-
Intelligence Led is the most important term in the AP dictionary. It has no single definition, but ultimately implies all of the following:
We are pulling QUALITY externals. This means we need to focus on our average recovered amount per case.
We are gathering information from all resources (PITL, Empty Packages, Count Updates, Market / Company Trends, LE Information) and acting on it.
Can you speak to every action you take? Why did you move this camera? Why did you stop this person? etc.
Are you communicating this information to Investigations?
"Collect, Analyze, Action"
o Theft-
Theft is the loss of merchandise or property by either guest (External) or team member (Internal). There are two main types of External Theft. First is opportunistic, where a person takes an item simply because an opportunity was there. They are usually, but not always, amateur shoplifters. The second are boosters, where a person (or persons) takes expensive or high demand products as a source of income.
o Fraud-
Fraud is the use of a counterfeit or stolen form of payment, or a form of payment with insufficient funds. Like Theft, this can be either Internal or External.
o Safe & Secure-
Safe & Secure and Security Incidents are NOT the same as Safety. Security implies an overall feeling of being safe. Are all areas well lit? Do Team Members enter and leave as a group?
o Physical Security-
This term encompasses Key Control, Alarms, and Burglary or Robbery Prevention and Response.
o Security Index-
The Security Index grades a store based on how many Security Incidents occur, the surrounding area, the repetition of incidents, and the type of incidents that occur (severity).
o Merchandise Protection-
This is a blanket term applying to all Merchandise Protection methods, including but not limited to: Spider-Wraps, EAS Tags, Blu-Ray, DVD, and Video Game Keepers, CD Sleeves, and Bottle Security Wraps. The Logistics team is responsible for the application of all security devices.
o Branding-
The term “Branding” refers to the application of small Bullseye stickers to certain products. These stickers are difficult to remove, and help to identify Target Merchandise.
o Shortage Indicator-
The Shortage Indicator is a monthly report that grades the store's shortage potential using the following categories: Receiving (Orders not Rec'd), POS (Unidentified Sales (999)), Instocks (Research), Price Accuracy (Final and Salvage Markdown), Flow (Baffle %), and Reverse Logistics (Vendor Credits, CRC Aging, and CRC Error). While previous versions of the Shortage Indicator graded stores on their position within the company, the current version grades a store on itself, similar to DTK metrics.
o Directives-
The Assets Protection bible. The Directives state, clearly, what an Assets Protection Team Member can and cannot do. Failure to abide by the Directives usually results in a Final Warning.
o Non-Violent Intervention (NVI)-
NVI has two sections: Verbal De-Escalation, and Non-Violent Physical Intervention. All ETLs and GSTLs should take the Verbal De-Escalation course. AP Team Members are the only ones permitted to take the Physical portion.
o Target & Blue-
A program to encourage partnership between Target and Law Enforcement. This includes offering Grants, donating equipment, building sub-stations, and other opportunities for LE.
o National Night Out (NNO)-
Annual family event that takes place in August, to showcase Target's long-standing partnership with Law Enforcement. The events differ from location to location.
o Perpetual Inventory Tracking Log (PITL)-
A daily routine that involves physically counting high theft and current trend items. Theses item vary from location to location.
o Count Updates-
Similar to the new Drastic Count Change report, the Count Update report lists the top research items for the selected date range. AP Teams should audit this at least once a week to verify the correct counts were entered, and identify potential trends, or even Internals.
o Empty Package Tracking-
Still not officially released, this report should theoretically list items scanned in the system as being “Empty Packages”.
======================================
AP - Assets protection, the security team. Only AP team members are trained to apprehend shoplifters/con artists/etc.
APS - Assets Protection Specialist (undercover AP team member)
Brand Attendant - A team member in a high risk store who takes care of tasks such as keeping the restrooms, cleaning up spills, etc.
Cart Attendant - Team member whose responsibility is to retrieve carts from the parking lot, check the restrooms, pick up hangers and defective merchandise, among other things
DTL - District team lead
ETL - Executive Team Lead
ETL-AP - Executive Team Lead - Assets Protection
ETL-GE - Executive Team Lead - Guest Experience (formerly ETL-Guest Service/ETL-GS), the ETL in charge of the front end
ETL-HL - Executive Team Lead - Hardlines
ETL-HR - Human Resources
ETL-LOG - Executive Team Lead - Logistics
ETL-REPL - Executive Team Lead - Replenishment
ETL-RX - Pharmacist
ETL-SL - Executive Team Lead - Softlines
Flow - The overnight team that unloads the trucks and pushes merchandise to the floor and stockroom
Guest - Target's term for a customer. Target is our "house", but unlike a good houseguest, they are free to trash the place
GSA - Guest Service Attendant, basically team member who carries many of the same roles as a
GSTL. First started in 2008
GSTL (cashier supervisor, or simply just "Cash-sup") - Guest Service Team Lead, team lead in charge of guest services and the front lanes
LOD - An ETL who serves as the manager on duty. A LOD is usually an ETL, but an ETL is not always an LOD
Operator - Team member who both answers the phones and assists guests at the fitting rooms
SBS/SFT - Store Building Specialist/Store Facilities Technician - The team member who is in charge of maintaining the store and equipment
Specialist (Level 2) - Team member who carries more responsibilities in a particular department
SrTL - Senior Team Lead
STL - Store Team Lead - The ETL in charge of the store
Team Leader (Level 3) - Team member who is in charge of a particular department
TLOD - Team Leader on Duty
TPS - Target Protection Specialist (uniformed AP team member)
SrTPS - Senior Target Protection Specialist
To enhance profitability, the guest experience, and our reputation by minimizing loss and business disruptions and providing secure environments.
-------Store Positions-------
o Target Protection Specialist (TPS, Sr.)-
The TPS position is all about presence. The Law Enforcement-style uniform and Batman belt serve to deter potential shoplifters as well provide peace-of-mind to guests. The Sr. TPS position has the added ability to make apprehensions.
o Assets Protection Specialist (APS, Sr.)-
The APS position is all about External Apprehensions. They wear plain clothes, and are usually exempt from the duties that other AP Team Members may have. The Sr. APS position has the added ability to perform Internal Interviews.
o Assets Protection Team Leader (APTL, APL)-
The APTL is the hourly equivalent of the ETL-AP. APTLs cannot perform Internal Interviews, so the Investigation Center monitors APTL/APL stores closely. A new position, the APL, is exactly the same as the APTL position in all facets, however, they do not have any allotted TPS hours.
o Executive Team Leader – Assets Protection (ETL-AP)-
At one time, the ETL-AP position was the backbone of AP. They could wear plain clothes, and their sole job was to catch Internals and Externals. However, non-HRSP ETL-APs now have to work LOD shifts, during which time they become store-side, and cannot make any AP-related impacts.
o Assets Protection Business Partner (APBP)-
Formerly the District Assets Protection Team Leader (DAPTL). In February 2009, STLs became the immediate supervisors to Assets Protection. The APBP role was modified to reflect that change.
o Group Assets Protection Team Leader (GAPTL)
-------HQ-------
o Regional Director of Assets Protection
o Vice President of Assets Protection - Brad Brekke
-------Investigation Center (IC) Positions-------
o Investigation Specialist (IS)-
The IS position is similar in many respects to the store-side Sr. APS position. An IS wears plain clothes, and is deployed to stores based on current theft trends in the market. The apprehensions an IS makes should restricted to high-dollar cases, and they also have the ability to perform Internal Interviews. They are not necessarily based out of the IC.
o Investigation Tech (IT)-
Based out of the IC, the Techs are responsible for camera work, investigating losses, communicating market trends (Daily Intelligence Briefings), performing Booster Interviews, and other tasks.
o Investigations Center Operations Leader (ICOL)
o Investigator-
The Investigator position is the direct supervisor to the IS. Investigators deploy the IS to necessary locations, as well as partnering with the FBI and other Law Enforcement Agencies to perform stings on suspected Fencing Locations. They also become involved if an ETL is suspected of Internal theft.
o Investigations Team Leader (ITL)
o Investigations Group Assets Protection Team Leader (I-GAPTL)
-------Distribution Center (DC) Positions-------
o Distribution Center Assets Protection Tech (DC-AP Tech)
o Distribution Center Assets Protection Analyst (DC AP Analyst)o Assets Protection Group Leader (APGL)
o Market Assets Protection Group Leader (MAPGL)
o Distribution Center Group Assets Protection Team Leader (DC-GAPTL)
-------Equipment-------
o Segway-
Reserved for high Security Index stores, the Segway is a two-wheeled electric vehicle. http://www.segway.com/patrol/images/.../security4.jpg
o T3-
Reserved for high Security Index stores, the T3 is the three wheeled successor to the Segway. http://www.t3motion.com/images/t3_airport2.jpg
-------Technology-------
o Analog, Loronix-
Analog Cameras running into one or more Multiplexes. Video is recorded onto VHS. If the store has Loronix, they have the added ability to connect some cameras into a PC. The Loronix software then makes playback possible, and even ties into Transaction Information.
o Target Digital Video (TDV)o Target Video Solutions (TVS)-
TVS is the current model for all new and remodeled stores. All video is stored on a local server, and all cameras can be accessed by the IC. The Genetec software allows for searches based on transaction information, motion, and time frame.
o Digital Video Storage (DVS)-
A recently rolled out pilot, currently being tested by several districts. DVS allows TVS and Loronix video to be uploaded directly to the IC.
o Common Investigation Management System (CIMS)-
Pronounced “sims”, this is the now defunct software for entering information regarding ongoing cases.
o Common Incident Reporting System (CIRS)-
Pronounced “sears”, this is the now defunct software for entering information about an incident.
o Target Case Management (TCM)-
This is the recently rolled out replacement to CIMS, CIRS, and IC's Sharepoint systems. TCM gives AP teams the ability to store all case information in one centralized location.
-------Common Terms-------
o Intelligence Led-
Intelligence Led is the most important term in the AP dictionary. It has no single definition, but ultimately implies all of the following:
We are pulling QUALITY externals. This means we need to focus on our average recovered amount per case.
We are gathering information from all resources (PITL, Empty Packages, Count Updates, Market / Company Trends, LE Information) and acting on it.
Can you speak to every action you take? Why did you move this camera? Why did you stop this person? etc.
Are you communicating this information to Investigations?
"Collect, Analyze, Action"
o Theft-
Theft is the loss of merchandise or property by either guest (External) or team member (Internal). There are two main types of External Theft. First is opportunistic, where a person takes an item simply because an opportunity was there. They are usually, but not always, amateur shoplifters. The second are boosters, where a person (or persons) takes expensive or high demand products as a source of income.
o Fraud-
Fraud is the use of a counterfeit or stolen form of payment, or a form of payment with insufficient funds. Like Theft, this can be either Internal or External.
o Safe & Secure-
Safe & Secure and Security Incidents are NOT the same as Safety. Security implies an overall feeling of being safe. Are all areas well lit? Do Team Members enter and leave as a group?
o Physical Security-
This term encompasses Key Control, Alarms, and Burglary or Robbery Prevention and Response.
o Security Index-
The Security Index grades a store based on how many Security Incidents occur, the surrounding area, the repetition of incidents, and the type of incidents that occur (severity).
o Merchandise Protection-
This is a blanket term applying to all Merchandise Protection methods, including but not limited to: Spider-Wraps, EAS Tags, Blu-Ray, DVD, and Video Game Keepers, CD Sleeves, and Bottle Security Wraps. The Logistics team is responsible for the application of all security devices.
o Branding-
The term “Branding” refers to the application of small Bullseye stickers to certain products. These stickers are difficult to remove, and help to identify Target Merchandise.
o Shortage Indicator-
The Shortage Indicator is a monthly report that grades the store's shortage potential using the following categories: Receiving (Orders not Rec'd), POS (Unidentified Sales (999)), Instocks (Research), Price Accuracy (Final and Salvage Markdown), Flow (Baffle %), and Reverse Logistics (Vendor Credits, CRC Aging, and CRC Error). While previous versions of the Shortage Indicator graded stores on their position within the company, the current version grades a store on itself, similar to DTK metrics.
o Directives-
The Assets Protection bible. The Directives state, clearly, what an Assets Protection Team Member can and cannot do. Failure to abide by the Directives usually results in a Final Warning.
o Non-Violent Intervention (NVI)-
NVI has two sections: Verbal De-Escalation, and Non-Violent Physical Intervention. All ETLs and GSTLs should take the Verbal De-Escalation course. AP Team Members are the only ones permitted to take the Physical portion.
o Target & Blue-
A program to encourage partnership between Target and Law Enforcement. This includes offering Grants, donating equipment, building sub-stations, and other opportunities for LE.
o National Night Out (NNO)-
Annual family event that takes place in August, to showcase Target's long-standing partnership with Law Enforcement. The events differ from location to location.
-------Reports-------
o Perpetual Inventory Tracking Log (PITL)-
A daily routine that involves physically counting high theft and current trend items. Theses item vary from location to location.
o Count Updates-
Similar to the new Drastic Count Change report, the Count Update report lists the top research items for the selected date range. AP Teams should audit this at least once a week to verify the correct counts were entered, and identify potential trends, or even Internals.
o Empty Package Tracking-
Still not officially released, this report should theoretically list items scanned in the system as being “Empty Packages”.
======================================
AP - Assets protection, the security team. Only AP team members are trained to apprehend shoplifters/con artists/etc.
APS - Assets Protection Specialist (undercover AP team member)
Brand Attendant - A team member in a high risk store who takes care of tasks such as keeping the restrooms, cleaning up spills, etc.
Cart Attendant - Team member whose responsibility is to retrieve carts from the parking lot, check the restrooms, pick up hangers and defective merchandise, among other things
DTL - District team lead
ETL - Executive Team Lead
ETL-AP - Executive Team Lead - Assets Protection
ETL-GE - Executive Team Lead - Guest Experience (formerly ETL-Guest Service/ETL-GS), the ETL in charge of the front end
ETL-HL - Executive Team Lead - Hardlines
ETL-HR - Human Resources
ETL-LOG - Executive Team Lead - Logistics
ETL-REPL - Executive Team Lead - Replenishment
ETL-RX - Pharmacist
ETL-SL - Executive Team Lead - Softlines
Flow - The overnight team that unloads the trucks and pushes merchandise to the floor and stockroom
Guest - Target's term for a customer. Target is our "house", but unlike a good houseguest, they are free to trash the place
GSA - Guest Service Attendant, basically team member who carries many of the same roles as a
GSTL. First started in 2008
GSTL (cashier supervisor, or simply just "Cash-sup") - Guest Service Team Lead, team lead in charge of guest services and the front lanes
LOD - An ETL who serves as the manager on duty. A LOD is usually an ETL, but an ETL is not always an LOD
Operator - Team member who both answers the phones and assists guests at the fitting rooms
SBS/SFT - Store Building Specialist/Store Facilities Technician - The team member who is in charge of maintaining the store and equipment
Specialist (Level 2) - Team member who carries more responsibilities in a particular department
SrTL - Senior Team Lead
STL - Store Team Lead - The ETL in charge of the store
Team Leader (Level 3) - Team member who is in charge of a particular department
TLOD - Team Leader on Duty
TPS - Target Protection Specialist (uniformed AP team member)
SrTPS - Senior Target Protection Specialist
8/1/08
Target Sucks Post Cards now available -
UPDATE: All out of these cards - Sorry about that!
Be the first on your block to have a genuine signed post card from 'TargetSucks', just send an email to the below site with your address info and your genuine collectors item post card will shortly be on its way to you.
7/31/08
Target Sucks, relaxing at home says, 'The problem with doing nothing all day long is that you never know when you are finished.'
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7/29/08
Now you can tell Target how badly TARGET SUCKS!
When you have a complaint about Tarbutt usually the only number you can get to them through is the 800 customer non-service one which is about as useless as tits on a hog.
When you have a complaint about Tarbutt usually the only number you can get to them through is the 800 customer non-service one which is about as useless as tits on a hog.
Try finding their directory listing and you get the switchboard who will NOT connect anyone to the Executive Office, they simply fob you off on the same customer non-service drones that you could have gotten with the 800 number. Here are some numbers for the high and mighty who don't want to be bothered with hearing from Joe & Jill Sixpack.
If you email or phone be sure and mention you got the number from 'Target Sucks' on his blog site. The info is also available on: http://consumerist.com
=============================================
Target CEO Gregg W. Steinhafel's email and phone number:
Gregg "If you squint I look like Alec Baldwin" Steinhafel
Gregg.Steinhafel@target.com
612-696-6234
fax: 612-696-6325
Assistant:Denise May
Denise.May@target.com
612-696-6243
Phone numbers for others:
If you email or phone be sure and mention you got the number from 'Target Sucks' on his blog site. The info is also available on: http://consumerist.com
=============================================
Target CEO Gregg W. Steinhafel's email and phone number:
Gregg "If you squint I look like Alec Baldwin" Steinhafel
Gregg.Steinhafel@target.com
612-696-6234
fax: 612-696-6325
Assistant:Denise May
Denise.May@target.com
612-696-6243
Phone numbers for others:
Bart Butzer, VP Stores: (612)-696-4968
John Griffith, EVP Property Dev: (612)-761-1487
7/26/08
TARBUTT Gets Sued A Lot!
When Target isn't wasting their time suing poor bloggers they are very busy being sued!
Just looking back one year there are 289 suits involving Target. 99.5% where Target is being sued 1/2 of 1% when they initiate a suit (Like the Target v. John Doe one below).
In just the 11th Circuit where the Doe case was there were 42 filings in one year 41 against Target 1 they filed.
Double click for larger image 
The cases are usually Personal Injury (a NOS 360) as Target is actually quite a dangerous place, not as bad as Wally World (really, who could be that bad right!) but there are unsafe sidewalks, rapes in the parking lot and just crap falling off shelves onto passing customers.
Perhaps Tarbutt should call their customers 'litigants' rather than 'guests'.
The main category of suit is the Personal Injury but there are also Labor ('Nature of Suit' #790), Employment (NOS 442), Contract (NOS 190) and Trademark (NOS 840).
If you have any interesting comments or the updated 2008 Directives, drop me an email at: computer200@live.com, and it isn't necessary to waste your time calling me an asshole, that was established many years ago.
The cases are usually Personal Injury (a NOS 360) as Target is actually quite a dangerous place, not as bad as Wally World (really, who could be that bad right!) but there are unsafe sidewalks, rapes in the parking lot and just crap falling off shelves onto passing customers.
Perhaps Tarbutt should call their customers 'litigants' rather than 'guests'.
The main category of suit is the Personal Injury but there are also Labor ('Nature of Suit' #790), Employment (NOS 442), Contract (NOS 190) and Trademark (NOS 840).
If you have any interesting comments or the updated 2008 Directives, drop me an email at: computer200@live.com, and it isn't necessary to waste your time calling me an asshole, that was established many years ago.
7/13/08
Presented here are various Target related documents, including the Target A.P. Directives for 2006. There is a pending court action dating from Sept 5, 2006. The last filing was over 6 months ago, soon the action will have dragged on for over 2 years.
How to email Tarbutt employees: first name - dot- last name @Target.com, ex: John.Smith@target.com or for the CEO it is:
Drop Gregg a note and tell him what you think of Tarbutt!
And
REMEMBER THAT:
Don't forget to take a look at: http://targetsucks.wordpress.com
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7/6/08
The Worst Target Ever Created: The One At The Atlantic Center Mall In Brooklyn
From time to time I find interesting items on other sites about Tarbutt, here is one that just came up on: http://consumerist.com/ so if the teaser is interesting you might want to go take a look at the whole thing.
And for you Tarbutt HQ pencil pushers who look in daily, you should go take a look at the sort of stores you have out in the real world -
------------------------------------------------
The Worst Target Ever Created: The One At The Atlantic Center Mall In Brooklyn
The FIPS blog, via undercover video (which contains NSFW curse words in textual format), attempts to uncover why the Target at the Atlantic Center Mall in Brooklyn is the absolute worst Target ever created.
See, you people in the suburbs, with your nice Targets where products are arranged on the shelves in a sensible matter and the floors are clean and the lights are bright, probably don't get it. This Target is like a Kmart that got too depressed to be physically able to put its shoes on in the morning.
I know of this particular Target and speak from experience. So the FIPs people don't get anywhere close to finding out why the Target is so bad, but they do approach its pathos. (The girl in the video blames the disarray on "the weekend" and "time of year." Not true. It's ALWAYS like that). Video inside...
------------------------------------------------
And for you Tarbutt HQ pencil pushers who look in daily, you should go take a look at the sort of stores you have out in the real world -
------------------------------------------------
The Worst Target Ever Created: The One At The Atlantic Center Mall In Brooklyn
The FIPS blog, via undercover video (which contains NSFW curse words in textual format), attempts to uncover why the Target at the Atlantic Center Mall in Brooklyn is the absolute worst Target ever created.
See, you people in the suburbs, with your nice Targets where products are arranged on the shelves in a sensible matter and the floors are clean and the lights are bright, probably don't get it. This Target is like a Kmart that got too depressed to be physically able to put its shoes on in the morning.
I know of this particular Target and speak from experience. So the FIPs people don't get anywhere close to finding out why the Target is so bad, but they do approach its pathos. (The girl in the video blames the disarray on "the weekend" and "time of year." Not true. It's ALWAYS like that). Video inside...
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7/1/08
Complaints about Tarbutt -
This web site has a section for Tarbutt complaints, 355 of them so far, you click on one to pull it up. Many are about the screwed up 'Refund policy'.
6/30/08
Target’s 'hidden' return policy
If you try returning something to Target without a receipt, there’s the retailer’s posted 90-day return policy and then there’s its unwritten return policy.
According to the posted policy, you’re simply out of luck if you don’t have a receipt and Target can’t verify the purchase through its electronic “receipt look-up” system, as might be the case if you paid cash or received the item as a gift.
But for items costing up to $20, there’s another “hidden” option that you won’t see on the store’s posted return policy. Customers can get store credit, provided they show a driver’s license or other government-issued identification and haven’t already used this option twice during the year. This option actually has been around awhile, although it initially allowed no-receipt returns for items valued up to $100, an amount subsequently reduced to $40, and reduced again last year to $20.
“It is something we look at as an accommodation above and beyond the policy," says Target spokesman David Fransen. "It’s not publicized or advertised.”
We wonder why Target simply doesn’t tell shoppers this. Even better, we wonder why it doesn’t adopt the no-hassle policy of its largest competitor, Wal-Mart. Customers who return products to Wal-Mart without a receipt can get a store credit, even for high-priced purchases. And for purchases of less than $25, customers have the option of taking cash. As with Target, Wal-Mart’s return policy is 90 days for most products, although it’s shorter for computers, digital cameras and camcorders, and some other electronics. What’s more, Wal-Mart recently loosened its return policy for holiday gifts that fall under the shorter return policy. The return period starts on Dec. 26, even if the gift was purchased as early as Nov. 15.
But even Wal-Mart has its limits. If you return more than three items without a receipt within 45 days, transactions will need to be approved by a manager, and your account will be flagged for the next six months. The flag will disappear if there are no more returns during that time period.—Anthony Giorgianni, Consumer Reports Magazine
=================================
HINT:
If you want to help anti-capitalist bloggers why not set up some blogs or web sites and reproduce the Directives or any/all of the various Target Sucks posts. Feel free to use the term 'Target Sucks', I think I am about the 5th person to use it, so why not post some additional copies of the Directives.
PS There is a nice case out of the 10 Federal District Court in Tulsa where an attorney for a client suing Tarbutt is using these same Directives against Tarbutt and boy are they whining and filing motions to get them excluded. So far it has not worked!
From:www.consumerist.com
The recent leaking of Target's AP Directives, if anything, proves that the bloggers first loyalty is to the blogging community.
Overreacting without carefully deciding on how best to deal with a nuisance blogger can often produce disasterous outcomes.In the case of Target, bloggers discontent rose with news of Targets legalbot approach, and suddenly the containment strategy of tracking a single mystery blogger and shutting down their practice of disseminating confidential company information resulted in a rapid blogrolling of the AP Directives document on dozens of message boards, blog sites and consumer advocacy/gripe sites.
With this and recent news surrounding Target's AP Directives (anti-theft measures) being published by a mystery blogger, and later blogrolling on a number of other blog sites, it would not surprise me at all to find out that Fort Knox's CAD drawings, safe schema & specs, floor layouts, and other goodies useful for casing a robbery can be found online too.
6/13/08
Lets all take a minute to feel sorry for poor old
Tarbutt . . . . . OK, that's long enough!
Crazy Multi-million Dollar Shoplifting Ring Busted In California
found at http://www.consumerist.com/
The San Jose police have busted a multi-million dollar shoplifting ring that was paying gangs of shoplifters to collect razor blades, Oil of Olay, Pepcid AC and other products that they would then repackage and sell all over the US — and in some cases the products ended up being sold right back to the chains from which they were shoplifted.
From the San Jose Mercury News:
The giant fencing organizations came tumbling down Wednesday when a joint task force arrested 17 people, including 11 in San Jose, on charges of federal money laundering and interstate transportation of stolen goods. They confiscated six semi-trucks loaded with $5.5 million in stolen property and - along with pallets of Tylenol and Oil of Olay - seized $140,000 in cash, gold bars, Mercedeses and diamonds.
The investigation was titled "Operation Norcal Shortdate," referring to Northern California and the slang for a product about to expire. Officials said the busts had brought down major local players in the $30 billion black market in stolen retail merchandise.
"This wasn't where they were ripping off product and selling it from the back of a truck on some street corner, these were very organized operations," said San Jose Police Chief Rob Davis. Aside from driving up the cost of goods for consumers, these bandits sold products which may have become unsafe by improper storage.
The hordes of "booster" thieves are not directly related to the crime organizations. They are independent bandits who hit store after store on a routine basis, stealing a variety of products from Safeway, Target, Walgreen's, Longs Drugs and Savemart. They might stealthily stuff handfuls of Claritin into their clothes or boldly make off with shopping carts full of items without paying.
They would contact the Vo and Le organizations to "fence" the merchandise, receiving 25 cents on the dollar. The families were not cooperating but acted as "friendly competitors," according to officers John Barg and Doug Gerbrandt, the lead case agents.
"We were impressed with their sophistication," Barg said. "They treated this trade as if it were a real job and they worked pretty hard at it and at concealing what they were doing. They were smart, but not enough to outsmart us."
The Vo organization worked their operation out of two San Jose storefronts - JV Tool and Wholesale on Senter Road and on Old Bayshore Highway. On the surface the businesses were tool shops. But in the back, there were giant warehouses of locally stolen merchandise, repackaged and organized, ready to be shipped.
The organization would regularly ship out four to six pallets of stolen products a month to various locations in Utah, Florida and New York. Police estimated that each pallet is worth approximately $120,000 in retail value.
===========================================
Wal Mart is slicing prices and customers!
Yeah, I know it isn't a Tarbutt story, but now and then I like to bash Wally World also. Here is one I couldn't resist:
Wal-Mart Employee Accused Of Stabbing Customer
By Lyndsay Levingston
POSTED: 6:43 am CDT June 12, 2008
UPDATED: 7:02 am CDT June 12, 2008
PEARLAND, Texas -- A Wal-Mart employee was arrested after he allegedly stabbed a teenage customer inside the store, KPRC Local 2 reported.
Pearland police said the stabbing happened at the store in the 1700 block of East Broadway in Pearland, Brazoria County, at about 10:15 p.m. Wednesday.
Investigators said a 16-year-old male customer got into an argument with the employee over a girl. The teen got upset and punched the employee, detectives said. The employee, 18-year-old Ray Canales, became enraged, pulled out a pocketknife and allegedly stabbed the customer five times about the upper back and face.
The victim was taken by helicopter to Memorial Hermann Hospital in serious but stable condition.
Canales was arrested and faces charges of aggravated assault with a deadly weapon. If convicted, Canales could face two to 20 years in prison and a fine up to $10,000.
I guess he is also out of the running for "Employee of the Month".
======================================================
6/11/08
Target AP Directives
Note: The blog continues after this document. If it is of no interest to you just skim through it and continue with another 2 years worth of posts
=====================================
Revision: 01-2006
Effective: 02-22-2006
PREFACE
A. DirectivesAssets Protection (AP) Directives are the basic guidelines by which we conduct our business. As an AP team member, you are expected to follow the Assets Protection Directives at all times. Violation of any Directive shall be handled according to the applicable coaching and corrective action policy (see Corporate Policies - Counseling and Corrective Action).Directives are to be followed by all team members and if you are instructed to violate a Directive you must immediately notify your supervisor.
If the order involves your supervisor, notify the next level AP team member.The Directives are in addition to, and not intended to supersede any company policies and procedures. The Directives are not contracts, expressed or implied. Following the Directives does not guarantee continued employment by Target.NOTE:If you become involved in situations that are not covered by a Directive, you are expected to act in Target’s best interests and in a manner that avoids liability.
B. Note, Caution, Warning StatementsNote, Warning and Caution statements are used within the Directives to emphasize important and critical information. AP team members must read these statements to help ensure their safety and the safety of other team members and guests.
1. Note - A Note is a statement used to notify people of information that is important, but not hazard related.
2. Caution - A Caution indicates a potentially hazardous situation that, if not avoided, could result in minor or moderate injuries.3.
Warning - A Warning indicates a potentially hazardous situation that, if not avoided, could result in death or serious injury.
C. Revision Number/Effective Dates/Highlighted TextEach directive shall be noted with a Revision Number, the Effective Date of the revision and Change bars.
1. Revision Number - Directive revisions will be sequential indicating the number and year of the revision (example: 01-2006 = the first revision in 2006, 02-2006 = the secondrevision in 2006, etc.).
2. Effective Date - All Directives shall include the date the revision becomes effective.3. Highlighted Text - Highlighted text (red font) is used to indicate changes within the current revision . This allows for easier review so the user can identify areas that havebeen modified.
AP GENERAL POLICIES
Revision: 01-2006 Effective: 02-22-2006
A. Confidentiality
AP incidents and cases contain sensitive material that must be treated as confidential. In addition, all AP team members must adhere to the following rules regarding confidentiality:
1. All information regarding investigations is considered confidential and shall not be discussed with persons not involved with the investigation.
2. Information received from law enforcement is considered confidential and may not be
discussed with persons not involved with the investigation.
3. Information received from background screening, drug screening, previous employers,
proprietary systems, team members’ files and other similar information is considered
confidential and is not to be discussed with any persons not involved in the investigation.
Requests for this information by law enforcement shall be referred to the manager or
District Assets Protection Leader (DAPTL)/Distribution Group Assets Protection Leader
(Distribution GAPTL).
B. Information Security
AP team members are required to ensure the security of Target’s confidential information by using that information appropriately and safeguarding it. All Information that Target creates, stores, transmits, or uses in conducting its business is the exclusive property of Target.
1. Computers/Laptops/PDAs/Treos - Target computers contain sensitive information and steps must be taken to ensure the protection of that information at all times.
a. Passwords - Never share passwords with other people, your password shall be
used for your access only.
b. Computer Access - Ensure access to your computer is locked when leaving it
unattended.
c. Do not leave laptops/PDAs and Treos in exposed areas when traveling
(examples:In a car, hotel room, in checked luggage, etc.).
Target’s Information Security Policy can be found online at TGT under the Company & Culture tab.
C. Knowledge of Wrongdoing
AP team members will immediately bring to the attention of the appropriate Target team member (supervisor, next level supervisor, Human Resources, Integrity Hotline, etc.) knowledge of any:
1. Theft of any Target assets.
2. Falsification of Apprehension/Recovery reports.
3. Deviation from approved apprehension procedures.
4. Failure to report a Non-Productive Incident (NPI).
5. Detrimental conduct in violation of company polices, including but not limited to:
a. Possession or use of alcohol on company property.
b. Possession or use of a controlled substance on company property.
c. Possession or use of a weapon on company property.
6. Harassment.
D. Crimes Against Property/Persons
AP members must report any crimes against person and crimes against property occurring on Target property.
NOTE: This Directive does NOT apply to merchandise vadalism cases. Loss to Target property (including merchandise) is reportable via the Property Loss Program.
1. Documentation - The following documentation shall be required following any crime against a person or property:
a. Enter all cases into Common Incident Reporting System (CIRS) within 24 hours
of the incident, documenting the type of incident, parties involved and any actions
taken by AP and/or Target.
b. Obtain witness statements from all team members who were witness to the
incident.
c. Request copies of any police/mall security reports and retain in the case file.
d. Complete a post Serious Incident Report/NPI Follow-up Report when requested.
Return one copy to HQ and retain a second copy in the case file.
2. Notification
a. Notify the DAPTL/Distribution GAPTL of all crimes against persons and any
recurring crimes against property (i.e. patterns of car theft/vandalism).
b. Notify the STL in all cases of property loss. It shall be the STL’s responsibility to
ensure the appropriate Property Loss Reports are completed.
c. Notify the Guest Reporting Center.
d. Call Alert One (see Emergency Procedures Flip chart).
E. Minimum Age for AP Team Members
All AP team members must be at least 18 years of age at the time they are hired.
F. Conflict of Interest
Target AP team members may have full or part-time employment elsewhere, unless that employment would result in a conflict of interest as defined by Target’s Business Ethics - Code of Conduct and/or any additional items listed in this section.
AP team members shall be aware of the contents of the Business Conduct Guide and the provisions of the Guide with respect to Conflict of Interest, including Target’s policy on vendor gifts and other potential conflicts.
1. Existing Conflict
a. A Conflict of Interest exists when one (1) or more of the following apply:
1. An AP team member is employed by another business that competes
with Target or in a security position with another retailer that involves
apprehending shoplifters or dishonest team members
2. An AP team member’s other employment interferes with the ability to
perform essential functions of the job at Target.
3. An AP team member’s other employment conflicts with scheduling or court
commitments.
4. An AP team member’s other employment is a paid, sworn law enforcement
position where a team member is employed by a government entity (sheriff,
deputy sheriff, peace officer, etc.) in any community (due to the nature of
the work responsibilities).
5. An AP team member’s other employment is with a company with which Target does business, if interaction with Target would be required or could occur.
2. AP Team Members working in Non-AP Roles - Due to the unique responsibilities
associated with Assets Protection, AP team members are NOT permitted to work in
Non-AP positions within the same store.
NOTE: AP team members may work additional hours in a Non-AP position at an alternate store or Distribution Center (DC).
