Their stores are big and bright and somehow more "upscale" than Wal-Mart or Kmart. But behind that chipper-looking exterior lurks a company that can be downright mean-spirited when its customers run into even the slightest problem.
Target's spiteful returns and exchanges policy, in particular, is making it the target of some pretty heated rhetoric from its former customers.
See the site at: http://www.consumeraffairs.com/retail/target_stores.htm
and of course you can find many complaints on the Rip Off Report at http://www.ripoffreport.com under 'Target Stores', 'Target Corporation' etc.