12/13/09

Just FYI:


Customer Complaint History for Target Corporation

BBB processed a total of 1492 complaints about Target Corporation in the last 36 months, our standard reporting period. Of the total of 1492 complaints closed in 36 months, 390 were closed in the last year.

These complaints concerned :

765 regarding Refund or Exchange Issues
21 - Failure to honor promised refunds, exchanges, or credit
69 - Failure to honor refund, exchange or credit policies
675 - None of the Above - Refund or Exchange Complaint Issue


62 regarding Advertising Issues
14 - Advertised price not honored
23 - Advertised product not available
1 - Advertised terms not honored
4 - Advertisement did not disclose all conditions required to take advantage of an offer
4 - Advertisement misrepresented a product
1 - False or unsubstantiated claims in advertisement
15 - None of the Above - Advertising Complaint Issue

22 regarding Billing or Collection Issues
6 - Failure to correct billing errors
2 - Improper collection practices
11 - None of the Above - Credit, Billing or Collection Complaint Issue
1 - Unauthorized bank debits
2 - Unauthorized credit card charges

8 regarding Contract Issues
8 - None of the Above - Contract Complaint Issue

161 regarding Customer Service Issues
24 - Failure to provide promised assistance or support for products or services
2 - Failure to respond to phone calls or written requests for assistance or support
32 - Inappropriate behavior by customer service personnel
103 - None of the Above - Customer Service Complaint Issue

15 regarding Delivery Issues
2 - Late delivery of products
9 - Non-delivery of products
4 - None of the Above - Delivery Complaint Issue

72 regarding Guarantee or Warranty Issues
7 - Disputed warranty coverage and/or terms
1 - Failure to honor money-back guarantees
11 - Failure to honor service under the terms of warranties
6 - Failure to provide promised written warranty or guarantee
47 - None of the Above - Guarantee or Warranty Complaint Issue

197 regarding Product Issues
66 - Defective, damaged, or incorrect product received
131 - None of the Above - Product Quality Complaint Issue

14 regarding Repair Issues
2 - Delayed completion of repair
1 - Improper or inferior repair
11 - None of the Above - Repair Complaint Issue

118 regarding Sales Practice Issues
96 - None of the Above - Sales Complaint Issue
5 - Sales presentation did not disclose key conditions of the offer
4 - Sales presentation misrepresented the product
3 - Sales presentation misrepresented the service
4 - Sales presentation not consistent with advertisement
6 - Sales presentation used dishonest sales practices

58 regarding Service Issues
3 - Delayed completion of service
1 - Failure to honor service estimate or agreement
17 - Improper or inferior service
37 - None of the Above - Service Complaint Issue

Contact Information:
Email Address: guest.relations@target.com
Name: Target Corporation
Phone: (800) 440-0680
Fax: (612) 307-8870
Address: P O Box 9350
Minneapolis, MN 55440

Additional Phone Numbers
Tel: (888) 755-5856
Tel: (800) 659-2396
Tel: (800) 591-3869

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