G. Court Testimony Payments
1. In some jurisdictions, AP team members may receive a fee from the court for appearing
as a witness on behalf of the State, County or City for cases stemming from or related
to their employment as Target team members.
2. Any witness fee checks shall be turned over to the Executive Team Leader - Assets
Protection (ETL-AP) or Assets Protection Group Leader (APGL) for deposit into the
appropriate account used to off-set business expenses. The DAPTL or Distribution
GAPTL shall provide the ETL-AP/APGL with the appropriate account information.
3. The ETL-AP shall partner with HR regarding payroll related questions for team
members and former team members testifying on behalf of Target.
H. Team Member Package/Locker Checks
Target reserves the right to monitor or inspect work areas or items that team members bring to work, like coats, purses, backpacks, bags or packages. Target also reserves the right to monitor or conduct inspections of work areas and/or personal property at any time.
This section outlines procedures for conducting team member package/locker checks.
1. Team member package/locker checks shall be conducted by an AP team member,
the Leader on Duty or contracted guards (at DCs).
2. Each store/DC shall have a designated location for team members and partner business
team members to secure packages while the team members are working.
3. Package checks of team members/partner business team members shall be performed
at the door as the team member exits after their scheduled shift.
4. A witness (example Leader on Duty, another AP team member, etc.) must be present
when conducting team member package/locker checks.
5. All vendor packages shall be checked at the service desk.
6. Team members shall not be allowed to keep any purchases or personal packages in
their work area or adjacent stockroom.
7. All team members/partner business team members must have the original sales receipt
in the package/shopping bag.
APPREHENSION GUIDELINES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section lists the steps that MUST be followed in order for an AP team member to make a shoplifting apprehension. All steps must be observed, unless otherwise noted, and a detailed description of each step documented in the CIRS case narrative.
B. Certification
Only certified AP team members are authorized to apprehend or assist in the apprehension of shoplifters. Certification is received upon the completion of the following AP Academy courses:
1. Nonviolent Crisis Intervention R - must be completed within 30 days of hire date.
2. Position's Basic Training Courses
3. External Apprehension Certification
C. Five Steps for Apprehension
Certified AP team members must observe all five steps prior to making a shoplifter apprehension.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
1. Initiation of Observation - The subject must enter the store/area without possession of Target merchandise.
2. Selection - The subject must be observed selecting Target merchandise from the display location.
3. Concealment - The subject must be observed concealing the merchandise, or the AP team member must have NO reasonable doubt based on observations that the merchandise has been concealed by the subject.
NOTE: If the merchandise is not actually concealed, it must be exposed as the subject exits or attempts to exit the store.
4. Maintain Observation - The AP team member must maintain sufficient surveillance of the subject in order to know the location of the merchandise and ensure the subject does not discard the merchandise.
NOTE: A Productive Merchandise Recovery (PMR) shall be attempted if surveillance is broken for any reason, or the AP team member can not maintain sufficient surveillance. (See PMR Directive).
5. Failure to Pay for Merchandise/Exiting the Store -AP team member(s) must observe the subject attempt to exit the store without paying for the merchandise.
NOTE: Some jurisdictions allow variances from the exiting requirement to allow apprehensions of concealed merchandise before an individual reaches the building’s exit. In these cases, the requirements must be documented and approved by the Director or Vice President of Assets Protection using the "Variance from Exiting Form" (found on the AP Zone).
SAFENESS - SUBJECT WITH A WEAPON
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
The safety of Target team members and guests is our highest priority. Exercising appropriate caution in the process of making an apprehension is critical.
B. Subject with a Weapon
1. Weapon - A weapon is defined as any object that could potentially be used against a
team member or guest. Weapons include, but are not limited to, box cutters, knives,
scissors, screw drivers, hand guns, stun guns, chemical agents and clubs.
2. If a weapon is used or displayed, or if any AP team member has reason to believe a
subject is in possession of a weapon during any of the five apprehension steps:
a. Back away and do not attempt to make an apprehension.
WARNING: Do not put another team member at risk by requesting the subject be "Guest Serviced".
CAUTION: If subject is observed cutting merchandise with an unknown object, treat that object as a weapon and follow steps listed in 2. above.
b. Contact law enforcement and advise:
1. Your name and title,
2. Your phone number,
3. Store location / address,
4. Description and location of the subject, and
5. Type of weapon being used by the subject.
NOTE: If law enforcement cannot respond, allow the subject to leave the store and document the subject’s description,subject’s vehicle description and any merchandise taken from the store, and document the case in CIRS as a Known Theft Report (KTR).
c. Return to the AP office and maintain surveillance of the subject via Closed
Circuit Television (CCTV).
d. Document the case in CIRS using the steps outlined in the Documentation
section:
1. If law enforcement makes an apprehension, document the case as
a merchandise theft.
2. If law enforcement is not available, allow the subject to leave and
document the case in CIRS as a KTR.
3. If you are confronted or threatened by a subject armed with a weapon:
a. Immediately attempt to disengage from the subject.
b. Allow the subject to exit the store.
c. If necessary, use the verbal de-escalation skills taught in
Nonviolent Crisis Intervention R training.
d. Contact law enforcement, your DAPTL and Alert One
1. Any incident that results in a serious injury to a team member, guest or
detained subject must be communicated to Alert One immediately and
reported electronically by the LOD.
e. Document the case appropriately in CIRS (threat or assault) using the steps
outlined in the Documentation section.
NOTE: Following any altercation, the AP team member(s) involved shall review the occurrence with their supervisor and the ETL-HR for safeness and procedural compliance and to determine if any further training is required.
C. Use of Weapons, Chemicals or Body Armor by a Team Member
1. Weapons - AP team members are prohibited from possessing or using any type of
weapon while on company property.
a. Team members are prohibited from using any type of AP/Target equipment
(radio, handcuffs, etc.) as a weapon.
b. Team members are prohibited from possessing or using saps, nightsticks,
billy clubs, blue jacks or other similar devices on company property, which
includes the parking lot, at any time, whether on or off duty.
2. Chemicals - AP team members are prohibited form possessing or using chemical
protection devices, other than for personal protection to and from work. (Examples: Mace,
pepper spray. etc.)
NOTE: All chemical protection devices must be secured in a Non-Assets Protection area during the team member’s work shift.
3. Body Armor - AP team members are prohibited from wearing bulletproof vests or other body armor equipment while on duty.
NOTE: Contracted guard services working on company premises may carry defensive weapons or a firearm only as authorized by the Director/Vice President of Assets Protection.
SAFENESS - REASONABLE FORCE / PHYSICAL ALTERCATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Reasonable Force
1. Reasonable Force is defined as the least amount of physical force necessary to make an apprehension, while ensuring the safety of bystanders and yourself. When making an apprehension, Reasonable Force may be used to protect AP / Target team members and guests (bystanders).
2. If an AP team member believes a subject poses a physical threat, handcuffing guidelines (outlined in the Handcuff Directive) shall be followed and law enforcement contacted immediately.
B. Physical Altercation
If an altercation occurs:
1. Immediately attempt to disengage from the subject.
2. Allow the subject to exit the store.
3. If necessary use Nonviolent Crisis Intervention R training.
4. Contact law enforcement and Alert One.
a. Any incident that results in a serious injury to a team member, guest or detained subject must be communicated to Alert One immediately and a Guest Service Report filed.
5. Communicate the incident to the Store Team Leader (STL) and/or Leader on Duty, your DAPTL and HR as soon as possible.
6. Document the case appropriately in CIRS (threat or assault) using the steps outlined in the Documentation section.
NOTE: Following any altercation, the AP team member(s) involved shall review the occurrence with their supervisor and the ETL-HR for safeness and procedural compliance and to determine if any further training is required.
SURVEILLANCE
Revision: 01-2006 Effective: 02-22-2006A.
General Guidelines
1. Surveillance conducted by AP team members of any individual shall be based only on the actions and behaviors of the individual.
2. Surveillance shall not be based on individual characteristics such as age, gender, race, sexual orientation, disability, national origin, religion, etc.
B. Certification
Only certified AP team members are authorized to conduct physical and/or CCTV surveillance. Certification is received upon the completion of the CCTV training outlined in the AP Academy Basic Training.
C. Surveillance Equipment
Surveillance equipment is defined as any audio or video equipment that assists in the monitoring and/or recording of an individual’s actions or words.
1. Surveillance equipment is the property of Target and shall ONLY be used by AP team members for approved company use. Improper use of equipment (example: using cameras to follow guests or team members for non-AP reasons) is prohibited, any AP team member caught using surveillance equipment in an inappropriate manner is subject to applicable coaching and corrective action.
2. Requests to use surveillance equipment for business purposes other than AP-related investigations must be approved by the DAPTL / Distribution GAPTL.
3. The store ETL-AP/APGL is responsible for all surveillance equipment including the proper use, location and maintenance of all equipment.
4. Video Footage - All video footage captured in by AP surveillance equipment is property of Target and shall only be used for evidentiary purposes. Any misuse, misrepresentation or manipulation of video footage by any team member is subject to applicable coaching and corrective action.
NOTE: AP surveillance is confidential and access to view the video shall only be granted to individuals with proper approval. AP team members shall partner with DAPTL (external cases) and DAPTL and HR (internal cases) prior to allowing anyone other than AP team members working on the investigation or law enforcement to view AP video.
a. Old videotapes that are no longer usable shall be destroyed by cutting the tape and removing the ribbon.
5. Public View Monitors
a. Recording of all Public View (and Exit View where applicable) monitors is required 24 hours a day, 7 days a week for digital and non-digital stores.
b. Public/Exit View images shall be retained for a minimum of 31 days for all stores.
6. Fitting Rooms / Restrooms - Target does not allow the use of surveillance equipment in or over fitting rooms or restrooms, or allow surveillance equipment to be positioned in such a way to provide the opportunity to monitor fitting rooms or restrooms.
7. Executive’s / Supervisor’s Office - Audio or video equipment may not be placed in or over an executive’s or supervisor’s office without prior approval from the Director / Vice President of Assets Protection and HR.
8. Tape Recorders - Tape recorders and other listening devices shall not be used by store based AP team members. Recorders may be used by Investigations team members, procedures are outlined in the Investigations Directives.
D. Critical vs. Non-Critical Equipment
AP surveillance equipment is divided into two categories, critical and non-critical. The ETL-AP/APGL shall be responsible for ensuring all equipment is properly maintained and repaired according to the requirements/time lines listed below:
1. Critical Equipment is defined as devices which impact safeness strategies.
a. Critical equipment includes:
1. Exterior cameras, including Pan, Tilt and Zoom (PTZ) and fixed cameras used for parking lot surveillance.
2. Entrance/exit cameras, including trucker’s door, team member entrance (where applicable) and front entrance public view monitors.
3. Other public view monitors including fitting rooms, guest service and where applicable Garden Centers.
4. AP Booking room camera, Cash Office camera, Front Lane and Guest Service Desk camera.
b. Critical equipment must be repaired within 48 hours of the reported breakdown.
c. Any breakdown of critical equipment must be reported to the DAPTL immediately.
2. Non-Critical equipment is defined as all other AP surveillance equipment.
a. Non-critical equipment must be repaired within 72 hours of the reported breakdown.
3. The DAPTL/Distribution GAPTL must be notified immediately if timing for repairs of critical or non-critical equipment exceed the time limits listed above.
E. Off-site Surveillance
AP stores team members are not authorized to conduct off-site (outside of Target property) surveillance. Off-site surveillance may only be conducted by a certified Investigations team member, pursuant to Investigations Directives.
PRODUCTIVE MERCHANDISE RECOVERIES (PMRS)
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
In situations where not all five apprehension steps can be observed, and it is safe to do so, the AP team member(s) shall attempt a Productive Merchandise Recovery.
If the AP team member is able to recover the merchandise, the incident shall be documented in CIRS as a PMR - Productive Merchandise Recovery. If the AP team member is unable to recover the merchandise, the incident shall be documented in CIRS as a KTR - Known Theft Report.
WARNING: A PMR shall not be attempted if the subject is in possession, or believed to be in possession, of a weapon. In these cases the AP team member shall ensure the subject is captured on video and shall attempt to get vehicle information (make, model, license plate number) as the subject exits the store.
1. During a PMR an AP team member may:
a. Contact another non-AP team member, wearing red and khaki, to initiate guest service without reveal the reason for the request.
b. Make themselves visible to the guest as a deterrent.
c. Contact a Sales team member or research in store registers to determine if an item was purchased.
d. Ask an uniformed AP team member (TPS or ETL-AP) to stand by the exit doors to act as a deterrent.
2. During a PMR an AP team member may NOT:
a. Initiate a PMR, ask another team member to initiate a PMR or ask a non-AP team member to guest service the subject if they believe the subject is in possession of a weapon.
b. Touch an individual or anything they are carrying.
c. Ask for merchandise or make accusations of theft of merchandise.
d. Ask another team member to accuse, remove merchandise or make inappropriate gestures to the individual.
3. If the guest initiates interaction with an AP team member:
a. Verbally identify yourself as Assets Protection, but do not show identification.
b. If the guest pursues the conversation, refer the guest to store management for resolution.
4. All PMRs shall be entered into CIRS using the steps outlined in the Documentation section.
TARGET PROTECTION SPECIALIST (TPS) MERCHANDISE RECOVERIES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Uniformed TPS team members may conduct receipt checks and EAS responses at Target store exits when a guest is departing the store with high dollar / high theft exposed merchandise (receipt checks) or when an EAS alarm sounds as the guest exits the building.
B. During a TPS Merchandise Receipt Check
1. The Uniformed TPS may:
a. Check receipts for high dollar / high theft exposed merchandise.
2. The Uniformed TPS may NOT:
a. Check bagged items to determine whether or not something has been concealed or paid for.
b. Create an EAS Alarm in order to check the purchases or bags of a guest or team member. Creating an alarm includes but is not limited to:
1. Turning the system off and back on to cause an audible signal when a guest/team member walks through the pedestals.
2. Affixing or placing a live EAS tag onto or onto a purchase by a guest/team member.
3. An AP team member walking through a pedestal with an EAS tag at the same time a guest or team member is exiting the store.
4. Any other manipulation of the EAS system to cause an alarm.
3. Whenever possible, TPS receipt checks shall take place inside the building.
4. If a guest becomes uncooperative during a receipt check:
a. Apologize and allow the guest to leave with the merchandise.
b. Get a description of the guest and vehicle and document in the CIRS report.
NOTE: TPS Merchandise Receipts checks are only to be conducted by uniformed TPS team members. APS team members may not conduct merchandise receipt checks. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to conduct receipt checks.
C. Documenting TPS Merchandise Recoveries
The following procedures shall be followed by the TPS when documenting any TPS recovery or attempted TPS recovery.
1. Each TPS Recovery must be documented in CIRS.
a. Cases shall be identified as "Other" / "TPS Merch Recovery".
b. Note the time, date and location of the recovery (example: 11:03 am, November 27, Green exit).
c. List all merchandise recovered.
d. Do not add multiple recoveries to the same report; each TPS recovery shall be entered as a single incident with a unique CIRS case number.
NOTE: CIRS reports may be called upon if a case goes to criminal or civil trial and therefore are incident specific and shall only contain a single incident.
D. EAS Alarm Response
If an EAS alarm sounds, the uniformed TPS shall follow the procedures outlined below. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to respond to EAS alarms.
1. Guests with visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If you find the item on the receipt, deactivate the item and allow the guest to leave.
2. If the item is not on the receipt, ask the guest if they would like to purchase the item.
3. If the guest does not have, or cannot find a receipt, ask the guest which cashier rang up their purchase and verify with the cashier. If the purchase cannot be verified, contact another AP team member for assistance.
4. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to leave. Obtain a description of the guest and guest’s vehicle and enter it in CIRS.
2. Guest with NO visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If the guest does not have any purchases, ask if they have an electronic key - if so ask to see it.
2. Ask if guest has merchandise from another store - if so ask if they would like it deactivated.
3. If the guest does not have merchandise or an electronic key, allow them to leave the store.
4. If guest shows you Target merchandise that has not been paid for, ask if they would like to purchase the merchandise and allow them to purchase the item(s). If the guest refuses to purchase the item, ask for the merchandise back.
5. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to leave. Obtain a description of the guest and guest’s vehicle and enter it in CIRS.
APPREHENSIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section covers directives outlining the different types of external apprehensions and the AP team member requirements for each type.
B. Closed Circuit Television (CCTV) Apprehensions
Certified AP team members may make shoplifting apprehensions utilizing CCTV provided each of the following guidelines are followed:
1. The five steps for apprehension have been observed and can be documented by an AP team member.
2. The incident, or any portion of the incident is captured/recorded using non-time lapsed Target CCTV with sufficient surveillance maintained by AP team member(s) to observe the five steps.
NOTE: When two or more AP team members are involved, one team member shall maintain camera surveillance while the second team member makes the apprehension on the floor. If only one AP team member is on duty and is required to discontinue camera surveillance and go to the selling floor, the AP team member can not make the apprehension because sufficient surveillance will have been lost. If appropriate, attempt a PMR.
3. All documentation steps shall be followed to preserve evidence, including retention of all applicable video.
C. Service Desk Apprehensions
Shoplifter apprehensions involving Service Desk transactions shall only be made in the following circumstances.
1. All five apprehension steps have been observed by AP team member.
2. If the subject interacts with the Service Desk, the interaction has nothing to do with the shoplifting apprehension. (Example: After the first four apprehension steps are observed, the subject approaches the Service Desk to ask a team member a question, not related to the shoplifted merchandise. Then the subject attempts to leave the store with the merchandise. AP team member apprehends as subject exits the store.)
3. Single incidents where the DAPTL is contacted for approval prior to making the apprehension. In these cases the following steps must be clearly documented in the CIRS report, in addition to standard requirements:
a. The AP team member must have public view video clearly showing the subject entering the store WITHOUT the merchandise and later approaching the Service Desk with the merchandise.
b. The time and date the DAPTL was contacted for approval.
c. All video footage of the incident including entry of store, selection and apprehension. All video must be retained with case file.
4. Incidents where a person or group of individuals have known theft activity in an area and where the DAPTL
has given prior permission to a SPECIFIC AP team member to make an apprehension. The incident must be
documented as follows:
a. The AP team member must have public view video clearly showing the subject entering the store WITHOUT the merchandise and later approaching the Service Desk with the merchandise.
b. The time and date the DAPTL was contacted for approval.
c. All video footage of the incident including entry of store, selection and apprehension. All video must be retained with case file.
NOTE: Under NO circumstances are AP team members allowed to contact Service Desk team members in order to influence the outcome of a transaction.
D. Restroom / Fitting Room Apprehensions
AP team members are not allowed to conduct surveillance or make apprehensions in restroom and/or fitting rooms.
1. AP team members are not allowed to follow subject’s into a restroom or fitting room to conduct surveillance.
2. AP team members shall not ask another team member to enter a fitting room or restroom to conduct surveillance.
E. Transactional Fraud Apprehensions
Transactional fraud is defined as "using transactional documents dishonestly to cause a loss to Target". Transactional documents include; checks, credit cards, gift cards, merchandise vouchers and coupons.
Certified AP team members may make Transactional Fraud apprehensions only when ALL of the following conditions are met:
1. The AP team member has completed required training listed below:
a. Position's Basic Training Courses,
b. External Apprehension Certification and
c. Transactional Fraud Apprehension Training.
2. The AP team member has verified the transactional fraud. 3. The AP team member has pre-approval to make the transactional fraud apprehension from their Group Assets Protection Team Leader (GAPTL), DAPTL or Assets Protection Investigations Team Leader. 4. The pre-approval must include specific guidelines under which the apprehension shall be made, for example; the subject’s name, description and or account number, verification of the fraud from the account holder or bank or institution issues the transactional document.
NOTE: If the AP team member does not have pre-approval but observes behaviors that indicate an individual may be engaging in transactional fraud, the AP team member must contact one of the partners listed in 3. above and give details of the transaction in order to obtain approval prior to attempting apprehension.
F. Vendor/Partner Business Team Member Apprehensions
1. A Vendor team member is defined as: "A person who delivers a product or provides a service to Target. Vendor team members typically do not wear Red and Khaki. Vendor team members do not receive Point of Sale (POS) training or have access to the POS system." These cases are coded in CIRS as "External" cases. (Examples of Vendor team members: product representatives such as Coke or Pepsi, etc.)
2. A Partner Business team member is defined as a person who works within the four walls of a Target store/DC, but is not employed by Target. These cases are coded in CIRS as "Internal" cases. (Examples of Partner Business Team Members: Optical team members, team members working in Life Touch Studios, Minute Clinic team members, janitorial service team members, etc.)
AP team members are responsible for knowing which Partner Business team members conduct business in their buildings. When investigating a Partner Business team member, it is important to determine who employs an individual and whether Target assets, the Partner Business assets or both are involved. If there is any doubt regarding who employees an individual, contact Human Resources.
3. Vendor/Partner Business team member apprehensions shall be made using the following guidelines:
a. When the five steps for apprehension have been met:
1. The matter shall be handled like an external shoplifting incident.
2. If the vendor/partner business team member is working at a Target store/DC during non-business hours the vendor team member
may be apprehended as they are exiting the store/DC at the end of their work shift.
3. The DAPTL/Distribution GAPTL shall be advised that a vendor/partner business apprehension has occurred.
b. In cases where the five steps for apprehension have not been met:
1. The DAPTL/Distribution GAPTL shall be contacted to discuss the extent of the investigation and determine the
appropriate course of action.
2. The DAPT/Distribution GAPTL will decide whether or not the vendor/partner business team member shall be interviewed
to determine the scope of the theft.
NOTE: All interviews of vendor/partner business team members shall be conducted by the ETL-AP/APGL or DAPTL/Distribution GAPTL.
4. Contacting the vendor/partner business team member’s employer:
a. All contact with employer of the vendor/partner business team member shall be handled or coordinated by the DAPTL/APGL.
b. The DAPTL/APGL may contact the vendor/partner business company to inform them of the team member apprehension.
c. The DAPTL/APGL will inform the vendor/partner business that the apprehended team member is no longer permitted to
provide service to ANY Target store/DC.
NOTE: Target will not request the vendor/partner business terminate any apprehended team member; the call is to only to inform the vendor/partner business that the particular team member is not allowed to return to provide service at a Target store/DC.
NOTE:Target will not participate in any decision by the Partner Business regarding the apprehended team member’s employment.
5. When investigating a cash loss, partner with your Centralized Sales Auditor for assistance with recovery opportunities.
HANDCUFF USE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
AP team members who have successfully completed the Handcuff training shall be provided handcuffs to be used during an apprehension when a subject becomes violent or a danger to others.
B. Handcuff Use
1. AP team members may not carry or use handcuffs unless they have successfully completed the approved Target AP handcuff training program.
2. Handcuffs shall only be used in the following situations:
a. The subject being apprehended becomes violent,
b. The subject attempts to break away from the custody of the AP team member, or
c. There is reason to believe the subject may become violent or may pose a risk to the safety of AP team members, other Target team members or guests.
3. Handcuffs shall not be applied until the AP team member(s) is able to maintain reasonable control of the subject. If the AP team member(s) can not maintain control of the subject while handcuffing, the team member shall abort the apprehension.
4. The subject’s hands shall only be handcuffed behind them, and the handcuffs shall be double locked.
5. A subject shall not be handcuffed to another person or to any object (chair, car, etc.), except for handcuff bars in AP offices that are equipped with them.
6. A handcuffed subject shall never be left unattended.
7. Once a subject is handcuffed, the handcuffs shall only be removed in the presence of a law enforcement officer.
8. Handcuffs and handcuff keys are the property of Target and shall not be taken home by team members.
NON-PRODUCTIVE INCIDENTS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
A Non-Productive Incident (NPI) is defined as an apprehension that is initiated where no Target merchandise is recovered. This section outlines the steps that must be followed after any NPI.
B. NPIs Involving an Adult
The following outlines the steps that must be taken by AP team members after a NPI occurs:
1. Release the guest - Once it is determined that a guest suspected of shoplifting does not have merchandise, the guest must be released immediately. The AP team member(s) involved shall apologize to the guest for any inconvenience, and allow the guest to leave the store. If the guest requests to speak to a manager, refer the guest to the Leader on Duty (LOD).
2. Contact the DAPTL to inform that a NPI has occurred in the store.
3. Document the incident in CIRS as a NPI - Non-Productive Incident.
4. AP team member(s) involved must write out a chronological list of events identifying:
a. The five steps of apprehension observed (as applicable).
b. An attempt to identify where the subject may have discarded the merchandise and, if merchandise can be located, investigate how the AP team member did not observe the discard.
5. Partner with the ETL-AP/DAPTL and ETL-HR on corrective action.‘
6. Retain ALL video of the event as outlined in "Documentation Steps"
NOTE: Video of NPIs shall be retained with case files for a period of 7 years.
C. NPIs Involving a Juvenile
In cases involving a juvenile, all steps in B. above shall be followed. In addition, AP team members shall use good judgement when releasing a juvenile to ensure they may safely leave the premises (example: not allowing a juvenile to leave the store unescorted if the apprehension took place during daylight hours and it has since become dark). In these cases, the AP team member may choose to contact the juvenile’s parent or another responsible party.
SEARCHES OF PERSONS, PRIVATE RESIDENCES OR MOTOR VEHICLES
Revision: 01-2006 Effective: 02-22-2006
A. Searches of Persons
1. AP team members are not allowed to conduct physical searches of subjects. Physical searches may only be conducted by law enforcement.
2. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions. CIRS narrative must be documented to indicate subject requested possessions to be searched by AP team member.
B. Searches of Private Residence or Motor Vehicles
1. AP team members will NOT participate in a search of a private residence or motor vehicle.
2. At the request of law enforcement, AP team members may provide assistance in identifying company merchandise.
a. GAPTL approval is required prior to AP team members assisting in any search assistance as outlined in B. 2. above.
b. If the assistance criteria listed above is met, the role of the AP team member is to only answer questions and/or verify Target merchandise.
PURSUIT OF SHOPLIFTERS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Shoplifter apprehensions are to be handled in a professional manner and as discreetly as possible. Safety of guests and team members always comes first.
1. Fleeing Shoplifter
a. If a shoplifter attempts to flee after being confronted, do not give chase in any manner (running, driving, etc.).
b. Store based AP team members shall not use any vehicle to follow or pursue a subject for any reason.
c. AP team members shall not encourage, condone, suggest or ask another Target team member or anyone else to chase a fleeing shoplifter.
2. Documentation
a. If a shoplifter flees, the AP team member shall document the incident in CIRS as a Known Theft Report using the steps outlined in the Documentation section of this manual.
LAW ENFORCEMENT REFERRAL GUIDELINES
Revision: 01-2006 Effective: 02-22-2006
A. General Referral Guidelines
1. The ETL-AP shall be responsible for partnering with local law enforcement / prosecutors office annually to determine the prosecution requirements for their jurisdiction and must have a completed Prosecutor’s Questionnaire on file in the Assets Protection office. The Prosecutor’s Questionnaire shall be updated annually to ensure the most current practices are being followed and a copy of the Questionnaire shall be kept in the local AP Office.
2. AP shall refer for prosecution all individuals apprehended for retail theft when the value of the merchandise is $20.00 or greater and the case meets local prosecution requirements.
NOTE: If a case meets/exceeds the $20.00 referral guideline, but is NOT referred, the reason for non-referral must be included in the CIRS narrative. (Example: Local jurisdiction limits require merchandise in excess of $75.00 in order for prosecution.)
3. A team member witness, of the same gender of the suspected shoplifter , must be present in the room at all times during the detention.
B. Juvenile Referral Guidelines
A juvenile is typically defined as an individual who is under the age of eighteen (18).
1. Juveniles apprehended for retail theft shall be referred for prosecution under the same guidelines as adults.
2. In addition to guidelines listed in A. above, the following referral procedures also apply to juvenile cases:
a. When a juvenile is referred for prosecution, a parent/guardian or responsible adult party shall be notified of the incident after responding authorities have arrived and taken custody of the juvenile.
b. AP team members shall make at least two (2) attempts to contact the parent or responsible party. If the juvenile’s parent/guardian cannot be contacted, the juvenile shall be turned over to the police. The CIRS report shall be noted with the time/date of attempted contact, phone number(s) called, and to whom the juvenile was released.
c. If law enforcement does not respond to requests for assistance, contact your DAPTL for guidance.
d. Apprehended juveniles shall not be photographed, unless required by local jurisdiction.
NOTE: Any juvenile NOT referred to authorities must have a parent/guardian or responsible adult party contacted immediately. If the parent or responsible party cannot be contacted within one half-hour (30 minutes) and after three attempts to reach them, contact law enforcement and release the juvenile to them. Document the number of attempted contacts, contact number and to whom the juvenile was released in the CIRS narrative.
C. Team Member Referral Guidelines
In addition to the General Referral Guidelines listed in A. above, the following guidelines apply to team members apprehended for shoplifting:
1. AP team members will refer for prosecution and seek restitution for loss from all team members apprehended for committing crimes that involve Target, a Partner Business or Vendor when the case meets local prosecution requirements.
2. Recommendations to refer for prosecution shall be made by the ETL-AP/APGL. The ETL-AP/APGL will also consult with HR regarding the recommendation to refer for prosecution to determine if there are any mitigating circumstances to be considered regarding the referral.
3. The DAPTL/Distribution GAPTL must approve the recommendation to refer a team member for prosecution. The DAPTL/Distribution GAPTL approval must be documented in the HR cover letter as follows:
a. "Approved for referral",
b. Date DAPTL/Distribution GAPTL approved referral, and
c. DAPTL’s/Distribution GAPTL’s signature.
4. The decision to terminate a team member for shoplifting shall only be made by the appropriate HR team member.
NOTE: AP Director / Vice President approval shall be required for situations where Target has filed a police report and later requests to dismiss the criminal charges filed against the team member. Specific details shall be communicated through the GAPTL.
PHOTOGRAPHING OF APPREHENDED SHOPLIFTERS
evision: 01-2006 Effective: 02-22-2006
A. Photographing Shoplifters
1. Adult shoplifters - AP shall photograph all adult shoplifters unless prohibited by local statutes or ordinances.
2. Team Member Shoplifters - AP will not photograph any team member apprehended for shoplifting during working or non-working hours.
3. Juvenile Shoplifters - AP will not photograph any juveniles apprehended for shoplifting, unless required by local statutes or ordinances.
B. Photograph Retention
1. All photographs shall be retained in the case file.
2. Under no circumstances will any photograph of an apprehended shoplifter be displayed in open view, on any office wall or in any other manner, or removed from Target property for personal use.
TRESPASS NOTICE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Trespass statutes define what constitutes a trespass. State laws generally provide that remaining on private property without permission is trespassing. An individual is usually trespassing when refusing to leave our store/DC after we have asked them to leave, either orally or by trespass notice.
B. Situations Warranting a Trespass Notice
Trespass notices require the approval from the ETL-AP/APGTL or higher. The use of a trespass notice is appropriate in the following situations:
1. When a subject has been apprehended at any Target location on more than one occasion.
2. When a person apprehended is in possession of a weapon.
a. Follow procedures outline in Safeness Weapons Directive.
b. If a weapon is discovered while the subject is detained, the AP team member shall ensure the safety of all team members and guests first, and if possible, remove and secure the weapon and handcuff the subject. The AP team member shall then contact law enforcement to advise of situation involving a weapon.
CAUTION: If the subject produces a weapon in a threatening manner at any time, the AP team member(s) shall disengage and allow the subject to exit the store/DC. The AP team member shall attempt to get a description of the sub-ject’s vehicle, so long as doing it does not put anyone in danger, and enter descriptions of both the subject and the subject’s vehicle into the CIRS report.
3. When the person apprehended has vandalized property or merchandise.
4. Persons who exhibit lewd or lascivious behavior.
NOTE: If the AP team member(s) feel a trespass notice is warranted, but the incident does not meet the criteria listed above, the team member will partner with their DAPTL/Distribution GAPTL for approval prior to issuing the notice.
C. Issuing a Trespass Notice
1. Location - A trespass Notice shall apply only to the location where the subject was apprehended or the incident took place.
NOTE: A Trespass Notice can be issued for multiple locations with DAPTL/Distribution GAPTL approval. The Trespass Notice must indicate the specific store/DC locations and a specific reason for the multiple locations. The AP team member involved must document the CIRS report to indicate DAPTL/Distribution GAPTL approval and Trespass Notice locations.
2. All Trespass Notices must contain the following elements:
a. The date and time the notice was issued.
b. Name of the person to who the notice is being issued.
c. District or Region of the Target store/DC issuing the Trespass Notice
d. The specific store (or stores with DAPTL/Distribution GAPTL approval) from which the subject is being trespassed.
NOTE: AP team members are NOT authorized to ban subjects from all Target stores/DCs, or ban subjects for life. All multiple location notices must be approved by the DAPTL/Distribution GAPTL prior to issuing.
3. The completed Trespass notice shall be given to the apprehended subject and a copy of the notice retained in the case file.
4. Document the CIRS report to indicate a Trespass Notice was issued.
NOTE: A copy of a blank Trespass Notice can be found on the AP Zone, under the Forms-All tab.
D. Violation of a Trespass Notice
If an individual who has been issued a Trespass Notice violates the notice and returns to the store/DC, ask the individual to leave the property. If the individual refuses to leave, contact law enforcement for assistance and document the incident in CIRS.
E. Team Member Trespass Notices
In situations that warrant the issuance of a Trespass Notice to a team member or former team member, the following shall apply:
1. Immediately contact your DAPTL/Distribution GAPTL to inform them of the situation prior to issuing the Trespass Notice.
2. The DAPTL/Distribution GAPTL will partner with the appropriate Employee Relations / Human Resources contacts at the Regional or Headquarters level
ACCOMPLICES
Revision: 01-2006 Effective: 02-22-2006
A. Shoplifter Accomplices
1. Target defines a shoplifter accomplice as:
a. A person who assists another in a crime of retail theft, but is not leaving the store with merchandise.
b. Someone for whom only some of the five apprehension steps have been observed.
2. AP team members may detain all active participants in a shoplifting incident only when all five apprehension steps have been observed for each participant.
3. Since a shoplifter accomplice only participated in some of the five apprehension steps they will not be detained, questioned or referred to authorities for prosecution.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
B. Box Stuffing Accomplice
Box stuffing is defined as "When a person puts merchandise inside a box or in packaging of another product, he/she pays for what product should be in the box, but not the correct merchandise."
1. AP team members may apprehend a box stuffing accomplice if:
a. The accomplice is leaving with merchandise
AND
b. The AP team member has no reasonable doubt the accomplice knows the box contains concealed merchandise (example: AP team member witnessed accomplice holding box while second subject stuffed merchandise inside, then accomplice attempted to exit with box.).
c. The case must be documented in CIRS indicating the steps observed to merit the accomplice apprehension.
C. Team Member Accomplice
1. Target defines a team member accomplice as an individual who is not a Target team member and participates in an under ringing or passing merchandise with a Target team member. A team member accomplice may be a guest, Partner Business team member or a Vendor team member.
2. Apprehension - A team member accomplice may be apprehended when probable cause exists to believe the individual is actively participating in the crime, based on the following criteria:
a. An AP team member observes the individual select the merchandise and bring it to a cashier lane.
b. The individual makes the purchase with either a check or cash, thus verifying the individual knew the amount of the purchase.
NOTE: Apprehensions of team member accomplices shall not be made on credit card purchases.
c. The items purchased have been line item voided, zero transactions total or passed outright.
d. The under ringing or merchandise passing must result in a significant difference in the purchase price to support the inference that the subject and accomplice were knowingly participating in a crime. (Example: Purchasing a DVD player for $2.50 can indicate the guest was participating in an under ringing crime.)
e. The incident must be captured on conventional or digital CCTV.
3. Apprehension Procedures
a. Apprehend the individual as they leave the store and process as an external shoplifting case.
b. Contact law enforcement immediately.
NOTE: The subject shall be apprehended only if the AP team member has enough evidence to contact law enforcement immediately and prove that the individual was involved in a crime. Do not wait to contact law enforcement while the team member is being interviewed.
c. In cash cases refund the purchase with cash.
d. In check cases, write "VOID" across the front of the check and retain the original check as evidence.
e. Retain original receipts/refund slips.
4. When the case does not meet the procedures listed in 2 & 3 above:
a. Approach the individual and identify yourself as a Target team member.
b. Politely explain to the individual that the purchase was charged at an incorrect amount.
c. If the purchase was an underring, ask the individual to re-purchase and identical item at the correct price. Obtain the duplicate item(s) for the individual and hold the original item(s) as evidence.
d. If the individual does not wish to re-purchase the item(s), refund the purchase.
e. Retain merchandise as evidence or photograph merchandise as jurisdiction allows.
f. If the individual refuses to cooperate and insists on leaving with the merchandise, allow the individual to do so. Indicate the subject and vehicle description in the CIRS report.
g. After receiving HR approval, an interview may be conducted with the team member. (See Team Member Interviews)
5. Document the case appropriately in CIRS using the steps outlined in the Documentation section.
EVIDENCE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Any property related to an Assets Protection case, whether Target property, non-Target property or contraband shall be treated as evidence and protected, preserved and documented as outlined in this section.
B. Evidence Documentation
1. Evidence Log - All stores/DCs must maintain an evidence log and the log shall be updated each time a piece of evidence is placed in or removed from the evidence locker. The evidence log shall contain:
a. Date and time of entry or removal of evidence,
b. The name of the team member entering or removing the evidence,
c. The reason for entry/removal of evidence, and
d. CIRS case number related to the evidence.
2. Evidence Locker - Each store shall maintain a designated evidence locker or similar lockable area for evidence retention.
3. Evidence Tag - An evidence tag must be affixed to all items obtained in the apprehension of a subject. At a minimum all evidence tags must contain:
a. AP team member’s name and initials,
b. The CIRS case number, and
c. Date of apprehension
C. Photographing Evidence
All evidence shall be photographed and the photographs properly labeled as evidence. Merchandise shall only be kept as evidence if local jurisdiction requires, any jurisdictions allow certain forms of evidence to be photographed as a method of preservation. The ETL-AP/APGL shall be responsible for partnering with local law enforcement to understand the local jurisdiction guidelines.
1. When photographing merchandise, follow these steps:
a. Take a full shot of the item, accurately depicting the color, features and any other identifying aspects of the item.
b. Take a close up photo(s) of the item depicting the price tag, labels and/or any damage to the item.
c. Label all photographs with the date, time, name of subject and CIRS case number.
d. Retain all photographs in the case file.
2. After photographing, return the merchandise to the owning department, unless local jurisdiction requires merchandise be held, in which case merchandise shall be stored in evidence locker.
D. Company Property
All recovered merchandise, any item the subject may have removed from the merchandise and discarded (packaging, price tags, vendor tags, defeated merchandise protection tags, boxes, etc.), company documents (including but not limited to POS receipts, vouchers, gift cards. gift receipts, refund documents, etc.), and recovered cash shall be treated as evidence.
1. When logging company property as evidence, the following applies:
a. Original documents are preferred; if law enforcement requires an original document, make a copy for evidentiary purposes.
b. If photocopies are used, document the location of the original document in the CIRS report (example: Original receipt retained by Minneapolis Police Officer John Smith).
c. All company documents shall be initialed and dated by an AP team member (in small writing in the corner of the document).
d. Record each item of recovered property in the "Evidence" section of the CIRS report.
e. Complete an evidence tag for any item retained by law enforcement or Assets Protection and affix to piece of evidence.
f. Log all items on the Evidence Log.
E. Non-Company Property
All Non-Company Property (evidence) recovered from a subject shall be recorded in the same manner as Company Property using the steps listed in D. above.
F. Contraband
Contraband is defined as items or goods that are illegal to possess, such as weapons, narcotics, drug paraphernalia, etc.
1. All contraband discovered by AP team members shall be recorded in the "Evidence" section of the CIRS report, marked with an Evidence Tag and turned over to law enforcement.
2. AP team members are forbidden from retaining/possessing contraband.
G. Preserving Evidence
Following an apprehension, preserve all evidence in the following manner:
1. Affix an Evidence Tag to all merchandise, non-company property and contraband recovered during the apprehension.
2. Prior to turning over any evidence to law enforcement, ensure the evidence is properly tagged and that a law enforcement officer signs for each item using their name, initials and date on the Evidence Log.
3. Store all physical evidence (merchandise, company documents, tags, etc.) in a bag or container and seal the bag/container to protect the item(s) from tampering.
4. Attach the evidence property tag to the sealed container.
5. If AP will be retaining the evidence, place the sealed bag or container in the evidence locker or similar lockable area in the AP office.
AP INCIDENT DOCUMENTATION
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
All incidents must be properly documented by an AP team member in the Common Incident Reporting System (CIRS). All on-going investigations shall be documented in the Common Investigations Management System (CIMS); when the investigation escalates into an incident, the case information shall be moved to the CIRS system.
A case file shall also be completed for each incident and copies of the case file shall be retained in the store/DC for a period of seven (7) years and a copy of all Internal casesshall be given to the ETL-HR.
B. CIRS/CIMS Documentation
1. CIRS and CIMS files are considered part of the investigative process and may be subject to subpoena and disclosure if a case goes to trial. Cases shall be documented in a complete and professional manner.
2. Narrative - The case narrative shall be written in a clear concise format and shall include at minimum the following:
a. Five steps of apprehension - Provide a detailed, chronological order of each of the five steps, and where and when they took place. If a step is missed, and a Productive Merchandise Recovery (PMR) takes place, identify the missing step(s) and reason in the narrative. (Example - PMR conducted because APS lost sight of subject on sales floor and was unable to maintain surveillance.)
b. Detailed description of why subject was observed. (Example: "Subject entered building wearing a large winter coat and the temperature outside was 89oF," not "Suspicious suspect entered the building".)
c. Names of team member(s) involved - List the names of all team members and their roles within the apprehension.
d. Law Enforcement - If law enforcement is involved in an apprehension or if the subject is referred to law enforcement detail the role law enforcement played in the stop. Also, note this information in the law enforcement section of the CIRS report.
NOTE: Narrative shall be noted if law enforcement decides to make the apprehension, such as when AP has not observed all five steps of apprehension. In these cases AP team members may assist law enforcement.
e. Weapons - Indicate if a weapon is present at any time during any incident. Also indicate if the weapon was used during the incident (i.e. Razor blade used to cut open DVD package).
f. Handcuffs - If a subject is handcuffed, indicate who handcuffed the subject and why the handcuffs were applied (reference Handcuff Directive).
g. Detailed description of apprehension location - Specifically identify the location where the apprehension took place, (E.g. "Green Main Exit" not "Exit").
h. Surveillance of the incident - Note whether CCTV, physical surveillance or both were used to observe the incident.
i. Other cases/information - Reference other CIRS/CIMS cases that led to initial observation of the subject or supporting evidence to the apprehension. Also, if AP team member was tipped by another team member or guest, and witness statements gathered after apprehension.
3. Narratives are to be treated as evidence and shall NOT contain the following::
a. Subject description (race, gender, sex, age, etc.) - The CIRS report has a section that asks for subject description and any information shall be documented here. The narrative shall NOT contain this information; it shall contain only the facts leading up to the apprehension/incident.
b. Slang terms, jargon or acronyms - Narratives may be used as evidence during criminal/civil cases. Therefore, all jargon and slang terms shall be avoided and all acronyms spelled out (i.e. Assets Protection Booking Room instead of AP Booking Room).
c. Generalizations- The narrative is a factual description of what took place, and shall not contain any opinions of the team members, generalizations about the subject or assumptions of what they may have done or intended to do.
d. Multiple cases/incidents - An individual CIRS case must be completed for each incident; cases occurring on the same shift are not to be grouped together into a single incident.
C. Case File -
A case file must be created for all apprehensions/incidents within a store/DC. The AP team member involved shall be responsible for ensuring all evidence is collected and filed properly. At a minimum the case file must contain the following:
1. A copy of the CIRS narrative and any other related CIRS/CIMS cases.
2. Photos - Any photos taken of the subject/evidence shall be kept with the case file. Photos must be labeled with the case number and date.
3. Video - Copies of video relating to AP cases/apprehension shall be retained for a period of 7 years.
a. Video shall include observation of the five apprehension steps.
NOTE: If a step is not captured on video, the CIRS report must be updated indicating why the particular step was missed. (Example: Limited camera coverage in automotive section did not allow for constant video surveillance.)
b. Video shall be transferred to a VHS or DVD/CD and properly labeled with the date and case number.
c. All other video shall be retained for a minimum of 30 days.
NOTE: Video must be retained for all AP incidents/apprehensions and kept with the case files for a period of seven (7) years. All other video shall be retained for a minimum of 30 days unless otherwise noted.
NOTE: If video is copied to a VCR tape, ensure the tab has been removed to prevent over-taping.
NOTE: If law enforcement requests a copy of the videotape, make a copy and retain the original. Original recordings shall be provided to law enforcement upon the receipt of a subpoena; in such cases ensure the store/DC retains a copy prior to turning over the original. If law enforcement insists on taking custody of the original without a subpoena, provide the original but ensure a copy is retained. Ensure your DAPTL/Distribution GAPTL is notified any time law enforcement requires a copy of evidence.
4. Witness statements - All team members involved shall be required to give a witness statement of the incident and these statements shall be retained in the case file. Any other statements gathered by AP team members shall be properly labeled (case number and date) and filed in the case file.
5. A copy of the Trespass Notice (if applicable).
NOTE: In the event of a serious incident (assaults with serious injury, death, sexual assaults, armed robbery) or any other incident receiving media attention, the ETL-AP/APGL shall partner with the DAPTL/Distribution GAPTL for further guidance regarding the scope of additional evidence to be retained in the case file.
AUTHORITY TO APPROVE CIRS CASES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section outlines the authority and requirements for CIRS case approval.
B. Approval
1. AP team members are not permitted to approve cases they have initiated and entered into the CIRS reporting system.
2. All cases shall be approved by the next level AP supervisor (or higher).
3. Prior to CIRS case approval, the approver shall review the case for:
a. Complete and accurate narrative, including details of the case outlining the five apprehension steps, a chronological sequence of events from subject entering store/DC to apprehension/exit, proper spelling and limited use of acronyms.
b. Proper documentation of the case, including team members involved, law enforcement involvement, any weapons used/found, whether a subject was handcuffed, location where the incident took place, date and time of incident, etc.
c. Directive compliance.
d. Complete case file including any photos, witness statements, accompanying video, etc.
e. Ensure the case is properly coded.
NOTE: Cases not meeting above minimum standards shall be sent back for re-work. The supervisor shall work with AP team member initiating the case to ensure complete and accurate details and coach team member on deficient case details.
4. Supervisors shall review cases for approval on a daily basis.
5. Cases shall be approved or returned for re-work within 48 hours of submission.
NOTE: Details used in CIRS are considered evidence and may be called upon if a case is brought to trial. It is vital that team members complete the narrative in a timely fashion with the facts of the case. The report is designed to capture the sequence of events and must be a factual list of events. Team members must refrain from adding opinions or assumptions when documenting the case.
TICKET FRAUD
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Ticket Fraud is defined as "Changing the price on merchandise with the intent of purchasing the merchandise at a reduced price."
B. Ticket Fraud Apprehension
1. An Apprehension shall only be permitted when ALL of the following criteria have been met:
a. Written confirmation has been received that your local jurisdiction will prosecute Ticket Fraud referrals and this confirmation is on file in the store and with the DAPTL.
b. The person or group involved has known theft or Ticket Fraud activity and the known activity is documented in a CIRS narrative.
c. The AP team member has pre-approval to make the Ticket Fraud apprehension from their GAPTL, DAPTL or Investigations Team Leader.
d. All elements of the Ticket Fraud have been observed:
1. Selection of the item. 2. Placement of the new ticket on the item.
3. Purchase of the item at the incorrect price.
e. If selection, removal and placement have been observed, but an apprehension cannot be made due to other criteria not being met:
1. Handle the incident by asking the cashier to request that the price be
checked. The cashier can then inform the guest of the correct price. 2. Partner with your DAPTL or Investigations Team Leader.
3. Gather all evidence and document the incident in CIRS using the "Ticket
Fraud" classification.
FOOD CONSUMPTION / FOOD PASSING INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This Directive applies to all areas of food sales (Food Avenue, Starbucks, etc.) as well as any other food items available for sale in Target stores. It also applies to single or multiple incidents of food consumption or passing.
B. Handling
1. Incidents of team member food consumption and food passing shall be treated as a policy violation and referred to Human Resources for further handling. AP will NOT conduct an interview or refer for prosecution these types of incidents, however they may assist HR by providing information and supporting documentation.
2. Investigations that reveal cash theft or theft in bulk (example: a case of pop) shall be handled by AP as a theft (internal or external). AP must observe the five steps prior to apprehension.
TEAM MEMBER DISCOUNT VIOLATION INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This Directive outlines the procedures for an investigation of a team member suspected of a violating Target’s Team Member Discount policy.
B. Investigation/Apprehension Steps
1. AP shall notify HR as soon as they become aware of a discount policy violation.
2. AP shall conduct an investigation to establish the scope of the team member’s violation.
3. If the investigation reveals other possible dishonest activity, AP shall open a team member investigation and document the investigation in CIMS.
4. If no additional information of other possible dishonest activity exists, the case shall be immediately forwarded to HR or higher level of management for handling.
TEAM MEMBER INTERVIEWS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Team member interviews shall be conducted as a part of an internal investigation. Only AP team members who have successfully completed Target’s Assets Protection Internal Interview Certification are authorized to conduct team member interviews.
NOTE: An AP team member who has successfully completed Internal Interviewing Training and is in the process of becoming certified, may conduct a team member interview in the presence of another trained/certified AP team member.
B. Conducting a Team Member Interview
1. Prior to conducting any team member interview, supervisor approval is required.
2. Prior to conducting a team member interview, the AP team member shall partner with:
a. The appropriate HR Partner or STL.
b. The next level AP team member.
NOTE: If the HR or STL/DC Team Leader disagrees with the decision to interview the team member for dishonesty, the AP team member shall meet with the HR and/or STL/DC Team Leader to discuss their concerns. If a mutual agreement cannot be reached, the AP and H. R. team members shall contact the DAPTL/Distribution GAPTL and Human Resources Representative (HRR). Together the DAPTL/Distribution GAPTL and HRR shall make the final decision as to whether or not the team member will be interviewed.
c. The AP team member shall present a written summary of the investigation findings (HR Cover Letter) to the HR or STL/DC Team Leader.
3. Team member interviews are to be conducted in accordance with all Target internal interviewing procedures.
4. Before conducting an interview of a team member there must be evidence that the team member has participated in a dishonest activity. Team member interviews shall NOT be made solely on the basis of an implication by another team member. There must be corroborating evidence in addition to any implication and the evidence shall be presented in the written summary of the investigations findings (HR Cover Letter). Some examples of "Other" evidence:
a. Digital or standard CCTV video
b. Merchandise/hand tags
c. Product wrapping
d. System reports
TIME AND ATTENDANCE VIOLATION INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
If an AP team member becomes aware of any time card/attendance policy violations they shall handle as follows:
1. Immediately forward all information regarding the violation the ETL-HR/Distribution HRM/HRR.
2. Do not conduct an independent investigation into the suspected time card/attendance violation.
3. If an AP team member is requested to support a time card/attendance investigation, contact the DAPTL/Distribution GAPTL or next level AP supervisor for approval.
4. If the time card/attendance violation involves an AP team member, inform the ETL-HR/Distribution HRM/HRR and contact your DATPL/Distribution GAPTL for guidance.
EXECUTIVE INVESTIGATIONS / INTERVIEWS
Revision: 01-2006 Effective: 02-22-2006
A. Investigations
1. AP team members who have knowledge or suspicion of a Target executive violating a company policy shall notify their next level AP supervisor.
2. The supervisor shall make the determination whether to investigate the executive and who shall be responsible for the investigation.
B. Interviews
1. Once the supervisor makes the decision to interview an executive, the interview shall be conducted by one of the following:
a. DAPTL, ITL or Distribution GAPTL
b. GAPTL,
c. Director of Assets Protection, or
d. Vice President of Assets Protection.
2. Prior to engaging in an interview, the interviewer must have prior approval from the GAPTL or Director/Vice President of Assets Protection and the ETL-HR/Distribution HRM/HRR.
UNDERCOVER INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Definition
An undercover investigation is defined as "Placing a contract individual, law enforcement officer or team member into a non-AP store/DC position on multiple occasions for the purpose of uncovering serious security or policy violations."
B. Approval
The Director/Vice President of Assets Protection must approve any investigation where Assets Protection proposes using an undercover investigator. This applies to any store/DC-based undercover investigation.
NOTE: Utilizing AP team member from another Target location to assist store AP related surveillance is not considered to be an undercover investigation. (Example: An ETL-AP/APGL covering vacation at an alternate location for another ETL-AP/APGL.)
PHARMACY INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This Directive outlines AP policies for handling Pharmacy Investigations.
B. Investigations
1. Any proposed investigation of a Pharmacist or Pharmacy team member shall be immediately communicate to the DAPTL.
2. The DAPTL shall then discuss the investigation with the Pharmacy Supervisor, GAPTL and ETL-HR prior to any action.
C. Fraudulent Prescriptions
1. AP team members shall not make any apprehensions on fraudulent prescription cases.
2. If requested, AP team members shall support fraudulent prescription cases by gathering evidence for law enforcement (such as video footage, subject or vehicle descriptions, etc.).
3. AP team members shall become involved in fraudulent prescription cases if physical danger is imminent to team members or guests.
4. Pharmacists shall notify local law enforcement and professional boards as required.
D. Pharmacy Keys
1. Pharmacies are operated under a separate keying system. The Pharmacy shall not be opened by anyone other than a registered Pharmacist under any circumstances.
GUEST SERVICE ISSUES / GUEST INCIDENT
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section addresses the proper handling of Guest Service Issues and Guest Incident filed at the store level.
B. Guest Issues Involving AP Team Members
1. The ETL-AP shall contact the DAPTL and STL upon notification of any guest issues involving another AP team member.
2. The DAPTL and STL shall determine whether the situation is a Guest Service Issue or a Guest Incident.
C. Guest Service Issues
1. A matter shall be treated as a Guest Service Issue if all of the following apply:
a. The guest complaint relates to the manner in which the guest was treated in the store, such as a NPI or receipt check, and does not involve any claim of bodily injury of property damage,
b. The guest is not represented by an attorney and
c. The matter can be resolved with a guest service payment of $200.00 or less in gift certificates, gift cards or a check.
2. If the matter does not meet all three (3) of the criteria listed above, it must be referred to the Guest Reporting Center to be handled as a Guest Incident.
NOTE: If there is any doubt about the matter meeting any of the Guest Service criteria, contact the Guest Service Reporting Center.
D. Handling a Guest Service Issue
1. The DAPTL shall handle a Guest Service Issue as follows:
a. Partner with the Guest Reporting Center and the STL.
b. Once contacted by the guest, investigate by reviewing any CIRS reports, case files, video, witness statements, etc. regarding the particular incident.
c. Contact the guest and attempt to resolve the issue.
d. Document all actions taken and communications with all parties.
e. Determine the best method to resolve the guest service issue: written apology, guest service payment ($200.00 or less) or an understanding that Target is not at fault.
f. If the matter can be resolved as a guest service issue, contact the GAPTL and present the case.
g. When a resolution has been reached, notify the Store Team Leader (STL) and District Team Leader (DTL) of the situation and resolution type and amount (if applicable).
NOTE: Guest Service payments must be charged to the store or district account, as directed by the DAPTL.
h. If the matter is resolved on a guest service basis, no written release from the guest is necessary.
i. Document all details of the case in CIRS including any type of settlement.
2. If after discussion with the guest it does not appear the matter can be resolved as a Guest Service Issue, report the matter as a Guest Incident and contact the Guest Reporting Center.
E. Guest Incidents
1. Any matter that does not meet the three (3) criteria for a Guest Service Issue (listed in C. 1. above) must be reported to the Guest Reporting Center as a Guest Incident.
NOTE: A claim is reported using the same procedures for reporting a Guest Accident.
2. The DAPTL shall discuss all Claims with their GAPTL and the STL.
=========================================
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Revision: 01-2006
Effective: 02-22-2006
PREFACE
A. DirectivesAssets Protection (AP) Directives are the basic guidelines by which we conduct our business. As an AP team member, you are expected to follow the Assets Protection Directives at all times. Violation of any Directive shall be handled according to the applicable coaching and corrective action policy (see Corporate Policies - Counseling and Corrective Action).Directives are to be followed by all team members and if you are instructed to violate a Directive you must immediately notify your supervisor.
If the order involves your supervisor, notify the next level AP team member.The Directives are in addition to, and not intended to supersede any company policies and procedures. The Directives are not contracts, expressed or implied. Following the Directives does not guarantee continued employment by Target.NOTE:If you become involved in situations that are not covered by a Directive, you are expected to act in Target’s best interests and in a manner that avoids liability.
B. Note, Caution, Warning StatementsNote, Warning and Caution statements are used within the Directives to emphasize important and critical information. AP team members must read these statements to help ensure their safety and the safety of other team members and guests.
1. Note - A Note is a statement used to notify people of information that is important, but not hazard related.
2. Caution - A Caution indicates a potentially hazardous situation that, if not avoided, could result in minor or moderate injuries.3.
Warning - A Warning indicates a potentially hazardous situation that, if not avoided, could result in death or serious injury.
C. Revision Number/Effective Dates/Highlighted TextEach directive shall be noted with a Revision Number, the Effective Date of the revision and Change bars.
1. Revision Number - Directive revisions will be sequential indicating the number and year of the revision (example: 01-2006 = the first revision in 2006, 02-2006 = the secondrevision in 2006, etc.).
2. Effective Date - All Directives shall include the date the revision becomes effective.3. Highlighted Text - Highlighted text (red font) is used to indicate changes within the current revision . This allows for easier review so the user can identify areas that havebeen modified.
AP GENERAL POLICIES
Revision: 01-2006 Effective: 02-22-2006
A. Confidentiality
AP incidents and cases contain sensitive material that must be treated as confidential. In addition, all AP team members must adhere to the following rules regarding confidentiality:
1. All information regarding investigations is considered confidential and shall not be discussed with persons not involved with the investigation.
2. Information received from law enforcement is considered confidential and may not be
discussed with persons not involved with the investigation.
3. Information received from background screening, drug screening, previous employers,
proprietary systems, team members’ files and other similar information is considered
confidential and is not to be discussed with any persons not involved in the investigation.
Requests for this information by law enforcement shall be referred to the manager or
District Assets Protection Leader (DAPTL)/Distribution Group Assets Protection Leader
(Distribution GAPTL).
B. Information Security
AP team members are required to ensure the security of Target’s confidential information by using that information appropriately and safeguarding it. All Information that Target creates, stores, transmits, or uses in conducting its business is the exclusive property of Target.
1. Computers/Laptops/PDAs/Treos - Target computers contain sensitive information and steps must be taken to ensure the protection of that information at all times.
a. Passwords - Never share passwords with other people, your password shall be
used for your access only.
b. Computer Access - Ensure access to your computer is locked when leaving it
unattended.
c. Do not leave laptops/PDAs and Treos in exposed areas when traveling
(examples:In a car, hotel room, in checked luggage, etc.).
Target’s Information Security Policy can be found online at TGT under the Company & Culture tab.
C. Knowledge of Wrongdoing
AP team members will immediately bring to the attention of the appropriate Target team member (supervisor, next level supervisor, Human Resources, Integrity Hotline, etc.) knowledge of any:
1. Theft of any Target assets.
2. Falsification of Apprehension/Recovery reports.
3. Deviation from approved apprehension procedures.
4. Failure to report a Non-Productive Incident (NPI).
5. Detrimental conduct in violation of company polices, including but not limited to:
a. Possession or use of alcohol on company property.
b. Possession or use of a controlled substance on company property.
c. Possession or use of a weapon on company property.
6. Harassment.
D. Crimes Against Property/Persons
AP members must report any crimes against person and crimes against property occurring on Target property.
NOTE: This Directive does NOT apply to merchandise vadalism cases. Loss to Target property (including merchandise) is reportable via the Property Loss Program.
1. Documentation - The following documentation shall be required following any crime against a person or property:
a. Enter all cases into Common Incident Reporting System (CIRS) within 24 hours
of the incident, documenting the type of incident, parties involved and any actions
taken by AP and/or Target.
b. Obtain witness statements from all team members who were witness to the
incident.
c. Request copies of any police/mall security reports and retain in the case file.
d. Complete a post Serious Incident Report/NPI Follow-up Report when requested.
Return one copy to HQ and retain a second copy in the case file.
2. Notification
a. Notify the DAPTL/Distribution GAPTL of all crimes against persons and any
recurring crimes against property (i.e. patterns of car theft/vandalism).
b. Notify the STL in all cases of property loss. It shall be the STL’s responsibility to
ensure the appropriate Property Loss Reports are completed.
c. Notify the Guest Reporting Center.
d. Call Alert One (see Emergency Procedures Flip chart).
E. Minimum Age for AP Team Members
All AP team members must be at least 18 years of age at the time they are hired.
F. Conflict of Interest
Target AP team members may have full or part-time employment elsewhere, unless that employment would result in a conflict of interest as defined by Target’s Business Ethics - Code of Conduct and/or any additional items listed in this section.
AP team members shall be aware of the contents of the Business Conduct Guide and the provisions of the Guide with respect to Conflict of Interest, including Target’s policy on vendor gifts and other potential conflicts.
1. Existing Conflict
a. A Conflict of Interest exists when one (1) or more of the following apply:
1. An AP team member is employed by another business that competes
with Target or in a security position with another retailer that involves
apprehending shoplifters or dishonest team members
2. An AP team member’s other employment interferes with the ability to
perform essential functions of the job at Target.
3. An AP team member’s other employment conflicts with scheduling or court
commitments.
4. An AP team member’s other employment is a paid, sworn law enforcement
position where a team member is employed by a government entity (sheriff,
deputy sheriff, peace officer, etc.) in any community (due to the nature of
the work responsibilities).
5. An AP team member’s other employment is with a company with which Target does business, if interaction with Target would be required or could occur.
2. AP Team Members working in Non-AP Roles - Due to the unique responsibilities
associated with Assets Protection, AP team members are NOT permitted to work in
Non-AP positions within the same store.
NOTE: AP team members may work additional hours in a Non-AP position at an alternate store or Distribution Center (DC).
G. Court Testimony Payments
1. In some jurisdictions, AP team members may receive a fee from the court for appearing
as a witness on behalf of the State, County or City for cases stemming from or related
to their employment as Target team members.
2. Any witness fee checks shall be turned over to the Executive Team Leader - Assets
Protection (ETL-AP) or Assets Protection Group Leader (APGL) for deposit into the
appropriate account used to off-set business expenses. The DAPTL or Distribution
GAPTL shall provide the ETL-AP/APGL with the appropriate account information.
3. The ETL-AP shall partner with HR regarding payroll related questions for team
members and former team members testifying on behalf of Target.
H. Team Member Package/Locker Checks
Target reserves the right to monitor or inspect work areas or items that team members bring to work, like coats, purses, backpacks, bags or packages. Target also reserves the right to monitor or conduct inspections of work areas and/or personal property at any time.
This section outlines procedures for conducting team member package/locker checks.
1. Team member package/locker checks shall be conducted by an AP team member,
the Leader on Duty or contracted guards (at DCs).
2. Each store/DC shall have a designated location for team members and partner business
team members to secure packages while the team members are working.
3. Package checks of team members/partner business team members shall be performed
at the door as the team member exits after their scheduled shift.
4. A witness (example Leader on Duty, another AP team member, etc.) must be present
when conducting team member package/locker checks.
5. All vendor packages shall be checked at the service desk.
6. Team members shall not be allowed to keep any purchases or personal packages in
their work area or adjacent stockroom.
7. All team members/partner business team members must have the original sales receipt
in the package/shopping bag.
APPREHENSION GUIDELINES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section lists the steps that MUST be followed in order for an AP team member to make a shoplifting apprehension. All steps must be observed, unless otherwise noted, and a detailed description of each step documented in the CIRS case narrative.
B. Certification
Only certified AP team members are authorized to apprehend or assist in the apprehension of shoplifters. Certification is received upon the completion of the following AP Academy courses:
1. Nonviolent Crisis Intervention R - must be completed within 30 days of hire date.
2. Position's Basic Training Courses
3. External Apprehension Certification
C. Five Steps for Apprehension
Certified AP team members must observe all five steps prior to making a shoplifter apprehension.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
1. Initiation of Observation - The subject must enter the store/area without possession of Target merchandise.
2. Selection - The subject must be observed selecting Target merchandise from the display location.
3. Concealment - The subject must be observed concealing the merchandise, or the AP team member must have NO reasonable doubt based on observations that the merchandise has been concealed by the subject.
NOTE: If the merchandise is not actually concealed, it must be exposed as the subject exits or attempts to exit the store.
4. Maintain Observation - The AP team member must maintain sufficient surveillance of the subject in order to know the location of the merchandise and ensure the subject does not discard the merchandise.
NOTE: A Productive Merchandise Recovery (PMR) shall be attempted if surveillance is broken for any reason, or the AP team member can not maintain sufficient surveillance. (See PMR Directive).
5. Failure to Pay for Merchandise/Exiting the Store -AP team member(s) must observe the subject attempt to exit the store without paying for the merchandise.
NOTE: Some jurisdictions allow variances from the exiting requirement to allow apprehensions of concealed merchandise before an individual reaches the building’s exit. In these cases, the requirements must be documented and approved by the Director or Vice President of Assets Protection using the "Variance from Exiting Form" (found on the AP Zone).
SAFENESS - SUBJECT WITH A WEAPON
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
The safety of Target team members and guests is our highest priority. Exercising appropriate caution in the process of making an apprehension is critical.
B. Subject with a Weapon
1. Weapon - A weapon is defined as any object that could potentially be used against a
team member or guest. Weapons include, but are not limited to, box cutters, knives,
scissors, screw drivers, hand guns, stun guns, chemical agents and clubs.
2. If a weapon is used or displayed, or if any AP team member has reason to believe a
subject is in possession of a weapon during any of the five apprehension steps:
a. Back away and do not attempt to make an apprehension.
WARNING: Do not put another team member at risk by requesting the subject be "Guest Serviced".
CAUTION: If subject is observed cutting merchandise with an unknown object, treat that object as a weapon and follow steps listed in 2. above.
b. Contact law enforcement and advise:
1. Your name and title,
2. Your phone number,
3. Store location / address,
4. Description and location of the subject, and
5. Type of weapon being used by the subject.
NOTE: If law enforcement cannot respond, allow the subject to leave the store and document the subject’s description,subject’s vehicle description and any merchandise taken from the store, and document the case in CIRS as a Known Theft Report (KTR).
c. Return to the AP office and maintain surveillance of the subject via Closed
Circuit Television (CCTV).
d. Document the case in CIRS using the steps outlined in the Documentation
section:
1. If law enforcement makes an apprehension, document the case as
a merchandise theft.
2. If law enforcement is not available, allow the subject to leave and
document the case in CIRS as a KTR.
3. If you are confronted or threatened by a subject armed with a weapon:
a. Immediately attempt to disengage from the subject.
b. Allow the subject to exit the store.
c. If necessary, use the verbal de-escalation skills taught in
Nonviolent Crisis Intervention R training.
d. Contact law enforcement, your DAPTL and Alert One
1. Any incident that results in a serious injury to a team member, guest or
detained subject must be communicated to Alert One immediately and
reported electronically by the LOD.
e. Document the case appropriately in CIRS (threat or assault) using the steps
outlined in the Documentation section.
NOTE: Following any altercation, the AP team member(s) involved shall review the occurrence with their supervisor and the ETL-HR for safeness and procedural compliance and to determine if any further training is required.
C. Use of Weapons, Chemicals or Body Armor by a Team Member
1. Weapons - AP team members are prohibited from possessing or using any type of
weapon while on company property.
a. Team members are prohibited from using any type of AP/Target equipment
(radio, handcuffs, etc.) as a weapon.
b. Team members are prohibited from possessing or using saps, nightsticks,
billy clubs, blue jacks or other similar devices on company property, which
includes the parking lot, at any time, whether on or off duty.
2. Chemicals - AP team members are prohibited form possessing or using chemical
protection devices, other than for personal protection to and from work. (Examples: Mace,
pepper spray. etc.)
NOTE: All chemical protection devices must be secured in a Non-Assets Protection area during the team member’s work shift.
3. Body Armor - AP team members are prohibited from wearing bulletproof vests or other body armor equipment while on duty.
NOTE: Contracted guard services working on company premises may carry defensive weapons or a firearm only as authorized by the Director/Vice President of Assets Protection.
SAFENESS - REASONABLE FORCE / PHYSICAL ALTERCATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Reasonable Force
1. Reasonable Force is defined as the least amount of physical force necessary to make an apprehension, while ensuring the safety of bystanders and yourself. When making an apprehension, Reasonable Force may be used to protect AP / Target team members and guests (bystanders).
2. If an AP team member believes a subject poses a physical threat, handcuffing guidelines (outlined in the Handcuff Directive) shall be followed and law enforcement contacted immediately.
B. Physical Altercation
If an altercation occurs:
1. Immediately attempt to disengage from the subject.
2. Allow the subject to exit the store.
3. If necessary use Nonviolent Crisis Intervention R training.
4. Contact law enforcement and Alert One.
a. Any incident that results in a serious injury to a team member, guest or detained subject must be communicated to Alert One immediately and a Guest Service Report filed.
5. Communicate the incident to the Store Team Leader (STL) and/or Leader on Duty, your DAPTL and HR as soon as possible.
6. Document the case appropriately in CIRS (threat or assault) using the steps outlined in the Documentation section.
NOTE: Following any altercation, the AP team member(s) involved shall review the occurrence with their supervisor and the ETL-HR for safeness and procedural compliance and to determine if any further training is required.
SURVEILLANCE
Revision: 01-2006 Effective: 02-22-2006A.
General Guidelines
1. Surveillance conducted by AP team members of any individual shall be based only on the actions and behaviors of the individual.
2. Surveillance shall not be based on individual characteristics such as age, gender, race, sexual orientation, disability, national origin, religion, etc.
B. Certification
Only certified AP team members are authorized to conduct physical and/or CCTV surveillance. Certification is received upon the completion of the CCTV training outlined in the AP Academy Basic Training.
C. Surveillance Equipment
Surveillance equipment is defined as any audio or video equipment that assists in the monitoring and/or recording of an individual’s actions or words.
1. Surveillance equipment is the property of Target and shall ONLY be used by AP team members for approved company use. Improper use of equipment (example: using cameras to follow guests or team members for non-AP reasons) is prohibited, any AP team member caught using surveillance equipment in an inappropriate manner is subject to applicable coaching and corrective action.
2. Requests to use surveillance equipment for business purposes other than AP-related investigations must be approved by the DAPTL / Distribution GAPTL.
3. The store ETL-AP/APGL is responsible for all surveillance equipment including the proper use, location and maintenance of all equipment.
4. Video Footage - All video footage captured in by AP surveillance equipment is property of Target and shall only be used for evidentiary purposes. Any misuse, misrepresentation or manipulation of video footage by any team member is subject to applicable coaching and corrective action.
NOTE: AP surveillance is confidential and access to view the video shall only be granted to individuals with proper approval. AP team members shall partner with DAPTL (external cases) and DAPTL and HR (internal cases) prior to allowing anyone other than AP team members working on the investigation or law enforcement to view AP video.
a. Old videotapes that are no longer usable shall be destroyed by cutting the tape and removing the ribbon.
5. Public View Monitors
a. Recording of all Public View (and Exit View where applicable) monitors is required 24 hours a day, 7 days a week for digital and non-digital stores.
b. Public/Exit View images shall be retained for a minimum of 31 days for all stores.
6. Fitting Rooms / Restrooms - Target does not allow the use of surveillance equipment in or over fitting rooms or restrooms, or allow surveillance equipment to be positioned in such a way to provide the opportunity to monitor fitting rooms or restrooms.
7. Executive’s / Supervisor’s Office - Audio or video equipment may not be placed in or over an executive’s or supervisor’s office without prior approval from the Director / Vice President of Assets Protection and HR.
8. Tape Recorders - Tape recorders and other listening devices shall not be used by store based AP team members. Recorders may be used by Investigations team members, procedures are outlined in the Investigations Directives.
D. Critical vs. Non-Critical Equipment
AP surveillance equipment is divided into two categories, critical and non-critical. The ETL-AP/APGL shall be responsible for ensuring all equipment is properly maintained and repaired according to the requirements/time lines listed below:
1. Critical Equipment is defined as devices which impact safeness strategies.
a. Critical equipment includes:
1. Exterior cameras, including Pan, Tilt and Zoom (PTZ) and fixed cameras used for parking lot surveillance.
2. Entrance/exit cameras, including trucker’s door, team member entrance (where applicable) and front entrance public view monitors.
3. Other public view monitors including fitting rooms, guest service and where applicable Garden Centers.
4. AP Booking room camera, Cash Office camera, Front Lane and Guest Service Desk camera.
b. Critical equipment must be repaired within 48 hours of the reported breakdown.
c. Any breakdown of critical equipment must be reported to the DAPTL immediately.
2. Non-Critical equipment is defined as all other AP surveillance equipment.
a. Non-critical equipment must be repaired within 72 hours of the reported breakdown.
3. The DAPTL/Distribution GAPTL must be notified immediately if timing for repairs of critical or non-critical equipment exceed the time limits listed above.
E. Off-site Surveillance
AP stores team members are not authorized to conduct off-site (outside of Target property) surveillance. Off-site surveillance may only be conducted by a certified Investigations team member, pursuant to Investigations Directives.
PRODUCTIVE MERCHANDISE RECOVERIES (PMRS)
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
In situations where not all five apprehension steps can be observed, and it is safe to do so, the AP team member(s) shall attempt a Productive Merchandise Recovery.
If the AP team member is able to recover the merchandise, the incident shall be documented in CIRS as a PMR - Productive Merchandise Recovery. If the AP team member is unable to recover the merchandise, the incident shall be documented in CIRS as a KTR - Known Theft Report.
WARNING: A PMR shall not be attempted if the subject is in possession, or believed to be in possession, of a weapon. In these cases the AP team member shall ensure the subject is captured on video and shall attempt to get vehicle information (make, model, license plate number) as the subject exits the store.
1. During a PMR an AP team member may:
a. Contact another non-AP team member, wearing red and khaki, to initiate guest service without reveal the reason for the request.
b. Make themselves visible to the guest as a deterrent.
c. Contact a Sales team member or research in store registers to determine if an item was purchased.
d. Ask an uniformed AP team member (TPS or ETL-AP) to stand by the exit doors to act as a deterrent.
2. During a PMR an AP team member may NOT:
a. Initiate a PMR, ask another team member to initiate a PMR or ask a non-AP team member to guest service the subject if they believe the subject is in possession of a weapon.
b. Touch an individual or anything they are carrying.
c. Ask for merchandise or make accusations of theft of merchandise.
d. Ask another team member to accuse, remove merchandise or make inappropriate gestures to the individual.
3. If the guest initiates interaction with an AP team member:
a. Verbally identify yourself as Assets Protection, but do not show identification.
b. If the guest pursues the conversation, refer the guest to store management for resolution.
4. All PMRs shall be entered into CIRS using the steps outlined in the Documentation section.
TARGET PROTECTION SPECIALIST (TPS) MERCHANDISE RECOVERIES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Uniformed TPS team members may conduct receipt checks and EAS responses at Target store exits when a guest is departing the store with high dollar / high theft exposed merchandise (receipt checks) or when an EAS alarm sounds as the guest exits the building.
B. During a TPS Merchandise Receipt Check
1. The Uniformed TPS may:
a. Check receipts for high dollar / high theft exposed merchandise.
2. The Uniformed TPS may NOT:
a. Check bagged items to determine whether or not something has been concealed or paid for.
b. Create an EAS Alarm in order to check the purchases or bags of a guest or team member. Creating an alarm includes but is not limited to:
1. Turning the system off and back on to cause an audible signal when a guest/team member walks through the pedestals.
2. Affixing or placing a live EAS tag onto or onto a purchase by a guest/team member.
3. An AP team member walking through a pedestal with an EAS tag at the same time a guest or team member is exiting the store.
4. Any other manipulation of the EAS system to cause an alarm.
3. Whenever possible, TPS receipt checks shall take place inside the building.
4. If a guest becomes uncooperative during a receipt check:
a. Apologize and allow the guest to leave with the merchandise.
b. Get a description of the guest and vehicle and document in the CIRS report.
NOTE: TPS Merchandise Receipts checks are only to be conducted by uniformed TPS team members. APS team members may not conduct merchandise receipt checks. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to conduct receipt checks.
C. Documenting TPS Merchandise Recoveries
The following procedures shall be followed by the TPS when documenting any TPS recovery or attempted TPS recovery.
1. Each TPS Recovery must be documented in CIRS.
a. Cases shall be identified as "Other" / "TPS Merch Recovery".
b. Note the time, date and location of the recovery (example: 11:03 am, November 27, Green exit).
c. List all merchandise recovered.
d. Do not add multiple recoveries to the same report; each TPS recovery shall be entered as a single incident with a unique CIRS case number.
NOTE: CIRS reports may be called upon if a case goes to criminal or civil trial and therefore are incident specific and shall only contain a single incident.
D. EAS Alarm Response
If an EAS alarm sounds, the uniformed TPS shall follow the procedures outlined below. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to respond to EAS alarms.
1. Guests with visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If you find the item on the receipt, deactivate the item and allow the guest to leave.
2. If the item is not on the receipt, ask the guest if they would like to purchase the item.
3. If the guest does not have, or cannot find a receipt, ask the guest which cashier rang up their purchase and verify with the cashier. If the purchase cannot be verified, contact another AP team member for assistance.
4. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to leave. Obtain a description of the guest and guest’s vehicle and enter it in CIRS.
2. Guest with NO visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If the guest does not have any purchases, ask if they have an electronic key - if so ask to see it.
2. Ask if guest has merchandise from another store - if so ask if they would like it deactivated.
3. If the guest does not have merchandise or an electronic key, allow them to leave the store.
4. If guest shows you Target merchandise that has not been paid for, ask if they would like to purchase the merchandise and allow them to purchase the item(s). If the guest refuses to purchase the item, ask for the merchandise back.
5. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to leave. Obtain a description of the guest and guest’s vehicle and enter it in CIRS.
APPREHENSIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section covers directives outlining the different types of external apprehensions and the AP team member requirements for each type.
B. Closed Circuit Television (CCTV) Apprehensions
Certified AP team members may make shoplifting apprehensions utilizing CCTV provided each of the following guidelines are followed:
1. The five steps for apprehension have been observed and can be documented by an AP team member.
2. The incident, or any portion of the incident is captured/recorded using non-time lapsed Target CCTV with sufficient surveillance maintained by AP team member(s) to observe the five steps.
NOTE: When two or more AP team members are involved, one team member shall maintain camera surveillance while the second team member makes the apprehension on the floor. If only one AP team member is on duty and is required to discontinue camera surveillance and go to the selling floor, the AP team member can not make the apprehension because sufficient surveillance will have been lost. If appropriate, attempt a PMR.
3. All documentation steps shall be followed to preserve evidence, including retention of all applicable video.
C. Service Desk Apprehensions
Shoplifter apprehensions involving Service Desk transactions shall only be made in the following circumstances.
1. All five apprehension steps have been observed by AP team member.
2. If the subject interacts with the Service Desk, the interaction has nothing to do with the shoplifting apprehension. (Example: After the first four apprehension steps are observed, the subject approaches the Service Desk to ask a team member a question, not related to the shoplifted merchandise. Then the subject attempts to leave the store with the merchandise. AP team member apprehends as subject exits the store.)
3. Single incidents where the DAPTL is contacted for approval prior to making the apprehension. In these cases the following steps must be clearly documented in the CIRS report, in addition to standard requirements:
a. The AP team member must have public view video clearly showing the subject entering the store WITHOUT the merchandise and later approaching the Service Desk with the merchandise.
b. The time and date the DAPTL was contacted for approval.
c. All video footage of the incident including entry of store, selection and apprehension. All video must be retained with case file.
4. Incidents where a person or group of individuals have known theft activity in an area and where the DAPTL
has given prior permission to a SPECIFIC AP team member to make an apprehension. The incident must be
documented as follows:
a. The AP team member must have public view video clearly showing the subject entering the store WITHOUT the merchandise and later approaching the Service Desk with the merchandise.
b. The time and date the DAPTL was contacted for approval.
c. All video footage of the incident including entry of store, selection and apprehension. All video must be retained with case file.
NOTE: Under NO circumstances are AP team members allowed to contact Service Desk team members in order to influence the outcome of a transaction.
D. Restroom / Fitting Room Apprehensions
AP team members are not allowed to conduct surveillance or make apprehensions in restroom and/or fitting rooms.
1. AP team members are not allowed to follow subject’s into a restroom or fitting room to conduct surveillance.
2. AP team members shall not ask another team member to enter a fitting room or restroom to conduct surveillance.
E. Transactional Fraud Apprehensions
Transactional fraud is defined as "using transactional documents dishonestly to cause a loss to Target". Transactional documents include; checks, credit cards, gift cards, merchandise vouchers and coupons.
Certified AP team members may make Transactional Fraud apprehensions only when ALL of the following conditions are met:
1. The AP team member has completed required training listed below:
a. Position's Basic Training Courses,
b. External Apprehension Certification and
c. Transactional Fraud Apprehension Training.
2. The AP team member has verified the transactional fraud. 3. The AP team member has pre-approval to make the transactional fraud apprehension from their Group Assets Protection Team Leader (GAPTL), DAPTL or Assets Protection Investigations Team Leader. 4. The pre-approval must include specific guidelines under which the apprehension shall be made, for example; the subject’s name, description and or account number, verification of the fraud from the account holder or bank or institution issues the transactional document.
NOTE: If the AP team member does not have pre-approval but observes behaviors that indicate an individual may be engaging in transactional fraud, the AP team member must contact one of the partners listed in 3. above and give details of the transaction in order to obtain approval prior to attempting apprehension.
F. Vendor/Partner Business Team Member Apprehensions
1. A Vendor team member is defined as: "A person who delivers a product or provides a service to Target. Vendor team members typically do not wear Red and Khaki. Vendor team members do not receive Point of Sale (POS) training or have access to the POS system." These cases are coded in CIRS as "External" cases. (Examples of Vendor team members: product representatives such as Coke or Pepsi, etc.)
2. A Partner Business team member is defined as a person who works within the four walls of a Target store/DC, but is not employed by Target. These cases are coded in CIRS as "Internal" cases. (Examples of Partner Business Team Members: Optical team members, team members working in Life Touch Studios, Minute Clinic team members, janitorial service team members, etc.)
AP team members are responsible for knowing which Partner Business team members conduct business in their buildings. When investigating a Partner Business team member, it is important to determine who employs an individual and whether Target assets, the Partner Business assets or both are involved. If there is any doubt regarding who employees an individual, contact Human Resources.
3. Vendor/Partner Business team member apprehensions shall be made using the following guidelines:
a. When the five steps for apprehension have been met:
1. The matter shall be handled like an external shoplifting incident.
2. If the vendor/partner business team member is working at a Target store/DC during non-business hours the vendor team member
may be apprehended as they are exiting the store/DC at the end of their work shift.
3. The DAPTL/Distribution GAPTL shall be advised that a vendor/partner business apprehension has occurred.
b. In cases where the five steps for apprehension have not been met:
1. The DAPTL/Distribution GAPTL shall be contacted to discuss the extent of the investigation and determine the
appropriate course of action.
2. The DAPT/Distribution GAPTL will decide whether or not the vendor/partner business team member shall be interviewed
to determine the scope of the theft.
NOTE: All interviews of vendor/partner business team members shall be conducted by the ETL-AP/APGL or DAPTL/Distribution GAPTL.
4. Contacting the vendor/partner business team member’s employer:
a. All contact with employer of the vendor/partner business team member shall be handled or coordinated by the DAPTL/APGL.
b. The DAPTL/APGL may contact the vendor/partner business company to inform them of the team member apprehension.
c. The DAPTL/APGL will inform the vendor/partner business that the apprehended team member is no longer permitted to
provide service to ANY Target store/DC.
NOTE: Target will not request the vendor/partner business terminate any apprehended team member; the call is to only to inform the vendor/partner business that the particular team member is not allowed to return to provide service at a Target store/DC.
NOTE:Target will not participate in any decision by the Partner Business regarding the apprehended team member’s employment.
5. When investigating a cash loss, partner with your Centralized Sales Auditor for assistance with recovery opportunities.
HANDCUFF USE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
AP team members who have successfully completed the Handcuff training shall be provided handcuffs to be used during an apprehension when a subject becomes violent or a danger to others.
B. Handcuff Use
1. AP team members may not carry or use handcuffs unless they have successfully completed the approved Target AP handcuff training program.
2. Handcuffs shall only be used in the following situations:
a. The subject being apprehended becomes violent,
b. The subject attempts to break away from the custody of the AP team member, or
c. There is reason to believe the subject may become violent or may pose a risk to the safety of AP team members, other Target team members or guests.
3. Handcuffs shall not be applied until the AP team member(s) is able to maintain reasonable control of the subject. If the AP team member(s) can not maintain control of the subject while handcuffing, the team member shall abort the apprehension.
4. The subject’s hands shall only be handcuffed behind them, and the handcuffs shall be double locked.
5. A subject shall not be handcuffed to another person or to any object (chair, car, etc.), except for handcuff bars in AP offices that are equipped with them.
6. A handcuffed subject shall never be left unattended.
7. Once a subject is handcuffed, the handcuffs shall only be removed in the presence of a law enforcement officer.
8. Handcuffs and handcuff keys are the property of Target and shall not be taken home by team members.
NON-PRODUCTIVE INCIDENTS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
A Non-Productive Incident (NPI) is defined as an apprehension that is initiated where no Target merchandise is recovered. This section outlines the steps that must be followed after any NPI.
B. NPIs Involving an Adult
The following outlines the steps that must be taken by AP team members after a NPI occurs:
1. Release the guest - Once it is determined that a guest suspected of shoplifting does not have merchandise, the guest must be released immediately. The AP team member(s) involved shall apologize to the guest for any inconvenience, and allow the guest to leave the store. If the guest requests to speak to a manager, refer the guest to the Leader on Duty (LOD).
2. Contact the DAPTL to inform that a NPI has occurred in the store.
3. Document the incident in CIRS as a NPI - Non-Productive Incident.
4. AP team member(s) involved must write out a chronological list of events identifying:
a. The five steps of apprehension observed (as applicable).
b. An attempt to identify where the subject may have discarded the merchandise and, if merchandise can be located, investigate how the AP team member did not observe the discard.
5. Partner with the ETL-AP/DAPTL and ETL-HR on corrective action.‘
6. Retain ALL video of the event as outlined in "Documentation Steps"
NOTE: Video of NPIs shall be retained with case files for a period of 7 years.
C. NPIs Involving a Juvenile
In cases involving a juvenile, all steps in B. above shall be followed. In addition, AP team members shall use good judgement when releasing a juvenile to ensure they may safely leave the premises (example: not allowing a juvenile to leave the store unescorted if the apprehension took place during daylight hours and it has since become dark). In these cases, the AP team member may choose to contact the juvenile’s parent or another responsible party.
SEARCHES OF PERSONS, PRIVATE RESIDENCES OR MOTOR VEHICLES
Revision: 01-2006 Effective: 02-22-2006
A. Searches of Persons
1. AP team members are not allowed to conduct physical searches of subjects. Physical searches may only be conducted by law enforcement.
2. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions. CIRS narrative must be documented to indicate subject requested possessions to be searched by AP team member.
B. Searches of Private Residence or Motor Vehicles
1. AP team members will NOT participate in a search of a private residence or motor vehicle.
2. At the request of law enforcement, AP team members may provide assistance in identifying company merchandise.
a. GAPTL approval is required prior to AP team members assisting in any search assistance as outlined in B. 2. above.
b. If the assistance criteria listed above is met, the role of the AP team member is to only answer questions and/or verify Target merchandise.
PURSUIT OF SHOPLIFTERS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Shoplifter apprehensions are to be handled in a professional manner and as discreetly as possible. Safety of guests and team members always comes first.
1. Fleeing Shoplifter
a. If a shoplifter attempts to flee after being confronted, do not give chase in any manner (running, driving, etc.).
b. Store based AP team members shall not use any vehicle to follow or pursue a subject for any reason.
c. AP team members shall not encourage, condone, suggest or ask another Target team member or anyone else to chase a fleeing shoplifter.
2. Documentation
a. If a shoplifter flees, the AP team member shall document the incident in CIRS as a Known Theft Report using the steps outlined in the Documentation section of this manual.
LAW ENFORCEMENT REFERRAL GUIDELINES
Revision: 01-2006 Effective: 02-22-2006
A. General Referral Guidelines
1. The ETL-AP shall be responsible for partnering with local law enforcement / prosecutors office annually to determine the prosecution requirements for their jurisdiction and must have a completed Prosecutor’s Questionnaire on file in the Assets Protection office. The Prosecutor’s Questionnaire shall be updated annually to ensure the most current practices are being followed and a copy of the Questionnaire shall be kept in the local AP Office.
2. AP shall refer for prosecution all individuals apprehended for retail theft when the value of the merchandise is $20.00 or greater and the case meets local prosecution requirements.
NOTE: If a case meets/exceeds the $20.00 referral guideline, but is NOT referred, the reason for non-referral must be included in the CIRS narrative. (Example: Local jurisdiction limits require merchandise in excess of $75.00 in order for prosecution.)
3. A team member witness, of the same gender of the suspected shoplifter , must be present in the room at all times during the detention.
B. Juvenile Referral Guidelines
A juvenile is typically defined as an individual who is under the age of eighteen (18).
1. Juveniles apprehended for retail theft shall be referred for prosecution under the same guidelines as adults.
2. In addition to guidelines listed in A. above, the following referral procedures also apply to juvenile cases:
a. When a juvenile is referred for prosecution, a parent/guardian or responsible adult party shall be notified of the incident after responding authorities have arrived and taken custody of the juvenile.
b. AP team members shall make at least two (2) attempts to contact the parent or responsible party. If the juvenile’s parent/guardian cannot be contacted, the juvenile shall be turned over to the police. The CIRS report shall be noted with the time/date of attempted contact, phone number(s) called, and to whom the juvenile was released.
c. If law enforcement does not respond to requests for assistance, contact your DAPTL for guidance.
d. Apprehended juveniles shall not be photographed, unless required by local jurisdiction.
NOTE: Any juvenile NOT referred to authorities must have a parent/guardian or responsible adult party contacted immediately. If the parent or responsible party cannot be contacted within one half-hour (30 minutes) and after three attempts to reach them, contact law enforcement and release the juvenile to them. Document the number of attempted contacts, contact number and to whom the juvenile was released in the CIRS narrative.
C. Team Member Referral Guidelines
In addition to the General Referral Guidelines listed in A. above, the following guidelines apply to team members apprehended for shoplifting:
1. AP team members will refer for prosecution and seek restitution for loss from all team members apprehended for committing crimes that involve Target, a Partner Business or Vendor when the case meets local prosecution requirements.
2. Recommendations to refer for prosecution shall be made by the ETL-AP/APGL. The ETL-AP/APGL will also consult with HR regarding the recommendation to refer for prosecution to determine if there are any mitigating circumstances to be considered regarding the referral.
3. The DAPTL/Distribution GAPTL must approve the recommendation to refer a team member for prosecution. The DAPTL/Distribution GAPTL approval must be documented in the HR cover letter as follows:
a. "Approved for referral",
b. Date DAPTL/Distribution GAPTL approved referral, and
c. DAPTL’s/Distribution GAPTL’s signature.
4. The decision to terminate a team member for shoplifting shall only be made by the appropriate HR team member.
NOTE: AP Director / Vice President approval shall be required for situations where Target has filed a police report and later requests to dismiss the criminal charges filed against the team member. Specific details shall be communicated through the GAPTL.
PHOTOGRAPHING OF APPREHENDED SHOPLIFTERS
evision: 01-2006 Effective: 02-22-2006
A. Photographing Shoplifters
1. Adult shoplifters - AP shall photograph all adult shoplifters unless prohibited by local statutes or ordinances.
2. Team Member Shoplifters - AP will not photograph any team member apprehended for shoplifting during working or non-working hours.
3. Juvenile Shoplifters - AP will not photograph any juveniles apprehended for shoplifting, unless required by local statutes or ordinances.
B. Photograph Retention
1. All photographs shall be retained in the case file.
2. Under no circumstances will any photograph of an apprehended shoplifter be displayed in open view, on any office wall or in any other manner, or removed from Target property for personal use.
TRESPASS NOTICE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Trespass statutes define what constitutes a trespass. State laws generally provide that remaining on private property without permission is trespassing. An individual is usually trespassing when refusing to leave our store/DC after we have asked them to leave, either orally or by trespass notice.
B. Situations Warranting a Trespass Notice
Trespass notices require the approval from the ETL-AP/APGTL or higher. The use of a trespass notice is appropriate in the following situations:
1. When a subject has been apprehended at any Target location on more than one occasion.
2. When a person apprehended is in possession of a weapon.
a. Follow procedures outline in Safeness Weapons Directive.
b. If a weapon is discovered while the subject is detained, the AP team member shall ensure the safety of all team members and guests first, and if possible, remove and secure the weapon and handcuff the subject. The AP team member shall then contact law enforcement to advise of situation involving a weapon.
CAUTION: If the subject produces a weapon in a threatening manner at any time, the AP team member(s) shall disengage and allow the subject to exit the store/DC. The AP team member shall attempt to get a description of the sub-ject’s vehicle, so long as doing it does not put anyone in danger, and enter descriptions of both the subject and the subject’s vehicle into the CIRS report.
3. When the person apprehended has vandalized property or merchandise.
4. Persons who exhibit lewd or lascivious behavior.
NOTE: If the AP team member(s) feel a trespass notice is warranted, but the incident does not meet the criteria listed above, the team member will partner with their DAPTL/Distribution GAPTL for approval prior to issuing the notice.
C. Issuing a Trespass Notice
1. Location - A trespass Notice shall apply only to the location where the subject was apprehended or the incident took place.
NOTE: A Trespass Notice can be issued for multiple locations with DAPTL/Distribution GAPTL approval. The Trespass Notice must indicate the specific store/DC locations and a specific reason for the multiple locations. The AP team member involved must document the CIRS report to indicate DAPTL/Distribution GAPTL approval and Trespass Notice locations.
2. All Trespass Notices must contain the following elements:
a. The date and time the notice was issued.
b. Name of the person to who the notice is being issued.
c. District or Region of the Target store/DC issuing the Trespass Notice
d. The specific store (or stores with DAPTL/Distribution GAPTL approval) from which the subject is being trespassed.
NOTE: AP team members are NOT authorized to ban subjects from all Target stores/DCs, or ban subjects for life. All multiple location notices must be approved by the DAPTL/Distribution GAPTL prior to issuing.
3. The completed Trespass notice shall be given to the apprehended subject and a copy of the notice retained in the case file.
4. Document the CIRS report to indicate a Trespass Notice was issued.
NOTE: A copy of a blank Trespass Notice can be found on the AP Zone, under the Forms-All tab.
D. Violation of a Trespass Notice
If an individual who has been issued a Trespass Notice violates the notice and returns to the store/DC, ask the individual to leave the property. If the individual refuses to leave, contact law enforcement for assistance and document the incident in CIRS.
E. Team Member Trespass Notices
In situations that warrant the issuance of a Trespass Notice to a team member or former team member, the following shall apply:
1. Immediately contact your DAPTL/Distribution GAPTL to inform them of the situation prior to issuing the Trespass Notice.
2. The DAPTL/Distribution GAPTL will partner with the appropriate Employee Relations / Human Resources contacts at the Regional or Headquarters level
ACCOMPLICES
Revision: 01-2006 Effective: 02-22-2006
A. Shoplifter Accomplices
1. Target defines a shoplifter accomplice as:
a. A person who assists another in a crime of retail theft, but is not leaving the store with merchandise.
b. Someone for whom only some of the five apprehension steps have been observed.
2. AP team members may detain all active participants in a shoplifting incident only when all five apprehension steps have been observed for each participant.
3. Since a shoplifter accomplice only participated in some of the five apprehension steps they will not be detained, questioned or referred to authorities for prosecution.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
B. Box Stuffing Accomplice
Box stuffing is defined as "When a person puts merchandise inside a box or in packaging of another product, he/she pays for what product should be in the box, but not the correct merchandise."
1. AP team members may apprehend a box stuffing accomplice if:
a. The accomplice is leaving with merchandise
AND
b. The AP team member has no reasonable doubt the accomplice knows the box contains concealed merchandise (example: AP team member witnessed accomplice holding box while second subject stuffed merchandise inside, then accomplice attempted to exit with box.).
c. The case must be documented in CIRS indicating the steps observed to merit the accomplice apprehension.
C. Team Member Accomplice
1. Target defines a team member accomplice as an individual who is not a Target team member and participates in an under ringing or passing merchandise with a Target team member. A team member accomplice may be a guest, Partner Business team member or a Vendor team member.
2. Apprehension - A team member accomplice may be apprehended when probable cause exists to believe the individual is actively participating in the crime, based on the following criteria:
a. An AP team member observes the individual select the merchandise and bring it to a cashier lane.
b. The individual makes the purchase with either a check or cash, thus verifying the individual knew the amount of the purchase.
NOTE: Apprehensions of team member accomplices shall not be made on credit card purchases.
c. The items purchased have been line item voided, zero transactions total or passed outright.
d. The under ringing or merchandise passing must result in a significant difference in the purchase price to support the inference that the subject and accomplice were knowingly participating in a crime. (Example: Purchasing a DVD player for $2.50 can indicate the guest was participating in an under ringing crime.)
e. The incident must be captured on conventional or digital CCTV.
3. Apprehension Procedures
a. Apprehend the individual as they leave the store and process as an external shoplifting case.
b. Contact law enforcement immediately.
NOTE: The subject shall be apprehended only if the AP team member has enough evidence to contact law enforcement immediately and prove that the individual was involved in a crime. Do not wait to contact law enforcement while the team member is being interviewed.
c. In cash cases refund the purchase with cash.
d. In check cases, write "VOID" across the front of the check and retain the original check as evidence.
e. Retain original receipts/refund slips.
4. When the case does not meet the procedures listed in 2 & 3 above:
a. Approach the individual and identify yourself as a Target team member.
b. Politely explain to the individual that the purchase was charged at an incorrect amount.
c. If the purchase was an underring, ask the individual to re-purchase and identical item at the correct price. Obtain the duplicate item(s) for the individual and hold the original item(s) as evidence.
d. If the individual does not wish to re-purchase the item(s), refund the purchase.
e. Retain merchandise as evidence or photograph merchandise as jurisdiction allows.
f. If the individual refuses to cooperate and insists on leaving with the merchandise, allow the individual to do so. Indicate the subject and vehicle description in the CIRS report.
g. After receiving HR approval, an interview may be conducted with the team member. (See Team Member Interviews)
5. Document the case appropriately in CIRS using the steps outlined in the Documentation section.
EVIDENCE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Any property related to an Assets Protection case, whether Target property, non-Target property or contraband shall be treated as evidence and protected, preserved and documented as outlined in this section.
B. Evidence Documentation
1. Evidence Log - All stores/DCs must maintain an evidence log and the log shall be updated each time a piece of evidence is placed in or removed from the evidence locker. The evidence log shall contain:
a. Date and time of entry or removal of evidence,
b. The name of the team member entering or removing the evidence,
c. The reason for entry/removal of evidence, and
d. CIRS case number related to the evidence.
2. Evidence Locker - Each store shall maintain a designated evidence locker or similar lockable area for evidence retention.
3. Evidence Tag - An evidence tag must be affixed to all items obtained in the apprehension of a subject. At a minimum all evidence tags must contain:
a. AP team member’s name and initials,
b. The CIRS case number, and
c. Date of apprehension
C. Photographing Evidence
All evidence shall be photographed and the photographs properly labeled as evidence. Merchandise shall only be kept as evidence if local jurisdiction requires, any jurisdictions allow certain forms of evidence to be photographed as a method of preservation. The ETL-AP/APGL shall be responsible for partnering with local law enforcement to understand the local jurisdiction guidelines.
1. When photographing merchandise, follow these steps:
a. Take a full shot of the item, accurately depicting the color, features and any other identifying aspects of the item.
b. Take a close up photo(s) of the item depicting the price tag, labels and/or any damage to the item.
c. Label all photographs with the date, time, name of subject and CIRS case number.
d. Retain all photographs in the case file.
2. After photographing, return the merchandise to the owning department, unless local jurisdiction requires merchandise be held, in which case merchandise shall be stored in evidence locker.
D. Company Property
All recovered merchandise, any item the subject may have removed from the merchandise and discarded (packaging, price tags, vendor tags, defeated merchandise protection tags, boxes, etc.), company documents (including but not limited to POS receipts, vouchers, gift cards. gift receipts, refund documents, etc.), and recovered cash shall be treated as evidence.
1. When logging company property as evidence, the following applies:
a. Original documents are preferred; if law enforcement requires an original document, make a copy for evidentiary purposes.
b. If photocopies are used, document the location of the original document in the CIRS report (example: Original receipt retained by Minneapolis Police Officer John Smith).
c. All company documents shall be initialed and dated by an AP team member (in small writing in the corner of the document).
d. Record each item of recovered property in the "Evidence" section of the CIRS report.
e. Complete an evidence tag for any item retained by law enforcement or Assets Protection and affix to piece of evidence.
f. Log all items on the Evidence Log.
E. Non-Company Property
All Non-Company Property (evidence) recovered from a subject shall be recorded in the same manner as Company Property using the steps listed in D. above.
F. Contraband
Contraband is defined as items or goods that are illegal to possess, such as weapons, narcotics, drug paraphernalia, etc.
1. All contraband discovered by AP team members shall be recorded in the "Evidence" section of the CIRS report, marked with an Evidence Tag and turned over to law enforcement.
2. AP team members are forbidden from retaining/possessing contraband.
G. Preserving Evidence
Following an apprehension, preserve all evidence in the following manner:
1. Affix an Evidence Tag to all merchandise, non-company property and contraband recovered during the apprehension.
2. Prior to turning over any evidence to law enforcement, ensure the evidence is properly tagged and that a law enforcement officer signs for each item using their name, initials and date on the Evidence Log.
3. Store all physical evidence (merchandise, company documents, tags, etc.) in a bag or container and seal the bag/container to protect the item(s) from tampering.
4. Attach the evidence property tag to the sealed container.
5. If AP will be retaining the evidence, place the sealed bag or container in the evidence locker or similar lockable area in the AP office.
AP INCIDENT DOCUMENTATION
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
All incidents must be properly documented by an AP team member in the Common Incident Reporting System (CIRS). All on-going investigations shall be documented in the Common Investigations Management System (CIMS); when the investigation escalates into an incident, the case information shall be moved to the CIRS system.
A case file shall also be completed for each incident and copies of the case file shall be retained in the store/DC for a period of seven (7) years and a copy of all Internal casesshall be given to the ETL-HR.
B. CIRS/CIMS Documentation
1. CIRS and CIMS files are considered part of the investigative process and may be subject to subpoena and disclosure if a case goes to trial. Cases shall be documented in a complete and professional manner.
2. Narrative - The case narrative shall be written in a clear concise format and shall include at minimum the following:
a. Five steps of apprehension - Provide a detailed, chronological order of each of the five steps, and where and when they took place. If a step is missed, and a Productive Merchandise Recovery (PMR) takes place, identify the missing step(s) and reason in the narrative. (Example - PMR conducted because APS lost sight of subject on sales floor and was unable to maintain surveillance.)
b. Detailed description of why subject was observed. (Example: "Subject entered building wearing a large winter coat and the temperature outside was 89oF," not "Suspicious suspect entered the building".)
c. Names of team member(s) involved - List the names of all team members and their roles within the apprehension.
d. Law Enforcement - If law enforcement is involved in an apprehension or if the subject is referred to law enforcement detail the role law enforcement played in the stop. Also, note this information in the law enforcement section of the CIRS report.
NOTE: Narrative shall be noted if law enforcement decides to make the apprehension, such as when AP has not observed all five steps of apprehension. In these cases AP team members may assist law enforcement.
e. Weapons - Indicate if a weapon is present at any time during any incident. Also indicate if the weapon was used during the incident (i.e. Razor blade used to cut open DVD package).
f. Handcuffs - If a subject is handcuffed, indicate who handcuffed the subject and why the handcuffs were applied (reference Handcuff Directive).
g. Detailed description of apprehension location - Specifically identify the location where the apprehension took place, (E.g. "Green Main Exit" not "Exit").
h. Surveillance of the incident - Note whether CCTV, physical surveillance or both were used to observe the incident.
i. Other cases/information - Reference other CIRS/CIMS cases that led to initial observation of the subject or supporting evidence to the apprehension. Also, if AP team member was tipped by another team member or guest, and witness statements gathered after apprehension.
3. Narratives are to be treated as evidence and shall NOT contain the following::
a. Subject description (race, gender, sex, age, etc.) - The CIRS report has a section that asks for subject description and any information shall be documented here. The narrative shall NOT contain this information; it shall contain only the facts leading up to the apprehension/incident.
b. Slang terms, jargon or acronyms - Narratives may be used as evidence during criminal/civil cases. Therefore, all jargon and slang terms shall be avoided and all acronyms spelled out (i.e. Assets Protection Booking Room instead of AP Booking Room).
c. Generalizations- The narrative is a factual description of what took place, and shall not contain any opinions of the team members, generalizations about the subject or assumptions of what they may have done or intended to do.
d. Multiple cases/incidents - An individual CIRS case must be completed for each incident; cases occurring on the same shift are not to be grouped together into a single incident.
C. Case File -
A case file must be created for all apprehensions/incidents within a store/DC. The AP team member involved shall be responsible for ensuring all evidence is collected and filed properly. At a minimum the case file must contain the following:
1. A copy of the CIRS narrative and any other related CIRS/CIMS cases.
2. Photos - Any photos taken of the subject/evidence shall be kept with the case file. Photos must be labeled with the case number and date.
3. Video - Copies of video relating to AP cases/apprehension shall be retained for a period of 7 years.
a. Video shall include observation of the five apprehension steps.
NOTE: If a step is not captured on video, the CIRS report must be updated indicating why the particular step was missed. (Example: Limited camera coverage in automotive section did not allow for constant video surveillance.)
b. Video shall be transferred to a VHS or DVD/CD and properly labeled with the date and case number.
c. All other video shall be retained for a minimum of 30 days.
NOTE: Video must be retained for all AP incidents/apprehensions and kept with the case files for a period of seven (7) years. All other video shall be retained for a minimum of 30 days unless otherwise noted.
NOTE: If video is copied to a VCR tape, ensure the tab has been removed to prevent over-taping.
NOTE: If law enforcement requests a copy of the videotape, make a copy and retain the original. Original recordings shall be provided to law enforcement upon the receipt of a subpoena; in such cases ensure the store/DC retains a copy prior to turning over the original. If law enforcement insists on taking custody of the original without a subpoena, provide the original but ensure a copy is retained. Ensure your DAPTL/Distribution GAPTL is notified any time law enforcement requires a copy of evidence.
4. Witness statements - All team members involved shall be required to give a witness statement of the incident and these statements shall be retained in the case file. Any other statements gathered by AP team members shall be properly labeled (case number and date) and filed in the case file.
5. A copy of the Trespass Notice (if applicable).
NOTE: In the event of a serious incident (assaults with serious injury, death, sexual assaults, armed robbery) or any other incident receiving media attention, the ETL-AP/APGL shall partner with the DAPTL/Distribution GAPTL for further guidance regarding the scope of additional evidence to be retained in the case file.
AUTHORITY TO APPROVE CIRS CASES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section outlines the authority and requirements for CIRS case approval.
B. Approval
1. AP team members are not permitted to approve cases they have initiated and entered into the CIRS reporting system.
2. All cases shall be approved by the next level AP supervisor (or higher).
3. Prior to CIRS case approval, the approver shall review the case for:
a. Complete and accurate narrative, including details of the case outlining the five apprehension steps, a chronological sequence of events from subject entering store/DC to apprehension/exit, proper spelling and limited use of acronyms.
b. Proper documentation of the case, including team members involved, law enforcement involvement, any weapons used/found, whether a subject was handcuffed, location where the incident took place, date and time of incident, etc.
c. Directive compliance.
d. Complete case file including any photos, witness statements, accompanying video, etc.
e. Ensure the case is properly coded.
NOTE: Cases not meeting above minimum standards shall be sent back for re-work. The supervisor shall work with AP team member initiating the case to ensure complete and accurate details and coach team member on deficient case details.
4. Supervisors shall review cases for approval on a daily basis.
5. Cases shall be approved or returned for re-work within 48 hours of submission.
NOTE: Details used in CIRS are considered evidence and may be called upon if a case is brought to trial. It is vital that team members complete the narrative in a timely fashion with the facts of the case. The report is designed to capture the sequence of events and must be a factual list of events. Team members must refrain from adding opinions or assumptions when documenting the case.
TICKET FRAUD
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Ticket Fraud is defined as "Changing the price on merchandise with the intent of purchasing the merchandise at a reduced price."
B. Ticket Fraud Apprehension
1. An Apprehension shall only be permitted when ALL of the following criteria have been met:
a. Written confirmation has been received that your local jurisdiction will prosecute Ticket Fraud referrals and this confirmation is on file in the store and with the DAPTL.
b. The person or group involved has known theft or Ticket Fraud activity and the known activity is documented in a CIRS narrative.
c. The AP team member has pre-approval to make the Ticket Fraud apprehension from their GAPTL, DAPTL or Investigations Team Leader.
d. All elements of the Ticket Fraud have been observed:
1. Selection of the item. 2. Placement of the new ticket on the item.
3. Purchase of the item at the incorrect price.
e. If selection, removal and placement have been observed, but an apprehension cannot be made due to other criteria not being met:
1. Handle the incident by asking the cashier to request that the price be
checked. The cashier can then inform the guest of the correct price. 2. Partner with your DAPTL or Investigations Team Leader.
3. Gather all evidence and document the incident in CIRS using the "Ticket
Fraud" classification.
FOOD CONSUMPTION / FOOD PASSING INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This Directive applies to all areas of food sales (Food Avenue, Starbucks, etc.) as well as any other food items available for sale in Target stores. It also applies to single or multiple incidents of food consumption or passing.
B. Handling
1. Incidents of team member food consumption and food passing shall be treated as a policy violation and referred to Human Resources for further handling. AP will NOT conduct an interview or refer for prosecution these types of incidents, however they may assist HR by providing information and supporting documentation.
2. Investigations that reveal cash theft or theft in bulk (example: a case of pop) shall be handled by AP as a theft (internal or external). AP must observe the five steps prior to apprehension.
TEAM MEMBER DISCOUNT VIOLATION INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This Directive outlines the procedures for an investigation of a team member suspected of a violating Target’s Team Member Discount policy.
B. Investigation/Apprehension Steps
1. AP shall notify HR as soon as they become aware of a discount policy violation.
2. AP shall conduct an investigation to establish the scope of the team member’s violation.
3. If the investigation reveals other possible dishonest activity, AP shall open a team member investigation and document the investigation in CIMS.
4. If no additional information of other possible dishonest activity exists, the case shall be immediately forwarded to HR or higher level of management for handling.
TEAM MEMBER INTERVIEWS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Team member interviews shall be conducted as a part of an internal investigation. Only AP team members who have successfully completed Target’s Assets Protection Internal Interview Certification are authorized to conduct team member interviews.
NOTE: An AP team member who has successfully completed Internal Interviewing Training and is in the process of becoming certified, may conduct a team member interview in the presence of another trained/certified AP team member.
B. Conducting a Team Member Interview
1. Prior to conducting any team member interview, supervisor approval is required.
2. Prior to conducting a team member interview, the AP team member shall partner with:
a. The appropriate HR Partner or STL.
b. The next level AP team member.
NOTE: If the HR or STL/DC Team Leader disagrees with the decision to interview the team member for dishonesty, the AP team member shall meet with the HR and/or STL/DC Team Leader to discuss their concerns. If a mutual agreement cannot be reached, the AP and H. R. team members shall contact the DAPTL/Distribution GAPTL and Human Resources Representative (HRR). Together the DAPTL/Distribution GAPTL and HRR shall make the final decision as to whether or not the team member will be interviewed.
c. The AP team member shall present a written summary of the investigation findings (HR Cover Letter) to the HR or STL/DC Team Leader.
3. Team member interviews are to be conducted in accordance with all Target internal interviewing procedures.
4. Before conducting an interview of a team member there must be evidence that the team member has participated in a dishonest activity. Team member interviews shall NOT be made solely on the basis of an implication by another team member. There must be corroborating evidence in addition to any implication and the evidence shall be presented in the written summary of the investigations findings (HR Cover Letter). Some examples of "Other" evidence:
a. Digital or standard CCTV video
b. Merchandise/hand tags
c. Product wrapping
d. System reports
TIME AND ATTENDANCE VIOLATION INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
If an AP team member becomes aware of any time card/attendance policy violations they shall handle as follows:
1. Immediately forward all information regarding the violation the ETL-HR/Distribution HRM/HRR.
2. Do not conduct an independent investigation into the suspected time card/attendance violation.
3. If an AP team member is requested to support a time card/attendance investigation, contact the DAPTL/Distribution GAPTL or next level AP supervisor for approval.
4. If the time card/attendance violation involves an AP team member, inform the ETL-HR/Distribution HRM/HRR and contact your DATPL/Distribution GAPTL for guidance.
EXECUTIVE INVESTIGATIONS / INTERVIEWS
Revision: 01-2006 Effective: 02-22-2006
A. Investigations
1. AP team members who have knowledge or suspicion of a Target executive violating a company policy shall notify their next level AP supervisor.
2. The supervisor shall make the determination whether to investigate the executive and who shall be responsible for the investigation.
B. Interviews
1. Once the supervisor makes the decision to interview an executive, the interview shall be conducted by one of the following:
a. DAPTL, ITL or Distribution GAPTL
b. GAPTL,
c. Director of Assets Protection, or
d. Vice President of Assets Protection.
2. Prior to engaging in an interview, the interviewer must have prior approval from the GAPTL or Director/Vice President of Assets Protection and the ETL-HR/Distribution HRM/HRR.
UNDERCOVER INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Definition
An undercover investigation is defined as "Placing a contract individual, law enforcement officer or team member into a non-AP store/DC position on multiple occasions for the purpose of uncovering serious security or policy violations."
B. Approval
The Director/Vice President of Assets Protection must approve any investigation where Assets Protection proposes using an undercover investigator. This applies to any store/DC-based undercover investigation.
NOTE: Utilizing AP team member from another Target location to assist store AP related surveillance is not considered to be an undercover investigation. (Example: An ETL-AP/APGL covering vacation at an alternate location for another ETL-AP/APGL.)
PHARMACY INVESTIGATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This Directive outlines AP policies for handling Pharmacy Investigations.
B. Investigations
1. Any proposed investigation of a Pharmacist or Pharmacy team member shall be immediately communicate to the DAPTL.
2. The DAPTL shall then discuss the investigation with the Pharmacy Supervisor, GAPTL and ETL-HR prior to any action.
C. Fraudulent Prescriptions
1. AP team members shall not make any apprehensions on fraudulent prescription cases.
2. If requested, AP team members shall support fraudulent prescription cases by gathering evidence for law enforcement (such as video footage, subject or vehicle descriptions, etc.).
3. AP team members shall become involved in fraudulent prescription cases if physical danger is imminent to team members or guests.
4. Pharmacists shall notify local law enforcement and professional boards as required.
D. Pharmacy Keys
1. Pharmacies are operated under a separate keying system. The Pharmacy shall not be opened by anyone other than a registered Pharmacist under any circumstances.
GUEST SERVICE ISSUES / GUEST INCIDENT
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section addresses the proper handling of Guest Service Issues and Guest Incident filed at the store level.
B. Guest Issues Involving AP Team Members
1. The ETL-AP shall contact the DAPTL and STL upon notification of any guest issues involving another AP team member.
2. The DAPTL and STL shall determine whether the situation is a Guest Service Issue or a Guest Incident.
C. Guest Service Issues
1. A matter shall be treated as a Guest Service Issue if all of the following apply:
a. The guest complaint relates to the manner in which the guest was treated in the store, such as a NPI or receipt check, and does not involve any claim of bodily injury of property damage,
b. The guest is not represented by an attorney and
c. The matter can be resolved with a guest service payment of $200.00 or less in gift certificates, gift cards or a check.
2. If the matter does not meet all three (3) of the criteria listed above, it must be referred to the Guest Reporting Center to be handled as a Guest Incident.
NOTE: If there is any doubt about the matter meeting any of the Guest Service criteria, contact the Guest Service Reporting Center.
D. Handling a Guest Service Issue
1. The DAPTL shall handle a Guest Service Issue as follows:
a. Partner with the Guest Reporting Center and the STL.
b. Once contacted by the guest, investigate by reviewing any CIRS reports, case files, video, witness statements, etc. regarding the particular incident.
c. Contact the guest and attempt to resolve the issue.
d. Document all actions taken and communications with all parties.
e. Determine the best method to resolve the guest service issue: written apology, guest service payment ($200.00 or less) or an understanding that Target is not at fault.
f. If the matter can be resolved as a guest service issue, contact the GAPTL and present the case.
g. When a resolution has been reached, notify the Store Team Leader (STL) and District Team Leader (DTL) of the situation and resolution type and amount (if applicable).
NOTE: Guest Service payments must be charged to the store or district account, as directed by the DAPTL.
h. If the matter is resolved on a guest service basis, no written release from the guest is necessary.
i. Document all details of the case in CIRS including any type of settlement.
2. If after discussion with the guest it does not appear the matter can be resolved as a Guest Service Issue, report the matter as a Guest Incident and contact the Guest Reporting Center.
E. Guest Incidents
1. Any matter that does not meet the three (3) criteria for a Guest Service Issue (listed in C. 1. above) must be reported to the Guest Reporting Center as a Guest Incident.
NOTE: A claim is reported using the same procedures for reporting a Guest Accident.
2. The DAPTL shall discuss all Claims with their GAPTL and the STL.
=========================================
6/9/08
Yeah, this worked out real well didn't it!
After 23 months the Target v. Doe case was tossed out of court.
Double click for larger images:
6/7/08
Coupons at Target are now Void.
July 02, 2008
Target Coupon Fraudulently Tampered with and Transferred
Target no longer is able to accept the couponMINNEAPOLIS, Jul 02, 2008 (BUSINESS WIRE) -- Unfortunately, due to fraudulent tampering and transferring, Target no longer is accepting coupon offers for $5 off a $25 or more toy or general merchandise purchase at Target.
The coupons state they are valid through October 1, 2008. Target sent the original coupons for $5 off a $25 or more toy purchase via e-mail to approximately 85,000 guests during the months of February and March.
The altered coupon had an image and the word toy removed to make it appear to apply to any purchase. Kathee Tesija, executive vice president, merchandising, Target, said, Our goal is to always surprise and delight our guests with great values, and we are disappointed that some of our guests may be inconvenienced by our need to respond to this fraudulent tampering and transferring.
Guests who originally received the coupon will be notified via e-mail that the coupon no longer is being accepted, and they also will receive a $5 Target GiftCard by mail. In addition, Target stores are posting signs at all check-out lanes alerting guests that these coupons are no longer valid.
Target Coupon Fraudulently Tampered with and Transferred
Target no longer is able to accept the couponMINNEAPOLIS, Jul 02, 2008 (BUSINESS WIRE) -- Unfortunately, due to fraudulent tampering and transferring, Target no longer is accepting coupon offers for $5 off a $25 or more toy or general merchandise purchase at Target.
The coupons state they are valid through October 1, 2008. Target sent the original coupons for $5 off a $25 or more toy purchase via e-mail to approximately 85,000 guests during the months of February and March.
The altered coupon had an image and the word toy removed to make it appear to apply to any purchase. Kathee Tesija, executive vice president, merchandising, Target, said, Our goal is to always surprise and delight our guests with great values, and we are disappointed that some of our guests may be inconvenienced by our need to respond to this fraudulent tampering and transferring.
Guests who originally received the coupon will be notified via e-mail that the coupon no longer is being accepted, and they also will receive a $5 Target GiftCard by mail. In addition, Target stores are posting signs at all check-out lanes alerting guests that these coupons are no longer valid.
6/6/08
Gosh, I guess you are right and TARGET really SUCKS! Target Refuses Return, Says If Computer Doesn't Show Item, It Doesn't Exist!
Kirk and his wife spent over $4,000 last year at Target, but we have a feeling that figure is going to drop dramatically for 2008 after Target refused to refund Kirk $24 because they said they didn't have a record of his purchase in the system. In fact, they didn't have any record of the lampshade he was holding in his hands—it wasn't in their computer, and therefore it didn't exist, even after his wife went and brought an identical lampshade from the store shelves to the customer service counter. Said the clerk, "We don't carry this lampshade."
The “customer service” clerk scanned the shade and said “We don’t carry this lampshade.” Fine. Here it is. Doesn’t fit. Perfect condition. Just give me store credit, and I’ll go drop another $200 today in your store.
Nope. “There’s nothing I can do for you.” she says. My wife goes to see if she can find an identical one on the shelves. She does. Clerk’s Supervisor is here now. She scans it. That one doesn’t exist either. Hmm, strange. Flaw in Target’s system, they’ll probably give me the benefit of the doubt at this point.
Nope. “There’s nothing I can do for you.” I mention how much we spend at Target. Blank stare. Slight nod of acknowledgment. Okay, this is ridiculous. Go get your boss. Surely someone can override this policy. I’ve returned $200 jeans at Bloomingdales with no questions asked, no receipt, nothing.
Enter Eileen - C’mon Eileen. Surely, you’ll run my card, see how much we spend at Target, and give us the store credit. $24. Really now. I’m sure you put out fires around here all day long.
Nope. “There’s nothing I can do for you. Maybe if you know what date you purchased it?” We do. April 27. $306. Same day we bought a DVD player and other stuff we probably don’t need. “Hmm. No, I don’t see that.”
It's as if Target has employed some sort of Schrödinger's Inventory software, where if the system doesn't "see" the SKU, the lampshade is neither alive nor dead. Just invisible to their employees.
5/30/08
Reported elswhere on this blog is the case of Therrien v. Target Corporation. This is an update to that.
On 5/30/08 Judge Payne in Tulsa entered a judgement for Target ("judgment as a matter of law"). This was after the Therrien lawyers presented their case and before Target had to respond.
Today the Therrien lawyers put in a 3 point appeal in this matter. So while Target has in effect 'won', that may not hold. This case was once before dismissed but the appeals court reinstated it. So we will just have to wait and see what happens.
Double click on the below image to make it readable:
-----------------------------------------
On 5/30/08 Judge Payne in Tulsa entered a judgement for Target ("judgment as a matter of law"). This was after the Therrien lawyers presented their case and before Target had to respond.
Today the Therrien lawyers put in a 3 point appeal in this matter. So while Target has in effect 'won', that may not hold. This case was once before dismissed but the appeals court reinstated it. So we will just have to wait and see what happens.
Double click on the below image to make it readable:
-----------------------------------------
5/29/08
I always check to see who is dropping by my blogs and today I found an interesting drop in from San Antonio, Texas. John visited twice, once for 13 minutes.
So in looking a bit further I saw that he came to my site from having 'googled': "how to cheat target stores" and he later went on to look at the below Fox site. I will reprint them here, although I did already post it 2 months ago from the http://consumerist.com site.
Here is the into blurb from My Fox Milwaukee, however, it was too old to pull up direct from their site, but below this is a longish AP story with the details:
Target Security Guard Fired After Stopping Shoplifter
Last Edited: Wednesday, 26 Mar 2008, 6:03 PM CDT Created: Wednesday, 26 Mar 2008, 5:23 PM CDT
WITI-TV, MILWAUKEE -- Is Target on Target? That's what one of its former security guards wonders. The guard, who is a retired cop, thought he was doing the right thing when he stopped a teenager from stealing a bottle of booze. Instead, Target gave him the axe. FOX 6'sMyra Sanchick brings you the details.
=================================================
Security guard says Target Corp. fired him for stopping shoplifter
By The Associated Press
LAKE GENEVA, Wis. — A security guard at Target Corp. says he was fired after he stopped a teenager from stealing alcohol, an apparent violation of corporate policy that allows only designated supervisors to confront suspected shoplifters.Dean Babcock, whose age and hometown weren’t immediately available, said he just wanted to do the right thing.
On March 1 a 16-year-old customer slipped a bottle of rum in her bag, according to Babcock, who added that he verified the incident on store security cameras.Six days later the same girl put a bottle of tequila in her shopping basket, which Babcock said he again verified on the cameras.
This time Babcock approached the girl and asked if she had taken a bottle of rum the previous week. She said yes, according to Babcock. He asked whether she had taken a bottle of liquor that day too and she said yes, Babcock said.He saw the bottle was no longer in her shopping basket.
He asked whether it was in her bag, and she opened the bag to reveal the bottle there, Babcock said.He took down her information, called her father and let her go."I couldn’t call the police, and I thought I could handle it low-key, without the bosses finding out," Babcock told The Janesville Gazette.Two weeks later, the store manager called Babcock into her office and asked him to explain his version of the events, which he did."(She) said, ’You weren’t supposed to do that,"’ he said.The manager told him he should have approached the girl and asked if he could help her find something, Babcock said.
Only certain supervisors can stop suspected shoplifters, a step that security guards aren’t empowered to take."I could not ask her to put the alcohol back," Babcock said. "I could not accuse a guest of stealing."The store had no one on duty that day who had the authority to stop a suspected shoplifter, he said.Babcock was briefly suspended, and was then fired on March 25.
"I figured they were going to chew me out, but I didn’t think I’d get fired," he said.A message left with Target’s headquarters on Saturday evening by The Associated Press was not immediately returned. A phone listing for Babcock could not be found.Babcock said he doesn’t regret the actions that cost him his position."My job was not to stop her.
I knew that when I was hired," he said. "But I think any reasonable adult who sees a kid take a bottle of alcohol would do something about it."
So in looking a bit further I saw that he came to my site from having 'googled': "how to cheat target stores" and he later went on to look at the below Fox site. I will reprint them here, although I did already post it 2 months ago from the http://consumerist.com site.
Here is the into blurb from My Fox Milwaukee, however, it was too old to pull up direct from their site, but below this is a longish AP story with the details:
Target Security Guard Fired After Stopping Shoplifter
Last Edited: Wednesday, 26 Mar 2008, 6:03 PM CDT Created: Wednesday, 26 Mar 2008, 5:23 PM CDT
WITI-TV, MILWAUKEE -- Is Target on Target? That's what one of its former security guards wonders. The guard, who is a retired cop, thought he was doing the right thing when he stopped a teenager from stealing a bottle of booze. Instead, Target gave him the axe. FOX 6'sMyra Sanchick brings you the details.
=================================================
Security guard says Target Corp. fired him for stopping shoplifter
By The Associated Press
LAKE GENEVA, Wis. — A security guard at Target Corp. says he was fired after he stopped a teenager from stealing alcohol, an apparent violation of corporate policy that allows only designated supervisors to confront suspected shoplifters.Dean Babcock, whose age and hometown weren’t immediately available, said he just wanted to do the right thing.
On March 1 a 16-year-old customer slipped a bottle of rum in her bag, according to Babcock, who added that he verified the incident on store security cameras.Six days later the same girl put a bottle of tequila in her shopping basket, which Babcock said he again verified on the cameras.
This time Babcock approached the girl and asked if she had taken a bottle of rum the previous week. She said yes, according to Babcock. He asked whether she had taken a bottle of liquor that day too and she said yes, Babcock said.He saw the bottle was no longer in her shopping basket.
He asked whether it was in her bag, and she opened the bag to reveal the bottle there, Babcock said.He took down her information, called her father and let her go."I couldn’t call the police, and I thought I could handle it low-key, without the bosses finding out," Babcock told The Janesville Gazette.Two weeks later, the store manager called Babcock into her office and asked him to explain his version of the events, which he did."(She) said, ’You weren’t supposed to do that,"’ he said.The manager told him he should have approached the girl and asked if he could help her find something, Babcock said.
Only certain supervisors can stop suspected shoplifters, a step that security guards aren’t empowered to take."I could not ask her to put the alcohol back," Babcock said. "I could not accuse a guest of stealing."The store had no one on duty that day who had the authority to stop a suspected shoplifter, he said.Babcock was briefly suspended, and was then fired on March 25.
"I figured they were going to chew me out, but I didn’t think I’d get fired," he said.A message left with Target’s headquarters on Saturday evening by The Associated Press was not immediately returned. A phone listing for Babcock could not be found.Babcock said he doesn’t regret the actions that cost him his position."My job was not to stop her.
I knew that when I was hired," he said. "But I think any reasonable adult who sees a kid take a bottle of alcohol would do something about it."
5/24/08
Remember that:
--------------------------------------------------------------------------------
There are a lot of Anti-Tarbutt sites, just 'google' the term "target sucks" and you will find these and lots of others:
http://losangeles.tribe.net/template/pub,oc,Detail.vm?plugin=blog&inst=11706073&topicid=b19a86e8-9b69-41da-bf48-c490054b5bb2&commentid=0d8705c4-89c2-4711-8cf6-24459e00a7c0#0d8705c4-89c2-4711-8cf6-24459e00a7c0
http://targetsucks.org/forum2/index.php?PHPSESSID=2882cb752df4735d8b6dad5bfa4baf5e&board=1.0
http://www.cadenhead.org/workbench/news/2787/target-my-back
http://targetsucks.blogspot.com/
Need a Target Sucks Teddy Bear for $17.99? Look at: http://www.cafepress.com/targetsucks
http://groups.msn.com/TargetAPDirectives2008/homepage
--------------------------------------------------------------------------------Start your very own anti-Tarbutt blog or web site! Use the screen name 'target sucks', everyone else does, it isn't exclusive to any particular person.
There are a lot of Anti-Tarbutt sites, just 'google' the term "target sucks" and you will find these and lots of others:
http://losangeles.tribe.net/template/pub,oc,Detail.vm?plugin=blog&inst=11706073&topicid=b19a86e8-9b69-41da-bf48-c490054b5bb2&commentid=0d8705c4-89c2-4711-8cf6-24459e00a7c0#0d8705c4-89c2-4711-8cf6-24459e00a7c0
http://targetsucks.org/forum2/index.php?PHPSESSID=2882cb752df4735d8b6dad5bfa4baf5e&board=1.0
http://www.cadenhead.org/workbench/news/2787/target-my-back
http://targetsucks.blogspot.com/
Need a Target Sucks Teddy Bear for $17.99? Look at: http://www.cafepress.com/targetsucks
http://groups.msn.com/TargetAPDirectives2008/homepage
(look at the Target AP Directives here)
(look at the Target v. Doe Federal Court filing)
Target's hired gun law firm
5/14/08
Just another example of why TARGET SUCKS!
From the website: http://consumerist.com/
---------------------------------------------------------------
Target Employee Says Whatever She Feels Like At The Time
Abbey is annoyed with a woman who works at the new Target store in Washington, D.C., because the woman lied to her and wasted her time:
One of my roommates just got a Wii, so I decided to go to Target and get "Wario Ware: Smooth Moves." Before hitting the store, though, I gave their electronics department a call to see if they had the game in stock. A woman in electronics picked up the phone and when I asked her if she had the game, she quickly said, "Yeah, we've got that in stock." So I got up off my couch and walked over to the Target to buy my game.
When I got there, less than half an hour later, I checked the shelves - but no game. I went to the front desk to see if someone could help me find it. After a few minutes of being flirted with by his coworker (as a line steadily grew behind me), the guy at the electronics desk told me that in fact, no, they didn't have the game in stock.
Now, I'd be willing to believe that maybe in the twenty minutes it took me to get to the Target, someone snatched up the last copy of Smooth Moves. But then the guy at the desk (who was really helpful) said, point blank to me, "I don't know who answered your call, but they obviously just didn't feel like looking it up. Sorry about that." (Side note: my guess is that the flirty coworker was the woman who answered my call; she was the only other person working in that department, and she beat a hasty retreat when she heard what I was looking for.)
So, basically, Washington DC's shiny new Target is being staffed by people who would rather lie to potential customers than spend what turned out to be literally ten seconds to look something up on a computer. What a wasted trip.
—Abbey
PS - I sent essentially this same message through Target's contact form yesterday and got a standard "sorry, come again soon!" form letter.
-----------------------------------------------------
You need to chill out, Abbey. It's quite possible that the woman who answered the phone was a psychic in training, and she made a good faith effort to "see" the inventory without averting her gaze from her coworker's butt while he ran the cash register. Or what if it's Target Opposite Day and the employees are forced to reverse their answers? Managers love coming up with weird team-building exercises like that.
At any rate, just pretend that your trip to Target was a bonus Smooth Moves game—Nintendo's pretty innovative, so maybe they've worked real life pointless tasks into the mini-game concept by now.
From the website: http://consumerist.com/
---------------------------------------------------------------
Target Employee Says Whatever She Feels Like At The Time
Abbey is annoyed with a woman who works at the new Target store in Washington, D.C., because the woman lied to her and wasted her time:
One of my roommates just got a Wii, so I decided to go to Target and get "Wario Ware: Smooth Moves." Before hitting the store, though, I gave their electronics department a call to see if they had the game in stock. A woman in electronics picked up the phone and when I asked her if she had the game, she quickly said, "Yeah, we've got that in stock." So I got up off my couch and walked over to the Target to buy my game.
When I got there, less than half an hour later, I checked the shelves - but no game. I went to the front desk to see if someone could help me find it. After a few minutes of being flirted with by his coworker (as a line steadily grew behind me), the guy at the electronics desk told me that in fact, no, they didn't have the game in stock.
Now, I'd be willing to believe that maybe in the twenty minutes it took me to get to the Target, someone snatched up the last copy of Smooth Moves. But then the guy at the desk (who was really helpful) said, point blank to me, "I don't know who answered your call, but they obviously just didn't feel like looking it up. Sorry about that." (Side note: my guess is that the flirty coworker was the woman who answered my call; she was the only other person working in that department, and she beat a hasty retreat when she heard what I was looking for.)
So, basically, Washington DC's shiny new Target is being staffed by people who would rather lie to potential customers than spend what turned out to be literally ten seconds to look something up on a computer. What a wasted trip.
—Abbey
PS - I sent essentially this same message through Target's contact form yesterday and got a standard "sorry, come again soon!" form letter.
-----------------------------------------------------
You need to chill out, Abbey. It's quite possible that the woman who answered the phone was a psychic in training, and she made a good faith effort to "see" the inventory without averting her gaze from her coworker's butt while he ran the cash register. Or what if it's Target Opposite Day and the employees are forced to reverse their answers? Managers love coming up with weird team-building exercises like that.
At any rate, just pretend that your trip to Target was a bonus Smooth Moves game—Nintendo's pretty innovative, so maybe they've worked real life pointless tasks into the mini-game concept by now.
5/7/08
Target's Tulsa Case:
Regular readers may have seen extensive coverage here about a case in Tulsa, OK, where a shopper went to the assistance of a Target security guard who had called out for help and the customer was badly injured by the suspect who had a knife. A month ago the case was thrown out by the judge after the case had been presented but before Target put in their reply.
As I opined, it is now back for retrial, due to the Federal judge not having taken into consideration relevant Oklahoma statutes dealing with what is admissable. The Target AP Directives 2006 were part of this trial as well as the more current version of the security manual. Target continues to whine to the judge about keeping them 'confidential' and not part of the published court record - like they are some sort of secret - HA, that cat got out of the bag 2 years ago! Gosh, wonder who sent them a copy of the Directives????
The plaintiff is also asking for it to be heard by another judge:
Filed & Entered:
07/15/2008
Minute Order Docket Text: MINUTE ORDER by Judge James H Payne : Granting Plaintiff's Motion for New Trial ; reopening case; setting/resetting deadline(s)/hearing(s): ( Scheduling Conference set for 8/28/2008 at 10:30 AM before Judge James H Payne); granting [112] Motion for New Trial (pll, Dpty Clk)
As I opined, it is now back for retrial, due to the Federal judge not having taken into consideration relevant Oklahoma statutes dealing with what is admissable. The Target AP Directives 2006 were part of this trial as well as the more current version of the security manual. Target continues to whine to the judge about keeping them 'confidential' and not part of the published court record - like they are some sort of secret - HA, that cat got out of the bag 2 years ago! Gosh, wonder who sent them a copy of the Directives????
The plaintiff is also asking for it to be heard by another judge:
Filed & Entered:
07/15/2008
Minute Order Docket Text: MINUTE ORDER by Judge James H Payne : Granting Plaintiff's Motion for New Trial ; reopening case; setting/resetting deadline(s)/hearing(s): ( Scheduling Conference set for 8/28/2008 at 10:30 AM before Judge James H Payne); granting [112] Motion for New Trial (pll, Dpty Clk)
4/15/08
Ideal for College dorms!
Available at Target On Line for only $15.99 plus shipping!
A little defensive, are we? Then plunk this straight-to-the-point doormat on your front stoop. Sure to make visitors laugh, the simply designed and worded mat reads: Come back with a warrant. The indoor-outdoor carpet is perfect bound with stitched edges. Olefin. Wash with outdoor hose. Made in USA. 18Lx27W.
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4/14/08
3/10/08
Which one is Kerry L. Bundy????
Which is the real Kerry L. Bundy???
=======================================
Hi!! My name is Kerry L. Bundy from Faegre & Benson LLP.
================================ Don't believe her! I am Kerry L. Bundy and I was suing Target Sucks!
===========================================
No! STOP! I'm the real Kerry Bundy, I like to ski and I love kitties!
(If you can't figure out which is the 'real' Kerry L. Bundy then you aren't trying!)
============================================
2/22/08
Do you remember why there is a Target v. Doe civil suit?
Just in case you may have lost sight as to what the issue is in the Target Corporation v. John Doe case:
The First Amendment
Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.—
The First Amendment to the U.S. Constitution-------------------------------------------------------------------------
The First Amendment was written because at America's inception, citizens demanded a guarantee of their basic freedoms.Our blueprint for personal freedom and the hallmark of an open society, the First Amendment protects freedom of speech, press, religion, assembly and petition.
When the U.S. Constitution was signed on Sept. 17, 1787, it did not contain the essential freedoms now outlined in the Bill of Rights, because many of the Framers viewed their inclusion as unnecessary.However, after vigorous debate, the Bill of Rights was adopted.
The first freedoms guaranteed in this historic document were articulated in the 45 words written by James Madison that we have come to know as the First Amendment.
The Bill of Rights — the first 10 amendments to the Constitution — went into effect on Dec. 15, 1791, when the state of Virginia ratified it, giving the bill the majority of ratifying states required to protect citizens from the power of the federal government.
2/18/08
Target AP Directives
Revision: 01-2006 Effective: 02-22-2006
PREFACE
A. DirectivesAssets Protection (AP) Directives are the basic guidelines by which we conduct our business. As an AP team member, you are expected to follow the Assets Protection Directives at all times. Violation of any Directive shall be handled according to the applicable coaching and corrective action policy (see Corporate Policies - Counseling and Corrective Action).
Directives are to be followed by all team members and if you are instructed to violate a Directive you must immediately notify your supervisor. If the order involves your supervisor, notify the next level AP team member.The Directives are in addition to, and not intended to supersede any company policies and procedures. The Directives are not contracts, expressed or implied. Following the Directives does not guarantee continued employment by Target.NOTE:If you become involved in situations that are not covered by a Directive, you are expected to act in Target’s best interests and in a manner that avoids liability.
B. Note, Caution, Warning StatementsNote, Warning and Caution statements are used within the Directives to emphasize important and critical information. AP team members must read these statements to help ensure their safety and the safety of other team members and guests.
1. Note - A Note is a statement used to notify people of information that is important, but not hazard related.
2. Caution - A Caution indicates a potentially hazardous situation that, if not avoided, could result in minor or moderate injuries.
3. Warning - A Warning indicates a potentially hazardous situation that, if not avoided, could result in death or serious injury.
C. Revision Number/Effective Dates/Highlighted TextEach directive shall be noted with a Revision Number, the Effective Date of the revision and Change bars.
1. Revision Number - Directive revisions will be sequential indicating the number and year of the revision (example: 01-2006 = the first revision in 2006, 02-2006 = the secondrevision in 2006, etc.).
2. Effective Date - All Directives shall include the date the revision becomes effective.
3. Highlighted Text - Highlighted text (red font) is used to indicate changes within the current revision . This allows for easier review so the user can identify areas that havebeen modified.
AP GENERAL POLICIES
Revision: 01-2006 Effective: 02-22-2006
A. Confidentiality
AP incidents and cases contain sensitive material that must be treated as confidential. In addition, all AP team members must adhere to the following rules regarding confidentiality:
1. All information regarding investigations is considered confidential and shall not be
discussed with persons not involved with the investigation.
2. Information received from law enforcement is considered confidential and may not be
discussed with persons not involved with the investigation.
3. Information received from background screening, drug screening, previous employers,
proprietary systems, team members’ files and other similar information is considered
confidential and is not to be discussed with any persons not involved in the investigation.
Requests for this information by law enforcement shall be referred to the manager or
District Assets Protection Leader (DAPTL)/Distribution Group Assets Protection Leader
(Distribution GAPTL).
B. Information Security
AP team members are required to ensure the security of Target’s confidential information by using that information appropriately and safeguarding it. All Information that Target creates, stores, transmits, or uses in conducting its business is the exclusive property of Target.
1. Computers/Laptops/PDAs/Treos - Target computers contain sensitive information and steps must be taken to ensure the protection of that information at all times.
a. Passwords - Never share passwords with other people, your password shall be
used for your access only.
b. Computer Access - Ensure access to your computer is locked when leaving it
unattended.
c. Do not leave laptops/PDAs and Treos in exposed areas when traveling
(examples:In a car, hotel room, in checked luggage, etc.).
Target’s Information Security Policy can be found online at TGT under the Company & Culture tab.
C. Knowledge of Wrongdoing
AP team members will immediately bring to the attention of the appropriate Target team member (supervisor, next level supervisor, Human Resources, Integrity Hotline, etc.) knowledge of any:
1. Theft of any Target assets.
2. Falsification of Apprehension/Recovery reports.
3. Deviation from approved apprehension procedures.
4. Failure to report a Non-Productive Incident (NPI).
5. Detrimental conduct in violation of company polices, including but not limited to:
a. Possession or use of alcohol on company property.
b. Possession or use of a controlled substance on company property.
c. Possession or use of a weapon on company property.
6. Harassment.
D. Crimes Against Property/Persons
AP members must report any crimes against person and crimes against property occurring on Target property.
NOTE: This Directive does NOT apply to merchandise vadalism cases. Loss to Target property (including merchandise) is reportable via the Property Loss Program.
1. Documentation - The following documentation shall be required following any crime against a person or property:
a. Enter all cases into Common Incident Reporting System (CIRS) within 24 hours
of the incident, documenting the type of incident, parties involved and any actions
taken by AP and/or Target.
b. Obtain witness statements from all team members who were witness to the
incident.
c. Request copies of any police/mall security reports and retain in the case file.
d. Complete a post Serious Incident Report/NPI Follow-up Report when requested.
Return one copy to HQ and retain a second copy in the case file.
2. Notification
a. Notify the DAPTL/Distribution GAPTL of all crimes against persons and any
recurring crimes against property (i.e. patterns of car theft/vandalism).
b. Notify the STL in all cases of property loss. It shall be the STL’s responsibility to
ensure the appropriate Property Loss Reports are completed.
c. Notify the Guest Reporting Center.
d. Call Alert One (see Emergency Procedures Flip chart).
E. Minimum Age for AP Team Members
All AP team members must be at least 18 years of age at the time they are hired.
F. Conflict of Interest
Target AP team members may have full or part-time employment elsewhere, unless that employment would result in a conflict of interest as defined by Target’s Business Ethics - Code of Conduct and/or any additional items listed in this section.
AP team members shall be aware of the contents of the Business Conduct Guide and the provisions of the Guide with respect to Conflict of Interest, including Target’s policy on vendor gifts and other potential conflicts.
1. Existing Conflict
a. A Conflict of Interest exists when one (1) or more of the following apply:
1. An AP team member is employed by another business that competes
with Target or in a security position with another retailer that involves
apprehending shoplifters or dishonest team members
2. An AP team member’s other employment interferes with the ability to
perform essential functions of the job at Target.
3. An AP team member’s other employment conflicts with scheduling or court
commitments.
4. An AP team member’s other employment is a paid, sworn law enforcement
position where a team member is employed by a government entity (sheriff,
deputy sheriff, peace officer, etc.) in any community (due to the nature of
the work responsibilities).
5. An AP team member’s other employment is with a company with which
Target does business, if interaction with Target would be required or could
occur.
2. AP Team Members working in Non-AP Roles - Due to the unique responsibilities
associated with Assets Protection, AP team members are NOT permitted to work in
Non-AP positions within the same store.
NOTE: AP team members may work additional hours in a Non-AP position at an alternate store or Distribution Center (DC).
G. Court Testimony Payments
1. In some jurisdictions, AP team members may receive a fee from the court for appearing
as a witness on behalf of the State, County or City for cases stemming from or related
to their employment as Target team members.
2. Any witness fee checks shall be turned over to the Executive Team Leader - Assets
Protection (ETL-AP) or Assets Protection Group Leader (APGL) for deposit into the
appropriate account used to off-set business expenses. The DAPTL or Distribution
GAPTL shall provide the ETL-AP/APGL with the appropriate account information.
3. The ETL-AP shall partner with HR regarding payroll related questions for team
members and former team members testifying on behalf of Target.
H. Team Member Package/Locker Checks
Target reserves the right to monitor or inspect work areas or items that team members bring to work, like coats, purses, backpacks, bags or packages. Target also reserves the right to monitor or conduct inspections of work areas and/or personal property at any time.
This section outlines procedures for conducting team member package/locker checks.
1. Team member package/locker checks shall be conducted by an AP team member,
the Leader on Duty or contracted guards (at DCs).
2. Each store/DC shall have a designated location for team members and partner business
team members to secure packages while the team members are working.
3. Package checks of team members/partner business team members shall be performed
at the door as the team member exits after their scheduled shift.
4. A witness (example Leader on Duty, another AP team member, etc.) must be present
when conducting team member package/locker checks.
5. All vendor packages shall be checked at the service desk.
6. Team members shall not be allowed to keep any purchases or personal packages in
their work area or adjacent stockroom.
7. All team members/partner business team members must have the original sales receipt
in the package/shopping bag.
APPREHENSION GUIDELINES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section lists the steps that MUST be followed in order for an AP team member to make a shoplifting apprehension. All steps must be observed, unless otherwise noted, and a detailed description of each step documented in the CIRS case narrative.
B. Certification
Only certified AP team members are authorized to apprehend or assist in the apprehension of shoplifters. Certification is received upon the completion of the following AP Academy courses:
1. Nonviolent Crisis Intervention R - must be completed within 30 days of hire date.
2. Position's Basic Training Courses
3. External Apprehension Certification
C. Five Steps for Apprehension
Certified AP team members must observe all five steps prior to making a shoplifter apprehension.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
1. Initiation of Observation - The subject must enter the store/area without possession of Target merchandise.
2. Selection - The subject must be observed selecting Target merchandise from the display location.
3. Concealment - The subject must be observed concealing the merchandise, or the AP team member must have NO reasonable doubt based on observations that the merchandise has been concealed by the subject.
NOTE: If the merchandise is not actually concealed, it must be exposed as the subject exits or attempts to exit the store.
4. Maintain Observation - The AP team member must maintain sufficient surveillance of the subject in order to know the location of the merchandise and ensure the subject does not discard the merchandise. NOTE: A Productive Merchandise Recovery (PMR) shall be attempted if surveillance is broken for any reason, or the AP team member can not maintain sufficient surveillance. (See PMR Directive).
5. Failure to Pay for Merchandise/Exiting the Store -AP team member(s) must observe the subject attempt to exit the store without paying for the merchandise.
NOTE: Some jurisdictions allow variances from the exiting requirement to allow apprehensions of concealed merchandise before an individual reaches the building’s exit. In these cases, the requirements must be documented and approved by the Director or Vice President of Assets Protection using the “Variance from Exiting Form” (found on the AP Zone).
SAFENESS - SUBJECT WITH A WEAPON
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
The safety of Target team members and guests is our highest priority. Exercising appropriate caution in the process of making an apprehension is critical.
B. Subject with a Weapon
1. Weapon - A weapon is defined as any object that could potentially be used against a
team member or guest. Weapons include, but are not limited to, box cutters, knives,
scissors, screw drivers, hand guns, stun guns, chemical agents and clubs.
2. If a weapon is used or displayed, or if any AP team member has reason to believe a
subject is in possession of a weapon during any of the five apprehension steps:
a. Back away and do not attempt to make an apprehension.
WARNING: Do not put another team member at risk by requesting the subject be “Guest Serviced”.
CAUTION: If subject is observed cutting merchandise with an unknown object, treat that object as a weapon and follow steps listed in 2. above.
b. Contact law enforcement and advise:
1. Your name and title,
2. Your phone number,
3. Store location / address,
4. Description and location of the subject, and
5. Type of weapon being used by the subject.
NOTE: If law enforcement cannot respond, allow the subject to leave the store and document the subject’s description,subject’s vehicle description and any merchandise taken from the store, and document the case in CIRS as a Known Theft Report (KTR).
c. Return to the AP office and maintain surveillance of the subject via Closed
Circuit Television (CCTV).
d. Document the case in CIRS using the steps outlined in the Documentation
section:
1. If law enforcement makes an apprehension, document the case as
a merchandise theft.
2. If law enforcement is not available, allow the subject to leave and
document the case in CIRS as a KTR.
3. If you are confronted or threatened by a subject armed with a weapon:
a. Immediately attempt to disengage from the subject.
b. Allow the subject to exit the store.
c. If necessary, use the verbal de-escalation skills taught in
Nonviolent Crisis Intervention R training.
d. Contact law enforcement, your DAPTL and Alert One
1. Any incident that results in a serious injury to a team member, guest or
detained subject must be communicated to Alert One immediately and
reported electronically by the LOD.
e. Document the case appropriately in CIRS (threat or assault) using the steps
outlined in the Documentation section.
NOTE: Following any altercation, the AP team member(s) involved shall review the occurrence with their supervisor and the ETL-HR for safeness and procedural compliance and to determine if any further training is required.
C. Use of Weapons, Chemicals or Body Armor by a Team Member
1. Weapons - AP team members are prohibited from possessing or using any type of
weapon while on company property.
a. Team members are prohibited from using any type of AP/Target equipment
(radio, handcuffs, etc.) as a weapon.
b. Team members are prohibited from possessing or using saps, nightsticks,
billy clubs, blue jacks or other similar devices on company property, which
includes the parking lot, at any time, whether on or off duty.
2. Chemicals - AP team members are prohibited form possessing or using chemical
protection devices, other than for personal protection to and from work. (Examples: Mace,
pepper spray. etc.)
NOTE: All chemical protection devices must be secured in a Non-Assets Protection area during the team member’s work shift.
3. Body Armor - AP team members are prohibited from wearing bulletproof vests or other body armor equipment while on duty.
NOTE: Contracted guard services working on company premises may carry defensive weapons or a firearm only as authorized by the Director/Vice President of Assets Protection.
SAFENESS - REASONABLE FORCE / PHYSICAL ALTERCATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Reasonable Force
1. Reasonable Force is defined as the least amount of physical force necessary to make an apprehension, while ensuring the safety of bystanders and yourself. When making an apprehension, Reasonable Force may be used to protect AP / Target team members and guests (bystanders).
2. If an AP team member believes a subject poses a physical threat, handcuffing guidelines (outlined in the Handcuff Directive) shall be followed and law enforcement contacted immediately.
B. Physical Altercation
If an altercation occurs:
1. Immediately attempt to disengage from the subject.
2. Allow the subject to exit the store.
3. If necessary use Nonviolent Crisis Intervention R training.
4. Contact law enforcement and Alert One.
a. Any incident that results in a serious injury to a team member, guest or detained subject must be communicated to Alert One immediately and a Guest Service Report filed.
5. Communicate the incident to the Store Team Leader (STL) and/or Leader on Duty, your DAPTL and HR as soon as possible.
6. Document the case appropriately in CIRS (threat or assault) using the steps outlined in the Documentation section.
NOTE: Following any altercation, the AP team member(s) involved shall review the occurrence with their supervisor and the ETL-HR for safeness and procedural compliance and to determine if any further training is required.
SURVEILLANCERevision: 01-2006 Effective: 02-22-2006A. General Guidelines
1. Surveillance conducted by AP team members of any individual shall be based only on the actions and behaviors of the individual.
2. Surveillance shall not be based on individual characteristics such as age, gender, race, sexual orientation, disability, national origin, religion, etc.
B. Certification
Only certified AP team members are authorized to conduct physical and/or CCTV surveillance. Certification is received upon the completion of the CCTV training outlined in the AP Academy Basic Training.
C. Surveillance Equipment
Surveillance equipment is defined as any audio or video equipment that assists in the monitoring and/or recording of an individual’s actions or words.
1. Surveillance equipment is the property of Target and shall ONLY be used by AP team members for approved company use. Improper use of equipment (example: using cameras to follow guests or team members for non-AP reasons) is prohibited, any AP team member caught using surveillance equipment in an inappropriate manner is subject to applicable coaching and corrective action.
2. Requests to use surveillance equipment for business purposes other than AP-related investigations must be approved by the DAPTL / Distribution GAPTL.
3. The store ETL-AP/APGL is responsible for all surveillance equipment including the proper use, location and maintenance of all equipment.
4. Video Footage - All video footage captured in by AP surveillance equipment is property of Target and shall only be used for evidentiary purposes. Any misuse, misrepresentation or manipulation of video footage by any team member is subject to applicable coaching and corrective action.
NOTE: AP surveillance is confidential and access to view the video shall only be granted to individuals with proper approval. AP team members shall partner with DAPTL (external cases) and DAPTL and HR (internal cases) prior to allowing anyone other than AP team members working on the investigation or law enforcement to view AP video.
a. Old videotapes that are no longer usable shall be destroyed by cutting the tape and removing the ribbon.
5. Public View Monitors
a. Recording of all Public View (and Exit View where applicable) monitors is required 24 hours a day, 7 days a week for digital and non-digital stores.
b. Public/Exit View images shall be retained for a minimum of 31 days for all stores.
6. Fitting Rooms / Restrooms - Target does not allow the use of surveillance equipment in or over fitting rooms or restrooms, or allow surveillance equipment to be positioned in such a way to provide the opportunity to monitor fitting rooms or restrooms.
7. Executive’s / Supervisor’s Office - Audio or video equipment may not be placed in or over an executive’s or supervisor’s office without prior approval from the Director / Vice President of Assets Protection and HR.
8. Tape Recorders - Tape recorders and other listening devices shall not be used by store based AP team members. Recorders may be used by Investigations team members, procedures are outlined in the Investigations Directives.
D. Critical vs. Non-Critical Equipment
AP surveillance equipment is divided into two categories, critical and non-critical. The ETL-AP/APGL shall be responsible for ensuring all equipment is properly maintained and repaired according to the requirements/time lines listed below:
1. Critical Equipment is defined as devices which impact safeness strategies.
a. Critical equipment includes:
1. Exterior cameras, including Pan, Tilt and Zoom (PTZ) and fixed cameras used for parking lot surveillance.
2. Entrance/exit cameras, including trucker’s door, team member entrance (where applicable) and front entrance public view monitors.
3. Other public view monitors including fitting rooms, guest service and where applicable Garden Centers.
4. AP Booking room camera, Cash Office camera, Front Lane and Guest Service Desk camera.
b. Critical equipment must be repaired within 48 hours of the reported breakdown.
c. Any breakdown of critical equipment must be reported to the DAPTL immediately.
2. Non-Critical equipment is defined as all other AP surveillance equipment.
a. Non-critical equipment must be repaired within 72 hours of the reported breakdown.
3. The DAPTL/Distribution GAPTL must be notified immediately if timing for repairs of critical or non-critical equipment exceed the time limits listed above.
E. Off-site Surveillance
AP stores team members are not authorized to conduct off-site (outside of Target property) surveillance. Off-site surveillance may only be conducted by a certified Investigations team member, pursuant to Investigations Directives.
PRODUCTIVE MERCHANDISE RECOVERIES (PMRS)
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
In situations where not all five apprehension steps can be observed, and it is safe to do so, the AP team member(s) shall attempt a Productive Merchandise Recovery.
If the AP team member is able to recover the merchandise, the incident shall be documented in CIRS as a PMR - Productive Merchandise Recovery. If the AP team member is unable to recover the merchandise, the incident shall be documented in CIRS as a KTR - Known Theft Report.
WARNING: A PMR shall not be attempted if the subject is in possession, or believed to be in possession, of a weapon. In these cases the AP team member shall ensure the subject is captured on video and shall attempt to get vehicle information (make, model, license plate number) as the subject exits the store.
1. During a PMR an AP team member may:
a. Contact another non-AP team member, wearing red and khaki, to initiate guest service without reveal the reason for the request.
b. Make themselves visible to the guest as a deterrent.
c. Contact a Sales team member or research in store registers to determine if an item was purchased.
d. Ask an uniformed AP team member (TPS or ETL-AP) to stand by the exit doors to act as a deterrent.
2. During a PMR an AP team member may NOT:
a. Initiate a PMR, ask another team member to initiate a PMR or ask a non-AP team member to guest service the subject if they believe the subject is in possession of a weapon.
b. Touch an individual or anything they are carrying.
c. Ask for merchandise or make accusations of theft of merchandise.
d. Ask another team member to accuse, remove merchandise or make inappropriate gestures to the individual.
3. If the guest initiates interaction with an AP team member:
a. Verbally identify yourself as Assets Protection, but do not show identification.
b. If the guest pursues the conversation, refer the guest to store management for resolution.
4. All PMRs shall be entered into CIRS using the steps outlined in the Documentation section.
TARGET PROTECTION SPECIALIST (TPS) MERCHANDISE RECOVERIES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Uniformed TPS team members may conduct receipt checks and EAS responses at Target store exits when a guest is departing the store with high dollar / high theft exposed merchandise (receipt checks) or when an EAS alarm sounds as the guest exits the building.
B. During a TPS Merchandise Receipt Check
1. The Uniformed TPS may:
a. Check receipts for high dollar / high theft exposed merchandise.
2. The Uniformed TPS may NOT:
a. Check bagged items to determine whether or not something has been concealed or paid for.
b. Create an EAS Alarm in order to check the purchases or bags of a guest or team member. Creating an alarm includes but is not limited to:
1. Turning the system off and back on to cause an audible signal when a guest/team member walks through the pedestals.
2. Affixing or placing a live EAS tag onto or onto a purchase by a guest/team member.
3. An AP team member walking through a pedestal with an EAS tag at the same time a guest or team member is exiting the store.
4. Any other manipulation of the EAS system to cause an alarm.
3. Whenever possible, TPS receipt checks shall take place inside the building.
4. If a guest becomes uncooperative during a receipt check:
a. Apologize and allow the guest to leave with the merchandise.
b. Get a description of the guest and vehicle and document in the CIRS report.
NOTE: TPS Merchandise Receipts checks are only to be conducted by uniformed TPS team members. APS team members may not conduct merchandise receipt checks. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to conduct receipt checks.
C. Documenting TPS Merchandise Recoveries
The following procedures shall be followed by the TPS when documenting any TPS recovery or attempted TPS recovery.
1. Each TPS Recovery must be documented in CIRS.
a. Cases shall be identified as “Other” / “TPS Merch Recovery”.
b. Note the time, date and location of the recovery (example: 11:03 am, November 27, Green exit).
c. List all merchandise recovered.
d. Do not add multiple recoveries to the same report; each TPS recovery shall be entered as a single incident with a unique CIRS case number.
NOTE: CIRS reports may be called upon if a case goes to criminal or civil trial and therefore are incident specific and shall only contain a single incident.
D. EAS Alarm Response
If an EAS alarm sounds, the uniformed TPS shall follow the procedures outlined below. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to respond to EAS alarms.
1. Guests with visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If you find the item on the receipt, deactivate the item and allow the guest to leave.
2. If the item is not on the receipt, ask the guest if they would like to purchase the item.
3. If the guest does not have, or cannot find a receipt, ask the guest which cashier rang up their purchase and verify with the cashier. If the purchase cannot be verified, contact another AP team member for assistance.
4. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to leave. Obtain a description of the guest and guest’s vehicle and enter it in CIRS.
2. Guest with NO visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If the guest does not have any purchases, ask if they have an electronic key - if so ask to see it.
2. Ask if guest has merchandise from another store - if so ask if they would like it deactivated.
3. If the guest does not have merchandise or an electronic key, allow them to leave the store.
4. If guest shows you Target merchandise that has not been paid for, ask if they would like to purchase the merchandise and allow them to purchase the item(s). If the guest refuses to purchase the item, ask for the merchandise back.
5. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to leave. Obtain a description of the guest and guest’s vehicle and enter it in CIRS.
APPREHENSIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section covers directives outlining the different types of external apprehensions and the AP team member requirements for each type.
B. Closed Circuit Television (CCTV) Apprehensions
Certified AP team members may make shoplifting apprehensions utilizing CCTV provided each of the following guidelines are followed:
1. The five steps for apprehension have been observed and can be documented by an AP team member.
2. The incident, or any portion of the incident is captured/recorded using non-time lapsed Target CCTV with sufficient surveillance maintained by AP team member(s) to observe the five steps.
NOTE: When two or more AP team members are involved, one team member shall maintain camera surveillance while the second team member makes the apprehension on the floor. If only one AP team member is on duty and is required to discontinue camera surveillance and go to the selling floor, the AP team member can not make the apprehension because sufficient surveillance will have been lost. If appropriate, attempt a PMR.
3. All documentation steps shall be followed to preserve evidence, including retention of all applicable video.
C. Service Desk Apprehensions
Shoplifter apprehensions involving Service Desk transactions shall only be made in the following circumstances.
1. All five apprehension steps have been observed by AP team member.
2. If the subject interacts with the Service Desk, the interaction has nothing to do with the shoplifting apprehension. (Example: After the first four apprehension steps are observed, the subject approaches the Service Desk to ask a team member a question, not related to the shoplifted merchandise. Then the subject attempts to leave the store with the merchandise. AP team member apprehends as subject exits the store.)
3. Single incidents where the DAPTL is contacted for approval prior to making the apprehension. In these cases the following steps must be clearly documented in the CIRS report, in addition to standard requirements:
a. The AP team member must have public view video clearly showing the subject entering the store WITHOUT the merchandise and later approaching the Service Desk with the merchandise.
b. The time and date the DAPTL was contacted for approval.
c. All video footage of the incident including entry of store, selection and apprehension. All video must be retained with case file.
4. Incidents where a person or group of individuals have known theft activity in an area and where the DAPTL
has given prior permission to a SPECIFIC AP team member to make an apprehension. The incident must be
documented as follows:
a. The AP team member must have public view video clearly showing the subject entering the store WITHOUT the merchandise and later approaching the Service Desk with the merchandise.
b. The time and date the DAPTL was contacted for approval.
c. All video footage of the incident including entry of store, selection and apprehension. All video must be retained with case file.
NOTE: Under NO circumstances are AP team members allowed to contact Service Desk team members in order to influence the outcome of a transaction.
D. Restroom / Fitting Room Apprehensions
AP team members are not allowed to conduct surveillance or make apprehensions in restroom and/or fitting rooms.
1. AP team members are not allowed to follow subject’s into a restroom or fitting room to conduct surveillance.
2. AP team members shall not ask another team member to enter a fitting room or restroom to conduct surveillance.
E. Transactional Fraud Apprehensions
Transactional fraud is defined as “using transactional documents dishonestly to cause a loss to Target”. Transactional documents include; checks, credit cards, gift cards, merchandise vouchers and coupons.
Certified AP team members may make Transactional Fraud apprehensions only when ALL of the following conditions are met:
1. The AP team member has completed required training listed below:
a. Position's Basic Training Courses,
b. External Apprehension Certification and
c. Transactional Fraud Apprehension Training.
2. The AP team member has verified the transactional fraud. 3. The AP team member has pre-approval to make the transactional fraud apprehension from their Group Assets Protection Team Leader (GAPTL), DAPTL or Assets Protection Investigations Team Leader. 4. The pre-approval must include specific guidelines under which the apprehension shall be made, for example; the subject’s name, description and or account number, verification of the fraud from the account holder or bank or institution issues the transactional document.
NOTE: If the AP team member does not have pre-approval but observes behaviors that indicate an individual may be engaging in transactional fraud, the AP team member must contact one of the partners listed in 3. above and give details of the transaction in order to obtain approval prior to attempting apprehension.
F. Vendor/Partner Business Team Member Apprehensions
1. A Vendor team member is defined as: “A person who delivers a product or provides a service to Target. Vendor team members typically do not wear Red and Khaki. Vendor team members do not receive Point of Sale (POS) training or have access to the POS system.” These cases are coded in CIRS as "External" cases. (Examples of Vendor team members: product representatives such as Coke or Pepsi, etc.)
2. A Partner Business team member is defined as a person who works within the four walls of a Target store/DC, but is not employed by Target. These cases are coded in CIRS as "Internal" cases. (Examples of Partner Business Team Members: Optical team members, team members working in Life Touch Studios, Minute Clinic team members, janitorial service team members, etc.)
AP team members are responsible for knowing which Partner Business team members conduct business in their buildings. When investigating a Partner Business team member, it is important to determine who employs an individual and whether Target assets, the Partner Business assets or both are involved. If there is any doubt regarding who employees an individual, contact Human Resources.
3. Vendor/Partner Business team member apprehensions shall be made using the following guidelines:
a. When the five steps for apprehension have been met:
1. The matter shall be handled like an external shoplifting incident.
2. If the vendor/partner business team member is working at a Target store/DC during non-business hours the vendor team member
may be apprehended as they are exiting the store/DC at the end of their work shift.
3. The DAPTL/Distribution GAPTL shall be advised that a vendor/partner business apprehension has occurred.
b. In cases where the five steps for apprehension have not been met:
1. The DAPTL/Distribution GAPTL shall be contacted to discuss the extent of the investigation and determine the
appropriate course of action.
2. The DAPT/Distribution GAPTL will decide whether or not the vendor/partner business team member shall be interviewed
to determine the scope of the theft
NOTE: All interviews of vendor/partner business team members shall be conducted by the ETL-AP/APGL or DAPTL/Distribution GAPTL.
4. Contacting the vendor/partner business team member’s employer:
a. All contact with employer of the vendor/partner business team member shall be handled or coordinated by the DAPTL/APGL.
b. The DAPTL/APGL may contact the vendor/partner business company to inform them of the team member apprehension.
c. The DAPTL/APGL will inform the vendor/partner business that the apprehended team member is no longer permitted to
provide service to ANY Target store/DC.
NOTE: Target will not request the vendor/partner business terminate any apprehended team member; the call is to only to inform the vendor/partner business that the particular team member is not allowed to return to provide service at a Target store/DC.
NOTE:Target will not participate in any decision by the Partner Business regarding the apprehended team member’s employment.
5. When investigating a cash loss, partner with your Centralized Sales Auditor for assistance with recovery opportunities.
HANDCUFF USE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
AP team members who have successfully completed the Handcuff training shall be provided handcuffs to be used during an apprehension when a subject becomes violent or a danger to others.
B. Handcuff Use
1. AP team members may not carry or use handcuffs unless they have successfully completed the approved Target AP handcuff training program.
2. Handcuffs shall only be used in the following situations:
a. The subject being apprehended becomes violent,
b. The subject attempts to break away from the custody of the AP team member, or
c. There is reason to believe the subject may become violent or may pose a risk to the safety of AP team members, other Target team members or guests.
3. Handcuffs shall not be applied until the AP team member(s) is able to maintain reasonable control of the subject. If the AP team member(s) can not maintain control of the subject while handcuffing, the team member shall abort the apprehension.
4. The subject’s hands shall only be handcuffed behind them, and the handcuffs shall be double locked.
5. A subject shall not be handcuffed to another person or to any object (chair, car, etc.), except for handcuff bars in AP offices that are equipped with them.
6. A handcuffed subject shall never be left unattended.
7. Once a subject is handcuffed, the handcuffs shall only be removed in the presence of a law enforcement officer.
8. Handcuffs and handcuff keys are the property of Target and shall not be taken home by team members.
NON-PRODUCTIVE INCIDENTS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
A Non-Productive Incident (NPI) is defined as an apprehension that is initiated where no Target merchandise is recovered. This section outlines the steps that must be followed after any NPI.
B. NPIs Involving an Adult
The following outlines the steps that must be taken by AP team members after a NPI occurs:
1. Release the guest - Once it is determined that a guest suspected of shoplifting does not have merchandise, the guest must be released immediately. The AP team member(s) involved shall apologize to the guest for any inconvenience, and allow the guest to leave the store. If the guest requests to speak to a manager, refer the guest to the Leader on Duty (LOD).
2. Contact the DAPTL to inform that a NPI has occurred in the store.
3. Document the incident in CIRS as a NPI - Non-Productive Incident.
4. AP team member(s) involved must write out a chronological list of events identifying:
a. The five steps of apprehension observed (as applicable).
b. An attempt to identify where the subject may have discarded the merchandise and, if merchandise can be located, investigate how the AP team member did not observe the discard.
5. Partner with the ETL-AP/DAPTL and ETL-HR on corrective action.‘
6. Retain ALL video of the event as outlined in “Documentation Steps”
NOTE: Video of NPIs shall be retained with case files for a period of 7 years.
C. NPIs Involving a Juvenile
In cases involving a juvenile, all steps in B. above shall be followed. In addition, AP team members shall use good judgement when releasing a juvenile to ensure they may safely leave the premises (example: not allowing a juvenile to leave the store unescorted if the apprehension took place during daylight hours and it has since become dark). In these cases, the AP team member may choose to contact the juvenile’s parent or another responsible party.
SEARCHES OF PERSONS, PRIVATE RESIDENCES OR MOTOR VEHICLES
Revision: 01-2006 Effective: 02-22-2006
A. Searches of Persons
1. AP team members are not allowed to conduct physical searches of subjects. Physical searches may only be conducted by law enforcement.
2. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions. CIRS narrative must be documented to indicate subject requested possessions to be searched by AP team member.
B. Searches of Private Residence or Motor Vehicles
1. AP team members will NOT participate in a search of a private residence or motor vehicle.
2. At the request of law enforcement, AP team members may provide assistance in identifying company merchandise.
a. GAPTL approval is required prior to AP team members assisting in any search assistance as outlined in B. 2. above.
b. If the assistance criteria listed above is met, the role of the AP team member is to only answer questions and/or verify Target merchandise.
PURSUIT OF SHOPLIFTERS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Shoplifter apprehensions are to be handled in a professional manner and as discreetly as possible. Safety of guests and team members always comes first.
1. Fleeing Shoplifter
a. If a shoplifter attempts to flee after being confronted, do not give chase in any manner (running, driving, etc.).
b. Store based AP team members shall not use any vehicle to follow or pursue a subject for any reason.
c. AP team members shall not encourage, condone, suggest or ask another Target team member or anyone else to chase a fleeing shoplifter.
2. Documentation
a. If a shoplifter flees, the AP team member shall document the incident in CIRS as a Known Theft Report using the steps outlined in the Documentation section of this manual.
LAW ENFORCEMENT REFERRAL GUIDELINES
Revision: 01-2006 Effective: 02-22-2006
A. General Referral Guidelines
1. The ETL-AP shall be responsible for partnering with local law enforcement / prosecutors office annually to determine the prosecution requirements for their jurisdiction and must have a completed Prosecutor’s Questionnaire on file in the Assets Protection office. The Prosecutor’s Questionnaire shall be updated annually to ensure the most current practices are being followed and a copy of the Questionnaire shall be kept in the local AP Office.
2. AP shall refer for prosecution all individuals apprehended for retail theft when the value of the merchandise is $20.00 or greater and the case meets local prosecution requirements.
NOTE: If a case meets/exceeds the $20.00 referral guideline, but is NOT referred, the reason for non-referral must be included in the CIRS narrative. (Example: Local jurisdiction limits require merchandise in excess of $75.00 in order for prosecution.)
3. A team member witness, of the same gender of the suspected shoplifter , must be present in the room at all times during the detention.
B. Juvenile Referral Guidelines
A juvenile is typically defined as an individual who is under the age of eighteen (18).
1. Juveniles apprehended for retail theft shall be referred for prosecution under the same guidelines as adults.
2. In addition to guidelines listed in A. above, the following referral procedures also apply to juvenile cases:
a. When a juvenile is referred for prosecution, a parent/guardian or responsible adult party shall be notified of the incident after responding authorities have arrived and taken custody of the juvenile.
b. AP team members shall make at least two (2) attempts to contact the parent or responsible party. If the juvenile’s parent/guardian cannot be contacted, the juvenile shall be turned over to the police. The CIRS report shall be noted with the time/date of attempted contact, phone number(s) called, and to whom the juvenile was released.
c. If law enforcement does not respond to requests for assistance, contact your DAPTL for guidance.
d. Apprehended juveniles shall not be photographed, unless required by local jurisdiction.
NOTE: Any juvenile NOT referred to authorities must have a parent/guardian or responsible adult party contacted immediately. If the parent or responsible party cannot be contacted within one half-hour (30 minutes) and after three attempts to reach them, contact law enforcement and release the juvenile to them. Document the number of attempted contacts, contact number and to whom the juvenile was released in the CIRS narrative.
C. Team Member Referral Guidelines
In addition to the General Referral Guidelines listed in A. above, the following guidelines apply to team members apprehended for shoplifting:
1. AP team members will refer for prosecution and seek restitution for loss from all team members apprehended for committing crimes that involve Target, a Partner Business or Vendor when the case meets local prosecution requirements.
2. Recommendations to refer for prosecution shall be made by the ETL-AP/APGL. The ETL-AP/APGL will also consult with HR regarding the recommendation to refer for prosecution to determine if there are any mitigating circumstances to be considered regarding the referral.
3. The DAPTL/Distribution GAPTL must approve the recommendation to refer a team member for prosecution. The DAPTL/Distribution GAPTL approval must be documented in the HR cover letter as follows:
a. “Approved for referral”,
b. Date DAPTL/Distribution GAPTL approved referral, and
c. DAPTL’s/Distribution GAPTL’s signature.
4. The decision to terminate a team member for shoplifting shall only be made by the appropriate HR team member.
NOTE: AP Director / Vice President approval shall be required for situations where Target has filed a police report and later requests to dismiss the criminal charges filed against the team member. Specific details shall be communicated through the GAPTL.
PHOTOGRAPHING OF APPREHENDED SHOPLIFTERS
Revision: 01-2006 Effective: 02-22-2006
A. Photographing Shoplifters
1. Adult shoplifters - AP shall photograph all adult shoplifters unless prohibited by local statutes or ordinances.
2. Team Member Shoplifters - AP will not photograph any team member apprehended for shoplifting during working or non-working hours.
3. Juvenile Shoplifters - AP will not photograph any juveniles apprehended for shoplifting, unless required by local statutes or ordinances.
B. Photograph Retention
1. All photographs shall be retained in the case file.
2. Under no circumstances will any photograph of an apprehended shoplifter be displayed in open view, on any office wall or in any other manner, or removed from Target property for personal use.
TRESPASS NOTICE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Trespass statutes define what constitutes a trespass. State laws generally provide that remaining on private property without permission is trespassing. An individual is usually trespassing when refusing to leave our store/DC after we have asked them to leave, either orally or by trespass notice.
B. Situations Warranting a Trespass Notice
Trespass notices require the approval from the ETL-AP/APGTL or higher. The use of a trespass notice is appropriate in the following situations:
1. When a subject has been apprehended at any Target location on more than one occasion.
2. When a person apprehended is in possession of a weapon.
a. Follow procedures outline in Safeness Weapons Directive.
b. If a weapon is discovered while the subject is detained, the AP team member shall ensure the safety of all team members and guests first, and if possible, remove and secure the weapon and handcuff the subject. The AP team member shall then contact law enforcement to advise of situation involving a weapon.
CAUTION: If the subject produces a weapon in a threatening manner at any time, the AP team member(s) shall disengage and allow the subject to exit the store/DC. The AP team member shall attempt to get a description of the sub-ject’s vehicle, so long as doing it does not put anyone in danger, and enter descriptions of both the subject and the subject’s vehicle into the CIRS report.
3. When the person apprehended has vandalized property or merchandise.
4. Persons who exhibit lewd or lascivious behavior.
NOTE: If the AP team member(s) feel a trespass notice is warranted, but the incident does not meet the criteria listed above, the team member will partner with their DAPTL/Distribution GAPTL for approval prior to issuing the notice.
C. Issuing a Trespass Notice
1. Location - A trespass Notice shall apply only to the location where the subject was apprehended or the incident took place.
NOTE: A Trespass Notice can be issued for multiple locations with DAPTL/Distribution GAPTL approval. The Trespass Notice must indicate the specific store/DC locations and a specific reason for the multiple locations. The AP team member involved must document the CIRS report to indicate DAPTL/Distribution GAPTL approval and Trespass Notice locations.
2. All Trespass Notices must contain the following elements:
a. The date and time the notice was issued.
b. Name of the person to who the notice is being issued.
c. District or Region of the Target store/DC issuing the Trespass Notice
d. The specific store (or stores with DAPTL/Distribution GAPTL approval) from which the subject is being trespassed.
NOTE: AP team members are NOT authorized to ban subjects from all Target stores/DCs, or ban subjects for life. All multiple location notices must be approved by the DAPTL/Distribution GAPTL prior to issuing.
3. The completed Trespass notice shall be given to the apprehended subject and a copy of the notice retained in the case file.
4. Document the CIRS report to indicate a Trespass Notice was issued.
NOTE: A copy of a blank Trespass Notice can be found on the AP Zone, under the Forms-All tab.
D. Violation of a Trespass Notice
If an individual who has been issued a Trespass Notice violates the notice and returns to the store/DC, ask the individual to leave the property. If the individual refuses to leave, contact law enforcement for assistance and document the incident in CIRS.
E. Team Member Trespass Notices
In situations that warrant the issuance of a Trespass Notice to a team member or former team member, the following shall apply:
1. Immediately contact your DAPTL/Distribution GAPTL to inform them of the situation prior to issuing the Trespass Notice.
2. The DAPTL/Distribution GAPTL will partner with the appropriate Employee Relations / Human Resources contacts at the Regional or Headquarters level
ACCOMPLICES
Revision: 01-2006 Effective: 02-22-2006
A. Shoplifter Accomplices
1. Target defines a shoplifter accomplice as:
a. A person who assists another in a crime of retail theft, but is not leaving the store with merchandise.
b. Someone for whom only some of the five apprehension steps have been observed.
2. AP team members may detain all active participants in a shoplifting incident only when all five apprehension steps have been observed for each participant.
3. Since a shoplifter accomplice only participated in some of the five apprehension steps they will not be detained, questioned or referred to authorities for prosecution.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
B. Box Stuffing Accomplice
Box stuffing is defined as “When a person puts merchandise inside a box or in packaging of another product, he/she pays for what product should be in the box, but not the correct merchandise.”
1. AP team members may apprehend a box stuffing accomplice if:
a. The accomplice is leaving with merchandise
AND
b. The AP team member has no reasonable doubt the accomplice knows the box contains concealed merchandise (example: AP team member witnessed accomplice holding box while second subject stuffed merchandise inside, then accomplice attempted to exit with box.).
c. The case must be documented in CIRS indicating the steps observed to merit the accomplice apprehension.
C. Team Member Accomplice
1. Target defines a team member accomplice as an individual who is not a Target team member and participates in an under ringing or passing merchandise with a Target team member. A team member accomplice may be a guest, Partner Business team member or a Vendor team member.
2. Apprehension - A team member accomplice may be apprehended when probable cause exists to believe the individual is actively participating in the crime, based on the following criteria:
a. An AP team member observes the individual select the merchandise and bring it to a cashier lane.
b. The individual makes the purchase with either a check or cash, thus verifying the individual knew the amount of the purchase.
NOTE: Apprehensions of team member accomplices shall not be made on credit card purchases.
c. The items purchased have been line item voided, zero transactions total or passed outright.
d. The under ringing or merchandise passing must result in a significant difference in the purchase price to support the inference that the subject and accomplice were knowingly participating in a crime. (Example: Purchasing a DVD player for $2.50 can indicate the guest was participating in an under ringing crime.)
e. The incident must be captured on conventional or digital CCTV.
3. Apprehension Procedures
a. Apprehend the individual as they leave the store and process as an external shoplifting case.
b. Contact law enforcement immediately.
NOTE: The subject shall be apprehended only if the AP team member has enough evidence to contact law enforcement immediately and prove that the individual was involved in a crime. Do not wait to contact law enforcement while the team member is being interviewed.
c. In cash cases refund the purchase with cash.
d. In check cases, write “VOID” across the front of the check and retain the original check as evidence.
e. Retain original receipts/refund slips.
4. When the case does not meet the procedures listed in 2 & 3 above:
a. Approach the individual and identify yourself as a Target team member.
b. Politely explain to the individual that the purchase was charged at an incorrect amount.
c. If the purchase was an underring, ask the individual to re-purchase and identical item at the correct price. Obtain the duplicate item(s) for the individual and hold the original item(s) as evidence.
d. If the individual does not wish to re-purchase the item(s), refund the purchase.
e. Retain merchandise as evidence or photograph merchandise as jurisdiction allows.
f. If the individual refuses to cooperate and insists on leaving with the merchandise, allow the individual to do so. Indicate the subject and vehicle description in the CIRS report.
g. After receiving HR approval, an interview may be conducted with the team member. (See Team Member Interviews)
5. Document the case appropriately in CIRS using the steps outlined in the Documentation section.
EVIDENCE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Any property related to an Assets Protection case, whether Target property, non-Target property or contraband shall be treated as evidence and protected, preserved and documented as outlined in this section.
B. Evidence Documentation
1. Evidence Log - All stores/DCs must maintain an evidence log and the log shall be updated each time a piece of evidence is placed in or removed from the evidence locker. The evidence log shall contain:
a. Date and time of entry or removal of evidence,
b. The name of the team member entering or removing the evidence,
c. The reason for entry/removal of evidence, and
d. CIRS case number related to the evidence.
2. Evidence Locker - Each store shall maintain a designated evidence locker or similar lockable area for evidence retention.
3. Evidence Tag - An evidence tag must be affixed to all items obtained in the apprehension of a subject. At a minimum all evidence tags must contain:
a. AP team member’s name and initials,
b. The CIRS case number, and
c. Date of apprehension
C. Photographing Evidence
All evidence shall be photographed and the photographs properly labeled as evidence. Merchandise shall only be kept as evidence if local jurisdiction requires, any jurisdictions allow certain forms of evidence to be photographed as a method of preservation. The ETL-AP/APGL shall be responsible for partnering with local law enforcement to understand the local jurisdiction guidelines.
1. When photographing merchandise, follow these steps:
a. Take a full shot of the item, accurately depicting the color, features and any other identifying aspects of the item.
b. Take a close up photo(s) of the item depicting the price tag, labels and/or any damage to the item.
c. Label all photographs with the date, time, name of subject and CIRS case number.
d. Retain all photographs in the case file.
2. After photographing, return the merchandise to the owning department, unless local jurisdiction requires merchandise be held, in which case merchandise shall be stored in evidence locker.
D. Company Property
All recovered merchandise, any item the subject may have removed from the merchandise and discarded (packaging, price tags, vendor tags, defeated merchandise protection tags, boxes, etc.), company documents (including but not limited to POS receipts, vouchers, gift cards. gift receipts, refund documents, etc.), and recovered cash shall be treated as evidence.
1. When logging company property as evidence, the following applies:
a. Original documents are preferred; if law enforcement requires an original document, make a copy for evidentiary purposes.
b. If photocopies are used, document the location of the original document in the CIRS report (example: Original receipt retained by Minneapolis Police Officer John Smith).
c. All company documents shall be initialed and dated by an AP team member (in small writing in the corner of the document).
d. Record each item of recovered property in the “Evidence” section of the CIRS report.
e. Complete an evidence tag for any item retained by law enforcement or Assets Protection and affix to piece of evidence.
f. Log all items on the Evidence Log.
E. Non-Company Property
All Non-Company Property (evidence) recovered from a subject shall be recorded in the same manner as Company Property using the steps listed in D. above.
F. Contraband
Contraband is defined as items or goods that are illegal to possess, such as weapons, narcotics, drug paraphernalia, etc.
1. All contraband discovered by AP team members shall be recorded in the “Evidence” section of the CIRS report, marked with an Evidence Tag and turned over to law enforcement.
2. AP team members are forbidden from retaining/possessing contraband.
G. Preserving Evidence
Following an apprehension, preserve all evidence in the following manner:
1. Affix an Evidence Tag to all merchandise, non-company property and contraband recovered during the apprehension.
2. Prior to turning over any evidence to law enforcement, ensure the evidence is properly tagged and that a law enforcement officer signs for each item using their name, initials and date on the Evidence Log.
3. Store all physical evidence (merchandise, company documents, tags, etc.) in a bag or container and seal the bag/container to protect the item(s) from tampering.
4. Attach the evidence property tag to the sealed container.
5. If AP will be retaining the evidence, place the sealed bag or container in the evidence locker or similar lockable area in the AP office.
AP INCIDENT DOCUMENTATION
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
All incidents must be properly documented by an AP team member in the Common Incident Reporting System (CIRS). All on-going investigations shall be documented in the Common Investigations Management System (CIMS); when the investigation escalates into an incident, the case information shall be moved to the CIRS system.
A case file shall also be completed for each incident and copies of the case file shall be retained in the store/DC for a period of seven (7) years and a copy of all Internal casesshall be given to the ETL-HR.
B. CIRS/CIMS Documentation
1. CIRS and CIMS files are considered part of the investigative process and may be subject to subpoena and disclosure if a case goes to trial. Cases shall be documented in a complete and professional manner.
2. Narrative - The case narrative shall be written in a clear concise format and shall include at minimum the following:
a. Five steps of apprehension - Provide a detailed, chronological order of each of the five steps, and where and when they took place. If a step is missed, and a Productive Merchandise Recovery (PMR) takes place, identify the missing step(s) and reason in the narrative. (Example - PMR conducted because APS lost sight of subject on sales floor and was unable to maintain surveillance.)
b. Detailed description of why subject was observed. (Example: “Subject entered building wearing a large winter coat and the temperature outside was 89oF,” not “Suspicious suspect entered the building”.)
c. Names of team member(s) involved - List the names of all team members and their roles within the apprehension.
d. Law Enforcement - If law enforcement is involved in an apprehension or if the subject is referred to law enforcement detail the role law enforcement played in the stop. Also, note this information in the law enforcement section of the CIRS report.
NOTE: Narrative shall be noted if law enforcement decides to make the apprehension, such as when AP has not observed all five steps of apprehension. In these cases AP team members may assist law enforcement.
e. Weapons - Indicate if a weapon is present at any time during any incident. Also indicate if the weapon was used during the incident (i.e. Razor blade used to cut open DVD package).
f. Handcuffs - If a subject is handcuffed, indicate who handcuffed the subject and why the handcuffs were applied (reference Handcuff Directive).
g. Detailed description of apprehension location - Specifically identify the location where the apprehension took place, (E.g. “Green Main Exit” not “Exit”).
h. Surveillance of the incident - Note whether CCTV, physical surveillance or both were used to observe the incident.
i. Other cases/information - Reference other CIRS/CIMS cases that led to initial observation of the subject or supporting evidence to the apprehension. Also, if AP team member was tipped by another team member or guest, and witness statements gathered after apprehension.
3. Narratives are to be treated as evidence and shall NOT contain the following::
a. Subject description (race, gender, sex, age, etc.) - The CIRS report has a section that asks for subject description and any information shall be documented here. The narrative shall NOT contain this information; it shall contain only the facts leading up to the apprehension/incident.
b. Slang terms, jargon or acronyms - Narratives may be used as evidence during criminal/civil cases. Therefore, all jargon and slang terms shall be avoided and all acronyms spelled out (i.e. Assets Protection Booking Room instead of AP Booking Room).
c. Generalizations- The narrative is a factual description of what took place, and shall not contain any opinions of the team members, generalizations about the subject or assumptions of what they may have done or intended to do.
d. Multiple cases/incidents - An individual CIRS case must be completed for each incident; cases occurring on the same shift are not to be grouped together into a single incident.
C. Case File -
A case file must be created for all apprehensions/incidents within a store/DC. The AP team member involved shall be responsible for
Revision: 01-2006 Effective: 02-22-2006
PREFACE
A. DirectivesAssets Protection (AP) Directives are the basic guidelines by which we conduct our business. As an AP team member, you are expected to follow the Assets Protection Directives at all times. Violation of any Directive shall be handled according to the applicable coaching and corrective action policy (see Corporate Policies - Counseling and Corrective Action).
Directives are to be followed by all team members and if you are instructed to violate a Directive you must immediately notify your supervisor. If the order involves your supervisor, notify the next level AP team member.The Directives are in addition to, and not intended to supersede any company policies and procedures. The Directives are not contracts, expressed or implied. Following the Directives does not guarantee continued employment by Target.NOTE:If you become involved in situations that are not covered by a Directive, you are expected to act in Target’s best interests and in a manner that avoids liability.
B. Note, Caution, Warning StatementsNote, Warning and Caution statements are used within the Directives to emphasize important and critical information. AP team members must read these statements to help ensure their safety and the safety of other team members and guests.
1. Note - A Note is a statement used to notify people of information that is important, but not hazard related.
2. Caution - A Caution indicates a potentially hazardous situation that, if not avoided, could result in minor or moderate injuries.
3. Warning - A Warning indicates a potentially hazardous situation that, if not avoided, could result in death or serious injury.
C. Revision Number/Effective Dates/Highlighted TextEach directive shall be noted with a Revision Number, the Effective Date of the revision and Change bars.
1. Revision Number - Directive revisions will be sequential indicating the number and year of the revision (example: 01-2006 = the first revision in 2006, 02-2006 = the secondrevision in 2006, etc.).
2. Effective Date - All Directives shall include the date the revision becomes effective.
3. Highlighted Text - Highlighted text (red font) is used to indicate changes within the current revision . This allows for easier review so the user can identify areas that havebeen modified.
AP GENERAL POLICIES
Revision: 01-2006 Effective: 02-22-2006
A. Confidentiality
AP incidents and cases contain sensitive material that must be treated as confidential. In addition, all AP team members must adhere to the following rules regarding confidentiality:
1. All information regarding investigations is considered confidential and shall not be
discussed with persons not involved with the investigation.
2. Information received from law enforcement is considered confidential and may not be
discussed with persons not involved with the investigation.
3. Information received from background screening, drug screening, previous employers,
proprietary systems, team members’ files and other similar information is considered
confidential and is not to be discussed with any persons not involved in the investigation.
Requests for this information by law enforcement shall be referred to the manager or
District Assets Protection Leader (DAPTL)/Distribution Group Assets Protection Leader
(Distribution GAPTL).
B. Information Security
AP team members are required to ensure the security of Target’s confidential information by using that information appropriately and safeguarding it. All Information that Target creates, stores, transmits, or uses in conducting its business is the exclusive property of Target.
1. Computers/Laptops/PDAs/Treos - Target computers contain sensitive information and steps must be taken to ensure the protection of that information at all times.
a. Passwords - Never share passwords with other people, your password shall be
used for your access only.
b. Computer Access - Ensure access to your computer is locked when leaving it
unattended.
c. Do not leave laptops/PDAs and Treos in exposed areas when traveling
(examples:In a car, hotel room, in checked luggage, etc.).
Target’s Information Security Policy can be found online at TGT under the Company & Culture tab.
C. Knowledge of Wrongdoing
AP team members will immediately bring to the attention of the appropriate Target team member (supervisor, next level supervisor, Human Resources, Integrity Hotline, etc.) knowledge of any:
1. Theft of any Target assets.
2. Falsification of Apprehension/Recovery reports.
3. Deviation from approved apprehension procedures.
4. Failure to report a Non-Productive Incident (NPI).
5. Detrimental conduct in violation of company polices, including but not limited to:
a. Possession or use of alcohol on company property.
b. Possession or use of a controlled substance on company property.
c. Possession or use of a weapon on company property.
6. Harassment.
D. Crimes Against Property/Persons
AP members must report any crimes against person and crimes against property occurring on Target property.
NOTE: This Directive does NOT apply to merchandise vadalism cases. Loss to Target property (including merchandise) is reportable via the Property Loss Program.
1. Documentation - The following documentation shall be required following any crime against a person or property:
a. Enter all cases into Common Incident Reporting System (CIRS) within 24 hours
of the incident, documenting the type of incident, parties involved and any actions
taken by AP and/or Target.
b. Obtain witness statements from all team members who were witness to the
incident.
c. Request copies of any police/mall security reports and retain in the case file.
d. Complete a post Serious Incident Report/NPI Follow-up Report when requested.
Return one copy to HQ and retain a second copy in the case file.
2. Notification
a. Notify the DAPTL/Distribution GAPTL of all crimes against persons and any
recurring crimes against property (i.e. patterns of car theft/vandalism).
b. Notify the STL in all cases of property loss. It shall be the STL’s responsibility to
ensure the appropriate Property Loss Reports are completed.
c. Notify the Guest Reporting Center.
d. Call Alert One (see Emergency Procedures Flip chart).
E. Minimum Age for AP Team Members
All AP team members must be at least 18 years of age at the time they are hired.
F. Conflict of Interest
Target AP team members may have full or part-time employment elsewhere, unless that employment would result in a conflict of interest as defined by Target’s Business Ethics - Code of Conduct and/or any additional items listed in this section.
AP team members shall be aware of the contents of the Business Conduct Guide and the provisions of the Guide with respect to Conflict of Interest, including Target’s policy on vendor gifts and other potential conflicts.
1. Existing Conflict
a. A Conflict of Interest exists when one (1) or more of the following apply:
1. An AP team member is employed by another business that competes
with Target or in a security position with another retailer that involves
apprehending shoplifters or dishonest team members
2. An AP team member’s other employment interferes with the ability to
perform essential functions of the job at Target.
3. An AP team member’s other employment conflicts with scheduling or court
commitments.
4. An AP team member’s other employment is a paid, sworn law enforcement
position where a team member is employed by a government entity (sheriff,
deputy sheriff, peace officer, etc.) in any community (due to the nature of
the work responsibilities).
5. An AP team member’s other employment is with a company with which
Target does business, if interaction with Target would be required or could
occur.
2. AP Team Members working in Non-AP Roles - Due to the unique responsibilities
associated with Assets Protection, AP team members are NOT permitted to work in
Non-AP positions within the same store.
NOTE: AP team members may work additional hours in a Non-AP position at an alternate store or Distribution Center (DC).
G. Court Testimony Payments
1. In some jurisdictions, AP team members may receive a fee from the court for appearing
as a witness on behalf of the State, County or City for cases stemming from or related
to their employment as Target team members.
2. Any witness fee checks shall be turned over to the Executive Team Leader - Assets
Protection (ETL-AP) or Assets Protection Group Leader (APGL) for deposit into the
appropriate account used to off-set business expenses. The DAPTL or Distribution
GAPTL shall provide the ETL-AP/APGL with the appropriate account information.
3. The ETL-AP shall partner with HR regarding payroll related questions for team
members and former team members testifying on behalf of Target.
H. Team Member Package/Locker Checks
Target reserves the right to monitor or inspect work areas or items that team members bring to work, like coats, purses, backpacks, bags or packages. Target also reserves the right to monitor or conduct inspections of work areas and/or personal property at any time.
This section outlines procedures for conducting team member package/locker checks.
1. Team member package/locker checks shall be conducted by an AP team member,
the Leader on Duty or contracted guards (at DCs).
2. Each store/DC shall have a designated location for team members and partner business
team members to secure packages while the team members are working.
3. Package checks of team members/partner business team members shall be performed
at the door as the team member exits after their scheduled shift.
4. A witness (example Leader on Duty, another AP team member, etc.) must be present
when conducting team member package/locker checks.
5. All vendor packages shall be checked at the service desk.
6. Team members shall not be allowed to keep any purchases or personal packages in
their work area or adjacent stockroom.
7. All team members/partner business team members must have the original sales receipt
in the package/shopping bag.
APPREHENSION GUIDELINES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section lists the steps that MUST be followed in order for an AP team member to make a shoplifting apprehension. All steps must be observed, unless otherwise noted, and a detailed description of each step documented in the CIRS case narrative.
B. Certification
Only certified AP team members are authorized to apprehend or assist in the apprehension of shoplifters. Certification is received upon the completion of the following AP Academy courses:
1. Nonviolent Crisis Intervention R - must be completed within 30 days of hire date.
2. Position's Basic Training Courses
3. External Apprehension Certification
C. Five Steps for Apprehension
Certified AP team members must observe all five steps prior to making a shoplifter apprehension.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
1. Initiation of Observation - The subject must enter the store/area without possession of Target merchandise.
2. Selection - The subject must be observed selecting Target merchandise from the display location.
3. Concealment - The subject must be observed concealing the merchandise, or the AP team member must have NO reasonable doubt based on observations that the merchandise has been concealed by the subject.
NOTE: If the merchandise is not actually concealed, it must be exposed as the subject exits or attempts to exit the store.
4. Maintain Observation - The AP team member must maintain sufficient surveillance of the subject in order to know the location of the merchandise and ensure the subject does not discard the merchandise. NOTE: A Productive Merchandise Recovery (PMR) shall be attempted if surveillance is broken for any reason, or the AP team member can not maintain sufficient surveillance. (See PMR Directive).
5. Failure to Pay for Merchandise/Exiting the Store -AP team member(s) must observe the subject attempt to exit the store without paying for the merchandise.
NOTE: Some jurisdictions allow variances from the exiting requirement to allow apprehensions of concealed merchandise before an individual reaches the building’s exit. In these cases, the requirements must be documented and approved by the Director or Vice President of Assets Protection using the “Variance from Exiting Form” (found on the AP Zone).
SAFENESS - SUBJECT WITH A WEAPON
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
The safety of Target team members and guests is our highest priority. Exercising appropriate caution in the process of making an apprehension is critical.
B. Subject with a Weapon
1. Weapon - A weapon is defined as any object that could potentially be used against a
team member or guest. Weapons include, but are not limited to, box cutters, knives,
scissors, screw drivers, hand guns, stun guns, chemical agents and clubs.
2. If a weapon is used or displayed, or if any AP team member has reason to believe a
subject is in possession of a weapon during any of the five apprehension steps:
a. Back away and do not attempt to make an apprehension.
WARNING: Do not put another team member at risk by requesting the subject be “Guest Serviced”.
CAUTION: If subject is observed cutting merchandise with an unknown object, treat that object as a weapon and follow steps listed in 2. above.
b. Contact law enforcement and advise:
1. Your name and title,
2. Your phone number,
3. Store location / address,
4. Description and location of the subject, and
5. Type of weapon being used by the subject.
NOTE: If law enforcement cannot respond, allow the subject to leave the store and document the subject’s description,subject’s vehicle description and any merchandise taken from the store, and document the case in CIRS as a Known Theft Report (KTR).
c. Return to the AP office and maintain surveillance of the subject via Closed
Circuit Television (CCTV).
d. Document the case in CIRS using the steps outlined in the Documentation
section:
1. If law enforcement makes an apprehension, document the case as
a merchandise theft.
2. If law enforcement is not available, allow the subject to leave and
document the case in CIRS as a KTR.
3. If you are confronted or threatened by a subject armed with a weapon:
a. Immediately attempt to disengage from the subject.
b. Allow the subject to exit the store.
c. If necessary, use the verbal de-escalation skills taught in
Nonviolent Crisis Intervention R training.
d. Contact law enforcement, your DAPTL and Alert One
1. Any incident that results in a serious injury to a team member, guest or
detained subject must be communicated to Alert One immediately and
reported electronically by the LOD.
e. Document the case appropriately in CIRS (threat or assault) using the steps
outlined in the Documentation section.
NOTE: Following any altercation, the AP team member(s) involved shall review the occurrence with their supervisor and the ETL-HR for safeness and procedural compliance and to determine if any further training is required.
C. Use of Weapons, Chemicals or Body Armor by a Team Member
1. Weapons - AP team members are prohibited from possessing or using any type of
weapon while on company property.
a. Team members are prohibited from using any type of AP/Target equipment
(radio, handcuffs, etc.) as a weapon.
b. Team members are prohibited from possessing or using saps, nightsticks,
billy clubs, blue jacks or other similar devices on company property, which
includes the parking lot, at any time, whether on or off duty.
2. Chemicals - AP team members are prohibited form possessing or using chemical
protection devices, other than for personal protection to and from work. (Examples: Mace,
pepper spray. etc.)
NOTE: All chemical protection devices must be secured in a Non-Assets Protection area during the team member’s work shift.
3. Body Armor - AP team members are prohibited from wearing bulletproof vests or other body armor equipment while on duty.
NOTE: Contracted guard services working on company premises may carry defensive weapons or a firearm only as authorized by the Director/Vice President of Assets Protection.
SAFENESS - REASONABLE FORCE / PHYSICAL ALTERCATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Reasonable Force
1. Reasonable Force is defined as the least amount of physical force necessary to make an apprehension, while ensuring the safety of bystanders and yourself. When making an apprehension, Reasonable Force may be used to protect AP / Target team members and guests (bystanders).
2. If an AP team member believes a subject poses a physical threat, handcuffing guidelines (outlined in the Handcuff Directive) shall be followed and law enforcement contacted immediately.
B. Physical Altercation
If an altercation occurs:
1. Immediately attempt to disengage from the subject.
2. Allow the subject to exit the store.
3. If necessary use Nonviolent Crisis Intervention R training.
4. Contact law enforcement and Alert One.
a. Any incident that results in a serious injury to a team member, guest or detained subject must be communicated to Alert One immediately and a Guest Service Report filed.
5. Communicate the incident to the Store Team Leader (STL) and/or Leader on Duty, your DAPTL and HR as soon as possible.
6. Document the case appropriately in CIRS (threat or assault) using the steps outlined in the Documentation section.
NOTE: Following any altercation, the AP team member(s) involved shall review the occurrence with their supervisor and the ETL-HR for safeness and procedural compliance and to determine if any further training is required.
SURVEILLANCERevision: 01-2006 Effective: 02-22-2006A. General Guidelines
1. Surveillance conducted by AP team members of any individual shall be based only on the actions and behaviors of the individual.
2. Surveillance shall not be based on individual characteristics such as age, gender, race, sexual orientation, disability, national origin, religion, etc.
B. Certification
Only certified AP team members are authorized to conduct physical and/or CCTV surveillance. Certification is received upon the completion of the CCTV training outlined in the AP Academy Basic Training.
C. Surveillance Equipment
Surveillance equipment is defined as any audio or video equipment that assists in the monitoring and/or recording of an individual’s actions or words.
1. Surveillance equipment is the property of Target and shall ONLY be used by AP team members for approved company use. Improper use of equipment (example: using cameras to follow guests or team members for non-AP reasons) is prohibited, any AP team member caught using surveillance equipment in an inappropriate manner is subject to applicable coaching and corrective action.
2. Requests to use surveillance equipment for business purposes other than AP-related investigations must be approved by the DAPTL / Distribution GAPTL.
3. The store ETL-AP/APGL is responsible for all surveillance equipment including the proper use, location and maintenance of all equipment.
4. Video Footage - All video footage captured in by AP surveillance equipment is property of Target and shall only be used for evidentiary purposes. Any misuse, misrepresentation or manipulation of video footage by any team member is subject to applicable coaching and corrective action.
NOTE: AP surveillance is confidential and access to view the video shall only be granted to individuals with proper approval. AP team members shall partner with DAPTL (external cases) and DAPTL and HR (internal cases) prior to allowing anyone other than AP team members working on the investigation or law enforcement to view AP video.
a. Old videotapes that are no longer usable shall be destroyed by cutting the tape and removing the ribbon.
5. Public View Monitors
a. Recording of all Public View (and Exit View where applicable) monitors is required 24 hours a day, 7 days a week for digital and non-digital stores.
b. Public/Exit View images shall be retained for a minimum of 31 days for all stores.
6. Fitting Rooms / Restrooms - Target does not allow the use of surveillance equipment in or over fitting rooms or restrooms, or allow surveillance equipment to be positioned in such a way to provide the opportunity to monitor fitting rooms or restrooms.
7. Executive’s / Supervisor’s Office - Audio or video equipment may not be placed in or over an executive’s or supervisor’s office without prior approval from the Director / Vice President of Assets Protection and HR.
8. Tape Recorders - Tape recorders and other listening devices shall not be used by store based AP team members. Recorders may be used by Investigations team members, procedures are outlined in the Investigations Directives.
D. Critical vs. Non-Critical Equipment
AP surveillance equipment is divided into two categories, critical and non-critical. The ETL-AP/APGL shall be responsible for ensuring all equipment is properly maintained and repaired according to the requirements/time lines listed below:
1. Critical Equipment is defined as devices which impact safeness strategies.
a. Critical equipment includes:
1. Exterior cameras, including Pan, Tilt and Zoom (PTZ) and fixed cameras used for parking lot surveillance.
2. Entrance/exit cameras, including trucker’s door, team member entrance (where applicable) and front entrance public view monitors.
3. Other public view monitors including fitting rooms, guest service and where applicable Garden Centers.
4. AP Booking room camera, Cash Office camera, Front Lane and Guest Service Desk camera.
b. Critical equipment must be repaired within 48 hours of the reported breakdown.
c. Any breakdown of critical equipment must be reported to the DAPTL immediately.
2. Non-Critical equipment is defined as all other AP surveillance equipment.
a. Non-critical equipment must be repaired within 72 hours of the reported breakdown.
3. The DAPTL/Distribution GAPTL must be notified immediately if timing for repairs of critical or non-critical equipment exceed the time limits listed above.
E. Off-site Surveillance
AP stores team members are not authorized to conduct off-site (outside of Target property) surveillance. Off-site surveillance may only be conducted by a certified Investigations team member, pursuant to Investigations Directives.
PRODUCTIVE MERCHANDISE RECOVERIES (PMRS)
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
In situations where not all five apprehension steps can be observed, and it is safe to do so, the AP team member(s) shall attempt a Productive Merchandise Recovery.
If the AP team member is able to recover the merchandise, the incident shall be documented in CIRS as a PMR - Productive Merchandise Recovery. If the AP team member is unable to recover the merchandise, the incident shall be documented in CIRS as a KTR - Known Theft Report.
WARNING: A PMR shall not be attempted if the subject is in possession, or believed to be in possession, of a weapon. In these cases the AP team member shall ensure the subject is captured on video and shall attempt to get vehicle information (make, model, license plate number) as the subject exits the store.
1. During a PMR an AP team member may:
a. Contact another non-AP team member, wearing red and khaki, to initiate guest service without reveal the reason for the request.
b. Make themselves visible to the guest as a deterrent.
c. Contact a Sales team member or research in store registers to determine if an item was purchased.
d. Ask an uniformed AP team member (TPS or ETL-AP) to stand by the exit doors to act as a deterrent.
2. During a PMR an AP team member may NOT:
a. Initiate a PMR, ask another team member to initiate a PMR or ask a non-AP team member to guest service the subject if they believe the subject is in possession of a weapon.
b. Touch an individual or anything they are carrying.
c. Ask for merchandise or make accusations of theft of merchandise.
d. Ask another team member to accuse, remove merchandise or make inappropriate gestures to the individual.
3. If the guest initiates interaction with an AP team member:
a. Verbally identify yourself as Assets Protection, but do not show identification.
b. If the guest pursues the conversation, refer the guest to store management for resolution.
4. All PMRs shall be entered into CIRS using the steps outlined in the Documentation section.
TARGET PROTECTION SPECIALIST (TPS) MERCHANDISE RECOVERIES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Uniformed TPS team members may conduct receipt checks and EAS responses at Target store exits when a guest is departing the store with high dollar / high theft exposed merchandise (receipt checks) or when an EAS alarm sounds as the guest exits the building.
B. During a TPS Merchandise Receipt Check
1. The Uniformed TPS may:
a. Check receipts for high dollar / high theft exposed merchandise.
2. The Uniformed TPS may NOT:
a. Check bagged items to determine whether or not something has been concealed or paid for.
b. Create an EAS Alarm in order to check the purchases or bags of a guest or team member. Creating an alarm includes but is not limited to:
1. Turning the system off and back on to cause an audible signal when a guest/team member walks through the pedestals.
2. Affixing or placing a live EAS tag onto or onto a purchase by a guest/team member.
3. An AP team member walking through a pedestal with an EAS tag at the same time a guest or team member is exiting the store.
4. Any other manipulation of the EAS system to cause an alarm.
3. Whenever possible, TPS receipt checks shall take place inside the building.
4. If a guest becomes uncooperative during a receipt check:
a. Apologize and allow the guest to leave with the merchandise.
b. Get a description of the guest and vehicle and document in the CIRS report.
NOTE: TPS Merchandise Receipts checks are only to be conducted by uniformed TPS team members. APS team members may not conduct merchandise receipt checks. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to conduct receipt checks.
C. Documenting TPS Merchandise Recoveries
The following procedures shall be followed by the TPS when documenting any TPS recovery or attempted TPS recovery.
1. Each TPS Recovery must be documented in CIRS.
a. Cases shall be identified as “Other” / “TPS Merch Recovery”.
b. Note the time, date and location of the recovery (example: 11:03 am, November 27, Green exit).
c. List all merchandise recovered.
d. Do not add multiple recoveries to the same report; each TPS recovery shall be entered as a single incident with a unique CIRS case number.
NOTE: CIRS reports may be called upon if a case goes to criminal or civil trial and therefore are incident specific and shall only contain a single incident.
D. EAS Alarm Response
If an EAS alarm sounds, the uniformed TPS shall follow the procedures outlined below. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to respond to EAS alarms.
1. Guests with visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If you find the item on the receipt, deactivate the item and allow the guest to leave.
2. If the item is not on the receipt, ask the guest if they would like to purchase the item.
3. If the guest does not have, or cannot find a receipt, ask the guest which cashier rang up their purchase and verify with the cashier. If the purchase cannot be verified, contact another AP team member for assistance.
4. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to leave. Obtain a description of the guest and guest’s vehicle and enter it in CIRS.
2. Guest with NO visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If the guest does not have any purchases, ask if they have an electronic key - if so ask to see it.
2. Ask if guest has merchandise from another store - if so ask if they would like it deactivated.
3. If the guest does not have merchandise or an electronic key, allow them to leave the store.
4. If guest shows you Target merchandise that has not been paid for, ask if they would like to purchase the merchandise and allow them to purchase the item(s). If the guest refuses to purchase the item, ask for the merchandise back.
5. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to leave. Obtain a description of the guest and guest’s vehicle and enter it in CIRS.
APPREHENSIONS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section covers directives outlining the different types of external apprehensions and the AP team member requirements for each type.
B. Closed Circuit Television (CCTV) Apprehensions
Certified AP team members may make shoplifting apprehensions utilizing CCTV provided each of the following guidelines are followed:
1. The five steps for apprehension have been observed and can be documented by an AP team member.
2. The incident, or any portion of the incident is captured/recorded using non-time lapsed Target CCTV with sufficient surveillance maintained by AP team member(s) to observe the five steps.
NOTE: When two or more AP team members are involved, one team member shall maintain camera surveillance while the second team member makes the apprehension on the floor. If only one AP team member is on duty and is required to discontinue camera surveillance and go to the selling floor, the AP team member can not make the apprehension because sufficient surveillance will have been lost. If appropriate, attempt a PMR.
3. All documentation steps shall be followed to preserve evidence, including retention of all applicable video.
C. Service Desk Apprehensions
Shoplifter apprehensions involving Service Desk transactions shall only be made in the following circumstances.
1. All five apprehension steps have been observed by AP team member.
2. If the subject interacts with the Service Desk, the interaction has nothing to do with the shoplifting apprehension. (Example: After the first four apprehension steps are observed, the subject approaches the Service Desk to ask a team member a question, not related to the shoplifted merchandise. Then the subject attempts to leave the store with the merchandise. AP team member apprehends as subject exits the store.)
3. Single incidents where the DAPTL is contacted for approval prior to making the apprehension. In these cases the following steps must be clearly documented in the CIRS report, in addition to standard requirements:
a. The AP team member must have public view video clearly showing the subject entering the store WITHOUT the merchandise and later approaching the Service Desk with the merchandise.
b. The time and date the DAPTL was contacted for approval.
c. All video footage of the incident including entry of store, selection and apprehension. All video must be retained with case file.
4. Incidents where a person or group of individuals have known theft activity in an area and where the DAPTL
has given prior permission to a SPECIFIC AP team member to make an apprehension. The incident must be
documented as follows:
a. The AP team member must have public view video clearly showing the subject entering the store WITHOUT the merchandise and later approaching the Service Desk with the merchandise.
b. The time and date the DAPTL was contacted for approval.
c. All video footage of the incident including entry of store, selection and apprehension. All video must be retained with case file.
NOTE: Under NO circumstances are AP team members allowed to contact Service Desk team members in order to influence the outcome of a transaction.
D. Restroom / Fitting Room Apprehensions
AP team members are not allowed to conduct surveillance or make apprehensions in restroom and/or fitting rooms.
1. AP team members are not allowed to follow subject’s into a restroom or fitting room to conduct surveillance.
2. AP team members shall not ask another team member to enter a fitting room or restroom to conduct surveillance.
E. Transactional Fraud Apprehensions
Transactional fraud is defined as “using transactional documents dishonestly to cause a loss to Target”. Transactional documents include; checks, credit cards, gift cards, merchandise vouchers and coupons.
Certified AP team members may make Transactional Fraud apprehensions only when ALL of the following conditions are met:
1. The AP team member has completed required training listed below:
a. Position's Basic Training Courses,
b. External Apprehension Certification and
c. Transactional Fraud Apprehension Training.
2. The AP team member has verified the transactional fraud. 3. The AP team member has pre-approval to make the transactional fraud apprehension from their Group Assets Protection Team Leader (GAPTL), DAPTL or Assets Protection Investigations Team Leader. 4. The pre-approval must include specific guidelines under which the apprehension shall be made, for example; the subject’s name, description and or account number, verification of the fraud from the account holder or bank or institution issues the transactional document.
NOTE: If the AP team member does not have pre-approval but observes behaviors that indicate an individual may be engaging in transactional fraud, the AP team member must contact one of the partners listed in 3. above and give details of the transaction in order to obtain approval prior to attempting apprehension.
F. Vendor/Partner Business Team Member Apprehensions
1. A Vendor team member is defined as: “A person who delivers a product or provides a service to Target. Vendor team members typically do not wear Red and Khaki. Vendor team members do not receive Point of Sale (POS) training or have access to the POS system.” These cases are coded in CIRS as "External" cases. (Examples of Vendor team members: product representatives such as Coke or Pepsi, etc.)
2. A Partner Business team member is defined as a person who works within the four walls of a Target store/DC, but is not employed by Target. These cases are coded in CIRS as "Internal" cases. (Examples of Partner Business Team Members: Optical team members, team members working in Life Touch Studios, Minute Clinic team members, janitorial service team members, etc.)
AP team members are responsible for knowing which Partner Business team members conduct business in their buildings. When investigating a Partner Business team member, it is important to determine who employs an individual and whether Target assets, the Partner Business assets or both are involved. If there is any doubt regarding who employees an individual, contact Human Resources.
3. Vendor/Partner Business team member apprehensions shall be made using the following guidelines:
a. When the five steps for apprehension have been met:
1. The matter shall be handled like an external shoplifting incident.
2. If the vendor/partner business team member is working at a Target store/DC during non-business hours the vendor team member
may be apprehended as they are exiting the store/DC at the end of their work shift.
3. The DAPTL/Distribution GAPTL shall be advised that a vendor/partner business apprehension has occurred.
b. In cases where the five steps for apprehension have not been met:
1. The DAPTL/Distribution GAPTL shall be contacted to discuss the extent of the investigation and determine the
appropriate course of action.
2. The DAPT/Distribution GAPTL will decide whether or not the vendor/partner business team member shall be interviewed
to determine the scope of the theft
NOTE: All interviews of vendor/partner business team members shall be conducted by the ETL-AP/APGL or DAPTL/Distribution GAPTL.
4. Contacting the vendor/partner business team member’s employer:
a. All contact with employer of the vendor/partner business team member shall be handled or coordinated by the DAPTL/APGL.
b. The DAPTL/APGL may contact the vendor/partner business company to inform them of the team member apprehension.
c. The DAPTL/APGL will inform the vendor/partner business that the apprehended team member is no longer permitted to
provide service to ANY Target store/DC.
NOTE: Target will not request the vendor/partner business terminate any apprehended team member; the call is to only to inform the vendor/partner business that the particular team member is not allowed to return to provide service at a Target store/DC.
NOTE:Target will not participate in any decision by the Partner Business regarding the apprehended team member’s employment.
5. When investigating a cash loss, partner with your Centralized Sales Auditor for assistance with recovery opportunities.
HANDCUFF USE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
AP team members who have successfully completed the Handcuff training shall be provided handcuffs to be used during an apprehension when a subject becomes violent or a danger to others.
B. Handcuff Use
1. AP team members may not carry or use handcuffs unless they have successfully completed the approved Target AP handcuff training program.
2. Handcuffs shall only be used in the following situations:
a. The subject being apprehended becomes violent,
b. The subject attempts to break away from the custody of the AP team member, or
c. There is reason to believe the subject may become violent or may pose a risk to the safety of AP team members, other Target team members or guests.
3. Handcuffs shall not be applied until the AP team member(s) is able to maintain reasonable control of the subject. If the AP team member(s) can not maintain control of the subject while handcuffing, the team member shall abort the apprehension.
4. The subject’s hands shall only be handcuffed behind them, and the handcuffs shall be double locked.
5. A subject shall not be handcuffed to another person or to any object (chair, car, etc.), except for handcuff bars in AP offices that are equipped with them.
6. A handcuffed subject shall never be left unattended.
7. Once a subject is handcuffed, the handcuffs shall only be removed in the presence of a law enforcement officer.
8. Handcuffs and handcuff keys are the property of Target and shall not be taken home by team members.
NON-PRODUCTIVE INCIDENTS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
A Non-Productive Incident (NPI) is defined as an apprehension that is initiated where no Target merchandise is recovered. This section outlines the steps that must be followed after any NPI.
B. NPIs Involving an Adult
The following outlines the steps that must be taken by AP team members after a NPI occurs:
1. Release the guest - Once it is determined that a guest suspected of shoplifting does not have merchandise, the guest must be released immediately. The AP team member(s) involved shall apologize to the guest for any inconvenience, and allow the guest to leave the store. If the guest requests to speak to a manager, refer the guest to the Leader on Duty (LOD).
2. Contact the DAPTL to inform that a NPI has occurred in the store.
3. Document the incident in CIRS as a NPI - Non-Productive Incident.
4. AP team member(s) involved must write out a chronological list of events identifying:
a. The five steps of apprehension observed (as applicable).
b. An attempt to identify where the subject may have discarded the merchandise and, if merchandise can be located, investigate how the AP team member did not observe the discard.
5. Partner with the ETL-AP/DAPTL and ETL-HR on corrective action.‘
6. Retain ALL video of the event as outlined in “Documentation Steps”
NOTE: Video of NPIs shall be retained with case files for a period of 7 years.
C. NPIs Involving a Juvenile
In cases involving a juvenile, all steps in B. above shall be followed. In addition, AP team members shall use good judgement when releasing a juvenile to ensure they may safely leave the premises (example: not allowing a juvenile to leave the store unescorted if the apprehension took place during daylight hours and it has since become dark). In these cases, the AP team member may choose to contact the juvenile’s parent or another responsible party.
SEARCHES OF PERSONS, PRIVATE RESIDENCES OR MOTOR VEHICLES
Revision: 01-2006 Effective: 02-22-2006
A. Searches of Persons
1. AP team members are not allowed to conduct physical searches of subjects. Physical searches may only be conducted by law enforcement.
2. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions. CIRS narrative must be documented to indicate subject requested possessions to be searched by AP team member.
B. Searches of Private Residence or Motor Vehicles
1. AP team members will NOT participate in a search of a private residence or motor vehicle.
2. At the request of law enforcement, AP team members may provide assistance in identifying company merchandise.
a. GAPTL approval is required prior to AP team members assisting in any search assistance as outlined in B. 2. above.
b. If the assistance criteria listed above is met, the role of the AP team member is to only answer questions and/or verify Target merchandise.
PURSUIT OF SHOPLIFTERS
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Shoplifter apprehensions are to be handled in a professional manner and as discreetly as possible. Safety of guests and team members always comes first.
1. Fleeing Shoplifter
a. If a shoplifter attempts to flee after being confronted, do not give chase in any manner (running, driving, etc.).
b. Store based AP team members shall not use any vehicle to follow or pursue a subject for any reason.
c. AP team members shall not encourage, condone, suggest or ask another Target team member or anyone else to chase a fleeing shoplifter.
2. Documentation
a. If a shoplifter flees, the AP team member shall document the incident in CIRS as a Known Theft Report using the steps outlined in the Documentation section of this manual.
LAW ENFORCEMENT REFERRAL GUIDELINES
Revision: 01-2006 Effective: 02-22-2006
A. General Referral Guidelines
1. The ETL-AP shall be responsible for partnering with local law enforcement / prosecutors office annually to determine the prosecution requirements for their jurisdiction and must have a completed Prosecutor’s Questionnaire on file in the Assets Protection office. The Prosecutor’s Questionnaire shall be updated annually to ensure the most current practices are being followed and a copy of the Questionnaire shall be kept in the local AP Office.
2. AP shall refer for prosecution all individuals apprehended for retail theft when the value of the merchandise is $20.00 or greater and the case meets local prosecution requirements.
NOTE: If a case meets/exceeds the $20.00 referral guideline, but is NOT referred, the reason for non-referral must be included in the CIRS narrative. (Example: Local jurisdiction limits require merchandise in excess of $75.00 in order for prosecution.)
3. A team member witness, of the same gender of the suspected shoplifter , must be present in the room at all times during the detention.
B. Juvenile Referral Guidelines
A juvenile is typically defined as an individual who is under the age of eighteen (18).
1. Juveniles apprehended for retail theft shall be referred for prosecution under the same guidelines as adults.
2. In addition to guidelines listed in A. above, the following referral procedures also apply to juvenile cases:
a. When a juvenile is referred for prosecution, a parent/guardian or responsible adult party shall be notified of the incident after responding authorities have arrived and taken custody of the juvenile.
b. AP team members shall make at least two (2) attempts to contact the parent or responsible party. If the juvenile’s parent/guardian cannot be contacted, the juvenile shall be turned over to the police. The CIRS report shall be noted with the time/date of attempted contact, phone number(s) called, and to whom the juvenile was released.
c. If law enforcement does not respond to requests for assistance, contact your DAPTL for guidance.
d. Apprehended juveniles shall not be photographed, unless required by local jurisdiction.
NOTE: Any juvenile NOT referred to authorities must have a parent/guardian or responsible adult party contacted immediately. If the parent or responsible party cannot be contacted within one half-hour (30 minutes) and after three attempts to reach them, contact law enforcement and release the juvenile to them. Document the number of attempted contacts, contact number and to whom the juvenile was released in the CIRS narrative.
C. Team Member Referral Guidelines
In addition to the General Referral Guidelines listed in A. above, the following guidelines apply to team members apprehended for shoplifting:
1. AP team members will refer for prosecution and seek restitution for loss from all team members apprehended for committing crimes that involve Target, a Partner Business or Vendor when the case meets local prosecution requirements.
2. Recommendations to refer for prosecution shall be made by the ETL-AP/APGL. The ETL-AP/APGL will also consult with HR regarding the recommendation to refer for prosecution to determine if there are any mitigating circumstances to be considered regarding the referral.
3. The DAPTL/Distribution GAPTL must approve the recommendation to refer a team member for prosecution. The DAPTL/Distribution GAPTL approval must be documented in the HR cover letter as follows:
a. “Approved for referral”,
b. Date DAPTL/Distribution GAPTL approved referral, and
c. DAPTL’s/Distribution GAPTL’s signature.
4. The decision to terminate a team member for shoplifting shall only be made by the appropriate HR team member.
NOTE: AP Director / Vice President approval shall be required for situations where Target has filed a police report and later requests to dismiss the criminal charges filed against the team member. Specific details shall be communicated through the GAPTL.
PHOTOGRAPHING OF APPREHENDED SHOPLIFTERS
Revision: 01-2006 Effective: 02-22-2006
A. Photographing Shoplifters
1. Adult shoplifters - AP shall photograph all adult shoplifters unless prohibited by local statutes or ordinances.
2. Team Member Shoplifters - AP will not photograph any team member apprehended for shoplifting during working or non-working hours.
3. Juvenile Shoplifters - AP will not photograph any juveniles apprehended for shoplifting, unless required by local statutes or ordinances.
B. Photograph Retention
1. All photographs shall be retained in the case file.
2. Under no circumstances will any photograph of an apprehended shoplifter be displayed in open view, on any office wall or in any other manner, or removed from Target property for personal use.
TRESPASS NOTICE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Trespass statutes define what constitutes a trespass. State laws generally provide that remaining on private property without permission is trespassing. An individual is usually trespassing when refusing to leave our store/DC after we have asked them to leave, either orally or by trespass notice.
B. Situations Warranting a Trespass Notice
Trespass notices require the approval from the ETL-AP/APGTL or higher. The use of a trespass notice is appropriate in the following situations:
1. When a subject has been apprehended at any Target location on more than one occasion.
2. When a person apprehended is in possession of a weapon.
a. Follow procedures outline in Safeness Weapons Directive.
b. If a weapon is discovered while the subject is detained, the AP team member shall ensure the safety of all team members and guests first, and if possible, remove and secure the weapon and handcuff the subject. The AP team member shall then contact law enforcement to advise of situation involving a weapon.
CAUTION: If the subject produces a weapon in a threatening manner at any time, the AP team member(s) shall disengage and allow the subject to exit the store/DC. The AP team member shall attempt to get a description of the sub-ject’s vehicle, so long as doing it does not put anyone in danger, and enter descriptions of both the subject and the subject’s vehicle into the CIRS report.
3. When the person apprehended has vandalized property or merchandise.
4. Persons who exhibit lewd or lascivious behavior.
NOTE: If the AP team member(s) feel a trespass notice is warranted, but the incident does not meet the criteria listed above, the team member will partner with their DAPTL/Distribution GAPTL for approval prior to issuing the notice.
C. Issuing a Trespass Notice
1. Location - A trespass Notice shall apply only to the location where the subject was apprehended or the incident took place.
NOTE: A Trespass Notice can be issued for multiple locations with DAPTL/Distribution GAPTL approval. The Trespass Notice must indicate the specific store/DC locations and a specific reason for the multiple locations. The AP team member involved must document the CIRS report to indicate DAPTL/Distribution GAPTL approval and Trespass Notice locations.
2. All Trespass Notices must contain the following elements:
a. The date and time the notice was issued.
b. Name of the person to who the notice is being issued.
c. District or Region of the Target store/DC issuing the Trespass Notice
d. The specific store (or stores with DAPTL/Distribution GAPTL approval) from which the subject is being trespassed.
NOTE: AP team members are NOT authorized to ban subjects from all Target stores/DCs, or ban subjects for life. All multiple location notices must be approved by the DAPTL/Distribution GAPTL prior to issuing.
3. The completed Trespass notice shall be given to the apprehended subject and a copy of the notice retained in the case file.
4. Document the CIRS report to indicate a Trespass Notice was issued.
NOTE: A copy of a blank Trespass Notice can be found on the AP Zone, under the Forms-All tab.
D. Violation of a Trespass Notice
If an individual who has been issued a Trespass Notice violates the notice and returns to the store/DC, ask the individual to leave the property. If the individual refuses to leave, contact law enforcement for assistance and document the incident in CIRS.
E. Team Member Trespass Notices
In situations that warrant the issuance of a Trespass Notice to a team member or former team member, the following shall apply:
1. Immediately contact your DAPTL/Distribution GAPTL to inform them of the situation prior to issuing the Trespass Notice.
2. The DAPTL/Distribution GAPTL will partner with the appropriate Employee Relations / Human Resources contacts at the Regional or Headquarters level
ACCOMPLICES
Revision: 01-2006 Effective: 02-22-2006
A. Shoplifter Accomplices
1. Target defines a shoplifter accomplice as:
a. A person who assists another in a crime of retail theft, but is not leaving the store with merchandise.
b. Someone for whom only some of the five apprehension steps have been observed.
2. AP team members may detain all active participants in a shoplifting incident only when all five apprehension steps have been observed for each participant.
3. Since a shoplifter accomplice only participated in some of the five apprehension steps they will not be detained, questioned or referred to authorities for prosecution.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
B. Box Stuffing Accomplice
Box stuffing is defined as “When a person puts merchandise inside a box or in packaging of another product, he/she pays for what product should be in the box, but not the correct merchandise.”
1. AP team members may apprehend a box stuffing accomplice if:
a. The accomplice is leaving with merchandise
AND
b. The AP team member has no reasonable doubt the accomplice knows the box contains concealed merchandise (example: AP team member witnessed accomplice holding box while second subject stuffed merchandise inside, then accomplice attempted to exit with box.).
c. The case must be documented in CIRS indicating the steps observed to merit the accomplice apprehension.
C. Team Member Accomplice
1. Target defines a team member accomplice as an individual who is not a Target team member and participates in an under ringing or passing merchandise with a Target team member. A team member accomplice may be a guest, Partner Business team member or a Vendor team member.
2. Apprehension - A team member accomplice may be apprehended when probable cause exists to believe the individual is actively participating in the crime, based on the following criteria:
a. An AP team member observes the individual select the merchandise and bring it to a cashier lane.
b. The individual makes the purchase with either a check or cash, thus verifying the individual knew the amount of the purchase.
NOTE: Apprehensions of team member accomplices shall not be made on credit card purchases.
c. The items purchased have been line item voided, zero transactions total or passed outright.
d. The under ringing or merchandise passing must result in a significant difference in the purchase price to support the inference that the subject and accomplice were knowingly participating in a crime. (Example: Purchasing a DVD player for $2.50 can indicate the guest was participating in an under ringing crime.)
e. The incident must be captured on conventional or digital CCTV.
3. Apprehension Procedures
a. Apprehend the individual as they leave the store and process as an external shoplifting case.
b. Contact law enforcement immediately.
NOTE: The subject shall be apprehended only if the AP team member has enough evidence to contact law enforcement immediately and prove that the individual was involved in a crime. Do not wait to contact law enforcement while the team member is being interviewed.
c. In cash cases refund the purchase with cash.
d. In check cases, write “VOID” across the front of the check and retain the original check as evidence.
e. Retain original receipts/refund slips.
4. When the case does not meet the procedures listed in 2 & 3 above:
a. Approach the individual and identify yourself as a Target team member.
b. Politely explain to the individual that the purchase was charged at an incorrect amount.
c. If the purchase was an underring, ask the individual to re-purchase and identical item at the correct price. Obtain the duplicate item(s) for the individual and hold the original item(s) as evidence.
d. If the individual does not wish to re-purchase the item(s), refund the purchase.
e. Retain merchandise as evidence or photograph merchandise as jurisdiction allows.
f. If the individual refuses to cooperate and insists on leaving with the merchandise, allow the individual to do so. Indicate the subject and vehicle description in the CIRS report.
g. After receiving HR approval, an interview may be conducted with the team member. (See Team Member Interviews)
5. Document the case appropriately in CIRS using the steps outlined in the Documentation section.
EVIDENCE
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Any property related to an Assets Protection case, whether Target property, non-Target property or contraband shall be treated as evidence and protected, preserved and documented as outlined in this section.
B. Evidence Documentation
1. Evidence Log - All stores/DCs must maintain an evidence log and the log shall be updated each time a piece of evidence is placed in or removed from the evidence locker. The evidence log shall contain:
a. Date and time of entry or removal of evidence,
b. The name of the team member entering or removing the evidence,
c. The reason for entry/removal of evidence, and
d. CIRS case number related to the evidence.
2. Evidence Locker - Each store shall maintain a designated evidence locker or similar lockable area for evidence retention.
3. Evidence Tag - An evidence tag must be affixed to all items obtained in the apprehension of a subject. At a minimum all evidence tags must contain:
a. AP team member’s name and initials,
b. The CIRS case number, and
c. Date of apprehension
C. Photographing Evidence
All evidence shall be photographed and the photographs properly labeled as evidence. Merchandise shall only be kept as evidence if local jurisdiction requires, any jurisdictions allow certain forms of evidence to be photographed as a method of preservation. The ETL-AP/APGL shall be responsible for partnering with local law enforcement to understand the local jurisdiction guidelines.
1. When photographing merchandise, follow these steps:
a. Take a full shot of the item, accurately depicting the color, features and any other identifying aspects of the item.
b. Take a close up photo(s) of the item depicting the price tag, labels and/or any damage to the item.
c. Label all photographs with the date, time, name of subject and CIRS case number.
d. Retain all photographs in the case file.
2. After photographing, return the merchandise to the owning department, unless local jurisdiction requires merchandise be held, in which case merchandise shall be stored in evidence locker.
D. Company Property
All recovered merchandise, any item the subject may have removed from the merchandise and discarded (packaging, price tags, vendor tags, defeated merchandise protection tags, boxes, etc.), company documents (including but not limited to POS receipts, vouchers, gift cards. gift receipts, refund documents, etc.), and recovered cash shall be treated as evidence.
1. When logging company property as evidence, the following applies:
a. Original documents are preferred; if law enforcement requires an original document, make a copy for evidentiary purposes.
b. If photocopies are used, document the location of the original document in the CIRS report (example: Original receipt retained by Minneapolis Police Officer John Smith).
c. All company documents shall be initialed and dated by an AP team member (in small writing in the corner of the document).
d. Record each item of recovered property in the “Evidence” section of the CIRS report.
e. Complete an evidence tag for any item retained by law enforcement or Assets Protection and affix to piece of evidence.
f. Log all items on the Evidence Log.
E. Non-Company Property
All Non-Company Property (evidence) recovered from a subject shall be recorded in the same manner as Company Property using the steps listed in D. above.
F. Contraband
Contraband is defined as items or goods that are illegal to possess, such as weapons, narcotics, drug paraphernalia, etc.
1. All contraband discovered by AP team members shall be recorded in the “Evidence” section of the CIRS report, marked with an Evidence Tag and turned over to law enforcement.
2. AP team members are forbidden from retaining/possessing contraband.
G. Preserving Evidence
Following an apprehension, preserve all evidence in the following manner:
1. Affix an Evidence Tag to all merchandise, non-company property and contraband recovered during the apprehension.
2. Prior to turning over any evidence to law enforcement, ensure the evidence is properly tagged and that a law enforcement officer signs for each item using their name, initials and date on the Evidence Log.
3. Store all physical evidence (merchandise, company documents, tags, etc.) in a bag or container and seal the bag/container to protect the item(s) from tampering.
4. Attach the evidence property tag to the sealed container.
5. If AP will be retaining the evidence, place the sealed bag or container in the evidence locker or similar lockable area in the AP office.
AP INCIDENT DOCUMENTATION
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
All incidents must be properly documented by an AP team member in the Common Incident Reporting System (CIRS). All on-going investigations shall be documented in the Common Investigations Management System (CIMS); when the investigation escalates into an incident, the case information shall be moved to the CIRS system.
A case file shall also be completed for each incident and copies of the case file shall be retained in the store/DC for a period of seven (7) years and a copy of all Internal casesshall be given to the ETL-HR.
B. CIRS/CIMS Documentation
1. CIRS and CIMS files are considered part of the investigative process and may be subject to subpoena and disclosure if a case goes to trial. Cases shall be documented in a complete and professional manner.
2. Narrative - The case narrative shall be written in a clear concise format and shall include at minimum the following:
a. Five steps of apprehension - Provide a detailed, chronological order of each of the five steps, and where and when they took place. If a step is missed, and a Productive Merchandise Recovery (PMR) takes place, identify the missing step(s) and reason in the narrative. (Example - PMR conducted because APS lost sight of subject on sales floor and was unable to maintain surveillance.)
b. Detailed description of why subject was observed. (Example: “Subject entered building wearing a large winter coat and the temperature outside was 89oF,” not “Suspicious suspect entered the building”.)
c. Names of team member(s) involved - List the names of all team members and their roles within the apprehension.
d. Law Enforcement - If law enforcement is involved in an apprehension or if the subject is referred to law enforcement detail the role law enforcement played in the stop. Also, note this information in the law enforcement section of the CIRS report.
NOTE: Narrative shall be noted if law enforcement decides to make the apprehension, such as when AP has not observed all five steps of apprehension. In these cases AP team members may assist law enforcement.
e. Weapons - Indicate if a weapon is present at any time during any incident. Also indicate if the weapon was used during the incident (i.e. Razor blade used to cut open DVD package).
f. Handcuffs - If a subject is handcuffed, indicate who handcuffed the subject and why the handcuffs were applied (reference Handcuff Directive).
g. Detailed description of apprehension location - Specifically identify the location where the apprehension took place, (E.g. “Green Main Exit” not “Exit”).
h. Surveillance of the incident - Note whether CCTV, physical surveillance or both were used to observe the incident.
i. Other cases/information - Reference other CIRS/CIMS cases that led to initial observation of the subject or supporting evidence to the apprehension. Also, if AP team member was tipped by another team member or guest, and witness statements gathered after apprehension.
3. Narratives are to be treated as evidence and shall NOT contain the following::
a. Subject description (race, gender, sex, age, etc.) - The CIRS report has a section that asks for subject description and any information shall be documented here. The narrative shall NOT contain this information; it shall contain only the facts leading up to the apprehension/incident.
b. Slang terms, jargon or acronyms - Narratives may be used as evidence during criminal/civil cases. Therefore, all jargon and slang terms shall be avoided and all acronyms spelled out (i.e. Assets Protection Booking Room instead of AP Booking Room).
c. Generalizations- The narrative is a factual description of what took place, and shall not contain any opinions of the team members, generalizations about the subject or assumptions of what they may have done or intended to do.
d. Multiple cases/incidents - An individual CIRS case must be completed for each incident; cases occurring on the same shift are not to be grouped together into a single incident.
C. Case File -
A case file must be created for all apprehensions/incidents within a store/DC. The AP team member involved shall be responsible for